The pencil case is of good quality and came at a decent price. However, despite the website suggesting the item was in stock, it turned out not to be and its eventual delivery came quite a few days after my wife's birthday when, obviously, it was meant to be a present given on the day. The customer services agent was understanding when I phoned (before the birthday, to find out its expected arrival date and said he would look to see if there could be some form of recompense. I heard nothing else but there was a small pack of Haribo's in the parcel so that might have been it. :|