Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.83

4.8 Rating 8,913 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too good”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and we're sorry for the frustration caused during your application. Having reviewed your case, we acknowledge that we missed the VAT funding restriction earlier in the process, which led to unnecessary delays and the need to change lender at a late stage. We understand how disappointing this was, particularly after the time spent progressing the application and making amendments along the way. We take full responsibility for this error and are using your feedback to help improve our processes to retain our usual high standards. We're pleased we were ultimately able to secure an alternative lender and complete the deal, but we appreciate that the journey should have been much smoother. Thank you again for your feedback. If you would like to discuss this further, please contact complaints@evolutionfunding.com and a member of our team will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 2 weeks ago

“Would have given 4* however the process was convoluted without reasonable updates as to status of approval. I and the car dealer had to constantly chase your admin dept for information and loan status which was iventually successful.”

Helpful Report

Posted 1 month ago

Dear Susan, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. Following your application, a number of amendments were made to the agreement details, which required additional checks to ensure everything was accurate and suitable before completion. These changes were processed and communicated as quickly as possible throughout. We appreciate your patience and wish you all the best moving forward. Kind regards, Evolution Extra

Posted 1 month ago

“1 call handler very rude. Not as nice to speak to. The finance company who actually give the money was very nice and explained properly. I would deal with the finance company again but think twice about yourselves.”

Helpful Report

Posted 2 months ago

Dear Gail, Thank you for your feedback. We take reviews like this very seriously and have carried out a full review of your interaction with our team. Based on this, we haven’t been able to identify any instances where our advisor was rude, but we’re sorry to hear that this was your experience. In some cases, additional checks are required to complete an application, and while these are in place to ensure everything is processed correctly and securely, we understand they can sometimes feel frustrating. We would like to thank you again for leaving a review. If you have any further queries or issues, please email complaints@evolutionfunding.com and a member of our team will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 2 months ago

“Took a while to get it sorted as problems with the drag and drop with the photos but got there eventually So yeh happy and wud use again MICK G”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you for your review. We’re sorry to hear that your application took more time than you would have liked. We understand you had some difficulty completing the online ID check, so our team worked with you outside of the usual process to make sure everything could still go ahead without delay. We’re always happy to go the extra mile to support our customers. We would like to thank you again for using Evolution Funding. Kind regards, Evolution Funding

Posted 9 months ago

“The process took too long. Think in all it was from applying at the start of the week it took 6-7 working days to get it approved and documents checks. But that’s probably down to my personal credit but. Was still rather long winded.”

Helpful Report

Posted 11 months ago

Dear Antony, Thank you for your feedback. We’re sorry for the delays you experienced and understand how frustrating this can be. Unfortunately, some unforeseen issues with the application and the time taken to receive the dealer’s invoice slowed things down more than we’d like. Please be assured we always aim to make the process as smooth and speedy as possible, and we appreciate your patience throughout. If you have any further concerns or need assistance, please don’t hesitate to get in touch. Kind regards, Evolution Extra

Posted 11 months ago

“First couple of days was really good with good communication and the couple of people I spoken with were great and informative but then lots of confusion followed , several emails to say everything was all complete then more emails to re submit forms and other things , I was beginning to think it was scam and almost pulled out.”

Helpful Report

Posted 1 year ago

Dear Kerry, Thanks for your feedback, and we're sorry the experience wasn’t as smooth as it should have been. While the delays largely stemmed from how the proposal was initially amended and the supporting documents received, we understand how frustrating it must have been to be asked for additional info after being told things were progressing. Although not all elements were directly within our control, we do take ownership of keeping customers informed and supported throughout - and we’ll be reviewing this case to ensure we retain our usually high standards. We would like to thank you again for using Evolution Extra. Kind regards, Evolution Extra

Posted 1 year ago

“They supposedly want to get something done, but they don't show much effort; however, they'd love to earn in gold.”

Helpful Report

Posted 1 year ago

Dear Przemyslaw, Thank you for your review. We take all negative feedback seriously and have looked into your application further. Unfortunately, we are unable to pinpoint any issues that occurred during your application. However, a positive customer experience is our priority and we'd love to help. Please email complaints@evolutionfunding.com with more information and we will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 1 year ago

“It took longer than I anticipated from when the loan was agreed to getting funds to the dealer I provided the information that was requested and after all that was asked for a copy of my driving licence which the dealer took on day one which seemed rather unnecessary. In fairness all the members of staff I spoke to at evolution were very polite and professional and we got there in the end hence why a 3 rather than a 5.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. Although we always aim to provide efficient service, the process and time frames for releasing funds directly to the dealer are outside of our control, and additional permissions were required on this deal, meaning more time was needed to ensure we had everything we needed to process your application correctly. We hope you enjoy your new vehicle. Kind regards, Evolution Extra

Posted 1 year ago

“Waited a long time for response”

Helpful Report

Posted 2 years ago

Dear James, Thank you for your feedback. We take all negative reviews seriously and we have looked into your application further. Although we are satisfied we treated your application with due diligence, time frames were impacted by the funder on this occasion, and we apologise for any inconvenience caused. We have taken your feedback onboard as we continue to drive excellent customer service. We hope you are enjoying your new car. Kind regards, Evolution Extra

Posted 2 years ago

“Was well over a week before it was all sorted extremely slow looking for proof where it currently wasn’t needed and pictures of documents”

Helpful Report

Posted 2 years ago

Dear Allan, thanks for leaving us a review. We are sorry to hear you were unhappy with your experience with us. We take all negative reviews seriously, so we have investigated your comments further. We found that there were some delays in your application while your approved lender completed the required checks as part of their due diligence process. We acknowledge that our communication regarding these delays could have been improved, and your experience has been fed back to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 2 years ago

“Very good communication all the way through”

Helpful Report

Posted 2 years ago

Hi Paul, thanks for leaving us a review. We are glad to hear you had a positive experience with us, however note that you gave us only 3 stars. Please let us know if there is anything we could have done better to improve your experience - we appreciate all customer feedback as it helps to drive improvements across our service. With regards, Evolution Extra.

Posted 2 years ago

“Whilst Evolution did manage to secure the finance eventually the process was slow at times and the communication poor. The automated texting system has flaws too which resulted in being texted to ask for duplicated identification after the finance had been advanced. Room for improvement in a number of areas but at least not entirely unsuccessful.”

Helpful Report

Posted 2 years ago

Dear Steven, thank you for taking the time to provide feedback. We have investigated your comments and can see that part of our usual process has failed, leading to you having to submit your ID twice. Your feedback have been flagged with our team, and we apologise for the inconvenience caused. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 2 years ago

“Used as part of buying my new car”

Helpful Report

Posted 2 years ago

“Very good a little long winded but we got there in the end”

Helpful Report

Posted 2 years ago

Hi Darren, thanks for taking the time to leave us a review. We are glad to hear you had an overall positive experience, and have looked further into your other comments. We acknowledge that there were some delays in your application, as a result of the lender requiring further checks as part of their due diligence process. We apologise for any delay this has caused; your comments have been fed back to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 2 years ago

“Took longer than anticipated”

Helpful Report

Posted 2 years ago

Hi Thomas, Thanks for leaving us a review. We are sorry to hear you were dissatisfied with our service. We've looked into your application with us and can see there were delays as a result of incorrect information being provided relating to bank statements and total income breakdown. This then required the lender to undertake further due diligence to ensure that all of the information provided in the application is accurate. Your experience has been reviewed by our quality assurance team to feed back and drive improvements across our service. We hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 2 years ago

“although i am pleased with the outcome i found it confusing in my case as had several text messages from different people asking me to fill and sign the exact same forms however all sorted and pleased with the outcome”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for leaving us a review - we are glad to hear you are pleased with the outcome of your application. We've looked into your comments regarding the confusion over multiple text messages, and agree that our communication could have been clearer over our requirements for signing your agreement. Your comments have been fed back to the team to drive improvements in our services; we hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 2 years ago

“Quick and easy only problem I do have is the Apr is so high if it was alot lower then I'd have no issues but paying 17k for an 11k car isn't worth it especially when you have repairs and stuff aswell as it's only covered for the 1st year on finance.”

Helpful Report

Posted 3 years ago

Dear Daniel, We are pleased to hear that you were happy with our service. Unfortunately, we are unable to affect the finance rate you are offered as your credit profile and personal circumstances influence this. However, with the UK's largest panel of lenders, we will always do our utmost to source the best lender for your circumstances. Kind regards, Evolution Extra

Posted 3 years ago

“Constantly asking for pay slips even when sent several times”

Helpful Report

Posted 3 years ago

“The customer services team were very polite and always tried to help but as much as they constantly tried the support teams overall are terrible and non telephone operatives plus it would appear that the front facing Customer Service Team Members were unable to call and speak to any member of the support team. Also, the be warned that I had an APR of 16.8 sent out to me but after I signed all this paperwork the company then sent another load of paperwork as which when I checked the APR jumped up to 18.9%. Just because I signed the wrong DDM initially and because they had to reissue me this documentation for signing again as they advised me that this change was due to them changing my details from Employed to Self-Employed.”

Helpful Report

Posted 3 years ago

Hi Simon, Thank you for taking the time to provide us with feedback and we're sorry to hear that you have not been entirely satisfied with your experience. Due to the change of information relating to your employment status, different underwriting criteria will have been applied which generates new paperwork. Your rate will be impacted by your credit profile and personal circumstances and therefore is outside of our influence. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra

Posted 3 years ago

“The advisors are great however I didn’t feel very informed about what was going on and when I get approved for finance I wasn’t told through a call. I found out through email which isn’t the best way to find out. It’s been a few days and still no one’s been in touch about it :(”

Helpful Report

Posted 3 years ago

Hi Jay, We're sorry to hear that you have not been completely happy with your experience. Your comments have been fed back to our management team and we believe your application has now been completed. Kind regards, Evolution Extra

Posted 3 years ago

Evolution Extra is rated 4.8 based on 8,913 reviews