Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“I have a claim from last September when I was hospitalised in Spain. Explorer haven't paid as yet despite having platinum cover. They have guaranteed the payment to them but not paid. I am getting official letters for the amount from the hospital for me to pay. When I ring customer services they don't help and I get passed around to medical assistance, Allianz and a claim handling centre.”

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Posted 7 months ago

“Very easy and quick to apply for my travel insurance.”

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Posted 7 months ago

“Good price for level of cover. Customer service seems good as they keep in touch with you.”

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Posted 7 months ago

“Easy to follow step by step guide to answering questions. Was able to request a paper copy of policy as well as e-mail copy.”

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Posted 7 months ago

“Easy to purchase via a comparison site. Competitive price. Query answered promptly over the phone. So far, so good. 😃”

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Posted 7 months ago

“Very helpful, as a couple we are over 75 and they did not penalise us.”

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Posted 7 months ago

“I decided to insure with Explorer again as I have found them very friendly and helpful, & their prices very good, I will definitely insure with them again next year.”

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Posted 7 months ago

“Good price, seems ok. Haven’t used any of their services yet, hopefully I never will.”

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Posted 7 months ago

“very helpful will use you again”

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Posted 7 months ago

“Good service”

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Posted 7 months ago

“Easy to book and helpful staff”

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Posted 7 months ago

“Compare to other company's insurance Explorer are very reasonable priced”

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Posted 7 months ago

“I have used Explorer Travel Insurance for a number of years and like that you can ring and speak to someone to discuss your needs. I am happy with their support... BUT... very disappointed in the much higher charges this time that I renewed, purely because of my age - I am now 70.”

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Posted 7 months ago

“Very efficient & friendly company to deal with which made the whole process of buying a holiday insurance very easy.”

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Posted 7 months ago

“They seem very responsive when purchasing insurance.”

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Posted 7 months ago

“Good value for money and great service”

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Posted 7 months ago

“This is my second years with Explorer! They provide good cover for a reasonable price!”

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Posted 7 months ago

“Process was simple and quick.”

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Posted 7 months ago

“Easy to renew”

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Posted 7 months ago

“Good value and experience when I called to renew. I understand why but it’s a shame you have to rattle off so much mandatory information!”

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Posted 7 months ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews