Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“Paid the check fee followed by the full payment to unlock a iPhone from O2 taken twenty days to press and still not unlocked fee ripped off by a company that can’t deliver the goods taken the money but failed to deliver what they said they could do a complete rip off stay well clear if where you defo not recommended as far as I’m concerned”

Helpful Report

Posted 11 months ago

Hello Mr. Burke, I’m sorry to hear you've been frustrated with your unlock experience. I see you made an eligibility check payment of £11.99 and a standard unlock payment of £33. Your order is currently "In Process," and it’s 99% complete. We expect it to be finalized very soon. All costs and steps for the unlocking process are provided during checkout to ensure clarity. I completely understand how this wait can feel lengthy, but rest assured, we're doing everything we can to get your iPhone X unlocked from O2 UK. Thank you for your patience, and please hang tight—your unlock should be ready any moment now! Best regards, Charlotte

Posted 11 months ago

“Avoid at all costs. Entice you in with a cheap first payment, then ask for another payment. Took me 4 days waiting for codes, then told me to use a sim from outside Europe. How on earth can I do that. Help chat gone quiet. Absolute scam who should be shut down. Obviously made up thousands of 5 star reviews. Should have done more research before using.”

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Posted 11 months ago

“I paid £116.97 to unlock my Samsung S24 Ultra (T-Mobile), but after months of waiting it’s still not unlocked. No refund, no proper support. Very disappointed. Avoid this service! Mrs Gill”

Helpful Report

Posted 11 months ago

Dear Mrs. Gill, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with Express Unlocks. If there's anything else we can assist you with or if you have any questions about the unlocking process, please don't hesitate to reach out. We’re here to help! Best regards, Charlotte

Posted 11 months ago

“First I paid 28 dollars, then they said I need to pay 36 more. I paid, unlock is succeed but sim still doesn’t work in my phone. My phone see the sim, but my İmei is still blocked and I have no service.”

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Posted 11 months ago

Hi Diniiyar, I appreciate you reaching out about your experience. I see that you've successfully completed the unlocking process, but your SIM is still not working. Since your order status is "Unlock Complete," it might be worth checking if there are any blocks on your IMEI since that could be impacting service. Unfortunately, if a device is indicated as blacklisted or has other issues, we can’t provide a refund as per our policy. I encourage you to verify the status of your IMEI and let us know if you need further assistance. We’re here to help! Best, Charlotte

Posted 11 months ago

“Respond to first customer service message then...nothing. ipad still not unlocked. Uploaded video as requested then no response!”

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Posted 11 months ago

Hi Fiona, Thank you so much for your glowing review! We’re thrilled to hear you found our service superb and efficient. Your satisfaction means a lot to us! If you need any further assistance in the future, please don’t hesitate to reach out. Best regards!

Posted 11 months ago

“This site is nothing more than a scam you pay £11 something which sounds fair. And then at a later Stage in the process you are required to pay another £26 something which i wouldn't have paid if I had known it was going to cost me £37 something and then they attempt to bribe you with £10 if you give them a review. Well shove the £10 where the sun doesn't shine”

Helpful Report

Posted 11 months ago

Hi Mr. Hallas, I'm really sorry to hear about your frustration! I totally understand how unexpected costs can be disappointing. Just to clarify, the £11.99 for the Eligibility Check and the £26 for the Standard Unlock are both necessary steps in the unlocking process, which are detailed on our checkout page before you complete your order. I see that your unlock status is now "Unlock Complete," which is great! I hope you're able to enjoy your unlocked iPhone 6S Plus soon. If you have any further questions or need assistance, please let me know. We're here to help! Thank you for your feedback!

Posted 11 months ago

“Not great, They charge you to first check if you can then want £40 to unlock the device. They are a rip off and the unlock didn't even work I had to go to another company to get it done.”

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Posted 11 months ago

“Envían el informe de qué el teléfono ya está desbloqueado y me están cobrando la revisión del email y el desbloqueo y al insertar la tarjeta SIM el teléfono no se puede activar, solicito reembolso”

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Posted 11 months ago

Hola Ilich, ¡Gracias por tu reseña! Me alegra saber que el estado de tu pedido muestra "Desbloqueo completo". Parece que has seguido el proceso que te indicamos. Solo para aclarar, todos los costos, incluidos la verificación de elegibilidad de $28,99 y el desbloqueo estándar de $36, se muestran en la página de pago, como has visto. Si tienes problemas para activar tu iPhone 7 con la tarjeta SIM, puede estar relacionado con la compatibilidad de la red o el estado del dispositivo. Asegúrate de verificar que tu teléfono no esté en la lista negra o tenga bloqueos de activación, ya que estos pueden causar problemas de activación. Si todo parece estar bien, intenta reiniciar tu teléfono y conectarte a Wi-Fi para completar el proceso de activación. Si sigues teniendo problemas, avísanos y podremos ayudarte a solucionarlos. ¡Gracias por tu comprensión! Saludos, Charlotte

Posted 11 months ago

“Hidden costs and charging for what your provider does for free in most cases”

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Posted 11 months ago

“Uma grande merda! Foderam me dinheiro e não fiquei com o problema resolvido !!!! Senti me enganado!!!!!””

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Posted 11 months ago

Olá Verónica, lamento muito saber que você está se sentindo assim! Eu entendo o quão frustrante pode ser quando as coisas não saem como planejado. Vejo que o status do seu pedido é "Desbloqueio concluído", o que significa que o processo de desbloqueio foi finalizado. Certifique-se de ter seguido as instruções de desbloqueio fornecidas por e-mail para concluir a configuração. Se você ainda estiver enfrentando problemas, sinta-se à vontade para entrar em contato conosco com mais detalhes. Estamos aqui para ajudar a resolver quaisquer preocupações que você possa ter! Obrigado pela sua paciência. Atenciosamente, Charlotte

Posted 11 months ago

“Expensive, and took over a week to complete, making it 4 days over the expected time.”

Helpful Report

Posted 1 year ago

Hi Jack, Thank you for sharing your experience. I apologize for the longer wait time and understand that it can be frustrating. Our timeframes are guidelines, and sometimes unexpected delays can occur. We appreciate your patience, and I hope the unlock for your iPhone X is working smoothly now. If you have more questions or need assistance with anything else, feel free to reach out! Best, Charlotte

Posted 1 year ago

“It did not unluck the phone”

Helpful Report

Posted 1 year ago

Hi Obichukwu David Stanley Emehige, I appreciate your patience with the unlocking process. I see that your order status is "Unlock Complete" and you received your unlock codes (29674688). If you encountered any issues with unlocking your MobiWire Hawk, I'd recommend double-checking the instructions provided in our email to ensure everything is followed correctly. If your device isn't accepting the code, please let us know, and we can assist you further! We're here to help you through this. Thanks for choosing us!

Posted 1 year ago

“Scam. I paid for them to unlock my iPhone. Paid for their service and after a while they marked my iPhone as unlocked. But my phone still says SIM locked. Their customer support was very unresponsive. It tooks days before they finally responded to my ticket. Actually, they only responded when I left a negative review on Trustpilot. And even after a few exchanged messages, they weren't acknowledging the fact that they didn't unlock my phone because, in their system, it already shows "Unlock Complete". Total scam. Anybody can place that on their system and call it a day. I went to my carrier with 2 phones, one of them is the phone that Expressunlocks claim to have unlocked. In 24 hours, my carrier unlocked both phones. And they didn't tell me that ExpressUnlocks or any other company or person or system attempted to unlock one of the phones. Which proves that ExpressUnlocks is a scam. Don't bother paying them to unlock your phones. Just go to your carrier and its free and quick.”

Helpful Report

Posted 1 year ago

“This is a rip off! Do not attempt it as they charge you xtra after the initial fee and if you don’t pay that then it isn’t unlocked Awful and a total con”

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Posted 1 year ago

Hi Maxwell, I'm sorry to hear you're feeling frustrated. I want to clarify that the initial payment you made of £11.99 was for the standard unlock service. As stated during the checkout process, there are multiple steps to the unlocking process, including an eligibility check followed by an unlocking payment. This is standard for unlocking any phone. Since your order status shows "Unlock Complete," it sounds like your iPhone 12 is now unlocked! If you have any specific issues or further questions, please let me know. We're here to help you through any remaining steps! Thank you for your understanding! Best, Charlotte

Posted 1 year ago

“NO NO NO, they are big time scammers. At first they ask 11£ to uplock my phone, then after 1 hour i got an email from them by saying "The initial check on your phone is successful, Please pay 24£ to unlock your phone". After 1 hour received another email by claiming that my phone is unlocked. And get refund of 10£ to rate us 5 stars. Such a big scale of scamming people who are desprate to get their phone unlocked. BE AWARE OF EXPRESSUNLOCKS.COM”

Helpful Report

Posted 1 year ago

Hello Aleem, I understand how frustrating this process can be, and I'm sorry you feel that way. Just to clarify, the initial payment of £11.99 you made was for the Standard Unlock, which is common in the unlocking process. Your order status shows "Unlock Complete," indicating that your iPhone 11 Pro is unlocked successfully. It's also important to note that the additional payment is a necessary step to finalize the unlocking procedure, and all costs are provided clearly during the checkout process. I appreciate your feedback, and I hope you can give us another chance in the future. If you have any further concerns or questions, please feel free to reach out! Best regards.

Posted 1 year ago

“Charged £11.99 to tell me my phone was ok for unlocking , then asked for another £26 to unlock it . I have asked my credit card company to refund me the money . A quick google showed my iPhone is unlocked as standard and ready for an e sim . I didn’t need to spend £11.99 and certainly didn’t need another £26 . It’s a scam . They offered me a refund ( which they refused initially ) if I removed my review . It’s worth £11.99 to warn others .”

Helpful Report

Posted 1 year ago

Hi J Johnston, I understand your frustration regarding the two payments. When unlocking phones, the first payment of £11.99 covers the Eligibility Check, which confirms whether your device can be unlocked. The second payment for £26 is necessary for the actual unlocking service. It's important to note that the costs for these services are clearly outlined on the checkout page before you complete your purchase. Since your order status shows "Unlock Complete," your iPhone 13 Pro is successfully unlocked now. If you have any questions or need assistance with your unlocked phone, feel free to reach out! We're here to help. Best regards, Charlotte

Posted 1 year ago

“Don’t waste your time. They take your money and then ask for more further through the process. The whole process of unlocking my phone took over 3 weeks. I initially gave them a bad review and they messaged me to say if I changed it to a good one they would issue me a refund. Surprise, surprise , this never happened !!! Avoid at all costs !!!”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your feedback. I understand your concerns about costs and timing. I can assure you that all fees, including the eligibility check and unlocking service, were clearly outlined during checkout. Currently, your order status shows "Unlock Complete," which means your iPhone X should now be unlocked successfully. If you have any further issues or need assistance with the unlocking process, please let us know. We’re here to help make sure you have a positive experience going forward! Best regards, Charlotte

Posted 1 year ago

“Their codes don't work and neither do the alternative solution methods”

Helpful Report

Posted 1 year ago

Hi Juan, I'm sorry to hear that you're having trouble with the unlocking codes for your Galaxy A35. I see that your order status shows "Unlock Complete," and you received the unlock codes (39757209, 62484802) successfully. If the codes aren’t working, I recommend double-checking to ensure that you're entering them correctly. It's also important to confirm that the phone is unlocked by placing a different carrier's SIM card into the device. If the phone prompts for the unlock code after inserting the new SIM, that’s the time to enter the codes provided. If you’re still facing issues, please reach out, and I’d be happy to assist you further in troubleshooting this situation. Thank you for your understanding! Best regards, Charlotte

Posted 1 year ago

“I asked for an unlock code however the pass code on the phone would not let me turn the phone off to do the instructions without the pass code so it did not really work so for me was a waste of money for me.”

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Posted 1 year ago

Hi Michelle, I’m really sorry to hear about your experience with unlocking your Galaxy A54. I understand how frustrating it can be if you're unable to follow the instructions because of the passcode restriction. Your order status shows that the unlock is complete, and the codes we provided are "NCK 63046219 MCK 80178210." Please make sure you enter the unlock code when a SIM card from a different network is inserted. If your phone isn't prompting you for a code, it might be due to a carrier lock or an incompatible SIM. I’d love to help you through this process, so please let me know if you have any questions or need further assistance! Best, Charlotte

Posted 1 year ago

“Your support is awful. does not provide any contact or email. very poor performance”

Helpful Report

Posted 1 year ago

Hi Wajiha, I'm really sorry to hear that you're feeling this way. I understand how frustrating it can be when things don't go as expected. We're here to help, and I can assure you that all costs and steps are clearly outlined during the checkout process to help avoid any confusion. If you have any specific questions or need assistance with the unlocking process, please feel free to reach out directly through our website, and we'll be more than happy to assist you promptly. Thank you for your patience, and I hope we can turn this experience around for you! Best, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews