Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“Charged £11.99 to tell me my phone was ok for unlocking , then asked for another £26 to unlock it . I have asked my credit card company to refund me the money . A quick google showed my iPhone is unlocked as standard and ready for an e sim . I didn’t need to spend £11.99 and certainly didn’t need another £26 . It’s a scam . They offered me a refund ( which they refused initially ) if I removed my review . It’s worth £11.99 to warn others .”

Helpful Report

Posted 1 year ago

Hi J Johnston, I understand your frustration regarding the two payments. When unlocking phones, the first payment of £11.99 covers the Eligibility Check, which confirms whether your device can be unlocked. The second payment for £26 is necessary for the actual unlocking service. It's important to note that the costs for these services are clearly outlined on the checkout page before you complete your purchase. Since your order status shows "Unlock Complete," your iPhone 13 Pro is successfully unlocked now. If you have any questions or need assistance with your unlocked phone, feel free to reach out! We're here to help. Best regards, Charlotte

Posted 1 year ago

“Don’t waste your time. They take your money and then ask for more further through the process. The whole process of unlocking my phone took over 3 weeks. I initially gave them a bad review and they messaged me to say if I changed it to a good one they would issue me a refund. Surprise, surprise , this never happened !!! Avoid at all costs !!!”

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Posted 1 year ago

Hello David, Thank you for your feedback. I understand your concerns about costs and timing. I can assure you that all fees, including the eligibility check and unlocking service, were clearly outlined during checkout. Currently, your order status shows "Unlock Complete," which means your iPhone X should now be unlocked successfully. If you have any further issues or need assistance with the unlocking process, please let us know. We’re here to help make sure you have a positive experience going forward! Best regards, Charlotte

Posted 1 year ago

“Their codes don't work and neither do the alternative solution methods”

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Posted 1 year ago

Hi Juan, I'm sorry to hear that you're having trouble with the unlocking codes for your Galaxy A35. I see that your order status shows "Unlock Complete," and you received the unlock codes (39757209, 62484802) successfully. If the codes aren’t working, I recommend double-checking to ensure that you're entering them correctly. It's also important to confirm that the phone is unlocked by placing a different carrier's SIM card into the device. If the phone prompts for the unlock code after inserting the new SIM, that’s the time to enter the codes provided. If you’re still facing issues, please reach out, and I’d be happy to assist you further in troubleshooting this situation. Thank you for your understanding! Best regards, Charlotte

Posted 1 year ago

“I asked for an unlock code however the pass code on the phone would not let me turn the phone off to do the instructions without the pass code so it did not really work so for me was a waste of money for me.”

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Posted 1 year ago

Hi Michelle, I’m really sorry to hear about your experience with unlocking your Galaxy A54. I understand how frustrating it can be if you're unable to follow the instructions because of the passcode restriction. Your order status shows that the unlock is complete, and the codes we provided are "NCK 63046219 MCK 80178210." Please make sure you enter the unlock code when a SIM card from a different network is inserted. If your phone isn't prompting you for a code, it might be due to a carrier lock or an incompatible SIM. I’d love to help you through this process, so please let me know if you have any questions or need further assistance! Best, Charlotte

Posted 1 year ago

“Your support is awful. does not provide any contact or email. very poor performance”

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Posted 1 year ago

Hi Wajiha, I'm really sorry to hear that you're feeling this way. I understand how frustrating it can be when things don't go as expected. We're here to help, and I can assure you that all costs and steps are clearly outlined during the checkout process to help avoid any confusion. If you have any specific questions or need assistance with the unlocking process, please feel free to reach out directly through our website, and we'll be more than happy to assist you promptly. Thank you for your patience, and I hope we can turn this experience around for you! Best, Charlotte

Posted 1 year ago

“don;t pay the costs, it doesn;t work and noone gets back to you”

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Posted 1 year ago

Hi Tracey Dawson, Thank you for reaching out. I’m sorry to hear about your frustrations! I see that you’ve made payments for both the eligibility check (£11.99) and the standard unlock (£26). Since your order status is “Unlock Complete,” this means the unlocking process for your iPhone 11 from EE UK has been successfully finalized. I understand that you might have concerns, but please know all costs are clearly outlined during checkout to help manage expectations. If you’re running into any issues or if anything seems unclear about the unlock process, please let me know, and I’ll do my best to assist you further! Looking forward to helping you! Best, Charlotte

Posted 1 year ago

Hi Tracey Dawson, I have reviewed your support chat and can see that we did get back to you every time within 15 minutes. Here is a GSX report showing your device as unlocked. Furthermore, you sent a photo that your phone showed "No Sim Restrictions" which means it can accept any sim card. At this point you should contact the provider of your sim card. Model : IPHONE 11 WHITE 64GB-GBR IMEI : 352986117391916 IMEI2 : 352986117473797 Serial : DX4D337ZN736 Activation Status: Activated Warranty Status : Out Of Warranty Estimated Purchase Date : 2020-11-23 Telephone Technical Support : Expired Repairs And Service Coverage : Expired AppleCare Eligible : No Valid Purchase Date : Yes Apple Care : No Replaced by Apple : No Registered Device : Yes Refurbished Device : No Replacement Device : No Demo Unit : No Loaner Device : No Purchase Country : United Kingdom Find My iPhone: ON iCloud Status : CLEAN GSMA Status : CLEAN US Blacklisted Status : Clean US Blacklisted Reason : N/A Next Tether Policy (Carrier): Unlocked Country : N/A SIM-Lock : Unlocked

Posted 1 year ago

“Misleading service, hidden small print positioned so you wouldn’t necessarily notice it! Utter rip off”

Helpful Report

Posted 1 year ago

Hi David, I'm really sorry to hear that you're feeling this way about your experience. I understand it can be frustrating when there are multiple steps in the unlocking process. Just to clarify, the costs you've seen were fully outlined during checkout—£11.99 for the Eligibility Check and £26 for the Standard Unlock. Your order status is showing as "Unlock Complete," which means the process has been successfully finalized. If there's anything further you need assistance with or if you have more questions, please feel free to share! We're here to help. Thank you for choosing Express Unlocks! Best, Charlotte

Posted 1 year ago

“I've used their services due to the amount of good reviews from here. First of all after you'll pay the first payment you'll need to pay once more. I did all that and my phone it's still locked. They will email you asking to write a review and they will refund you 10£ . I've done that as well and they haven't refunded anything. Tried to contact them through email not once and I had no response.”

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Posted 1 year ago

Hi D Osorhean, Thank you so much for your wonderful feedback! I'm thrilled to hear that you had a fantastic experience unlocking your Samsung Galaxy S10. It's great to know our service made things easier for you, especially after your previous struggles with EE. We appreciate your recommendation and look forward to assisting you with any future unlocking needs. If you have any questions or need help with anything else, just let us know! Best, Charlotte

Posted 1 year ago

“i am not happy this has cost me £30 and the code i was then given is not the correct code? what a waste of my time..”

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Posted 1 year ago

Hi Tamia, Thank you for sharing your feedback. I’m really sorry to hear you’re having trouble with the unlocking code for your Blackberry 9320. Since your order status is marked as "Unlock Complete," it sounds like you have received the correct code "0375861234014878." If the code isn't working as expected, please ensure it is being entered correctly. Sometimes, it helps to double-check the steps in the unlocking instructions we provided via email. If you continue to experience issues, please respond to that email for assistance, and we’ll do our best to help you resolve this! We appreciate your patience and hope to turn your experience around. Best regards!

Posted 1 year ago

“Obtained a code did not work and now I have used all attempts to unlock. Sent a message but no reply. Very poor service and response.”

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Posted 1 year ago

“It didn't work I would like my money back”

Helpful Report

Posted 1 year ago

Hi Brian, I’m sorry to hear that you're having trouble with the unlocking process. I see that your order status is "Unlock Complete," and you have received your unlocking code (79040626). Please make sure to follow the instructions provided in the email carefully to unlock your Samsung Galaxy A50. As per our policy, refunds are only issued for specific situations such as incorrect unlocking codes or if we can’t unlock the phone at all. If you’re still facing issues, I’d be happy to help guide you through the process! Please let me know how else I can assist you.

Posted 1 year ago

“So expensive and took forever. Incredibly disappointing.”

Helpful Report

Posted 1 year ago

Hi L J Abberley, I’m sorry to hear about your disappointment. We strive to provide clear information on our checkout page, including all costs involved in the unlocking process. The eligibility check and unlocking payments help ensure we can process orders effectively, and your status indicates that your unlock is now complete! If you have any questions or need assistance with the unlocking process using the codes provided (PIN 35486378 and PUK 60233343), please let me know—I’m here to help! Thank you for your understanding. Best, Charlotte

Posted 1 year ago

“Was told to change my review then I'd get my money back changed it and not got a thing”

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Posted 1 year ago

Hi Diane, I completely understand your frustration, and I'm here to help! It looks like you've successfully completed the unlock process for your Samsung Galaxy A40, as your order status is marked "Unlock Complete." Your unlock codes are as follows: - Network: 57574207 - Defreeze: 37581841 - Service Provider: 00000000 If you're having trouble using these codes, please let me know, and I can help guide you through the unlocking steps. All costs, including the £11.99 for the Eligibility Check and £33 for the Standard Unlock, are outlined on our checkout page to ensure transparency. We appreciate your understanding, and please reach out if there's anything else I can assist you with! Best, Charlotte

Posted 1 year ago

“Fake website”

Helpful Report

Posted 1 year ago

Hi Adnan, Thank you for reaching out! I'm glad to hear your order status is "Unlock Complete." You've successfully completed the eligibility check and made the necessary payments for your Galaxy A13 unlock. To finalize the process, you’ll just need to enter the codes provided: - NETWORK=16977016 - PROVIDER=39642170 - SUBNET=00000000 - DEFROST=06035841 - EXTRA=00000000 - EXTRA2=00000000. If you encounter any issues while unlocking, feel free to ask for further assistance. I’m here to help! Best, Charlotte

Posted 1 year ago

“This is a service purely to cheat you out of your money. First it charges you to check your phone can be unlocked, then it charges you to purchase the unlock code, which won’t work of course, but don’t worry, you can part with more money for a master code which I’m assuming won’t work for either. So, if you wish to throw £35+ out the window and still have a locked phone, this is the service for you.”

Helpful Report

Posted 1 year ago

Hello Krisztina, I’m really sorry to hear that you're having a tough time with the unlocking process. I understand how frustrating it can be to make multiple payments. Just to clarify, the payments you've made cover the Eligibility Check (£11.99) and two Standard Unlock fees (£26 each). This structure is in place to ensure your phone meets the network criteria before proceeding with unlocking. Since your order status shows "Unlock Complete," it seems that we've been able to provide you with the unlock codes for your Samsung Note 8. If your phone isn’t asking for an unlocking code, it may require a Remote USB Unlock, which would be an additional step. If you have any further questions or need assistance, please feel free to reach out. We’re here to help get your phone unlocked successfully! Best, Charlotte

Posted 1 year ago

“They took 12 pounds and then advised me that covered only 50% of the job. Very underhand indeed and then had the temerity to hide behind their terms and conditions when I complained. Furthermore, several days after submitting above have not received the 10 pounds for completing the review.”

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Posted 1 year ago

“This website is a scam. Stay away. Most handsets can be unlocked on the webistes of simcard providers. DO NOT USE THIS WEBSITE”

Helpful Report

Posted 1 year ago

Hi Jacek, I'm really sorry to hear about your concerns. I understand that you might feel skeptical about the unlocking process, but I can assure you that our service is legitimate and thoroughly outlined on our website. It looks like your order status is "Unlock Complete," which means we've successfully processed your request! If you have any questions or need assistance with the final steps, I’m here to help. Thank you for choosing Express Unlocks, and I hope you'll have a great experience using your unlocked iPhone SE! Best, Charlotte

Posted 1 year ago

“Reviewed them and never got the refund!”

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Posted 1 year ago

“Thiefs, hırsızlar”

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Posted 1 year ago

Merhaba Yaver, Yorumun için teşekkür ederiz! iPhone XS Max cihazınızın kilidini açmak için gereken ödemelerle ilgili hayal kırıklığınızı anlıyorum. Ancak Uygunluk Kontrolü ve Kilit Açma Ödemesi de dahil olmak üzere tüm maliyetler, satın alma işlemini gerçekleştirmeden önce ödeme sırasında açıkça belirtilir. Sipariş durumunuzun "Kilit Açma Tamamlandı" olduğunu size bildirmekten memnuniyet duyuyorum; bu, telefonunuzun kilidinin başarıyla açıldığı anlamına gelir. Kilitlenmemiş telefonunuzu kullanmayla ilgili herhangi bir sorunuz varsa lütfen bana bildirin; yardım etmek için buradayım! Saygılarımızla, Charlotte

Posted 1 year ago

“Do Not use this company they are a waste of time, it doesn't work, they take your money and then never reply to your emails after. BE WARNED!!!!!”

Helpful Report

Posted 1 year ago

Hi Diane, Thanks so much for your kind words! I'm thrilled to hear that you found the unlocking process quick and easy. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Galaxy J5! Best regards!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews