Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,620 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Tell us how Face The Future made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Face The Future 5 star review on 31st January 2026

Louise Q

Face The Future 5 star review on 30th January 2026

Anonymous

Face The Future 5 star review on 18th January 2026

Anonymous

Face The Future 5 star review on 13th December 2025

Rachel N

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience at Face The Future. The staff are friendly, welcoming, and very helpful, making the whole shopping experience easy and enjoyable. I’ll definitely be shopping here again.”

Helpful Report

Posted 1 month ago

Hi Riley, Thank you for your review. We’re thrilled you had a great experience and found our team friendly, welcoming, and helpful. Kind regards, Team Face The Future

Posted 1 month ago

“Great service and easy to navigate the site.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled you had a great experience with our service and found the site easy to navigate. Kind regards, Team Face The Future

Posted 1 month ago

“Very prompt service.”

Helpful Report

Posted 1 month ago

Hi Johanna, Thank you for your review. We’re glad you found the service prompt and that you had a positive experience. Kind regards, Team Face The Future

Posted 1 month ago

“Have most of my products in stock. Wish there was a notify me feature for when products come back into stock. Quick delivery turnaround.”

Helpful Report

Posted 1 month ago

Hi Annabel, Thank you for your review. There is a notify me section that is available on products that are out of stock. If you click on the product that is out of stock, a box will be available for you to add your email address, and you will be sent an email when the product is back in stock. Kind regards, Face the Future

Posted 1 month ago

“I can't get enough of NeoStrata and Cerave products - will be coming back again to replenish!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled you love NeoStrata and Cerave and that you’ll be returning to replenish! Kind regards, Team Face The Future

Posted 1 month ago

“Excellent. Delivered really quickly.”

Helpful Report

Posted 1 month ago

Hi Jo, Thank you for your review. We’re thrilled you found the delivery really quick. Kind regards, Team Face The Future

Posted 1 month ago

“Great product”

Helpful Report

Posted 1 month ago

Hi Angela, Thank you for your review. We’re thrilled you’re happy with the product! Kind regards, Team Face The Future

Posted 1 month ago

“Still waiting for delivery..so I can't review you”

Helpful Report

Posted 1 month ago

Hi Caroline, Thank you for your review. Please check your tracking information as we can see your order is available for collection or redelivery. Kind regards, Face the Future

Posted 1 month ago

“I love Neom 'perfect nights sleep magnesium body butter ' it's so ruch, and smells soothing and wonderful. I started using it after my daughter gave me a sample she was given and have used it ever since!”

Helpful Report

Posted 1 month ago

Hi Debi, Thank you for your wonderful review. We’re thrilled you love Neom Perfect Night's Sleep and that it’s become a staple since your daughter shared the sample with you. Kind regards, Team Face The Future

Posted 1 month ago

“Always deliver on promised time, well stocked website, reasonable prices”

Helpful Report

Posted 1 month ago

Hi Uri, Thank you for your review. We’re glad you’re happy with on-time delivery, a well-stocked website, and reasonable prices. Kind regards, Team Face The Future

Posted 1 month ago

“Fast and efficient delivery, just as promised. Well packed for protection.”

Helpful Report

Posted 1 month ago

Hi Kate, Thank you for your review. We’re glad you were happy with the fast delivery. Kind regards, Team Face The Future

Posted 1 month ago

“Quick dispatch and good packaging”

Helpful Report

Posted 1 month ago

Hi Anastasiia, Thank you for your review. Kind regards, Team Face The Future

Posted 1 month ago

“Super fast delivery, very well packed, thank you, 5* seller”

Helpful Report

Posted 1 month ago

Hi Barbara, Thank you for your review. We’re thrilled you’re happy with the fast delivery and secure packing. Kind regards, Team Face The Future

Posted 1 month ago

“I love FTF one of my trusted go to skincare online business!”

Helpful Report

Posted 1 month ago

Hi Debra, Thank you for your review. We’re thrilled to hear that Face The Future is a trusted go-to for you. Kind regards, Team Face The Future

Posted 1 month ago

“My skin hurts after washing and showering but this is great my skin doesn't hurt or itch so happy it was easy to find useful products thanks to the guides and reviews”

Helpful Report

Posted 1 month ago

Hi Angela, Thank you for your review. We’re thrilled to hear that your skin feels better after using the products and that our guides and reviews were useful in helping you choose them. Kind regards, Team Face The Future

Posted 1 month ago

“The website is easy to access, the delivery is quick and there are great spotlight money saving deals regularly”

Helpful Report

Posted 1 month ago

Hi Katie, Thank you for your review. We’re thrilled you found the website easy to access. Kind regards, Team Face The Future

Posted 1 month ago

“The company was okay but I had a bad experience with the product.”

Helpful Report

Posted 1 month ago

Hi Carolina, Thank you for your review. We’re sorry to hear about the bad experience with the product. Not all products are suitable for everyone. If you would like help finding the correct product, please reach out to us via email or complete our online skintest so we can assist. Kind regards, Team Face The Future

Posted 1 month ago

“I love Face the furture and always have a prompt delivery . I love Environ products and they leave my skin feeling amazing .”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your review. We’re delighted you love Face the Future, and that your deliveries are prompt. It’s wonderful to hear you enjoy Environ products and that they leave your skin feeling amazing. Kind regards, Team Face The Future

Posted 1 month ago

“Lovely products and fast delivery”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your review. We’re thrilled you’re happy with the lovely products and speedy delivery. Kind regards, Team Face The Future

Posted 1 month ago

“Purchased in the sale and great box of goodies. Only problem was that the super moisturiser seal was broken and the pump isn’t working. Have emailed FTF and awaiting reply. I feel it may be A lot of money when I can’t use a product.”

Helpful Report

Posted 1 month ago

Hi Claire, Thank you for your review. We’re sorry to hear the moisturiser seal was broken and the pump isn’t working. We appreciate you emailing us, we have checked and can see our Customer Service team have helped, and your product is now working. Kind regards, Team Face The Future

Posted 1 month ago

Face The Future is rated 4.8 based on 22,620 reviews