Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.65

“It would help if there were more instructions … I had to ask google how to do it for every step.”

Posted 3 months ago

Hi Meiko, thanks for your feedback. We’re sorry to hear that the instructions weren’t as clear as they should be. After unlocking, we send an email with steps (for iPhones, that’s usually connecting to WiFi and restarting the device). I’ll pass your suggestion along so we can work on making them even more straightforward. If you have any questions or need further assistance, I’m here to help!

Posted 3 months ago

“Realizacja bardzo szybka, ale telefon dalej ma blokade.”

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Posted 5 months ago

Cześć Tomaszu, Dziękuję za opinię! Rozumiem, że może być frustrujące, gdy oczekiwania nie pokrywają się z rzeczywistością. Jednak z przyjemnością informuję, że status Twojego zamówienia to „Odblokowanie zakończone”. Oznacza to, że proces odblokowania został pomyślnie wykonany z naszej strony. Upewnij się, że postępujesz zgodnie z podanymi instrukcjami odblokowania. Czasami, aby sfinalizować odblokowanie na samym urządzeniu, konieczne jest proste zresetowanie lub połączenie z siecią Wi-Fi. Jeśli nadal będziesz mieć problemy, chętnie pomogę Ci je rozwiązać. Dziękujemy za wybranie Express Unlocks! Doceniamy Twoją cierpliwość i mamy nadzieję, że będziesz cieszyć się swoim odblokowanym iPhonem. Pozdrawiam, Charlotte

Posted 5 months ago

“I'm not sure about this because my phone is still not working.”

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Posted 5 months ago

Hi Mmc Letsoalo, I understand your frustration. Since your order status shows "Unlock Complete," it seems that the process has been finalized on our end. However, if the phone isn't working, it might be due to it not meeting certain criteria required for unlocking, which could necessitate a Premium Service in some cases. I encourage you to double-check if any additional steps are necessary on your part, such as ensuring it's compatible with the new network. If you continue experiencing issues, please reach out to us so we can help resolve this for you! Thank you for your patience! Best, Charlotte

Posted 5 months ago

“This was a scam waste of $130”

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Posted 6 months ago

Hi Olivia, I'm really sorry to hear that you feel this way about your experience. I want to assure you that all costs are clearly outlined during checkout, including the need for an eligibility check and unlocking payment. Since your order status shows "Unlock Complete," it seems that your iPhone XR should be ready to use. If you have any issues, please reach out to us, and we'll do our best to help you through the process. We appreciate your feedback and hope to provide a better experience moving forward. Best regards!

Posted 6 months ago

“The codes did not work so my phone is still locked. So I've brought a new phone as was cheaper”

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Posted 6 months ago

“Not clear as to the true cost to unlock. First is the “eligibility” then you are told the cost to unlock. It would be better to be more clear and direct.”

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Posted 7 months ago

“Helpful but still did not unlock my phone”

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Posted 7 months ago

Hi Sandra, Thank you for your feedback! I'm glad to hear that you've completed the process and your order status now shows "Unlock Complete." If you’re still having trouble unlocking your iPhone SE, please try following the instructions provided in your email. If you need further assistance, feel free to reach out, and we’ll be happy to help you through it! Best regards, Charlotte

Posted 7 months ago

“Paid the initial fee but didn’t realise there was another fee to pay on top. Asked for refund but not given.”

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Posted 8 months ago

Hi Dean, Thank you for your feedback. I understand the frustration regarding multiple payments. When you placed your order for unlocking your iPhone 14, the costs were outlined on the checkout page. The first payment you made was for the Eligibility Check, which is essential to begin the unlocking process, and the second payment was for the Standard Unlock. All phones do require an eligibility check followed by a separate unlocking payment. Your order status is "Unlock Complete," which means the unlocking process has been successfully finalized. If you need help with anything else or have further questions about using your unlocked phone, feel free to reach out. We're here to help! Best regards!

Posted 8 months ago

“Unexpected payment”

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Posted 8 months ago

Hello G Weatherhead, Thank you for reaching out! I understand you're feeling a bit frustrated about the unlocking process for your HTC 2Q3F200, especially with the current status of "Reported as Not Unlocked, waiting customer feedback." Just to clarify, the initial payment of £26 you made was for the Standard Unlock service, which is a necessary step before unlocking your phone. If your order status indicates it’s waiting for your feedback, you might need to provide further information or follow specific instructions we’ve emailed to complete the unlocking process. If you have any questions or need assistance with that, please let us know. We're here to help! Best regards, Charlotte

Posted 8 months ago

“The unlocking was reasonably quick. The charges were far more than I thought they would be. I originally thought it would be about £8 to do this. After putting my phones imei number it turned out to be £12. I duly paid up and the checks were carried out. However I then needed to pay an additional £26 to get them to finish the process. Having already invested in the process I felt compelled to finish off. All a bit sneaky. They are promising £10 to do this review. Costing needs to made much clearer in the first place”

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Posted 9 months ago

Hi Matthew, Thank you for taking the time to share your feedback! I understand that the costs associated with the unlocking process came as a surprise. We strive to be transparent by outlining all costs on the checkout page before purchase. The initial £11.99 you paid was for the Eligibility Check, and the £26 you subsequently paid covers the Standard Unlock. I can assure you that we aim to make the process as clear as possible, and your comments will help us improve. I appreciate your patience and commitment to completing your unlocking process. If you have any more questions or need further assistance, feel free to reach out! Best, Charlotte

Posted 9 months ago

“Expensive but they do deliver and the customer service was good. You must read the T&C’s fully so you’re aware of the full costs. Aside from the initial eligibility costs there is then the much larger Unlocking cost. Ours took much longer than advertised, issue with network provider but the customer service was very responsive.”

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Posted 9 months ago

Hi Shona, Thank you for your feedback! We're delighted to hear that you found our customer service responsive and appreciate your understanding regarding the costs. As you've noted, the eligibility check and unlocking service costs are fully outlined on the checkout page before purchase. I'm glad to inform you that your order status is now "Unlock Complete," which means your iPhone 5S should be ready to use on your chosen network. If you're having any issues or need further assistance with the unlocking process, please let us know! We're here to help. Thanks for choosing Express Unlocks! Best regards, Charlotte

Posted 9 months ago

“Didn’t explain there was a second payment”

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Posted 10 months ago

Hi Ryan, Thank you for your review! I completely understand your concerns regarding the payments. Just to clarify, when placing an order to unlock your iPhone, we have to conduct an eligibility check first, which is what you've already paid £11.99 for. After this step, there will be a second unlock payment required. I can see that your order status is "Unlock Complete," which means the unlocking process has been successfully finished. If you have any questions or need further assistance with your unlocked device, feel free to reach out. We're here to help! Best, Charlotte

Posted 10 months ago

“Luego de 6 días, si bien se desbloqueo No funciona eSIM, escribí a soporte”

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Posted 10 months ago

Hola Diego, ¡gracias por comunicarte! Me alegra saber que su iPhone 12 Pro ha sido desbloqueado. Sin embargo, entiendo que tienes problemas con la funcionalidad eSIM. Es importante recordar que después del desbloqueo, es posible que tengas que configurar tu eSIM nuevamente con tu proveedor de red. Recomiendo contactarlos para obtener ayuda sobre cómo garantizar que su eSIM esté activada correctamente en su red. Si tiene alguna pregunta específica o necesita más ayuda, no dude en compartirla. ¡Estamos aquí por tí! Mejor, charlotte

Posted 10 months ago

“Please be clear about the total price from the get-go”

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Posted 11 months ago

Hi Numan Sajid, Thank you for reaching out and for your recent order on expressunlocks.com. I understand how frustrating multiple payments can be. To clarify, you have already paid $28.99 for the Eligibility Check and $36 for the Standard Unlock. All pricing details, including these costs, were outlined on the checkout page prior to your purchase to provide full transparency. Given that your order status is "Unlock Complete", your iPhone 14 Pro Max should now be unlocked and ready to use with any compatible network. If you’re facing any issues or have further questions, don’t hesitate to let me know. We are here to help ensure you have a positive experience with our service. Best regards, Charlotte

Posted 11 months ago

“This is a very expensive service, which charged me £50 overall - in two steps - to unlock the SIM. It was not clear to me why the SIM was locked in the first place, so to pay this amount was quite frustrating, especially since I saw indication when I made the first payment that there would be a second one. The process was, at least, quite speedy, but overall I am not very happy with this service.”

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Posted 11 months ago

Dear Benjamin, Thank you for sharing your feedback. I understand your concerns about the costs and the process involved. To clarify, the charges are indeed outlined during the checkout process. You've made two payments: £23.99 for the Eligibility Check and £26 for the Standard Unlock. The Eligibility Check is essential to ensure your phone can be unlocked, and the unlocking fee covers the actual process. I'm glad to hear that the process was speedy for you. Your iPhone 8 from EE UK is now successfully unlocked, which should provide you with greater flexibility to use any network. We strive to make our processes as transparent as possible, and we appreciate your feedback as it helps us improve. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Charlotte

Posted 11 months ago

“The service provided was prompt and unlocked my phone successfully, however beware that the initial fee is for an eligibility check and non refundable, so you will have to pay again for the actual code. This is outlined in their T&Cs but not immediately obvious if you are not aware”

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Posted 1 year ago

Hello Tim, Thank you for your feedback! We're glad to hear that the unlocking process was successful and prompt. We understand your concerns regarding the multiple payments. As mentioned in our terms and conditions, the initial fee covers the Eligibility Check, and a separate payment is required for the actual unlock code. We strive to make this clear on our checkout page, but we appreciate your input and will consider it for future improvements. Enjoy your unlocked Samsung Galaxy A40, and feel free to reach out if you need any further assistance. Best regards.

Posted 1 year ago

“Beware of misleading headline price. Describing the service as Express is a joke took a week”

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Posted 1 year ago

Hello Richard, Thank you for your feedback. I'm sorry for any inconvenience you experienced with the time it took to unlock your phone. I can confirm that your Samsung A3 has successfully been unlocked. Here are your unlock codes: - **NETWORK**: 64192408 - **PROVIDER**: 31265947 - **SUBNET**: 00000000 - **DEFREEZE**: 28256943 - **EXTRA**: 00000000 - **EXTRA2**: 00000000 Please follow the instructions provided in your email to enter the correct code and complete the unlocking process. If you encounter any issues, feel free to reach out, and we'll be happy to assist you further. Thanks for your patience and understanding! Best regards, Charlotte

Posted 1 year ago

“no good waste of money time and effotrt”

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Posted 1 year ago

Hi Kit, Thank you for your feedback, and I'm sorry to hear you're not satisfied with your experience. I can see that your order to unlock your iPhone X from the giffgaff UK network has been completed. Here’s what you paid for: - £11.99 for the Eligibility Check - £26 for the Standard Unlock Your unlock status is showing as "Unlock Complete," which means your phone should now be unlocked. If you’re facing any issues despite the unlock being completed, please follow the instructions in your email to finalize the unlocking process. For iPhones, this usually involves connecting to WiFi and restarting the device. If you continue to experience problems, please let us know, and we’ll be happy to assist you further. Thank you for giving us the opportunity to help. Best regards.

Posted 1 year ago

“Service did work OK but did take about 2 weeks to sort out”

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Posted 1 year ago

Hi Steven, Thank you for your feedback. We're glad to hear the service eventually worked for you, though we apologize for the delay in processing your order. If you encounter any issues, such as your phone not prompting for the unlocking code when a non-Vodafone SIM is inserted, you may need to purchase a Remote USB Unlock. As outlined in the status of your order, this can be necessary in certain cases and will require an additional fee. Feel free to reach out if you need further assistance or have any more questions. We appreciate your patience and understanding. Best regards, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews