Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,929 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Excellent service with competitive prices”

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Posted 6 years ago

“Previously used Time Travel and they referred me to you. Was always pleased with them so hopefully the sMe will apply here.”

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Posted 6 years ago

“Have used explorer for many years, competitive prices, had one claim which was dealt with quickly and effectively.”

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Posted 6 years ago

“Excellent prices for older travellers with health problems - would recommend”

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Posted 6 years ago

“Good company, people focused and low rates. Have used them a few times now and been good every time. Highly reccommend”

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Posted 6 years ago

“Easy on-line transaction and good value”

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Posted 6 years ago

“Nice and straightforward.”

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Posted 6 years ago

“Good cover at a reasonable price. Website easy to use with helpful information.”

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Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“I purchased my travel insurance as soon as i booked my holiday which was over 6 months prior to my departure. I declared all previous medical conditions. A month before my departure i was referred to hospital for a scan which was unrelated to the previous medical conditions declared. I phoned the company to tell them only to be told they would not insure me for anything related to this scan. Surely this is the reason you take travel insurance out - to cover you for unforeseen problems. It ruined my holiday to Asia knowing that I was not covered. Why did I bother to take out insurance? My policy was a waste of my money, Do NOT buy from this company!”

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Posted 6 years ago

“Renewed my annual travel policy with Explorer Travel Insurance and all goes well, they take my money a month prior to the policy renewal date (should have started to smell the coffee!) 2 days prior to it starting updated a pre-existing condition on the phone. When you try to claim, they direct you use a claims firm that handles this for them and this firm avoids the facts and seems to prioritise NOT PAYING OUT. Will be going to the Ombudsman if they persist. My advice is avoid them, you only really know how good they are when you try to claim. I cant imagine the problems if you fell seriously ill in another country and you have to deal with their third party. They could even get my name right!”

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Posted 6 years ago

“No Hassel quote followed up by telephone, quick clear and efficient”

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Posted 6 years ago

“Found web site rather confusing, decided to contact verbally, great response.”

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Posted 6 years ago

“Good cover provided, but I was disappointed that shortly after paying for the policy I received an email offering 10% off when booking a policy. Bad timing!”

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Posted 6 years ago

“First time with explorer travel insurance the representative I spoke to was very helpful when dealng with my enquiry”

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Posted 6 years ago

“Very easy to sign in to and seems to tick all the right boxes -- we never had a problem so neve had to claim but contact seems to be very easy if you have to. - Will use again - D”

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Posted 6 years ago

“So easy to set up online. No ridiculous over priced policies. No unwanted calls trying to sell other products. My go to travel insurer every time and I highly recommend Explorer Travel Insurance to anyone who looks after their health with medical conditions.”

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Posted 6 years ago

“It seemed to be OK but as it wasn't used I cannot say more”

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Posted 6 years ago

“This is my second year using them.so far found them very good.”

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Posted 6 years ago

“everything was fiine .No problems. Iwill use you again. If that is ok.”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,929 reviews