Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.68

“I'm sorry but I spent 24.99, then 41.00 for nothing! It was not unlocked! I'm so upset because I borrowed the money to get a new phone. Now I've spent 100. for a phone which I cant use and I'm without a phone, I live 60 miles out of town, and no income so no money to get another phone. I was really counting on this to work. They want me to pay yet more money to try with USB. I dont have it. I feel Ive paid enough! Why should I have to pay even more to this company who probably does nothing but collect our money for really no kind of service. I'm so tired of being ripped off on the internet.”

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Posted 1 year ago

Hi Ralene, I’m really sorry to hear you're feeling this way. I completely understand how stressful it is to be without a phone, especially when money’s tight. Just to clarify, the $24.99 is for the required Eligibility Check, and the $41 went toward your Standard Unlock—both of which were mentioned before purchase. I see your order is marked "Reported as Not Unlocked, waiting customer feedback," meaning our technician is still waiting on your input to help resolve the issue. I want to work with you to find a solution without any extra cost if possible. Could you please get in touch with our support team so we can review the unlocking steps together? We're here to help and want to ensure you get a resolution as soon as possible. Thanks so much, Charlotte

Posted 1 year ago

“Rip off. Paid $20 expecting this was all that was required. Then was required to pay $80. Then was told need to wait for 5 days to receive the codes.”

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Posted 1 year ago

Hi Michael, I’m really sorry to hear about your experience! I completely understand how frustrating it can be to encounter unexpected costs. Just to clarify, the initial payment of $24.99 was for the Eligibility Check, followed by the $60 for the Standard Unlock. All costs are outlined in detail on our checkout page to ensure transparency. Your order status indicates that your unlock is complete, and the unlock code for your Mobiwire Lite 4G is "85083917." If you have any more questions or need further assistance during the unlocking process, please don’t hesitate to reach out. Thank you for your understanding! Best, Charlotte

Posted 1 year ago

“Just call your servuce provider. They make you think you need them to unlock a phone but you don’t it’s a scam”

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Posted 1 year ago

Hi Jeffrey, Thank you for your feedback! I understand your concerns about the payment process. Just to clarify, your order status shows that your unlock request for your iPhone 13 Pro Max is complete, and you've made two payments: $24.99 for the Eligibility Check and $54 for the Standard Unlock. It's important to note that all costs were outlined on the checkout page including the need for an Eligibility Check before proceeding with the unlock. If you encountered a message asking for a Premium Service, that indicates additional requirements based on the phone's criteria. If everything looks good now, I hope you can start enjoying your unlocked phone! If you have any further questions, feel free to ask. Best, Charlotte

Posted 1 year ago

“It took over 3 week to unlock my phone. They don't reply to emails from customers. I don't recommend Express Unlock to my worst enemy. This how bad they are.”

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Posted 1 year ago

Hi Angel Rodriguez, I’m so sorry to hear about your frustrations with the unlocking process. It’s understandable to feel disappointed, especially when the timeframe extended longer than expected. Our team is committed to providing the best service possible, and we appreciate your patience. Regarding email responses, we strive to reply promptly, and we're always working on improving our communication. If you have any urgent inquiries, feel free to reach out again, and I'll make sure you get the assistance you need. I'm glad to see that your order status is "Unlock Complete," and you now have the unlock codes for your Galaxy S22 Ultra 5G: "NCK=6209490303816924 MCK=5640621439432934." If there’s anything else you need help with, please let me know! Thank you for giving us a try, and I hope your experience improves moving forward!

Posted 1 year ago

“Use this website in error, found that there was no details of the cost of unlock once you had paid to find out if you could unlock. Poor website, extortionate cost. Don't use”

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Posted 1 year ago

Hi Julie, I understand how frustrating unexpected costs can be. However, I want to assure you that all payment details are outlined on the checkout page before confirming your order. You've already completed the Eligibility Check for £11.99 and the Standard Unlock for £26, which confirms your Samsung Galaxy A20e is now unlocked with the provided code: 83818306. Thank you for your order, and I hope you'll find the unlocking process smooth from here on. If you have any questions or need further assistance, feel free to reach out! Best regards!

Posted 1 year ago

“It took days to get unlock code. And then when after 5 days of waiting, I requested a full refund. Then then didn't respond for another couple days and then finally got me a code. So request a refund and they work faster. I don't recommend.”

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Posted 1 year ago

Hi Miguel Sr, I appreciate your feedback! I understand that the wait for your unlock code felt longer than expected, and I’m sorry for any frustration that caused. The authorization process can vary, but I’m glad to see that your unlock is now complete! Please remember that our eligibility check and unlocking costs, $24.99 and $106 respectively, are clearly outlined during checkout, and each phone requires these steps to ensure everything is handled properly. If there’s anything further we can assist you with or if you have any questions about the unlocking process, feel free to ask! Thank you for your patience, and I hope you enjoy your unlocked Samsung Z Fold4! Best, Charlotte

Posted 1 year ago

“Took 7 days to get codes to unlock phone and only used service as had good reviews from 10 mins to 48hrs to get codes. Was very disappointed. Messaged 3 times to see what the hold up was and it was only on 3rd message when I explained that it was for an 80yr old woman who had now been without a phone for 7 days within 10 minutes of that message and progress still sitting at 53% did the codes miraculously appear in an email”

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Posted 1 year ago

Hi Amanda, Thank you for your feedback; I truly appreciate you sharing your experience. I’m sorry to hear about the delay you faced while unlocking your Samsung Galaxy A20e—especially considering it was for someone who needed their phone! While we strive to provide quick service, sometimes unforeseen delays can occur. It's great to hear the unlocking codes eventually arrived, and I hope the phone is now being used happily. If there's anything else you'd like to discuss or if you have further questions, feel free to reach out. We're here to help! Best, Charlotte

Posted 1 year ago

“This service was unnecessary for me as I ended up unlocking my device on my own after waiting for 24 hours and no progress. It cost me $80 and I did the job myself. I tried to get a refund when my status was at 2% unlocked but no one responded for another more than 24 hours and was told no refund because the progress was too far in but the phone was already completely unlocked and being used by me. Would not recommend, this site is a scam.”

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Posted 1 year ago

Dear Elizabeth, I’m sorry to hear about your experience. I understand how frustrating it can be when expectations aren't met, especially with a process that can feel time-consuming. I want to clarify that the costs for the Eligibility Check and Standard Unlock service are outlined at checkout for transparency. The Eligibility Check is designed to ensure your device meets the necessary criteria, and I appreciate you moving forward with unlocking it on your own. While your status shows as "Unlock Complete," which is great news—indicating that the process was indeed successful, I know the delays in communication can be concerning. I assure you, we're here to help, and your feedback is invaluable as we strive to improve our services. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for your understanding! Best, Charlotte

Posted 1 year ago

“I'm not happy at all, I was made to pay lots of money then I was told the phone was unlocked but it wasn't, had to spend more money taking the phone back to the store.”

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Posted 1 year ago

Hi Mackson, I’m sorry to hear that you're feeling frustrated with your experience. I understand it can be disheartening when things don't go as expected. You’ve successfully completed the eligibility check and the standard unlock payment, and your order status indicates that the unlock is complete. If your iPhone 15 Pro Max isn't functioning as intended, it might require a Premium Service due to specific criteria not being met. Please check the criteria outlined on the checkout page to see if any additional requirements apply. We're here to help you through the next steps if anything is needed. Thank you for your understanding, and I hope we can improve your experience! Best, Charlotte

Posted 1 year ago

“Not honest about the cost, 11.99 initially advised as free, then 11.99, and once you commit to that, an additional 26.00. So very misleading, and it won't take an hour, at one point they quoted 5 days after waiting an hour on their app!”

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Posted 1 year ago

“Don't waste time useless site, contact your provider yourself for free”

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Posted 1 year ago

Hi Darren, Thank you for your review! I see that your order status is "Unlock Complete," which means your Samsung Galaxy S10 should be ready to use. You've paid for both the Eligibility Check and the Standard Unlock, and all costs were outlined on the checkout page prior to your purchase. If you need any assistance using the unlock codes provided (NETWORK=84719265, PROVIDER=39561782, etc.), feel free to reach out. We’re here to help every step of the way! Best, Charlotte

Posted 1 year ago

“Hi, I waited 10 days for unlock my phone, the updated are slow, no proper communication. I felt I been scammed becouse the always wright the same message to answer my query. The main issue: 10 days is not an express service. I'm really disappointed and would not recommend this service to my friends. Thanks!”

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Posted 1 year ago

Hi Miss Stumpf, I’m really sorry to hear about your frustrations with the unlocking process. I understand that waiting can be difficult, especially if timely updates aren't being provided. While our service aims to be efficient, sometimes there can be delays based on network responses, which are unfortunately out of our control. Thank you for your patience during this process. Your order status shows that the unlock is complete, and you have the unlock codes ready to go! If you have any questions on how to enter these codes or need assistance, please reach out. I'd be happy to help turn this experience around for you! Best, Charlotte

Posted 1 year ago

“Avoid at all costs. Entice you in with a cheap first payment, then ask for another payment. Took me 4 days waiting for codes, then told me to use a sim from outside Europe. How on earth can I do that. Help chat gone quiet. Absolute scam who should be shut down. Obviously made up thousands of 5 star reviews. Should have done more research before using.”

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Posted 1 year ago

“I paid £116.97 to unlock my Samsung S24 Ultra (T-Mobile), but after months of waiting it’s still not unlocked. No refund, no proper support. Very disappointed. Avoid this service! Mrs Gill”

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Posted 1 year ago

Dear Mrs. Gill, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with Express Unlocks. If there's anything else we can assist you with or if you have any questions about the unlocking process, please don't hesitate to reach out. We’re here to help! Best regards, Charlotte

Posted 1 year ago

“First I paid 28 dollars, then they said I need to pay 36 more. I paid, unlock is succeed but sim still doesn’t work in my phone. My phone see the sim, but my İmei is still blocked and I have no service.”

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Posted 1 year ago

Hi Diniiyar, I appreciate you reaching out about your experience. I see that you've successfully completed the unlocking process, but your SIM is still not working. Since your order status is "Unlock Complete," it might be worth checking if there are any blocks on your IMEI since that could be impacting service. Unfortunately, if a device is indicated as blacklisted or has other issues, we can’t provide a refund as per our policy. I encourage you to verify the status of your IMEI and let us know if you need further assistance. We’re here to help! Best, Charlotte

Posted 1 year ago

“Respond to first customer service message then...nothing. ipad still not unlocked. Uploaded video as requested then no response!”

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Posted 1 year ago

Hi Fiona, Thank you so much for your glowing review! We’re thrilled to hear you found our service superb and efficient. Your satisfaction means a lot to us! If you need any further assistance in the future, please don’t hesitate to reach out. Best regards!

Posted 1 year ago

“This site is nothing more than a scam you pay £11 something which sounds fair. And then at a later Stage in the process you are required to pay another £26 something which i wouldn't have paid if I had known it was going to cost me £37 something and then they attempt to bribe you with £10 if you give them a review. Well shove the £10 where the sun doesn't shine”

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Posted 1 year ago

Hi Mr. Hallas, I'm really sorry to hear about your frustration! I totally understand how unexpected costs can be disappointing. Just to clarify, the £11.99 for the Eligibility Check and the £26 for the Standard Unlock are both necessary steps in the unlocking process, which are detailed on our checkout page before you complete your order. I see that your unlock status is now "Unlock Complete," which is great! I hope you're able to enjoy your unlocked iPhone 6S Plus soon. If you have any further questions or need assistance, please let me know. We're here to help! Thank you for your feedback!

Posted 1 year ago

“Not great, They charge you to first check if you can then want £40 to unlock the device. They are a rip off and the unlock didn't even work I had to go to another company to get it done.”

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Posted 1 year ago

“Hidden costs and charging for what your provider does for free in most cases”

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Posted 1 year ago

“Expensive, and took over a week to complete, making it 4 days over the expected time.”

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Posted 1 year ago

Hi Jack, Thank you for sharing your experience. I apologize for the longer wait time and understand that it can be frustrating. Our timeframes are guidelines, and sometimes unexpected delays can occur. We appreciate your patience, and I hope the unlock for your iPhone X is working smoothly now. If you have more questions or need assistance with anything else, feel free to reach out! Best, Charlotte

Posted 1 year ago

Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

expressunlocks.com Reviews