Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.65

“It didn't work I would like my money back”

Posted 9 months ago

Hi Brian, I’m sorry to hear that you're having trouble with the unlocking process. I see that your order status is "Unlock Complete," and you have received your unlocking code (79040626). Please make sure to follow the instructions provided in the email carefully to unlock your Samsung Galaxy A50. As per our policy, refunds are only issued for specific situations such as incorrect unlocking codes or if we can’t unlock the phone at all. If you’re still facing issues, I’d be happy to help guide you through the process! Please let me know how else I can assist you.

Posted 9 months ago

“So expensive and took forever. Incredibly disappointing.”

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Posted 9 months ago

Hi L J Abberley, I’m sorry to hear about your disappointment. We strive to provide clear information on our checkout page, including all costs involved in the unlocking process. The eligibility check and unlocking payments help ensure we can process orders effectively, and your status indicates that your unlock is now complete! If you have any questions or need assistance with the unlocking process using the codes provided (PIN 35486378 and PUK 60233343), please let me know—I’m here to help! Thank you for your understanding. Best, Charlotte

Posted 9 months ago

“Was told to change my review then I'd get my money back changed it and not got a thing”

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Posted 9 months ago

Hi Diane, I completely understand your frustration, and I'm here to help! It looks like you've successfully completed the unlock process for your Samsung Galaxy A40, as your order status is marked "Unlock Complete." Your unlock codes are as follows: - Network: 57574207 - Defreeze: 37581841 - Service Provider: 00000000 If you're having trouble using these codes, please let me know, and I can help guide you through the unlocking steps. All costs, including the £11.99 for the Eligibility Check and £33 for the Standard Unlock, are outlined on our checkout page to ensure transparency. We appreciate your understanding, and please reach out if there's anything else I can assist you with! Best, Charlotte

Posted 9 months ago

“Fake website”

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Posted 9 months ago

Hi Adnan, Thank you for reaching out! I'm glad to hear your order status is "Unlock Complete." You've successfully completed the eligibility check and made the necessary payments for your Galaxy A13 unlock. To finalize the process, you’ll just need to enter the codes provided: - NETWORK=16977016 - PROVIDER=39642170 - SUBNET=00000000 - DEFROST=06035841 - EXTRA=00000000 - EXTRA2=00000000. If you encounter any issues while unlocking, feel free to ask for further assistance. I’m here to help! Best, Charlotte

Posted 9 months ago

“This is a service purely to cheat you out of your money. First it charges you to check your phone can be unlocked, then it charges you to purchase the unlock code, which won’t work of course, but don’t worry, you can part with more money for a master code which I’m assuming won’t work for either. So, if you wish to throw £35+ out the window and still have a locked phone, this is the service for you.”

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Posted 9 months ago

Hello Krisztina, I’m really sorry to hear that you're having a tough time with the unlocking process. I understand how frustrating it can be to make multiple payments. Just to clarify, the payments you've made cover the Eligibility Check (£11.99) and two Standard Unlock fees (£26 each). This structure is in place to ensure your phone meets the network criteria before proceeding with unlocking. Since your order status shows "Unlock Complete," it seems that we've been able to provide you with the unlock codes for your Samsung Note 8. If your phone isn’t asking for an unlocking code, it may require a Remote USB Unlock, which would be an additional step. If you have any further questions or need assistance, please feel free to reach out. We’re here to help get your phone unlocked successfully! Best, Charlotte

Posted 9 months ago

“They took 12 pounds and then advised me that covered only 50% of the job. Very underhand indeed and then had the temerity to hide behind their terms and conditions when I complained. Furthermore, several days after submitting above have not received the 10 pounds for completing the review.”

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Posted 9 months ago

“This website is a scam. Stay away. Most handsets can be unlocked on the webistes of simcard providers. DO NOT USE THIS WEBSITE”

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Posted 10 months ago

Hi Jacek, I'm really sorry to hear about your concerns. I understand that you might feel skeptical about the unlocking process, but I can assure you that our service is legitimate and thoroughly outlined on our website. It looks like your order status is "Unlock Complete," which means we've successfully processed your request! If you have any questions or need assistance with the final steps, I’m here to help. Thank you for choosing Express Unlocks, and I hope you'll have a great experience using your unlocked iPhone SE! Best, Charlotte

Posted 10 months ago

“Reviewed them and never got the refund!”

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Posted 10 months ago

“Thiefs, hırsızlar”

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Posted 10 months ago

Merhaba Yaver, Yorumun için teşekkür ederiz! iPhone XS Max cihazınızın kilidini açmak için gereken ödemelerle ilgili hayal kırıklığınızı anlıyorum. Ancak Uygunluk Kontrolü ve Kilit Açma Ödemesi de dahil olmak üzere tüm maliyetler, satın alma işlemini gerçekleştirmeden önce ödeme sırasında açıkça belirtilir. Sipariş durumunuzun "Kilit Açma Tamamlandı" olduğunu size bildirmekten memnuniyet duyuyorum; bu, telefonunuzun kilidinin başarıyla açıldığı anlamına gelir. Kilitlenmemiş telefonunuzu kullanmayla ilgili herhangi bir sorunuz varsa lütfen bana bildirin; yardım etmek için buradayım! Saygılarımızla, Charlotte

Posted 10 months ago

“Do Not use this company they are a waste of time, it doesn't work, they take your money and then never reply to your emails after. BE WARNED!!!!!”

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Posted 10 months ago

Hi Diane, Thanks so much for your kind words! I'm thrilled to hear that you found the unlocking process quick and easy. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Galaxy J5! Best regards!

Posted 10 months ago

“Whilst unlocking was pretty easy and fast to do, don’t be fooled into thinking that it will only cost £11.99, as shown on clicking the unlock link. This £11.99 is to pay for step 1 only, the pre-unlock checks. Once complete, they then advise that the £11.99 is non-refundable and you are required to pay a further £26 to complete the unlock. Pretty sharp practice at best and far from transparent. This is apparently shown in the small print that I def saw no sight of throughout the process. I hate feeling ‘had’ which I most definitely now feel.”

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Posted 10 months ago

Hi Nicholas, Thank you for your feedback. I understand how the breakdown of costs can feel frustrating, so I appreciate your honesty. Just to clarify, the initial £11.99 covers the Eligibility Check to ensure your phone can be unlocked, and the subsequent payment of £26 is for the actual unlock process. This breakdown is indeed outlined on the checkout page to maintain transparency, and we strive to keep our customers informed. Since your unlock status is "Unlock Complete," I'm glad to hear that everything has gone through successfully! If you have any questions about your unlocked iPhone 13 Pro or need any further assistance, please feel free to reach out. We're here to help! Best, Charlotte

Posted 10 months ago

“Unlock your phone for £11.99 scam”

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Posted 10 months ago

Hi E J Carmody, Thank you for your feedback! I understand your frustrations regarding the payments and the unlocking process for your Samsung Galaxy A40. To clarify, the first payment of £11.99 was for the Eligibility Check, which ensures your device can be unlocked, and the £26 you paid was for the Standard Unlock. These costs are outlined prior to your purchase on our checkout page, as we require an Eligibility Check followed by the Unlocking Payment to complete the process. Your current order status indicates "Reported as Not Unlocked, waiting customer feedback." This means we need your input to proceed. If you could provide that, we’d be able to move forward and assist you further. Please let me know how you'd like to continue, and we’re here to help! Best, Charlotte

Posted 10 months ago

“Don’t pay these guys any money. There are cheaper and far better options. They are buying their good ratings. Disgusting… I still stand by it.”

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Posted 10 months ago

Hi Ioan Zorea, I’m sorry to hear that you're feeling this way. I assure you that our service prices and policies are clearly outlined at checkout, as you've seen when making your £11.99 payment for the Eligibility Check and £26 for the Standard Unlock. I'm glad to inform you that your order status is "Unlock Complete," meaning your Apple iPad should now be unlocked. If there are any issues, please feel free to reach out, and I’ll be happy to assist you further. Thank you for choosing us! Best, Charlotte

Posted 10 months ago

“My phone was already unlocked I paid the £10 then was asked for a further £26 to continue the unlocking of the already unlocked phone absolute scam and im sure i wont get my £10 back that was promised in the email with the link to this”

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Posted 10 months ago

Hi Brad, I'm sorry to hear you're feeling frustrated. It looks like you've paid £11.99 for the Standard Unlock, which is part of the process to unlock your iPhone 13 Pro. All the costs associated with unlocking, including any additional payments that may be needed, are clearly outlined on the checkout page prior to purchase. Since your order status is "Unlock Complete," you should be all set now! If you have any concerns regarding the unlocking process or if the phone is indeed still locked, please let us know, and we're here to help ensure everything is working smoothly for you. Thank you for your understanding! Best, Charlotte

Posted 10 months ago

“Impossible to contact, phone is exactly the same. I’m lost $120. Disgusting company!!”

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Posted 10 months ago

Hi R Sinclair, I’m sorry to hear you’ve been feeling this way. It sounds frustrating, especially after your investment in our services. Just to clarify, you've successfully completed your order for unlocking your iPhone 14 Pro, and your payments of $28.99 for the Eligibility Check and $36 for the Standard Unlock have been processed accordingly. If you’re experiencing any issues with your phone, it might be due to criteria that need to be met for the unlocking process. Please ensure your device meets all the unlocking requirements listed on our checkout page. If you need assistance or further clarification on the unlocking process, feel free to reach out again. We’re here to help! Best, Charlotte

Posted 10 months ago

“Would not recommend. It took 6 weeks to complete.”

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Posted 10 months ago

Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about the delay you experienced. I understand this can be frustrating, and we do strive to meet our delivery time guidelines. Sometimes, these timings can vary due to factors beyond our control, as our delivery times are guidelines based on previous unlocks and are not guaranteed (as stated in our Terms & Conditions). That said, I'm pleased to inform you that your unlock is now complete. Your iPhone 6 from O2 UK is unlocked and ready to be used with any compatible network. We appreciate your patience throughout the process and hope that you enjoy the benefits of your unlocked phone. If you have any questions or need further assistance, please don’t hesitate to reach out. Best regards, Charlotte

Posted 10 months ago

“Scam. Avoid!!!!!! They have just emailed me to say if I remove this negative comment they will give me £10!! Lol. This is how you know they are definitely a scam company. Please don't use them. You will never see your money again. COMPLETE SCAM!”

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Posted 10 months ago

Hi Abdul Hamid, Thank you for reaching out. I'm sorry to hear you're experiencing issues. I see you've made the payments for both Eligibility Check (£11.99) and Standard Unlock (£26) services, so you have fulfilled the necessary steps. The status "Reported as Not Unlocked, waiting customer feedback" indicates that we need some input from you to move forward. Could you provide more details on any specific issues or error messages you might be encountering during the unlocking process? This will help us assist you more effectively. All costs, including Eligibility Check and Unlocking Payment, are outlined on the checkout page before purchase, ensuring transparency. Any further steps needed to complete the unlock should be communicated in your account or via email. Looking forward to your response so we can help you resolve this and improve your experience. Best regards.

Posted 10 months ago

“I m not happy”

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Posted 10 months ago

Hi Talha Desai, I'm sorry to hear you're not satisfied with your experience. I see that your iPhone 12 Pro unlock status is "Unlock Complete." I want to assure you that we strive to provide transparency with all costs, which were clearly outlined at the checkout page. To summarize your payments: - You paid $28.99 for the Eligibility Check. - You then paid $36 for the Standard Unlock. Now that your order status is complete, your phone should be unlocked and usable with any compatible network. If you encounter any issues, please refer to the unlocking instructions sent via email, which usually involve connecting the phone to WiFi and restarting it. I hope this clears up any concerns. If you have any further questions or issues, feel free to share them. We're here to help in any way we can to ensure you have a positive experience. Best regards, Charlotte

Posted 10 months ago

“I’have paid 12£ and after 26£ and phone is still unlocked. Don’t use this service again”

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Posted 10 months ago

Hi Liviu Porumb, Thank you for reaching out. I see that you've made the payments for the Eligibility Check (£11.99) and the Standard Unlock (£26). According to our records, your unlock process for the iPhone 12 Pro Max is marked as "Unlock Complete." Here are steps to ensure your phone is properly unlocked: 1. **Connect to WiFi:** Ensure your phone is connected to a stable WiFi network. 2. **Restart Your Phone:** Turn your phone off and then back on. 3. **Insert a New SIM Card:** Use a SIM card from a different carrier to check if the phone is unlocked. If you follow these steps and the issue persists, please reach out to our support team for further assistance. We're here to make sure you have a positive experience and get your device fully operational. Thank you for your patience and understanding. Best regards, Charlotte

Posted 10 months ago

“SCAM! WASTE OF MONEY AND TIME! They said that they have successfully unlocked my device but that’s not the case when I tried to use another sim. They promised a refund because I have submitted all the proofs that they want but after 3 weeks of waiting and going back and forth, they cannot provide a clear update and have blocked a live chat support for me. Didn’t get any update at all via their email address.”

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Posted 11 months ago

Hi Cherish, I'm really sorry to hear about your experience. From the information I have, it looks like your order status is marked as "Unlock Complete." Since you've mentioned that the phone still isn't working with another SIM card, it's possible that the issue might be due to an "Incompatible Sim" message. To proceed with the refund for this specific issue, here is a relevant detail from our refund policy: "Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required." You mentioned that you've already submitted all necessary proofs. To resolve this quickly, I will request immediate attention to your case. Could you please ensure that all proofs, particularly a video showing the 'Incompatible Sim' message, have been submitted? If yes, I'll escalate this matter for you. Thank you for your patience, Cherish. Let me get this sorted out for you.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews