Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,375 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 13th December 2025

Rachel N

Face The Future 5 star review on 11th December 2025

Julia S

Face The Future 5 star review on 6th December 2025

Mara B

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it, found this refillable pouch cheaper than anywhere else. Fast delivery.”

Helpful Report

Posted 9 months ago

Hi Juliana, Thank you so much for your fantastic review! We’re thrilled to hear that you found the refillable pouch at a great price and that you were pleased with the fast delivery. Best wishes, Face The Future

Posted 9 months ago

“Great service - fast delivery .”

Helpful Report

Posted 9 months ago

Hi Christine, Thank you so much for your fantastic review! We're thrilled to hear that you experienced great service and fast delivery. Best wishes, Face The Future

Posted 9 months ago

“My first time ordering from this company as I was searching for a product that wasn’t too expensive. Reasonable price, delivery was quick and I love the sample serum they provided too.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for the fantastic review! We’re thrilled that you found our prices reasonable and enjoyed the quick delivery. It’s great to hear you loved the sample serum as well! Best wishes, Face The Future

Posted 9 months ago

“Very efficient thank you”

Helpful Report

Posted 9 months ago

Hi Victoria, Thank you for the wonderful review! We’re thrilled to hear you found our service efficient. Your appreciation means a lot to us, and we’re always here to help! Best wishes, Face The Future

Posted 9 months ago

“Excellent service. Products arrived on time and well-packaged. You stock a good range or Eucerin face products. I bought everything I needed and you included several little free gifts of samples. Thank you! I would buy again from you.”

Helpful Report

Posted 9 months ago

Hi Alison, Thank you for your wonderful review! We’re so glad to hear that you were pleased with the service and your order. We're committed to providing a great range of products and love including little surprises for our customers. Best wishes, Face The Future

Posted 9 months ago

“Great service and Fantastic products, Thank you”

Helpful Report

Posted 9 months ago

Hi Kimberley, Thank you for the amazing review! We’re delighted to hear that you enjoyed our service and products. Your support means everything to us, and we’re here for you anytime! Best wishes, Face The Future

Posted 9 months ago

“Bought this Heliocare Colour spf as I really love Heliocare products but after applying i found it to be very drying and the product split on my skin which isn't a good look, so very disappointed, waste of money”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback on the Heliocare Colour SPF. We're sorry to hear that you found it drying and not meeting your expectations. Please contact customer service team if you need any assistance when purchasing a new product. We are here to help. Best wishes, Face The Future

Posted 9 months ago

“This product is great, like all BB products however face the future app and browser can be very confusing with rewards, and rewards are not always available for NB products either, even if it’s your own points. Face the future needs to sort this out.”

Helpful Report

Posted 9 months ago

Hi Maria, Thank you for the 5-star review regarding the BB products. We appreciate your feedback regarding the Face The Future app and rewards system; we’re always looking to improve and your comments will help us do just that. Best wishes, Face The Future

Posted 9 months ago

“Please stop asking me to review this product. I have only only been using it for a week therefore its far too early to review.”

Helpful Report

Posted 9 months ago

Hi James, Thank you for your feedback. We understand that one week may be too early to see results, however it is an automated email that goes out after purchase, please discard until ready to leave a review. Kind regards, Face the Future

Posted 9 months ago

“Fast delivery.. very happy, I've used these products for years, so I know it works. First time using this company, and everything went great. I made contact with the company, beforehand, and the email was answered straight away, so thank you. Would use again”

Helpful Report

Posted 9 months ago

Hi Jill, Thank you for the fantastic review! We’re thrilled that you had a great experience with us and that the products have continued to meet your expectations. It’s wonderful to hear that our team was able to assist you promptly. Best wishes, Face The Future

Posted 9 months ago

“Always easy to make contact, always very professional with their advice. Good service and products arrive quickly.”

Helpful Report

Posted 9 months ago

Hi Heidi, Thank you for your amazing review! We’re delighted to hear that you find it easy to get in touch with us and appreciate our professional advice. It's great to know that you're happy with our service and speedy delivery. Best wishes, Face The Future

Posted 9 months ago

“Brilliant service thank you”

Helpful Report

Posted 9 months ago

Hi Yasmin, Thank you so much for your kind words! We're delighted to hear that you found our service brilliant. Best wishes, Face The Future

Posted 9 months ago

“Great Service - fast tracked delivery”

Helpful Report

Posted 9 months ago

Hi Louise, Thank you for the amazing review! We’re delighted to hear that you had a great experience with our fast-tracked delivery. Best wishes, Face The Future

Posted 9 months ago

“Find the staff very knowledgeable about all the products they sell and are always ready to help you find what your looking for in a brand.”

Helpful Report

Posted 9 months ago

Hi Michelle, Thank you so much for your fantastic review! We're thrilled to hear that you find our staff knowledgeable and ready to assist you in finding the perfect products. Your satisfaction is our priority, and we truly appreciate your kind words! Best wishes, Face The Future

Posted 9 months ago

“Always recieve a good and quick service when ordering Jan Marini products.”

Helpful Report

Posted 9 months ago

Hi Patricia, Thank you so much for your amazing review! We're delighted to hear that you've consistently received quick and good service with your Jan Marini orders. Providing a seamless experience for our customers is our top priority! Best wishes, Face The Future

Posted 9 months ago

“Good deals are always available”

Helpful Report

Posted 9 months ago

Hi Karolina, Thank you for your great review! We're happy to hear that you find good deals with us. We always aim to provide value for our customers, and it's lovely to know you appreciate it! Best wishes, Face The Future

Posted 9 months ago

“This is my first order from FF but not my first purchase of my favourite Neom oils. Oils arrived in good time and safely packed. Good value too. A nice touch was the complimentary Neom candle from FF.”

Helpful Report

Posted 9 months ago

Hi Asiya, Thank you for your wonderful review! We're thrilled to hear that your first order went smoothly and that you received your favourite Neom oils in great condition. The complimentary candle is just a little something to show our appreciation! Best wishes, Face The Future

Posted 9 months ago

“I ordered 1 thing and got like 10!!! I love the fact i was given so many samples of branded skincare to try!!! Will 100% buy from face of the future again. Thank you so much”

Helpful Report

Posted 9 months ago

Hi Naseem, Thank you for your fantastic review! We're so glad you enjoyed the extra samples—it's our way of letting you try more of what we offer. We can't wait to see you back at Face The Future! Best wishes, Face The Future

Posted 9 months ago

“Wonderful customer service, kept me informed, and very quick to respond. Very rare to find good customer qualities like this these days. Thank you”

Helpful Report

Posted 9 months ago

Hi Susan, Thank you for your amazing review! We're delighted to hear that you had a great experience with our customer service. Your kind words inspire us to keep up the good work! Best wishes, Face The Future

Posted 9 months ago

“I ordered for the first time on Face The Future and I am pleased with the services!!”

Helpful Report

Posted 9 months ago

Hi Mariana, Thank you for your lovely review! We're so pleased to hear that your first experience with Face The Future exceeded your expectations. Best wishes, Face The Future

Posted 9 months ago

Face The Future is rated 4.8 based on 22,375 reviews