Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tablets arrived in very good time but as I have only taken them for 3 days I am not in a position to rate them”

Helpful Report

Posted 3 years ago

Hello Rosemary, Thank you so much for your order with Face the future, and for taking the time to leave a review. Please do let us know how you are finding your new products as we appreciate all feedback! You can reach me on shop@facethefuture.co.uk if you wish to discuss anything further. Kindest regards, Amber

Posted 3 years ago

“Still awaiting delivery 5 days on.”

Helpful Report

Posted 3 years ago

Hi Paula, Thank you for your feedback and we are really sorry to hear the delivery of your parcel has been delayed. I have taken a look into this for you and can see the order was placed on the 28th of February and is being logged as delivered on the 3rd of March. A member of our customer services team has contacted Royal Mail for further information on the delivery of this parcel and will get back to you as soon as possible, please do continue to communicate with this member of the team should you have any further queries. Kind Regards, Face The Future

Posted 3 years ago

“Disrespect, Racism & No skin colour diversity Disrespect, racism, no respect for black people's skin colour!! I have been a valued customer for about 4 years and have spent a lot of money with Face the Future. I recently was given a recommendation to use a moisturiser costing £54 and a serum costing £84. Immediately after using the moisturiser I turned GREY and ASHY. I could not leave the house with it on. I then decided to contact Face the Future with the hope that they will help resolve the issue. I spoke to a lady called Amber, who Immediately came back to say they have nothing they can do for me. I escalated the matter to management and Mia contacted me, who basically copied and pasted what Amber said and in addition to that Mia had the nerve to say "unfortunately this matter cannot be escalated further". I tried to explain in several emails that I did not want money back but would appreciate an exchange or something that I can use even if it costs less given I cannot use this moisturiser. No one listened, the arrogance is appalling!!! What upsets me most is that I've been a customer for so long. I've also returned a product without hassle a while back. To think that this company can be so insensitive to black people who are dark skinned makes me sick. DO NOT BUY from these people, insensitive and disrespectful to who we are!”

Helpful Report

Posted 3 years ago

Good Afternoon Ndivhuho, Thank you for your feedback and we are really sorry to hear you are disappointed with your most recent experience. I am really sorry to hear that you did not receive the results you were expecting from this product. There are many factors that influence changes in the skin and using a progressive skincare is one element of treating skin conditions and characteristics. We recommend any customer that is investing in skincare completes our online consultation so that we can review all contributing factors that cause changes within the skin and advise with how the regime is integrated into your existing routine. As stated within our terms and conditions we do not guarantee product results for the reasons stated above and we do not offer a money back guarantee. Therefore, we will not be processing your request for a refund. Our company procedure is the same for all customers and we do not discriminate against or target our customers in any way. As advised by both members of the customer services team who dealt with your query we would be more than happy to arrange for you to have some time with one of our own consultants to review your regime and provide you with additional advise to support with achieving your desired results however we cannot process a refund for an item which has been opened and used. Once again, please accept our sincere apologies for any inconvenience caused. Kind Regards, Face The Future

Posted 3 years ago

“Only one star because I don't have item yet ! I did have a miss the parcel not royal mail but assuming from you as you are saying its been delivered! Order no”

Helpful Report

Posted 3 years ago

Hi Gill, Thank you for your feedback and we are really sorry to hear your parcel has not yet arrived with you. Please contact our customer services team on shop@facethefuture.co.uk so we can investigate this with the courier further. Kind Regards, Face The Future

Posted 3 years ago

“The pump on my skinceuticals cleanser doesn’t work which is very disappointing considering it was in excess of £30.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thank you for your feedback and we are really sorry to hear your item has arrived damaged. Please contact our customer services team on shop@facethefuture.co.uk so we can arrange a replacement item for you. Kind Regards, Face The Future

Posted 3 years ago

“so dissapointed as they sell products that claim to not give a white cast so of course individuals will buy them but when we buy them and the product I bought is not what was marketised it is somehow my fault and I don't even get a refund or replacement? I bought an spf they sold cause it claimed to be suitable for all skintones but when I buy it , it leaves very visible white cast yet the customer service team provided absoloutley no help as they won't offer any refund , replacement ect. so dissapointted I wasted 30 pound on an spf that can't even be put to use and the customer servuce team havent helped whatsoever.”

Helpful Report

Posted 3 years ago

Hi Aisha, Thank you for your feedback and we are really sorry to hear you are disapointed with your most recent experience with Face The Future. As stated within our terms and conditions and on our website we do not guarantee product results or suitability and we are therefore unable to offer a money back guarantee. However, all feedback is important to us and I will ensure that your feedback is passed on to the manufacturer regarding this product. Once again, my sincere apologies for any inconvenience caused. Kind Regards, Face The Future

Posted 3 years ago

“I contacted face the future customer service as soon as I purchased and realised that I bought the wrong product. I wanted the order to be cancelled before despatch. Jessica responded that the order couldn't be cancelled because the product was despatched! . A couple of hours later, after her e-mail. I received a despatch Notification to advise that my order has been despatched. I will have to go to the post office to post back the product, which is an unnecessary inconvenience.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for your feedback and we are really sorry to hear of your disapointing experience with us. I have taken a look into this for you and can see you emailed us on Saturday, unfortunatley our customer services team is only available Monday to Friday which is why we advise customers to double check before checking out. Unfortunatley, once an order is sent into packing we are unable to make any amendments or cancel any ordes. Kind Regards, Face The Future

Posted 3 years ago

“Hello i received the package for my order #FTF514975 , however the were not inside — PCA Dual Action Redness Relief × 1 I’ve already tried contacting you twice however i did not get a reply!!!!!”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your email and please accept our sincere apologies for any inconveniences caused. Unfortunately, it appears your email was automatically closed and delivered to our spam inbox which is an issue we are escalating as a high priority and completely apologise for. A member of our customer services team has now reached out to get this issue resolved for you as soon as possible. Kind Regards, Face The Future

Posted 3 years ago

“I received my cleansing lotion with no seal stopper or pump on the bottle, lotion everywhere. I emailed immediately with a photograph and I have still received no acknowledgment from the company.”

Helpful Report

Posted 3 years ago

“Haven’t received my order yet”

Helpful Report

Posted 3 years ago

Hi Lorri, Thank you so much for your feedback and we are really sorry to hear your order has not yet arrived. I have taken a look into this for you and can see your order was placed on our Free UK Delivery (2-5 Working Days) This order was placed on the 4th of January, dispatched on the 6th of January and delivered on the 7th of January, the third working day since your order was placed. Kind Regards, Face The Future

Posted 3 years ago

“Hi have not received my order yet could you please update me as to when it will arrive. thank you”

Helpful Report

Posted 3 years ago

Hi Marilyn, We are really sorry to hear the delivery of your order has been delayed. I have taken a look into this for you and can see your parcel was delivered on the 21st of December to your provided address. If you need any further assistance with this delivery please do contact us on shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 3 years ago

“Bought item which came with a decent free gift. Free gift did not arrive and could not have fit in the box with the other items. Face the future insist it shows as sent, and require copious forms filling out to investigate. Despite my being a regular customer. Pretty outrageous.”

Helpful Report

Posted 3 years ago

Hi Natalie, Thank you so much for your feedback and we are really sorry to hear of your negative experience with Face The Future. I can confirm all non-receipt claims are taken very seriously and I can see a full investigation was raised in regards to the missing item. During the investigation, we reviewed the CCTV footage which shows the 15ml C E Ferulic was included within your order. We would request for you to double-check all the packaging, as we know all the items left our premises and arrived to you in good order. Kind Regards, Face The Future

Posted 3 years ago

“My item was missing”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback. I can confirm a full investigation was raised in regards to your missing item at which point we reviewed the CCTV footage of the order being packed. After reviewing this CCTV footage, we have also reviewed your non-receipt form and highlighted you have stated in the completed form the parcel arrived to you in good condition and the seal was intact. Due to the video evidence of the items being included and the statements in your non-receipt form advising the parcel was not in any way tampered with or damaged we are unable to escalate this claim any further. Kind Regards, Face The Future

Posted 3 years ago

“Parcel hasn’t arrived after 2 weeks, apparently stuck with Royal Mail. Having called 4 days ago and been told it would be sorted out and I would get a call the next day I still haven’t heard a thing.”

Helpful Report

Posted 3 years ago

Hi Jenny, Thank you for your feedback and we are really sorry to hear of your disappointing experience with us. I have investigated this further for you and can see this was due to an issue with your address. I can see a member of the customer services team has requested for the incorrectly labelled parcel to be returned to us and for a replacement order to be dispatched for you. Kind Regards, Face The Future

Posted 3 years ago

“Having been a customer for many years I am really disappointed with my last order and as a result I feel the need to leave this feedback The dispatch note from Face The Future only list 2 low value items and I enquired 3 time now as to the rest of my order £200+ and have not had a update. Face The Future are now using DPD for deliveries and for the last 5 days each day I have been informed a delivery will take place within a one hour slot, nothing has arrived. These deliveries are timed and are to be signed for, the only other option is to collect from their depot several miles away. There has been no attempt to deliver and today I received a message 5 minutes into the hour slot stating that they had missed me? I have provided my phone number and email address but no contact has been made, I feel that DPD is the customer and I am a problem even though I am paying for this service. I really have nothing better to do than wait for DPD to tell me when they are going to deliver that day only for them not to arrive. I am concerned regarding the viability of Face The Future and very glad I paid with a credit card the customer service seems to be avoiding my enquiry’s and being selective with their replies”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your feedback and I am really sorry to hear of your disappointing experience with us. I have taken a look into this for you and can see the delivery delay with the courier was due to the address you entered at checkout being incorrect. A member of the customer services team has contacted the courier to amend this address and get the parcel delivered to you as soon as possible. Please do continue to communicate with this customer service member should you experience any further issues. Kind Regards, Face The Future

Posted 3 years ago

“The choice of ‘free gift’ was not obvious at check out. But once I had checked out and realised customer service refused to add it. Disappointing. I won’t be shopping here again”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and we are really sorry to hear you are disappointed with your most recent experience. Unfortunately, as stated on our website the free gift does need to be added to your cart at checkout in order to be included with your order. I can see a member of our customer services team has reached out to confirm if you contact us when next placing an order we will ensure a free gift is added for you. Kind Regards, Face The Future

Posted 3 years ago

“Product was open and stained. Never again. Lesson learnt.”

Helpful Report

Posted 3 years ago

Hi Salma, Thank you for your feedback and we are really sorry to hear of your disappointing experience with us. I can confirm all products on our site are purchased from the official UK Distributors and are all not tampered with in any way. If you could please contact our customer services team on shop@facethefuture.co.uk with the batch number and a product image we will be able to escalate this as a priority for you. We are really sorry for any inconveniences caused and will aim to resolve this for you as soon as possible. Kind Regards, Face The Future

Posted 3 years ago

“I didn't receive the sample I selected”

Helpful Report

Posted 3 years ago

“I ordered three dermaceutic products over a week ago and they haven’t arrived 😳”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thank you so much for your feedback. I have taken a look into this for you and can see your order was placed on the 1st of November on our Free UK Delivery (2-5 Working Days) delivery service. This order was then dispatched on the 3rd of November and delivery was due the 4th of November. I can see a member of the team has reached out to you with this information, please do let us know if we can be of any further assistance. Kind Regards, Face The Future

Posted 3 years ago

“I have been a customer for many years. I needed to spend 125 pounds on my last purchase in order to receive a free gift of eye moisture pads. I received the products I paid for but I did not receive the free promotion. Normally I receive good service, but this particular situation I did not.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Thank you for your feedback and we are really sorry to hear you are disappointed with your most recent experience. Unfortunately, as stated on our website the free gift does need to be added to your cart at checkout in order to be included with your order. I can see a member of our customer services team has reached out to confirm if you contact us when next placing an order we will ensure a free gift is added for you. Kind Regards, Face The Future

Posted 3 years ago

Face The Future is rated 4.8 based on 21,337 reviews