Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Straightforward and relatively painless process”

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Posted 5 months ago

“Last year i had a serious accident in France. Explorer were very helpful, organising a plane to take me from a French hospital to one in Cambridge. This involved them liaising with both hospitals and was done very efficiently.”

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Posted 5 months ago

“No made a claim so I cannot judge”

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Posted 5 months ago

“I always shop around for best deals and was pleased to find this year that a locally based, friendly, helpful insurer won the contest.”

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Posted 5 months ago

“Very good value for money, and all I need is covered,.”

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Posted 5 months ago

“Tried to buy cover via 2 other well known companies by phone. Gave up after endless repetition of questions. Explorer online system quick and efficient especially with pre-existing medical conditions.”

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Posted 5 months ago

“I have been using Explorerfor a number of years and find them very helpful and the prices are very competitive.”

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Posted 5 months ago

“For a couple in our 70s who do a couple of cruises a year, Explorer was the best overall annual travel insurance that we could find. Thankfully we have never had to make a claim or call upon them for assistance so our review is based within that context. We found the whole process easy to complete and at a very reasonable price I would happily recommend them.”

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Posted 5 months ago

“The associate that I spoke with was very helpful and friendly and was able to locate my previous policy. In that way I did not have to worry that my new policy would be updated.”

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Posted 5 months ago

“I needed two calls to verify something but was pleased to renew my policy.”

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Posted 5 months ago

“Took no time at all and a reasonable price well done”

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Posted 5 months ago

“Nt a straight forward claims process, had to go through multiple layers of claims record, no email way to get the response. Also very small print about gadget claims and simply rejected without a standard process. Not happy at all and I will not deal with this company again even given me a free of cost.”

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Posted 5 months ago

“Easily set up and priced reasonably. Have not used policy yet but l am pleased with item”

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Posted 5 months ago

“good cover, advice, just what I needed”

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Posted 5 months ago

“Great communication with clients and informative. Rates are very competitive with other companies. Great to deal with.”

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Posted 5 months ago

“Purchased travel insurance with you for our first holiday which was great, I’ve just come off the phone to a representative of your company as wanted to do an couples annual but the guy I was speaking to was not great, he talks way to quick and didn’t explain anything, he presumed we were married as didn’t ask my partners name…”

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Posted 5 months ago

“I can’t express enough how incredibly thankful I am to Explorer Travel Insurance. I was involved in a serious accident while traveling abroad. It was a terrifying time, and I truly didn’t know what to expect next. However, thanks to the comprehensive travel insurance policy (Platinum Cover) I had with them, my entire experience was made infinitely easier. From the moment of the accident, the company stepped in with outstanding support. They covered all of my medical expenses, which was a huge relief, as medical bills abroad can be overwhelming. But what truly stood out was their compassion and efficiency in handling my repatriation. They made sure I was safely brought back home, with no stress or hassle on my end. This company didn’t just offer me a policy – they offered peace of mind during one of the most challenging times in my life. I’m so grateful for their exceptional service, and I wouldn’t hesitate to recommend them to anyone looking for reliable, caring, and thorough travel insurance. Thank you, Explorer Travel Insurance, for going above and beyond!”

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Posted 6 months ago

“The Insurance cover appears to be good, and at a competative price. I cannot review the contract unless and until I need to make a claim.”

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Posted 6 months ago

“Excellent. I shopped around and found Explorer to be the one that suited my needs at a reasonable price. I hope I don’t have to use it. But I found the staff so helpful and friendly as is Ian he gives it a personal touch which means a lot.”

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Posted 6 months ago

“The process from searching was quick. Policy documents were read before the final payment was made which was good for peace of mind. A true review can only be made if I make a claim, which I hope I won't have to.”

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Posted 6 months ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews