Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“Whilst unlocking was pretty easy and fast to do, don’t be fooled into thinking that it will only cost £11.99, as shown on clicking the unlock link. This £11.99 is to pay for step 1 only, the pre-unlock checks. Once complete, they then advise that the £11.99 is non-refundable and you are required to pay a further £26 to complete the unlock. Pretty sharp practice at best and far from transparent. This is apparently shown in the small print that I def saw no sight of throughout the process. I hate feeling ‘had’ which I most definitely now feel.”

Helpful Report

Posted 1 year ago

Hi Nicholas, Thank you for your feedback. I understand how the breakdown of costs can feel frustrating, so I appreciate your honesty. Just to clarify, the initial £11.99 covers the Eligibility Check to ensure your phone can be unlocked, and the subsequent payment of £26 is for the actual unlock process. This breakdown is indeed outlined on the checkout page to maintain transparency, and we strive to keep our customers informed. Since your unlock status is "Unlock Complete," I'm glad to hear that everything has gone through successfully! If you have any questions about your unlocked iPhone 13 Pro or need any further assistance, please feel free to reach out. We're here to help! Best, Charlotte

Posted 1 year ago

“Unlock your phone for £11.99 scam”

Helpful Report

Posted 1 year ago

Hi E J Carmody, Thank you for your feedback! I understand your frustrations regarding the payments and the unlocking process for your Samsung Galaxy A40. To clarify, the first payment of £11.99 was for the Eligibility Check, which ensures your device can be unlocked, and the £26 you paid was for the Standard Unlock. These costs are outlined prior to your purchase on our checkout page, as we require an Eligibility Check followed by the Unlocking Payment to complete the process. Your current order status indicates "Reported as Not Unlocked, waiting customer feedback." This means we need your input to proceed. If you could provide that, we’d be able to move forward and assist you further. Please let me know how you'd like to continue, and we’re here to help! Best, Charlotte

Posted 1 year ago

“Don’t pay these guys any money. There are cheaper and far better options. They are buying their good ratings. Disgusting… I still stand by it.”

Helpful Report

Posted 1 year ago

Hi Ioan Zorea, I’m sorry to hear that you're feeling this way. I assure you that our service prices and policies are clearly outlined at checkout, as you've seen when making your £11.99 payment for the Eligibility Check and £26 for the Standard Unlock. I'm glad to inform you that your order status is "Unlock Complete," meaning your Apple iPad should now be unlocked. If there are any issues, please feel free to reach out, and I’ll be happy to assist you further. Thank you for choosing us! Best, Charlotte

Posted 1 year ago

“My phone was already unlocked I paid the £10 then was asked for a further £26 to continue the unlocking of the already unlocked phone absolute scam and im sure i wont get my £10 back that was promised in the email with the link to this”

Helpful Report

Posted 1 year ago

Hi Brad, I'm sorry to hear you're feeling frustrated. It looks like you've paid £11.99 for the Standard Unlock, which is part of the process to unlock your iPhone 13 Pro. All the costs associated with unlocking, including any additional payments that may be needed, are clearly outlined on the checkout page prior to purchase. Since your order status is "Unlock Complete," you should be all set now! If you have any concerns regarding the unlocking process or if the phone is indeed still locked, please let us know, and we're here to help ensure everything is working smoothly for you. Thank you for your understanding! Best, Charlotte

Posted 1 year ago

“Impossible to contact, phone is exactly the same. I’m lost $120. Disgusting company!!”

Helpful Report

Posted 1 year ago

Hi R Sinclair, I’m sorry to hear you’ve been feeling this way. It sounds frustrating, especially after your investment in our services. Just to clarify, you've successfully completed your order for unlocking your iPhone 14 Pro, and your payments of $28.99 for the Eligibility Check and $36 for the Standard Unlock have been processed accordingly. If you’re experiencing any issues with your phone, it might be due to criteria that need to be met for the unlocking process. Please ensure your device meets all the unlocking requirements listed on our checkout page. If you need assistance or further clarification on the unlocking process, feel free to reach out again. We’re here to help! Best, Charlotte

Posted 1 year ago

“Would not recommend. It took 6 weeks to complete.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about the delay you experienced. I understand this can be frustrating, and we do strive to meet our delivery time guidelines. Sometimes, these timings can vary due to factors beyond our control, as our delivery times are guidelines based on previous unlocks and are not guaranteed (as stated in our Terms & Conditions). That said, I'm pleased to inform you that your unlock is now complete. Your iPhone 6 from O2 UK is unlocked and ready to be used with any compatible network. We appreciate your patience throughout the process and hope that you enjoy the benefits of your unlocked phone. If you have any questions or need further assistance, please don’t hesitate to reach out. Best regards, Charlotte

Posted 1 year ago

“Scam. Avoid!!!!!! They have just emailed me to say if I remove this negative comment they will give me £10!! Lol. This is how you know they are definitely a scam company. Please don't use them. You will never see your money again. COMPLETE SCAM!”

Helpful Report

Posted 1 year ago

Hi Abdul Hamid, Thank you for reaching out. I'm sorry to hear you're experiencing issues. I see you've made the payments for both Eligibility Check (£11.99) and Standard Unlock (£26) services, so you have fulfilled the necessary steps. The status "Reported as Not Unlocked, waiting customer feedback" indicates that we need some input from you to move forward. Could you provide more details on any specific issues or error messages you might be encountering during the unlocking process? This will help us assist you more effectively. All costs, including Eligibility Check and Unlocking Payment, are outlined on the checkout page before purchase, ensuring transparency. Any further steps needed to complete the unlock should be communicated in your account or via email. Looking forward to your response so we can help you resolve this and improve your experience. Best regards.

Posted 1 year ago

“I m not happy”

Helpful Report

Posted 1 year ago

Hi Talha Desai, I'm sorry to hear you're not satisfied with your experience. I see that your iPhone 12 Pro unlock status is "Unlock Complete." I want to assure you that we strive to provide transparency with all costs, which were clearly outlined at the checkout page. To summarize your payments: - You paid $28.99 for the Eligibility Check. - You then paid $36 for the Standard Unlock. Now that your order status is complete, your phone should be unlocked and usable with any compatible network. If you encounter any issues, please refer to the unlocking instructions sent via email, which usually involve connecting the phone to WiFi and restarting it. I hope this clears up any concerns. If you have any further questions or issues, feel free to share them. We're here to help in any way we can to ensure you have a positive experience. Best regards, Charlotte

Posted 1 year ago

“I’have paid 12£ and after 26£ and phone is still unlocked. Don’t use this service again”

Helpful Report

Posted 1 year ago

Hi Liviu Porumb, Thank you for reaching out. I see that you've made the payments for the Eligibility Check (£11.99) and the Standard Unlock (£26). According to our records, your unlock process for the iPhone 12 Pro Max is marked as "Unlock Complete." Here are steps to ensure your phone is properly unlocked: 1. **Connect to WiFi:** Ensure your phone is connected to a stable WiFi network. 2. **Restart Your Phone:** Turn your phone off and then back on. 3. **Insert a New SIM Card:** Use a SIM card from a different carrier to check if the phone is unlocked. If you follow these steps and the issue persists, please reach out to our support team for further assistance. We're here to make sure you have a positive experience and get your device fully operational. Thank you for your patience and understanding. Best regards, Charlotte

Posted 1 year ago

“SCAM! WASTE OF MONEY AND TIME! They said that they have successfully unlocked my device but that’s not the case when I tried to use another sim. They promised a refund because I have submitted all the proofs that they want but after 3 weeks of waiting and going back and forth, they cannot provide a clear update and have blocked a live chat support for me. Didn’t get any update at all via their email address.”

Helpful Report

Posted 1 year ago

Hi Cherish, I'm really sorry to hear about your experience. From the information I have, it looks like your order status is marked as "Unlock Complete." Since you've mentioned that the phone still isn't working with another SIM card, it's possible that the issue might be due to an "Incompatible Sim" message. To proceed with the refund for this specific issue, here is a relevant detail from our refund policy: "Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required." You mentioned that you've already submitted all necessary proofs. To resolve this quickly, I will request immediate attention to your case. Could you please ensure that all proofs, particularly a video showing the 'Incompatible Sim' message, have been submitted? If yes, I'll escalate this matter for you. Thank you for your patience, Cherish. Let me get this sorted out for you.

Posted 1 year ago

“Don't waste your money!!!!!! I paid to have my iPhone unlocked and it turned out not to be unlocked. I WANT MY REFUND BACK!!!!!!”

Helpful Report

Posted 1 year ago

Hi Sylvia, I'm sorry to hear that your iPhone is still locked. I see that your order status is "Unlock Complete." To help resolve this, please try the following steps: 1. Ensure your iPhone is connected to WiFi. 2. Turn your phone off and then back on. 3. Insert a SIM card from a different carrier to verify the unlock. If your phone remains locked after trying these steps, please provide us with more details about any error messages you're seeing, especially if it mentions "Incompatible Sim." According to our refund policy: _"Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required."_ This will help us understand the issue better and assist you promptly. Thank you for your patience, Sylvia. Best regards, Charlotte

Posted 1 year ago

“It never worked , I would like a refund”

Helpful Report

Posted 1 year ago

Hello Matthew, I'm sorry to hear that you're having trouble with unlocking your Oppo A16s. I see that your order status is currently "Reported as Not Unlocked, waiting customer feedback," and the unlock code provided is "Ss9sKr24gXHrTwTT." Please ensure that you are following the unlock instructions correctly. Often, there might be specific steps that need careful attention. If you have followed all instructions and the code still doesn't work, you would need to get back to us so we can work further to troubleshoot the issue. Regarding your request for a refund, according to our refund policy, refunds are eligible only if we cannot get the unlock code to work after thorough troubleshooting with our support team: - **Incorrect Unlocking Code**: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded. Given your situation, I recommend continuing the process by contacting our support team directly to help resolve the unlocking issue. Thank you for your patience! Best regards, Charlotte

Posted 1 year ago

“Claimed it'd cost £11.99 to unlock the phone then they requested more money-£20.00-to 'actually' unlock it. No refund offered when I requested it. DO NOT USE THIS COMPANY TO UNLOCK YOUR PHONE. Go to the service provider.”

Helpful Report

Posted 1 year ago

I'm sorry to hear about your frustration, Sarah. It seems there might be some confusion regarding the process. You paid £11.99 for the Standard Unlock, and no additional payments of £20.00 were processed for your order, as it is showing as "Unlock Complete." All costs, including any additional fees, are outlined on the checkout page prior to purchase to ensure transparency. According to our terms and conditions, once the payment is made, cancellations and refunds for the eligibility check are not possible as the service is performed immediately. If your iPhone 11 from EE UK is successfully unlocked, you should be able to use it with any compatible network. If you encounter any specific issues while using the unlocked phone, feel free to reach out, and we'll do our best to assist you further. Thank you for your understanding and patience.

Posted 1 year ago

“Didn’t work”

Helpful Report

Posted 1 year ago

Hi Abby, Thank you for reaching out. I'm sorry to hear you're having issues, but I’m glad to inform you that your order status is "Unlock Complete." This means your iPhone 8 Plus should be unlocked and you can now use it with any compatible network. If you encountered any specific issues during the unlock process, please let me know more details so I can assist you better. All the payments you've made - £4.99 for the Network Check, £23.99 for the Eligibility Check, and £33 for the Standard Unlock - were necessary steps clearly outlined during the purchase process. It's great to see that you've successfully gone through the steps! Please try restarting your phone and connecting to WiFi, then test with a different SIM card. If you still face issues, don't hesitate to contact support with the detailed problem. Best, Charlotte

Posted 1 year ago

“My phone did get unlocked after a couple of days with no problem I can't give a positive review because I feel the charges are expensive and, despite the company's caveats that the additional charge after "eligibility" are not clear. I have since found that I could have got same result on eBay for £12. I had to pay £38. I expect this review won't be put on the website”

Helpful Report

Posted 1 year ago

Hello C Price, Thank you for sharing your feedback with us. I'm glad to hear that your iPhone 7 Plus is now successfully unlocked! I understand your concern about the costs involved. At ExpressUnlocks, we aim to ensure that all charges are transparent and clearly outlined on the checkout page before any purchase is made. This includes the initial Eligibility Check followed by the Unlocking Payment. Regarding your note about alternative pricing on eBay, it's important to consider the reliability and legitimacy of the service providers. We strive to offer a secure, legal, and efficient unlocking service, and our prices reflect the quality and support included in our process. Your feedback is valuable to us, and we'll use it to continue improving our services. Thank you for choosing ExpressUnlocks. Best regards, Charlotte

Posted 1 year ago

“Charged £11 for eligibility fee then they wanted another £26 to unlock. I refused to pay anymore and they unlocked my phone. EE informed me they would've unlocked my phone free of charge.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for reaching out and for your feedback. I understand that you're concerned about the fees. We clearly outline on our checkout page that an Eligibility Check is required first, followed by an Unlocking Payment if eligible. It seems you've successfully had your iPhone XR unlocked with us, which is fantastic news. Regarding EE, sometimes network providers do offer unlocking services, but our service is designed to provide a quick and convenient unlocking option. I'm glad we could complete your unlock, and I hope you’re enjoying your unlocked phone now. If you have any other questions or need further assistance, please let me know! Best, Charlotte

Posted 1 year ago

“They did not unlock my phone network as i it was second I bought from someone and that time I didn’t knew the the sim thing is blocked or I don’t know what but someone told me to use expressunlock i tried and I miserably failed i paid 100 pound when i ask for money back they dont reply and they done nothing plz dont look at 5 star review”

Helpful Report

Posted 1 year ago

Hi Mohit, I'm really sorry to hear about your frustration. Based on what you've shared, it sounds like your iPhone might have been blacklisted, blocked, or had existing issues that prevented the unlock from being completed successfully. As stated in our Terms and Conditions and Refund Policy, we are unable to provide refunds if the phone is blocked or blacklisted. Here is an excerpt: "7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple (Handsets are blacklisted if reported lost, stolen or abused)." While I understand this is not the outcome you hoped for, the unlock process incurs costs that are non-refundable in these scenarios. If you have any further questions or if there's anything else you'd like to clarify, please feel free to ask. Best regards, Charlotte

Posted 1 year ago

“The unlock never worked”

Helpful Report

Posted 1 year ago

Hi Mr. Wilson, Thank you for reaching out and letting us know about your experience. I'm sorry to hear that the unlock for your iPhone 8 Plus on giffgaff UK did not work as expected. Given your order status is marked as "Unlock Complete," it might be helpful to ensure that all steps in the unlocking process were properly followed. If the phone is still locked, it's important to verify that the SIM you're using is active and not related to any of the issues mentioned in our terms and refund policies, like being blacklisted or having an Activation Lock. Here's a useful tip from our FAQ: For iPhones, you typically need to insert a SIM card from a different network, connect your iPhone to WiFi, and then restart your device to complete the unlocking process. If you’ve tried all that and the issue persists, please provide a bit more detail, and we'll look into it further to ensure that your phone gets unlocked successfully. Appreciate your patience! Best regards, Charlotte

Posted 1 year ago

“Scammers they took my money and they didn’t unlock my phone”

Helpful Report

Posted 1 year ago

Hi Mohamed, I'm happy to inform you that your order status is "Unlock Complete." This means the unlocking process for your iPhone 15 from the EE UK network has been successful. Could you please double-check if you've received an email with the unlock instructions? For iPhones, you'll typically need to connect to WiFi, turn your phone off, and then on. If you haven't received the email or if there's still an issue, please check your spam/junk folder as sometimes the email can end up there. Please let me know if you need any further assistance, and I'll be glad to help! Best regards, Charlotte

Posted 1 year ago

“I paid 18 pound for a ipad unlocked, then it asked for money when they did the checks, and still did not work, ipad is still locked i opened a ticket to chat they asked for a scteenshot of ipad then never heard anything else back, its a scam stay away”

Helpful Report

Posted 1 year ago

Hi Frankie, I'm sorry to hear about your experience. I’ve taken a look at your order, and it shows that your unlock process is complete. You’ve made two payments—£11.99 for the Eligibility Check and £26 for the Standard Unlock. If your iPad is still showing as locked, it might be a good idea to ensure that you’ve followed all the provided unlock instructions. Generally, for iPhones and iPads, you need to connect your device to WiFi and then power it off and back on as part of the final steps. If that doesn’t resolve the issue, please make sure you've provided the requested screenshot, and we’ll prioritize your case to find a resolution quickly. We aim to resolve all issues and are here to support you through this process. Thank you for your patience and understanding. Best, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews