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evolveclothing.com Reviews

4.6 Rating 1,968 Reviews
88 %
of reviewers recommend evolveclothing.com
Company Reviews Metrics Info
4.6
Based on 1,968 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
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Anonymous
Verified Buyer
“Still haven’t received item and company claims to have shipped it on 12/20. Reached out to customer service and they offered no help on the situation, basically telling me it is out of their hands since the item is with postal. I will not be shopping with Evolve again.”
Helpful Report
Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service
Lucia
Verified Buyer
“Excellent experience. Goods arrived on time. Delighted with purchase. Highly recommended.”
Helpful Report
Siobhan
Verified Buyer
“Ordered at 4pm on a Monday and received Wednesday afternoon the week coming up to Christmas Eve. Excellent service considering time of the year.”
Helpful Report
Joanna
Verified Buyer
“Very good item and fast delivery. Highly recommended.”
Helpful Report
Sinead
Verified Buyer
“Speedy delivery with update info provided. Lovely product”
Helpful Report
Kenia
Verified Buyer
“The delivery was so quick even though it was just before Xmas. The item was for a present and it was the perfect fit. Thanks again!”
Helpful Report
Lisa
Verified Buyer
“Lovely products, as described. Easy to order and delivered promptly. Would definitely use this company again.”
Helpful Report
Sarah
Verified Buyer
“Ordered a Christmas present and still hasn’t arrived. No response to my emails or fb messages! Not happy what a waste of money”
Helpful Report
Hi Sarah, Thank you for taking the time to leave us a review. I am so sorry to hear you did not receive your order. Unfortunately, due to ongoing Royal Mail strikes a significant delay at the Royal Mail sorting depot has occurred. I can see based on your order tracking number that your order has since been delivered to you. You are of course fully entitled to return the item back to us for a refund. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service
Steven
Verified Buyer
“Love the Jacket, just unfortunate that there was a postal strike at the time but was kept prompted with everything”
Helpful Report
Claire
Verified Buyer
“Great selection of good quality clothes to choose from. Quick delivery. Always an easy quick process.”
Helpful Report
Graham
Verified Buyer
“Excellent products and service,what’s not to like ?”
Helpful Report
Melanie
Verified Buyer
“Particularly good service, very happy.”
Helpful Report
Rachel
Verified Buyer
“Just perfect! A gift for my partner and he loved it. Delivered on time and really well packaged.”
Helpful Report
Breig
Verified Buyer
“Easy to buy and returns”
Helpful Report
Krischnaprema
Verified Buyer
“It has been 3 weeks and the order still has not arrieved”
Helpful Report
Hi Krischnaprema, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. Unfortunately, due to the ongoing Royal Mail strikes there has been a significant delay at the Royal Mail sorting depot which has caused a delay in the delivery of parcels. We have been assured by Royal Mail that they are doing everything possible to ensure all parcels are delivered as soon as possible. I have reached out to you via email to provide you with an update on the delivery status of your order. Thank you for your understanding, Evolve Customer Service
Peter
Verified Buyer
“Very easy transaction, extremely fast delivery. Highly recommended”
Helpful Report
Clare
Verified Buyer
“Excellent and quick delivery”
Helpful Report
Denis
Verified Buyer
“Easy to order and competitively priced.”
Helpful Report
Anonymous
Verified Buyer
“Very good customer service”
Helpful Report
Maria-Theresia
Verified Buyer
“My Order fron 6. 12. has still not arrived”
Helpful Report
Hi Maria-Theresia, Thank you for taking the time to leave us a review. I am so sorry to hear your parcel had not arrived at the time of your review. I can see based on your tracking number that your parcel has since been delivered. Unfortunately, the delay has been caused by the ongoing Royal Mail strikes which had caused a backlog at the Royal Mail sorting depot. If you have any questions please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service
evolveclothing.com is rated 4.6 based on 1,968 reviews
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