Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,312 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some Hairburst products and they never arrived although the tracking says they were delivered with a picture of the parcel but not showing where the parcel was left. I can not find it anywhere. I have reached out to get some help but there was no effort to help me at all. Quick to take your money but don’t want to help when you have an issue. I have paid for my products but received nothing! Never using them again.”

Helpful Report

Posted 2 years ago

Good Morning Sophena, Thank you for your review and so sorry to hear you haven't received your order. I have checked the tracking and can see that the parcel does state that this was delivered to the address provided on your order. I am unable to find any correspondence from yourself in relation to this, so if you could please contact us at shop@facethefuture.co.uk then we can advise what information we require and raise this with Royal Mail as an investigation for you. Kind regards, Face the Future

Posted 2 years ago

“Not impressed with the service”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review with us. We are very sorry to hear that you are not happy with the service received. We strive to give the best customer experience possible, so we would love the opportunity to resolve this for you. Please contact us on shop@facethefuture.co.uk so a member of our customer services team can assist you. Kind regards, Face The Future

Posted 2 years ago

“The problem was not solved successfully”

Helpful Report

Posted 2 years ago

Good afternoon, I hope you are well today. I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to delivering the highest standards of customer service and I am truly sorry that you feel this wasn't demonstrated to you on this occasion. Please contact us on shop@facethefuture.co.uk so we can help you resolve this matter. Kindest regards, Face The Future

Posted 2 years ago

“I’m still waiting for the stuff to arrive. The email says delivered, but I haven’t got anything the photo of proof is not my address”

Helpful Report

Posted 2 years ago

Good Morning Lynda, Thank you for your order and taking the time to leave a review. I can see from the correspondence that unfortunately at time of order it appears you had missed off the house number, so the parcel was returned to us as a failed delivery. I can see that we have now been in touch and are arranging redelivery with the correct address details, so this should all be received shortly. Kind regards, Face the Future

Posted 2 years ago

“Item is always so slow to arrive. Delivery was not even made on one occasion. I had to fight to get my money back.”

Helpful Report

Posted 2 years ago

Good afternoon, I hope you are well and thank you for taking the time to leave a review with us. I am very sorry to hear that your experience with us has not been a positive one, we can appreciate how disappointing this is for you. I have investigated this further for you and can see that the order in question was due to your package going missing with Royal Mail. Unfortunately, due to the high volume of parcels received over the peak period, some parcels were unexpectedly mislaid by our delivery couriers. We do appreciate you raising these concerns with us however and I can confirm that your comments will be passed on to the relevant team. Please contact us on shop@facethefuture.co.uk as we appreciate you are a loyal customer and would love to make this up to you. Kindest Regards, Face The Future

Posted 2 years ago

“terrible service, i paid for fast delivery and it took over a week”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review and we apologise sincerely to hear that you are not happy with the service provided. As delivering excellent customer service is very important to us, I have investigated this further for you and can see that there was a delay with the shipment of your order as we were waiting on your completion of the required Environ consultation form. As soon as this was processed, we were able to ship your order. Please let us know if we can assist you with anything else by contacting us on shop@facethefuture.co.uk Best Wishes, Face The Future

Posted 2 years ago

“I’ve ordered on the 18th of December and after 12 days I’m still waiting for the product to come in. So disappointed.”

Helpful Report

Posted 2 years ago

Good Morning Maryam, I hope you are well and thank you for taking the time to leave a review with us. I am very sorry to hear that you were past your expected delivery date and yet to receive at time of review. Unfortunately, due to the high volume of parcels received over the peak period and Royal Mail strikes this did cause delays on parcels being received within the quoted timeframe. I can see that the parcel has now been received and we hope you enjoy your new products. Should you require anything else then please contact us directly at shop@facethefuture.co.uk Kindest Regards, Face The Future

Posted 2 years ago

“Customer service does not get back with you and shipping takes forever. I placed an order on Dec. 4th and my package has still not been shipped. It is now Dec. 29th”

Helpful Report

Posted 2 years ago

“I still haven't received the product. I paid over six pounds for a special delivery over a week ago. The royal mail didn't wait for me to answer the door and left a card . I called customer service and was told by a very rude girl that " if you can't answer the door in time, that's your fault ". This girl had such a bad attitude that I will not be buying from you again.”

Helpful Report

Posted 2 years ago

“My parcel never arrived and after contacting gave the future I receive no refund”

Helpful Report

Posted 2 years ago

“Nor received yet!! Leaving the uk tomorrow so pretty annoyed it’s taken so long.”

Helpful Report

Posted 2 years ago

“Have not received my order yet.”

Helpful Report

Posted 2 years ago

“Product didn’t arrive before Xmas even though stated it would, and ordered in plenty of time. & was not due to delivery company, they took too long to dispatch items- very very disappointing”

Helpful Report

Posted 2 years ago

“Wrong product sent. Very poor customer service to resolve problem.”

Helpful Report

Posted 2 years ago

“Not happy with your delivery service. Charging me on wrong accounts and sending me items not requested for.”

Helpful Report

Posted 2 years ago

“Bad reaction , requested to refund the product. The customer service team was really rude. Never buy a product with them, they are helpful at all. They are a big scams people”

Helpful Report

Posted 2 years ago

“It has been so long and I am yet to receive my product. Very disappointing.”

Helpful Report

Posted 2 years ago

“My face cream arrived broken”

Helpful Report

Posted 2 years ago

Thank you Suzanne for taking the time to provide us with feedback about your experience with Face The Future. We are sorry to hear that your face cream arrived broken and that the experience has let you down. If you would like to contact us on shop@facethefuture.co.uk we will be able to rectify this for you. Kind Regards, Face The Future

Posted 2 years ago

“poor, not received goods”

Helpful Report

Posted 2 years ago

“Ordered on 29th Nov, with a "2-7 working days" delivery promise. Finally dispatched on 10th Dec and received 17th Dec (13 working days later). Sent an email re delay, an automated reply said they'd get back to me within 3 days. Received no notification, apology or correspondence re the delay.”

Helpful Report

Posted 2 years ago

Face The Future is rated 4.8 based on 21,312 reviews