Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.65

“Don't waste your money!!!!!! I paid to have my iPhone unlocked and it turned out not to be unlocked. I WANT MY REFUND BACK!!!!!!”

Helpful Report

Posted 11 months ago

Hi Sylvia, I'm sorry to hear that your iPhone is still locked. I see that your order status is "Unlock Complete." To help resolve this, please try the following steps: 1. Ensure your iPhone is connected to WiFi. 2. Turn your phone off and then back on. 3. Insert a SIM card from a different carrier to verify the unlock. If your phone remains locked after trying these steps, please provide us with more details about any error messages you're seeing, especially if it mentions "Incompatible Sim." According to our refund policy: _"Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required."_ This will help us understand the issue better and assist you promptly. Thank you for your patience, Sylvia. Best regards, Charlotte

Posted 11 months ago

“It never worked , I would like a refund”

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Posted 11 months ago

Hello Matthew, I'm sorry to hear that you're having trouble with unlocking your Oppo A16s. I see that your order status is currently "Reported as Not Unlocked, waiting customer feedback," and the unlock code provided is "Ss9sKr24gXHrTwTT." Please ensure that you are following the unlock instructions correctly. Often, there might be specific steps that need careful attention. If you have followed all instructions and the code still doesn't work, you would need to get back to us so we can work further to troubleshoot the issue. Regarding your request for a refund, according to our refund policy, refunds are eligible only if we cannot get the unlock code to work after thorough troubleshooting with our support team: - **Incorrect Unlocking Code**: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded. Given your situation, I recommend continuing the process by contacting our support team directly to help resolve the unlocking issue. Thank you for your patience! Best regards, Charlotte

Posted 11 months ago

“Claimed it'd cost £11.99 to unlock the phone then they requested more money-£20.00-to 'actually' unlock it. No refund offered when I requested it. DO NOT USE THIS COMPANY TO UNLOCK YOUR PHONE. Go to the service provider.”

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Posted 11 months ago

I'm sorry to hear about your frustration, Sarah. It seems there might be some confusion regarding the process. You paid £11.99 for the Standard Unlock, and no additional payments of £20.00 were processed for your order, as it is showing as "Unlock Complete." All costs, including any additional fees, are outlined on the checkout page prior to purchase to ensure transparency. According to our terms and conditions, once the payment is made, cancellations and refunds for the eligibility check are not possible as the service is performed immediately. If your iPhone 11 from EE UK is successfully unlocked, you should be able to use it with any compatible network. If you encounter any specific issues while using the unlocked phone, feel free to reach out, and we'll do our best to assist you further. Thank you for your understanding and patience.

Posted 11 months ago

“Didn’t work”

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Posted 11 months ago

Hi Abby, Thank you for reaching out. I'm sorry to hear you're having issues, but I’m glad to inform you that your order status is "Unlock Complete." This means your iPhone 8 Plus should be unlocked and you can now use it with any compatible network. If you encountered any specific issues during the unlock process, please let me know more details so I can assist you better. All the payments you've made - £4.99 for the Network Check, £23.99 for the Eligibility Check, and £33 for the Standard Unlock - were necessary steps clearly outlined during the purchase process. It's great to see that you've successfully gone through the steps! Please try restarting your phone and connecting to WiFi, then test with a different SIM card. If you still face issues, don't hesitate to contact support with the detailed problem. Best, Charlotte

Posted 11 months ago

“My phone did get unlocked after a couple of days with no problem I can't give a positive review because I feel the charges are expensive and, despite the company's caveats that the additional charge after "eligibility" are not clear. I have since found that I could have got same result on eBay for £12. I had to pay £38. I expect this review won't be put on the website”

Helpful Report

Posted 11 months ago

Hello C Price, Thank you for sharing your feedback with us. I'm glad to hear that your iPhone 7 Plus is now successfully unlocked! I understand your concern about the costs involved. At ExpressUnlocks, we aim to ensure that all charges are transparent and clearly outlined on the checkout page before any purchase is made. This includes the initial Eligibility Check followed by the Unlocking Payment. Regarding your note about alternative pricing on eBay, it's important to consider the reliability and legitimacy of the service providers. We strive to offer a secure, legal, and efficient unlocking service, and our prices reflect the quality and support included in our process. Your feedback is valuable to us, and we'll use it to continue improving our services. Thank you for choosing ExpressUnlocks. Best regards, Charlotte

Posted 11 months ago

“Charged £11 for eligibility fee then they wanted another £26 to unlock. I refused to pay anymore and they unlocked my phone. EE informed me they would've unlocked my phone free of charge.”

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Posted 11 months ago

Hi Stephen, Thank you for reaching out and for your feedback. I understand that you're concerned about the fees. We clearly outline on our checkout page that an Eligibility Check is required first, followed by an Unlocking Payment if eligible. It seems you've successfully had your iPhone XR unlocked with us, which is fantastic news. Regarding EE, sometimes network providers do offer unlocking services, but our service is designed to provide a quick and convenient unlocking option. I'm glad we could complete your unlock, and I hope you’re enjoying your unlocked phone now. If you have any other questions or need further assistance, please let me know! Best, Charlotte

Posted 11 months ago

“They did not unlock my phone network as i it was second I bought from someone and that time I didn’t knew the the sim thing is blocked or I don’t know what but someone told me to use expressunlock i tried and I miserably failed i paid 100 pound when i ask for money back they dont reply and they done nothing plz dont look at 5 star review”

Helpful Report

Posted 11 months ago

Hi Mohit, I'm really sorry to hear about your frustration. Based on what you've shared, it sounds like your iPhone might have been blacklisted, blocked, or had existing issues that prevented the unlock from being completed successfully. As stated in our Terms and Conditions and Refund Policy, we are unable to provide refunds if the phone is blocked or blacklisted. Here is an excerpt: "7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple (Handsets are blacklisted if reported lost, stolen or abused)." While I understand this is not the outcome you hoped for, the unlock process incurs costs that are non-refundable in these scenarios. If you have any further questions or if there's anything else you'd like to clarify, please feel free to ask. Best regards, Charlotte

Posted 11 months ago

“The unlock never worked”

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Posted 11 months ago

Hi Mr. Wilson, Thank you for reaching out and letting us know about your experience. I'm sorry to hear that the unlock for your iPhone 8 Plus on giffgaff UK did not work as expected. Given your order status is marked as "Unlock Complete," it might be helpful to ensure that all steps in the unlocking process were properly followed. If the phone is still locked, it's important to verify that the SIM you're using is active and not related to any of the issues mentioned in our terms and refund policies, like being blacklisted or having an Activation Lock. Here's a useful tip from our FAQ: For iPhones, you typically need to insert a SIM card from a different network, connect your iPhone to WiFi, and then restart your device to complete the unlocking process. If you’ve tried all that and the issue persists, please provide a bit more detail, and we'll look into it further to ensure that your phone gets unlocked successfully. Appreciate your patience! Best regards, Charlotte

Posted 11 months ago

“Scammers they took my money and they didn’t unlock my phone”

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Posted 11 months ago

Hi Mohamed, I'm happy to inform you that your order status is "Unlock Complete." This means the unlocking process for your iPhone 15 from the EE UK network has been successful. Could you please double-check if you've received an email with the unlock instructions? For iPhones, you'll typically need to connect to WiFi, turn your phone off, and then on. If you haven't received the email or if there's still an issue, please check your spam/junk folder as sometimes the email can end up there. Please let me know if you need any further assistance, and I'll be glad to help! Best regards, Charlotte

Posted 11 months ago

“I paid 18 pound for a ipad unlocked, then it asked for money when they did the checks, and still did not work, ipad is still locked i opened a ticket to chat they asked for a scteenshot of ipad then never heard anything else back, its a scam stay away”

Helpful Report

Posted 11 months ago

Hi Frankie, I'm sorry to hear about your experience. I’ve taken a look at your order, and it shows that your unlock process is complete. You’ve made two payments—£11.99 for the Eligibility Check and £26 for the Standard Unlock. If your iPad is still showing as locked, it might be a good idea to ensure that you’ve followed all the provided unlock instructions. Generally, for iPhones and iPads, you need to connect your device to WiFi and then power it off and back on as part of the final steps. If that doesn’t resolve the issue, please make sure you've provided the requested screenshot, and we’ll prioritize your case to find a resolution quickly. We aim to resolve all issues and are here to support you through this process. Thank you for your patience and understanding. Best, Charlotte

Posted 11 months ago

“Absolute waste of time and money a month to unlock a phone Don’t waste your time and money goto the network”

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Posted 1 year ago

“Garbage! Didn’t work, why have a refund policy but no refund. My account got credited so I had to spend it anyways, like I paid with store credit tf. So I had no choice to but to spend it back just to do the samething but instead of gettting charged $6.99 again then I was charged $28 dollars for just for a imei lookup then got an email saying it was unlocked just to be charged $56 dollars after that so my remaining $27 credits were no longer on my order and it didn’t show the charge on my debit card for the $28. But after I got the confirmation email I was told I would get $10 added back on my card I didn’t get so I resubmitted my review, so here we are.”

expressunlocks.com 1 star review on 3rd June 2024

Helpful Report

Posted 1 year ago

Hi Donald Jackson, Thank you for your review! I'm glad to hear we could turn your experience around and successfully unlock your phone. It's great to know you found value in our service and appreciated the credit toward your next unlock. If you ever need assistance in the future or have any questions, feel free to reach out. We’re here to help! Best regards, Charlotte

Posted 1 year ago

“After I paid all fees in total (£12 checks and 26 unlock fee) I received confirmation that my iPad unlock was completed, but it wasn’t and they still investigate it because they don’t know what happened, it’s already past 2 weeks since it started but iPad still locked to EE and I didn’t get any refund-waste of money”

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Posted 1 year ago

“it took almost 1 month not happy”

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Posted 1 year ago

Hi Kana Wakabayashi, Thank you for reaching out and sharing your experience. Firstly, I want to apologize for the delay you've experienced. While we strive to complete unlocks as promptly as possible, sometimes processing times can vary due to conditions beyond our control. On a positive note, I see that your iPhone 4 from O2 UK has been successfully unlocked and your order status is "Unlock Complete." Your payments of £11.99 for the Eligibility Check and £33 for the Standard Unlock have allowed us to provide this service. We understand that you invested time in this process, and we truly appreciate your patience. If you have any further questions, concerns, or need assistance with completing the unlock steps, please don't hesitate to reach out. We're here to ensure you have a smooth and satisfying experience. Kind regards, Charlotte

Posted 1 year ago

“I was charged twice 29,99 then 36 US dollars ,I made a mistake and I ordered an unlock for an already unlocked phone and even though it stated that in the eligibility report but what mixed me up is that there was a button stating unlock, why is there a button to unlock a already unlocked phone ,”

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Posted 1 year ago

Hello Maha, Thank you for reaching out and sharing your concerns. I understand the confusion regarding the charges and the unlock button for an already unlocked phone. From what you've mentioned, it seems you initially paid $28.99 for an Eligibility Check, which revealed that your iPhone 11 was already unlocked. The subsequent $36 payment you made was for the Standard Unlock service. As per our terms (7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple), if the eligibility check shows that the device is already unlocked, it's not eligible for a refund. The unlock button exists to proceed with purchases for users who need their phones unlocked - it's a standard feature on the website, but I understand how it might be confusing in your situation. While I acknowledge that this isn't the news you were hoping for, I encourage you to regard the Eligibility Check as a valuable confirmation of your phone's status, ensuring that it's ready for use on any network without the need for further unlock procedures. If you have any further questions or require assistance with another device in the future, please don't hesitate to let us know. We're here to help! Best regards, Charlotte

Posted 1 year ago

“Waste of money not upfront about costs and a complete con. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hi K Mitra, I'm truly sorry to hear that your experience with us didn't meet your expectations. I understand that dealing with costs can be frustrating, and I want to assure you that transparency with our customers is important to us. On our checkout page, we outline that all phones require an initial Eligibility Check, followed by an Unlocking Payment. I see that you've successfully paid £11.99 for the Standard Unlock of your Galaxy A52s 5G from Open UK, and I'm glad to confirm that the status of your unlock is complete. If there's anything specific about the process or the costs that you'd like further clarification on, please let me know. I'm here to help ensure you have a clear understanding and a positive experience moving forward. Thank you for your feedback, and I look forward to assisting you. Best regards, Charlotte

Posted 1 year ago

“Peor servicio del Mundo, nunca lo desbloquearon , solicite el reembolso del dinero hace más de 10 días y aún nada .”

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Posted 1 year ago

Hola Nicole, lamento mucho los problemas que has experimentado. Sin embargo, según nuestros registros, su iPhone 11 de Entel Chile ahora debería estar completamente desbloqueado, ya que el estado de su pedido indica "Desbloqueo completo". Si tiene algún problema con su desbloqueo, solucionémoslo juntos. ¿Podrías comprobar si puedes utilizar tu iPhone con una tarjeta SIM diferente? Si todavía hay un problema, definitivamente podemos ayudarlo con los pasos de solución de problemas para garantizar que su dispositivo funcione correctamente con el estado desbloqueado. Estamos comprometidos a garantizar su satisfacción y nos gustaría ayudar a resolver cualquier problema restante sin demora. Para el reembolso que mencionaste solicitar, si pudieras proporcionar algunos detalles adicionales sobre el problema, estaré encantado de investigarlo más a fondo. Nuestro objetivo es garantizar que cada cliente tenga una experiencia positiva con nuestro servicio. Gracias por comunicarse y espero su respuesta para que podamos abordar cualquier inquietud que pueda tener. Un cordial saludo, Carlota.

Posted 1 year ago

“This is a scam please do not do what I did and lose money I have tried contacting the company dns reporting the company . This company needs to be shut down . They do not unlock your phone .They will not refund your money”

Helpful Report

Posted 1 year ago

Dear K Watson, Thank you for taking the time to share your concerns. I'm really sorry to hear that you've had a less than ideal experience with our services. Based on the details you provided and our records, it shows that your iPhone 13, which was locked to the network Etisalat UAE, has had both the Eligibility Check and Standard Unlock services paid for and completed. Your current order status is "Unlock Complete". I understand the frustration of feeling something hasn't worked as expected, but rest assured, our team is dedicated to resolving any issues that arise. If your iPhone 13 is not unlocked, there might be a few troubleshooting steps we can try together to ensure everything is set up properly. Sometimes a fresh connection to WiFi and restarting your device can help finalize the unlock process. If there's still a problem after these steps, please reply directly to the unlock complete email notification with the details, and our support team will be more than happy to assist you further. Our aim is to ensure you have a positive experience, and we'll work with you to address any specific issues with your device's unlocking process. Looking forward to assisting you and turning this experience around. Best regards, Charlotte

Posted 1 year ago

“They took my money and ‘unlocked’ a phone which was already unlocked the SIM card had been deactivated not the phone being locked… surely they should tell you and not take the second payment!”

Helpful Report

Posted 1 year ago

Hi Nichola Foxall, Thank you for reaching out and sharing your concerns. I understand it must be frustrating to feel that the service wasn’t necessary. Our Eligibility Check process is designed to determine if a phone can be unlocked, and sometimes the status of a SIM card might contribute to the confusion of whether a phone is locked to a network. Since the order status is "Unlock Complete," it seems that the unlocking process was performed based on the information provided at the time. As per our terms, no refund is offered for already unlocked phones as detailed in our Refund Policy - pts Not Eligible for Refund: "Already Unlocked phones: No refund if you order an unlock for an already unlocked phone." We truly value your business, and we strive to provide clarity and satisfaction with our services. If you have any further questions or if there's anything specific you'd like assistance with regarding your device, please don't hesitate to let me know, and I'll be more than happy to help. Best regards, Charlotte

Posted 1 year ago

“Don't get scammed like me, also now told me to change my review to 5 stars and they'll give me a refund. That shouldn't be a condition for a refund, how about not providing the service and robbing people? Picture attached is after the "unlocking" 100% a scam. It's been more than 2 weeks and I still can't get a refund. If you are reading this, go elsewhere, I'd give these scammers less than 1 star if I could.”

Helpful Report

Posted 1 year ago

Hello Jonathan, Thank you for taking the time to reach out. I'm sorry to hear that you're not completely satisfied with your experience. I see that your order status is "Unlock Complete" for your iPhone XR from Xfinity USA, and I'm here to assist you with any concerns you might have. If there's any aspect of the service that you felt was not up to your expectations, could you please let me know more details? We value your feedback and are committed to ensuring that you have a positive experience with us. Looking forward to hearing from you. Best wishes, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews