Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 23,974 Reviews

94 %

of reviewers recommend Face The Future

4.8

Based on 23,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 19th April 2026

Doreen D

Face The Future 5 star review on 7th March 2026

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived swiftly”

Helpful Report

Posted 3 weeks ago

Hi Susan, Thanks for sharing. We’re glad the items arrived swiftly. Kind regards, Team Face The Future

Posted 3 weeks ago

“I’ve been a FTF online customer for many years, regularly purchasing Skinceuticals & Skinade. Unfortunately those brands were never included in the loyalty program (now concluded) and I was disappointed not to be offered the brand miniatures or sachets as gifts with my purchases. I have recently found I can buy the same products at the same or lower price either at source or other beauty providers - with same brand minis offered as gifts. I still buy from FTF but it is for lower cost essentials such as Cerave and La Roche Posay and recommend their website to friends & family.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review. We are sorry you feel this way. We can only offer gifts/products that the brand provides us with. Thank you for still shopping with us for other brands and recommending us to friends and family. Kind regards, Face the Future

Posted 3 weeks ago

“Ordering was easy, product was at a reasonable price & it was delivered on time.”

Helpful Report

Posted 3 weeks ago

Hi Alison, Thanks for sharing. We’re glad the ordering was easy, the price was reasonable, and it was delivered on time. Kind regards, Team Face The Future

Posted 3 weeks ago

“I was disappointed with my last mystery bundle purchase . Was not worth £345 I dont think.. and the products weren't that useful”

Helpful Report

Posted 3 weeks ago

Hi Michelle, Thank you for your review. We are sorry you feel this way. The individual prices of the products do equal the amount stated. Not all products are for everyone, but the mystery bundles are a great way of trying new products that you wouldn't normally purchase. Kind regards, Face the Future

Posted 3 weeks ago

“Great service and price”

Helpful Report

Posted 3 weeks ago

Hi Tracey, Thanks for sharing. We’re glad you found the service and price great. Kind regards, Team Face The Future

Posted 3 weeks ago

“Haven’t received anything”

Helpful Report

Posted 3 weeks ago

“Easy to order and prompt delivery. I tried to use the online skin test but it kept freezing. Also annoying google play pop up when you first enter the site.”

Helpful Report

Posted 3 weeks ago

Hi Anna, Thanks for your review. We’re glad the ordering and delivery were smooth, but sorry that the online skin test froze. We’ll pass your feedback on to the relevant team. Kind regards, Team Face The Future

Posted 3 weeks ago

“Good price and amazing service”

Helpful Report

Posted 3 weeks ago

Hi Zhanna, Thanks for sharing. We’re glad you found the price good and the service amazing. Kind regards, Team Face The Future

Posted 3 weeks ago

“poor service - no support”

Helpful Report

Posted 3 weeks ago

Hi, We are sorry you feel this way. We have looked into this and can see that our team have assisted with your issue and this has now been sorted. We can see that the team replied the day after you sent your first email to us. Kind regards, Face the Future

Posted 3 weeks ago

“Great range of products, good quality items and reasonable prices. Simple to order, fast delivery and a lovely little surprise sample included as a thank you!”

Helpful Report

Posted 3 weeks ago

Hi Carole, Thanks for sharing. We’re glad you liked the range, quality, and pricing, and that ordering and delivery were smooth. It’s lovely to hear the sample was a pleasant surprise. Kind regards, Team Face The Future

Posted 3 weeks ago

“The product is good especially as I have tried so many I have reacted to. I am unable to use products containing phenoxyethanol thankfully I have not reacted to F T F product. It’s early days so fingers crossed. Very efficient timely service .”

Helpful Report

Posted 3 weeks ago

Hi Lynn, Great to hear the product is working well for you, and we’re glad you find our service efficient and timely. Kind regards, Team Face The Future

Posted 3 weeks ago

“Love it !! Speedy delivery and great deals!!”

Helpful Report

Posted 3 weeks ago

Hi Zakra, Thanks for sharing. We’re glad you loved it, and that the delivery was speedy. Kind regards, Team Face The Future

Posted 3 weeks ago

“Absolutely great find, when I was looking for a particular product that seemed to have been discontinued! There it was, great price too! Also so many other brilliant products! I’d recommend people take a look! Thanks so much!! 🤗”

Helpful Report

Posted 3 weeks ago

Hi, Thanks for sharing. We’re glad you found what you were looking for, that the price was great, and that you’re enjoying our range of products. Thanks for the recommendation! Kind regards, Team Face The Future

Posted 3 weeks ago

“Paid nearly £200 for my order which I never received”

Helpful Report

Posted 3 weeks ago

“Excellent 👍”

Helpful Report

Posted 3 weeks ago

Hi iyican, Thanks for sharing. We’re glad you had an excellent experience. Kind regards, Team Face The Future

Posted 3 weeks ago

“Very efficient service”

Helpful Report

Posted 3 weeks ago

Hi Yvonne, Thanks for sharing. We’re glad you found the service very efficient. Kind regards, Team Face The Future

Posted 3 weeks ago

“I love my new products- very smooth service with FF..”

Helpful Report

Posted 3 weeks ago

Hi Pamela, Thanks for sharing. We’re glad you love your new products and that you found the service with FTF very smooth. Kind regards, Team Face The Future

Posted 3 weeks ago

“My purchase has not arrived and no one has responded to me, sorted a replacement or refund...so not great”

Helpful Report

Posted 3 weeks ago

Hi, thank you for your review. We can see that our team replied to your email the day after you contacted us and this has now been sorted. Kind regards, Face the Future.

Posted 3 weeks ago

“Happy with delivery time of my product !!”

Helpful Report

Posted 3 weeks ago

Hi, Thanks for sharing. We’re glad the delivery time met your expectations. Kind regards, Team Face The Future

Posted 3 weeks ago

“Easy to navigate, easy ordering, fast delivery.”

Helpful Report

Posted 3 weeks ago

Hi Julia, Thanks for sharing. We’re glad it was easy to navigate, easy to order, and that the delivery was fast. Kind regards, Team Face The Future

Posted 3 weeks ago

Face The Future is rated 4.8 based on 23,974 reviews