Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“Would not recommend. It took 6 weeks to complete.”

Posted 1 year ago

Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about the delay you experienced. I understand this can be frustrating, and we do strive to meet our delivery time guidelines. Sometimes, these timings can vary due to factors beyond our control, as our delivery times are guidelines based on previous unlocks and are not guaranteed (as stated in our Terms & Conditions). That said, I'm pleased to inform you that your unlock is now complete. Your iPhone 6 from O2 UK is unlocked and ready to be used with any compatible network. We appreciate your patience throughout the process and hope that you enjoy the benefits of your unlocked phone. If you have any questions or need further assistance, please don’t hesitate to reach out. Best regards, Charlotte

Posted 1 year ago

“Scam. Avoid!!!!!! They have just emailed me to say if I remove this negative comment they will give me £10!! Lol. This is how you know they are definitely a scam company. Please don't use them. You will never see your money again. COMPLETE SCAM!”

Helpful Report

Posted 1 year ago

Hi Abdul Hamid, Thank you for reaching out. I'm sorry to hear you're experiencing issues. I see you've made the payments for both Eligibility Check (£11.99) and Standard Unlock (£26) services, so you have fulfilled the necessary steps. The status "Reported as Not Unlocked, waiting customer feedback" indicates that we need some input from you to move forward. Could you provide more details on any specific issues or error messages you might be encountering during the unlocking process? This will help us assist you more effectively. All costs, including Eligibility Check and Unlocking Payment, are outlined on the checkout page before purchase, ensuring transparency. Any further steps needed to complete the unlock should be communicated in your account or via email. Looking forward to your response so we can help you resolve this and improve your experience. Best regards.

Posted 1 year ago

“I m not happy”

Helpful Report

Posted 1 year ago

Hi Talha Desai, I'm sorry to hear you're not satisfied with your experience. I see that your iPhone 12 Pro unlock status is "Unlock Complete." I want to assure you that we strive to provide transparency with all costs, which were clearly outlined at the checkout page. To summarize your payments: - You paid $28.99 for the Eligibility Check. - You then paid $36 for the Standard Unlock. Now that your order status is complete, your phone should be unlocked and usable with any compatible network. If you encounter any issues, please refer to the unlocking instructions sent via email, which usually involve connecting the phone to WiFi and restarting it. I hope this clears up any concerns. If you have any further questions or issues, feel free to share them. We're here to help in any way we can to ensure you have a positive experience. Best regards, Charlotte

Posted 1 year ago

“I’have paid 12£ and after 26£ and phone is still unlocked. Don’t use this service again”

Helpful Report

Posted 1 year ago

Hi Liviu Porumb, Thank you for reaching out. I see that you've made the payments for the Eligibility Check (£11.99) and the Standard Unlock (£26). According to our records, your unlock process for the iPhone 12 Pro Max is marked as "Unlock Complete." Here are steps to ensure your phone is properly unlocked: 1. **Connect to WiFi:** Ensure your phone is connected to a stable WiFi network. 2. **Restart Your Phone:** Turn your phone off and then back on. 3. **Insert a New SIM Card:** Use a SIM card from a different carrier to check if the phone is unlocked. If you follow these steps and the issue persists, please reach out to our support team for further assistance. We're here to make sure you have a positive experience and get your device fully operational. Thank you for your patience and understanding. Best regards, Charlotte

Posted 1 year ago

“SCAM! WASTE OF MONEY AND TIME! They said that they have successfully unlocked my device but that’s not the case when I tried to use another sim. They promised a refund because I have submitted all the proofs that they want but after 3 weeks of waiting and going back and forth, they cannot provide a clear update and have blocked a live chat support for me. Didn’t get any update at all via their email address.”

Helpful Report

Posted 1 year ago

Hi Cherish, I'm really sorry to hear about your experience. From the information I have, it looks like your order status is marked as "Unlock Complete." Since you've mentioned that the phone still isn't working with another SIM card, it's possible that the issue might be due to an "Incompatible Sim" message. To proceed with the refund for this specific issue, here is a relevant detail from our refund policy: "Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required." You mentioned that you've already submitted all necessary proofs. To resolve this quickly, I will request immediate attention to your case. Could you please ensure that all proofs, particularly a video showing the 'Incompatible Sim' message, have been submitted? If yes, I'll escalate this matter for you. Thank you for your patience, Cherish. Let me get this sorted out for you.

Posted 1 year ago

“Don't waste your money!!!!!! I paid to have my iPhone unlocked and it turned out not to be unlocked. I WANT MY REFUND BACK!!!!!!”

Helpful Report

Posted 1 year ago

Hi Sylvia, I'm sorry to hear that your iPhone is still locked. I see that your order status is "Unlock Complete." To help resolve this, please try the following steps: 1. Ensure your iPhone is connected to WiFi. 2. Turn your phone off and then back on. 3. Insert a SIM card from a different carrier to verify the unlock. If your phone remains locked after trying these steps, please provide us with more details about any error messages you're seeing, especially if it mentions "Incompatible Sim." According to our refund policy: _"Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required."_ This will help us understand the issue better and assist you promptly. Thank you for your patience, Sylvia. Best regards, Charlotte

Posted 1 year ago

“It never worked , I would like a refund”

Helpful Report

Posted 1 year ago

Hello Matthew, I'm sorry to hear that you're having trouble with unlocking your Oppo A16s. I see that your order status is currently "Reported as Not Unlocked, waiting customer feedback," and the unlock code provided is "Ss9sKr24gXHrTwTT." Please ensure that you are following the unlock instructions correctly. Often, there might be specific steps that need careful attention. If you have followed all instructions and the code still doesn't work, you would need to get back to us so we can work further to troubleshoot the issue. Regarding your request for a refund, according to our refund policy, refunds are eligible only if we cannot get the unlock code to work after thorough troubleshooting with our support team: - **Incorrect Unlocking Code**: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded. Given your situation, I recommend continuing the process by contacting our support team directly to help resolve the unlocking issue. Thank you for your patience! Best regards, Charlotte

Posted 1 year ago

“Claimed it'd cost £11.99 to unlock the phone then they requested more money-£20.00-to 'actually' unlock it. No refund offered when I requested it. DO NOT USE THIS COMPANY TO UNLOCK YOUR PHONE. Go to the service provider.”

Helpful Report

Posted 1 year ago

I'm sorry to hear about your frustration, Sarah. It seems there might be some confusion regarding the process. You paid £11.99 for the Standard Unlock, and no additional payments of £20.00 were processed for your order, as it is showing as "Unlock Complete." All costs, including any additional fees, are outlined on the checkout page prior to purchase to ensure transparency. According to our terms and conditions, once the payment is made, cancellations and refunds for the eligibility check are not possible as the service is performed immediately. If your iPhone 11 from EE UK is successfully unlocked, you should be able to use it with any compatible network. If you encounter any specific issues while using the unlocked phone, feel free to reach out, and we'll do our best to assist you further. Thank you for your understanding and patience.

Posted 1 year ago

“Didn’t work”

Helpful Report

Posted 1 year ago

Hi Abby, Thank you for reaching out. I'm sorry to hear you're having issues, but I’m glad to inform you that your order status is "Unlock Complete." This means your iPhone 8 Plus should be unlocked and you can now use it with any compatible network. If you encountered any specific issues during the unlock process, please let me know more details so I can assist you better. All the payments you've made - £4.99 for the Network Check, £23.99 for the Eligibility Check, and £33 for the Standard Unlock - were necessary steps clearly outlined during the purchase process. It's great to see that you've successfully gone through the steps! Please try restarting your phone and connecting to WiFi, then test with a different SIM card. If you still face issues, don't hesitate to contact support with the detailed problem. Best, Charlotte

Posted 1 year ago

“My phone did get unlocked after a couple of days with no problem I can't give a positive review because I feel the charges are expensive and, despite the company's caveats that the additional charge after "eligibility" are not clear. I have since found that I could have got same result on eBay for £12. I had to pay £38. I expect this review won't be put on the website”

Helpful Report

Posted 1 year ago

Hello C Price, Thank you for sharing your feedback with us. I'm glad to hear that your iPhone 7 Plus is now successfully unlocked! I understand your concern about the costs involved. At ExpressUnlocks, we aim to ensure that all charges are transparent and clearly outlined on the checkout page before any purchase is made. This includes the initial Eligibility Check followed by the Unlocking Payment. Regarding your note about alternative pricing on eBay, it's important to consider the reliability and legitimacy of the service providers. We strive to offer a secure, legal, and efficient unlocking service, and our prices reflect the quality and support included in our process. Your feedback is valuable to us, and we'll use it to continue improving our services. Thank you for choosing ExpressUnlocks. Best regards, Charlotte

Posted 1 year ago

“Charged £11 for eligibility fee then they wanted another £26 to unlock. I refused to pay anymore and they unlocked my phone. EE informed me they would've unlocked my phone free of charge.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for reaching out and for your feedback. I understand that you're concerned about the fees. We clearly outline on our checkout page that an Eligibility Check is required first, followed by an Unlocking Payment if eligible. It seems you've successfully had your iPhone XR unlocked with us, which is fantastic news. Regarding EE, sometimes network providers do offer unlocking services, but our service is designed to provide a quick and convenient unlocking option. I'm glad we could complete your unlock, and I hope you’re enjoying your unlocked phone now. If you have any other questions or need further assistance, please let me know! Best, Charlotte

Posted 1 year ago

“They did not unlock my phone network as i it was second I bought from someone and that time I didn’t knew the the sim thing is blocked or I don’t know what but someone told me to use expressunlock i tried and I miserably failed i paid 100 pound when i ask for money back they dont reply and they done nothing plz dont look at 5 star review”

Helpful Report

Posted 1 year ago

Hi Mohit, I'm really sorry to hear about your frustration. Based on what you've shared, it sounds like your iPhone might have been blacklisted, blocked, or had existing issues that prevented the unlock from being completed successfully. As stated in our Terms and Conditions and Refund Policy, we are unable to provide refunds if the phone is blocked or blacklisted. Here is an excerpt: "7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple (Handsets are blacklisted if reported lost, stolen or abused)." While I understand this is not the outcome you hoped for, the unlock process incurs costs that are non-refundable in these scenarios. If you have any further questions or if there's anything else you'd like to clarify, please feel free to ask. Best regards, Charlotte

Posted 1 year ago

“The unlock never worked”

Helpful Report

Posted 1 year ago

Hi Mr. Wilson, Thank you for reaching out and letting us know about your experience. I'm sorry to hear that the unlock for your iPhone 8 Plus on giffgaff UK did not work as expected. Given your order status is marked as "Unlock Complete," it might be helpful to ensure that all steps in the unlocking process were properly followed. If the phone is still locked, it's important to verify that the SIM you're using is active and not related to any of the issues mentioned in our terms and refund policies, like being blacklisted or having an Activation Lock. Here's a useful tip from our FAQ: For iPhones, you typically need to insert a SIM card from a different network, connect your iPhone to WiFi, and then restart your device to complete the unlocking process. If you’ve tried all that and the issue persists, please provide a bit more detail, and we'll look into it further to ensure that your phone gets unlocked successfully. Appreciate your patience! Best regards, Charlotte

Posted 1 year ago

“Scammers they took my money and they didn’t unlock my phone”

Helpful Report

Posted 1 year ago

Hi Mohamed, I'm happy to inform you that your order status is "Unlock Complete." This means the unlocking process for your iPhone 15 from the EE UK network has been successful. Could you please double-check if you've received an email with the unlock instructions? For iPhones, you'll typically need to connect to WiFi, turn your phone off, and then on. If you haven't received the email or if there's still an issue, please check your spam/junk folder as sometimes the email can end up there. Please let me know if you need any further assistance, and I'll be glad to help! Best regards, Charlotte

Posted 1 year ago

“I paid 18 pound for a ipad unlocked, then it asked for money when they did the checks, and still did not work, ipad is still locked i opened a ticket to chat they asked for a scteenshot of ipad then never heard anything else back, its a scam stay away”

Helpful Report

Posted 1 year ago

Hi Frankie, I'm sorry to hear about your experience. I’ve taken a look at your order, and it shows that your unlock process is complete. You’ve made two payments—£11.99 for the Eligibility Check and £26 for the Standard Unlock. If your iPad is still showing as locked, it might be a good idea to ensure that you’ve followed all the provided unlock instructions. Generally, for iPhones and iPads, you need to connect your device to WiFi and then power it off and back on as part of the final steps. If that doesn’t resolve the issue, please make sure you've provided the requested screenshot, and we’ll prioritize your case to find a resolution quickly. We aim to resolve all issues and are here to support you through this process. Thank you for your patience and understanding. Best, Charlotte

Posted 1 year ago

“Absolute waste of time and money a month to unlock a phone Don’t waste your time and money goto the network”

Helpful Report

Posted 1 year ago

“Garbage! Didn’t work, why have a refund policy but no refund. My account got credited so I had to spend it anyways, like I paid with store credit tf. So I had no choice to but to spend it back just to do the samething but instead of gettting charged $6.99 again then I was charged $28 dollars for just for a imei lookup then got an email saying it was unlocked just to be charged $56 dollars after that so my remaining $27 credits were no longer on my order and it didn’t show the charge on my debit card for the $28. But after I got the confirmation email I was told I would get $10 added back on my card I didn’t get so I resubmitted my review, so here we are.”

expressunlocks.com 1 star review on 3rd June 2024

Helpful Report

Posted 1 year ago

Hi Donald Jackson, Thank you for your review! I'm glad to hear we could turn your experience around and successfully unlock your phone. It's great to know you found value in our service and appreciated the credit toward your next unlock. If you ever need assistance in the future or have any questions, feel free to reach out. We’re here to help! Best regards, Charlotte

Posted 1 year ago

“After I paid all fees in total (£12 checks and 26 unlock fee) I received confirmation that my iPad unlock was completed, but it wasn’t and they still investigate it because they don’t know what happened, it’s already past 2 weeks since it started but iPad still locked to EE and I didn’t get any refund-waste of money”

Helpful Report

Posted 1 year ago

“it took almost 1 month not happy”

Helpful Report

Posted 1 year ago

Hi Kana Wakabayashi, Thank you for reaching out and sharing your experience. Firstly, I want to apologize for the delay you've experienced. While we strive to complete unlocks as promptly as possible, sometimes processing times can vary due to conditions beyond our control. On a positive note, I see that your iPhone 4 from O2 UK has been successfully unlocked and your order status is "Unlock Complete." Your payments of £11.99 for the Eligibility Check and £33 for the Standard Unlock have allowed us to provide this service. We understand that you invested time in this process, and we truly appreciate your patience. If you have any further questions, concerns, or need assistance with completing the unlock steps, please don't hesitate to reach out. We're here to ensure you have a smooth and satisfying experience. Kind regards, Charlotte

Posted 1 year ago

“I was charged twice 29,99 then 36 US dollars ,I made a mistake and I ordered an unlock for an already unlocked phone and even though it stated that in the eligibility report but what mixed me up is that there was a button stating unlock, why is there a button to unlock a already unlocked phone ,”

Helpful Report

Posted 1 year ago

Hello Maha, Thank you for reaching out and sharing your concerns. I understand the confusion regarding the charges and the unlock button for an already unlocked phone. From what you've mentioned, it seems you initially paid $28.99 for an Eligibility Check, which revealed that your iPhone 11 was already unlocked. The subsequent $36 payment you made was for the Standard Unlock service. As per our terms (7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple), if the eligibility check shows that the device is already unlocked, it's not eligible for a refund. The unlock button exists to proceed with purchases for users who need their phones unlocked - it's a standard feature on the website, but I understand how it might be confusing in your situation. While I acknowledge that this isn't the news you were hoping for, I encourage you to regard the Eligibility Check as a valuable confirmation of your phone's status, ensuring that it's ready for use on any network without the need for further unlock procedures. If you have any further questions or require assistance with another device in the future, please don't hesitate to let us know. We're here to help! Best regards, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews