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Evolution Extra Reviews

4.8 Rating 8,147 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

4.8

Based on 8,147 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker and is

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 12th March 2024

Evolution Extra 5 star review on 25th February 2024

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Evolution Extra 4 star review on 10th November 2023

657

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lot of hassle about my Northern Ireland driving license because it wasn't GB license, then more bank statements because i get paid weekly had too go through different lender it took nearly 2 weeks”

Posted 2 weeks ago

Hi Colin, thanks for leaving us a review. We are sorry to hear you did not have a positive experience with us - we take all negative reviews seriously so have looked into your application further. We acknowledge there were some delays in your application while we performed due diligence checks on behalf of the lender. Your approved lender required a set of proofs that you were unable to provide, so we were able to place you with another lender that was able to accept the proofs available. We apologise for any inconvenience caused, and your experience has been passed on to the relevant teams to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 1 week ago

“Finance approved, i had big hope, then declined in 15 minutes, went back to underwriters, made me hopeless 😔 waited 6 days, under going checks and identity verification, after all nothing happened, but to declined me. My advice. think twice before you choose Evolutionfunder.”

Posted 4 months ago

Hi, we are sorry to hear you had a poor experience with us. As a credit broker, we work with a broad panel of lenders who each have their own criteria for acceptance based on a customers credit profile, personal circumstances etc. We understand that being declined is not the news you would want to hear, however we were unable to place you with a lender and our advisor explained clearly the reasoning behind this decision. With regards, Evolution Extra.

Posted 4 months ago

“Nice staff, much talking and promises but minuscule to no action. Took 2 weeks plus to complete a £4000 car (of course not a piece of land but imagine if it was?) financing transaction. Later on blame it on the dealer for not checking their email box after much promised to call the dealership and get back to me which never happened!! To speed things up, I had to call the dealership who was surprised and clueless about any transaction going on with the car of interest to me, even though Evolution squarely puts the blame on the dealership not sending over the invoice. Is Evolution cutting cost for making business outbound calls?????”

Posted 5 months ago

Hi Caleb, thanks for leaving us a review. We are sorry to hear that you had a bad experience with us - we take all negative reviews seriously and so have looked into your application further. We acknowledge that our communication could have been much improved between ourselves, the dealer and yourself, and so apologise for any inconvenience caused. Your experience has been fed back to the relevant departments to drive improvements in our service, and we hope you are enjoying your new vehicle. With regards, My Car Credit.

Posted 4 months ago

“Got to be the biggest bunch of moronic people in one place, telling you one thing when you really have no hope at all… the rub is I could have used a real finance underwriter instead of burning my credit score with these dreamers.. do not use them … be warned.”

Posted 7 months ago

Hi Darran, we are sorry to hear you did not have a good experience with us. Our Team Leader reached out to you when you left your review to help resolve the issues faced, and we were able to place you with a lender to complete your application. We hope you are enjoying your new vehicle. With regards, Evolution Extra.

Posted 6 months ago

“Very poor service send out messages , when they do not even have an update , staff take no responsibility for the service for the company they work for . WOULD DEFINATELY NOT RECOMMEND , if you get them handling your finance GOOD luck”

Posted 7 months ago

Hi, we are sorry to hear you are unhappy with our service. Unfortunately the turnaround times for payout with your approved lender have been varied and so it has delayed your application. Your review has been sent across to the team and one of our Team Leaders has picked this up right away to see if we can resolve this - we apologize for any inconvenience this has caused. With regards, Evolution Extra.

Posted 7 months ago

“not very good, asking gir so much proof, of different things, then pulled the plug at thw last min.”

Posted 7 months ago

Hi Pamela, Thanks for leaving us a review. We are sorry to hear that you didnt have a good experience with us - we've looked into your application experience as we take negative reviews very seriously. Unfortunately the lender that had initially accepted your application changed their decision at payout stages, so we promptly placed you with an alternative lender to secure your finance. Your experience has been fed back to our team and to the lender to drive improvements in our service. We hope you are enjoying your new vehicle. With regards, Evolution Extra

Posted 7 months ago

“I would never recommend you to anyone again too long and then switch vehicle you couldn’t do it very poor customer service no one gets back to you. I have to keep ringing you. I will be posting this on social media help Paul Holiday see you are”

Posted 11 months ago

Dear Roy, Thank you for taking the time to leave us your feedback and we're sorry to hear that you're not having a good experience. It does appear that you have had an issue with your vehicle and so your comments have been fed back to our Account Manager who looks after your dealer. We hope you are successful in reaching a resolution. Kind regards, Evolution Extra

Posted 11 months ago

“Would not recommend. Processing is poor , timely , customer service below standard , call back and updates that should be provided as part of the service non existent and staff can be rude . I would strongly suggest looking for alternatives if possible. I had to handle a lot if the process myself , calling the lender directly when I have a broker that should be doing it. Stressful and disappointing experience of which was meant to be a happy experience buying a car.”

Posted 1 year ago

Dear Douglas, thank you for taking the time to give us your feedback and we're sorry to hear that you are unhappy with your experience. We believe that you are already in contact with our Complaints team and we hope this leads to a satisfactory resolution. Kind regards, Evolution Extra.

Posted 1 year ago

“Had an email to say I had been excepted for finance, which was great. “One step away from your new car” then when speaking to them they state only allowed so much. If they state this at the beginning then hopes wouldn’t be dashed. My own fault for bad credit due Covid, however they need to state the fact at the beginning”

Posted 1 year ago

Dear Adrian, thank you for your comments. The rate and finance deal that you are offered through our panel of lenders is influenced by your credit profile and personal circumstances. The lender we were able to obtain an acceptance from has a limit on the amount it will lend. We appreciate this can be frustrating but until we process your application, we do not know which lender to match you with and whether limits may apply. Kind regards, Evolution Extra.

Posted 1 year ago

“This is the worst experience I ever had buying a car. Evolution is blaming Mercedes’ of west London and Mercedes’ are doing the same. I never know if a finance company to take so long to pay out any money after they been approved”

Posted 1 year ago

Dear Anthony, we're sorry to hear that you're unhappy with the service you've received. We take all feedback seriously and so have reviewed your application process. Having done that, we are satisfied that your application was handled to a high standard. However, it did take longer than usual for us to receive the invoice for payout, which was outside of our control. We hope you're now enjoying your new car. Kind regards, Evolution Extra.

Posted 1 year ago

“Absolutely awful experience with the company Their system is awful causing me to wait 2 weeks while they played catch up with the dealership leaving me without a car.”

Posted 1 year ago

Dear Thomas, we're sorry to hear that you've had a disappointing experience. We have looked into your application and we agree that our service has not been up to our expected standard on this occasion. Your comments and our findings have been fed back to our team for training purposes and we apologise for any inconvenience caused. Kind regards, Evolution Extra.

Posted 1 year ago

“Customer service is rubbish they call once and put the phone down straight away. I called back they not answering. Finance price is rip off. On the Web showing £200 a month when they calculated for me they asking to pay £244 a month. Think in 60 month how much you will ripped off? Just Stay away from this company”

Posted 1 year ago

Dear Josh, we are sorry to hear that you are unhappy with your experience with us. We have checked our call logs and can see both inbound and outbound calls which each time cut off seconds into the call. We also made several attempts to contact you, none of which would connect. We would therefore suggest that there may have been an issue with your phone/connection. Within that time, you then rejected our finance offer and so we made no further attempts to contact you. One of our team leaders has attempted to speak to you to discuss the change in rate, which is influenced by your credit profile and personal circumstances. You rejected our attempts to have a constructive conversation and provide an explanation. Should you change your mind and wish to discuss the matter, you are welcome to get back in contact. Kind regards, Evolution Extra.

Posted 1 year ago

“The service was extremely poor. The advisors didn’t appear to know what was happening at all. I asked to log a complaint and speak to a manager and I was told I would receive a call back. I’m still awaiting this call. They had me sign 4 separate finance agreements, after each one they told me there was an error and blamed the car shop or the company the agreement was from. When I asked what has happened to all previous agreements and assurance these where destroyed they informed me they couldn’t answer that and would call back. I’m still awaiting that call also. The worst company I’ve dealt with.”

Posted 1 year ago

Dear Samantha, we are sorry that you have had a negative experience with us. We value your feedback and take all complaints seriously. We agree that there have been unacceptable failures in our process and we are currently reviewing those errors with a view to improving our approach. We apologise for the inconvenience we have caused you and look forward to resolving the matter via our Complaints team. Kind regards, Evolution Extra

Posted 1 year ago

“Let's start positive, Danika was a pleasure to deal with. She was polite and seemed to actually help the process along. Wonderful asset to the company. As for the rest....well at least now I know why The Muppets are not on tv anymore, they are all working for this finance company. Why oh why could you not just ask for all of the information you need in one go??? Instead it takes days of me ringing and chasing what is happening and each time some more info is required. Total joke. The rating is poor but does not reflect Danika's input it is purely based on the rest of the dealings I had.”

Posted 1 year ago

“AVOID AVOID AVOID Disorganised, caused me so much stress. I had to repeatedly sign things, had to keep chasing for updates. They changed things and didn't inform me and some of the staff had a sarcastic attitude. If I had a choice I'd have cancelled and run away as fast as I could.”

Posted 1 year ago

Dear Victoria, we're sorry to hear that you are dissatisfied with your experience. We do take all feedback about our service levels seriously. Having investigated your issues, we can see that there were two re-signs required. This was due to incorrect information being provided to us and therefore was unavoidable since our lenders do require an accurate application to progress. We have also listened to the calls between our advisors and you and we cannot identify any sarcastic or unprofessional behaviour. Your comments have been noted and fed back to our team. Kind regards, Evolution Extra.

Posted 1 year ago

“I still haven't received any car yet. 2weeks ago I wanted it”

Posted 1 year ago

“Poor service from this broker and moneybarn.”

Posted 1 year ago

Dear Robert, we're sorry to hear that you have been unhappy with our service. We have reviewed your comments and whilst we can see that there was an initial error made by us, you also provided us with inaccurate details on your paperwork, which led to delays in processing your application. Once this issue was identified, we then offered you priority service to get things back on track for you. We hope you are now enjoying your new car. Kind regards, Evolution Extra.

Posted 1 year ago

“Was told it would cost £165 a month then when the finance company sent email the day I was going to pick up the car I was told it would be £192 a month”

Posted 1 year ago

“Stressful and lengthy process, took away the excitement of getting my first car. Without me chasing up on my application, I would have to wait a lot longer to finalise it.”

Posted 1 year ago

“Very good in explaining to customer.”

Posted 1 year ago

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Evolution Extra is rated 4.8 based on 8,147 reviews