Login
Start Free Trial Are you a business? Click Here

expressunlocks.com Reviews

4.6 Rating 2,396 Reviews
92 %
of reviewers recommend expressunlocks.com
Company Reviews Metrics
4.6
Based on 2,396 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read expressunlocks.com Reviews
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Maha Talaat
Verified Buyer
“I was charged twice 29,99 then 36 US dollars ,I made a mistake and I ordered an unlock for an already unlocked phone and even though it stated that in the eligibility report but what mixed me up is that there was a button stating unlock, why is there a button to unlock a already unlocked phone ,”
Helpful Report
Posted 1 year ago
Hello Maha, Thank you for reaching out and sharing your concerns. I understand the confusion regarding the charges and the unlock button for an already unlocked phone. From what you've mentioned, it seems you initially paid $28.99 for an Eligibility Check, which revealed that your iPhone 11 was already unlocked. The subsequent $36 payment you made was for the Standard Unlock service. As per our terms (7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple), if the eligibility check shows that the device is already unlocked, it's not eligible for a refund. The unlock button exists to proceed with purchases for users who need their phones unlocked - it's a standard feature on the website, but I understand how it might be confusing in your situation. While I acknowledge that this isn't the news you were hoping for, I encourage you to regard the Eligibility Check as a valuable confirmation of your phone's status, ensuring that it's ready for use on any network without the need for further unlock procedures. If you have any further questions or require assistance with another device in the future, please don't hesitate to let us know. We're here to help! Best regards, Charlotte
Posted 1 year ago
K Mitra
Verified Buyer
“Waste of money not upfront about costs and a complete con. Avoid at all costs.”
Helpful Report
Posted 1 year ago
Hi K Mitra, I'm truly sorry to hear that your experience with us didn't meet your expectations. I understand that dealing with costs can be frustrating, and I want to assure you that transparency with our customers is important to us. On our checkout page, we outline that all phones require an initial Eligibility Check, followed by an Unlocking Payment. I see that you've successfully paid £11.99 for the Standard Unlock of your Galaxy A52s 5G from Open UK, and I'm glad to confirm that the status of your unlock is complete. If there's anything specific about the process or the costs that you'd like further clarification on, please let me know. I'm here to help ensure you have a clear understanding and a positive experience moving forward. Thank you for your feedback, and I look forward to assisting you. Best regards, Charlotte
Posted 1 year ago
Nicole Amunategui
Verified Buyer
“Peor servicio del Mundo, nunca lo desbloquearon , solicite el reembolso del dinero hace más de 10 días y aún nada .”
Helpful Report
Posted 1 year ago
Hola Nicole, lamento mucho los problemas que has experimentado. Sin embargo, según nuestros registros, su iPhone 11 de Entel Chile ahora debería estar completamente desbloqueado, ya que el estado de su pedido indica "Desbloqueo completo". Si tiene algún problema con su desbloqueo, solucionémoslo juntos. ¿Podrías comprobar si puedes utilizar tu iPhone con una tarjeta SIM diferente? Si todavía hay un problema, definitivamente podemos ayudarlo con los pasos de solución de problemas para garantizar que su dispositivo funcione correctamente con el estado desbloqueado. Estamos comprometidos a garantizar su satisfacción y nos gustaría ayudar a resolver cualquier problema restante sin demora. Para el reembolso que mencionaste solicitar, si pudieras proporcionar algunos detalles adicionales sobre el problema, estaré encantado de investigarlo más a fondo. Nuestro objetivo es garantizar que cada cliente tenga una experiencia positiva con nuestro servicio. Gracias por comunicarse y espero su respuesta para que podamos abordar cualquier inquietud que pueda tener. Un cordial saludo, Carlota.
Posted 1 year ago
K Watson
Verified Buyer
“This is a scam please do not do what I did and lose money I have tried contacting the company dns reporting the company . This company needs to be shut down . They do not unlock your phone .They will not refund your money”
Helpful Report
Posted 1 year ago
Dear K Watson, Thank you for taking the time to share your concerns. I'm really sorry to hear that you've had a less than ideal experience with our services. Based on the details you provided and our records, it shows that your iPhone 13, which was locked to the network Etisalat UAE, has had both the Eligibility Check and Standard Unlock services paid for and completed. Your current order status is "Unlock Complete". I understand the frustration of feeling something hasn't worked as expected, but rest assured, our team is dedicated to resolving any issues that arise. If your iPhone 13 is not unlocked, there might be a few troubleshooting steps we can try together to ensure everything is set up properly. Sometimes a fresh connection to WiFi and restarting your device can help finalize the unlock process. If there's still a problem after these steps, please reply directly to the unlock complete email notification with the details, and our support team will be more than happy to assist you further. Our aim is to ensure you have a positive experience, and we'll work with you to address any specific issues with your device's unlocking process. Looking forward to assisting you and turning this experience around. Best regards, Charlotte
Posted 1 year ago
Anonymous
Verified Buyer
“They took my money and ‘unlocked’ a phone which was already unlocked the SIM card had been deactivated not the phone being locked… surely they should tell you and not take the second payment!”
Helpful Report
Posted 1 year ago
Hi Nichola Foxall, Thank you for reaching out and sharing your concerns. I understand it must be frustrating to feel that the service wasn’t necessary. Our Eligibility Check process is designed to determine if a phone can be unlocked, and sometimes the status of a SIM card might contribute to the confusion of whether a phone is locked to a network. Since the order status is "Unlock Complete," it seems that the unlocking process was performed based on the information provided at the time. As per our terms, no refund is offered for already unlocked phones as detailed in our Refund Policy - pts Not Eligible for Refund: "Already Unlocked phones: No refund if you order an unlock for an already unlocked phone." We truly value your business, and we strive to provide clarity and satisfaction with our services. If you have any further questions or if there's anything specific you'd like assistance with regarding your device, please don't hesitate to let me know, and I'll be more than happy to help. Best regards, Charlotte
Posted 1 year ago
Anonymous
Verified Buyer
“Don't get scammed like me, also now told me to change my review to 5 stars and they'll give me a refund. That shouldn't be a condition for a refund, how about not providing the service and robbing people? Picture attached is after the "unlocking" 100% a scam. It's been more than 2 weeks and I still can't get a refund. If you are reading this, go elsewhere, I'd give these scammers less than 1 star if I could.”
Helpful Report
Posted 1 year ago
Hello Jonathan, Thank you for taking the time to reach out. I'm sorry to hear that you're not completely satisfied with your experience. I see that your order status is "Unlock Complete" for your iPhone XR from Xfinity USA, and I'm here to assist you with any concerns you might have. If there's any aspect of the service that you felt was not up to your expectations, could you please let me know more details? We value your feedback and are committed to ensuring that you have a positive experience with us. Looking forward to hearing from you. Best wishes, Charlotte
Posted 1 year ago
expressunlocks.com is rated 4.6 based on 2,396 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request