Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,621 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 31st January 2026

Louise Q

Face The Future 5 star review on 30th January 2026

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Face The Future 5 star review on 18th January 2026

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Face The Future 5 star review on 13th December 2025

Rachel N

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased in the sale and great box of goodies. Only problem was that the super moisturiser seal was broken and the pump isn’t working. Have emailed FTF and awaiting reply. I feel it may be A lot of money when I can’t use a product.”

Helpful Report

Posted 1 month ago

Hi Claire, Thank you for your review. We’re sorry to hear the moisturiser seal was broken and the pump isn’t working. We appreciate you emailing us, we have checked and can see our Customer Service team have helped, and your product is now working. Kind regards, Team Face The Future

Posted 1 month ago

“Fantastic! Exactly what I wanted. Great results, as promised. No Fakes! Really happy with my purchase, and thank you so much for the free gift included. Oh... very prompt delivery. Definitely recommend.”

Helpful Report

Posted 1 month ago

Hi Fred, Thank you for your fantastic review. We’re really glad you’re happy with the results, that everything met expectations, and that you appreciated the gift and prompt delivery. Kind regards, Team Face The Future

Posted 1 month ago

“Quick delivery and always enjoy the freebies 😁”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for your review. We’re thrilled you’re happy with the quick delivery and that you enjoy the freebies. Kind regards, Team Face The Future

Posted 1 month ago

“On time feels great”

Helpful Report

Posted 1 month ago

Hi Shaun, Thank you for your review. Kind regards, Team Face The Future

Posted 1 month ago

“I’ve already sent an email making a complaint that my order said it was delivered but I haven’t received it and would like to have a replacement issued asap”

Helpful Report

Posted 1 month ago

Hi Nicola, Thank you for your review. We are sorry to hear this. We have looked into this further and can see that our Customer Service team are helping with your issue. Kind regards, Face the Future

Posted 1 month ago

“Have to say couldnt be without FTF - my go to place for the products I use - and the service is amazing in every way - I recently had a problem with a glitch with a royal mail delivery error and FTF team were so helpful and sorted the matter so that I had my products for Xmas - Amazingly helpful and I do look forward to all the lovely sample products to try and which have led me to include in my regime. Thank you all”

Helpful Report

Posted 1 month ago

Hi Margaret, Thank you for your wonderful review. We're thrilled to hear that FTF is your go-to and that our team could sort the Royal Mail issue so you had your products for Christmas. We really appreciate your kind words about the samples and your ongoing support. Kind regards, Team Face The Future

Posted 1 month ago

“Excellent service. Wonderful choice of products. Highly recommended.”

Helpful Report

Posted 1 month ago

Hi Lynne, Thank you for your wonderful review. We’re thrilled you’re happy with the service and the product range. Kind regards, Team Face The Future

Posted 1 month ago

“Amazing product- always come back to it”

Helpful Report

Posted 1 month ago

Hi Tharan, Thank you for your review. We’re thrilled you’re enjoying the product and that you keep coming back to it. Kind regards, Team Face The Future

Posted 1 month ago

“These have not arrived yet im gutted”

Helpful Report

Posted 1 month ago

Hi Roger, Thank you for your review. We are sorry to hear this. We have checked and haven't received any communication from you regarding this. So we can help further, please contact us on shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 month ago

“Delighted with this item.”

Helpful Report

Posted 1 month ago

Hi Olive, Thank you for your review. We’re delighted you’re happy with this item. Kind regards, Team Face The Future

Posted 1 month ago

“Excellent firm to deal with. My order arrived quickly and in good condition.”

Helpful Report

Posted 1 month ago

Hi Jim, Thank you for your review. We’re thrilled you had a quick delivery and that your order arrived in good condition. Kind regards, Team Face The Future

Posted 1 month ago

“Fabulous service ,fast delivery via Royal Mail 👍”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your review. We’re thrilled you’re happy with the service and the fast Royal Mail delivery. Kind regards, Team Face The Future

Posted 1 month ago

“Waiting for result”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We’re glad to hear you’re looking forward to the result. Kind regards, Team Face The Future

Posted 1 month ago

“Bought this for my daughter who is really serious about skin care. She's been using this product for years.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review. We’re delighted to hear the product is a long-standing part of your daughter’s skincare routine. Kind regards, Team Face The Future

Posted 1 month ago

“Given this to use after eye surgery. Love it”

Helpful Report

Posted 1 month ago

Hi Beverley, Thank you for your review. We’re glad to hear you love it and that you’re using it after eye surgery. Kind regards, Team Face The Future

Posted 1 month ago

“Very generous ... free gifts !. All very well packaged and prompt delivery”

Helpful Report

Posted 2 months ago

Hi Wendy, Thank you for your lovely review. We’re thrilled you’re happy with the gifts, packaging, and prompt delivery. Kind regards, Team Face The Future

Posted 1 month ago

“Great beauty products with bargain prices, definitely will come back to shop again.”

Helpful Report

Posted 2 months ago

Hi Dan, Thank you for your review. We’re glad to hear you’re happy with the products and that you’ll be back to shop with us. Kind regards, Team Face The Future

Posted 1 month ago

“Great choice of products! Love my Environ! Easy website to navigate through, wording was simple, delivery was on time, and some great savings were also used. I can't fault this online store!! Thanks”

Helpful Report

Posted 2 months ago

Hi Victoria, Thank you for your wonderful review. We’re thrilled you’re enjoying Environ, our site was easy for you, and you benefited from timely delivery and savings. Kind regards, Team Face The Future

Posted 1 month ago

“a pleasure shopping with you. Everything arrived in very good time and was nicely packed. I was re-purchasing the face cream which I love and the freebies were very acceptable but it is too soon for me to comment on them.”

Helpful Report

Posted 2 months ago

Hi Doreen, Thank you for your review. We’re glad to hear your order arrived quickly and that you love the face cream. Kind regards, Team Face The Future

Posted 1 month ago

“I’ve never received the products”

Helpful Report

Posted 2 months ago

Hi Antonia, Thank you for your review. We have looked into this and can see that our Customer Service team are working hard to help with your query. As this is an international order, they have had to contact different departments. Please be assured that they will be in touch when they have more information. Kind regards, Face the Future

Posted 1 month ago

Face The Future is rated 4.8 based on 22,621 reviews