Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,691 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,691 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to keep phoning to see when the money was getting transferred”

Helpful Report

(Dominic) - Posted 7 years ago

Craig, sorry to hear your concerns. Sometime things out of our control, don't alway go to plan and we and your dealer are left hanging on for updates from the lender. The main thing is, we go you sorted in the end. Sorry again and appreciate the time taken to provide this feedback Regards Evolution Extra

Posted 7 years ago

“I was pleased that I got the finance”

Helpful Report

(Dominic) - Posted 7 years ago

Thanks Michelle, glad to be of assistance! Regards Evolution Extra

Posted 7 years ago

“Took a while to accept the paperwork as there was warranty on it but it’s all sorted and very happy with the vehicle.”

Evolution Extra 3 star review on 4th July 2018

Helpful Report

(Aidan) - Posted 7 years ago

Hi Aston, we’ve left you a message for you to call us back, so you keep us in the loop about the warranty. Please call Regards Evolution Extra

Posted 7 years ago

“I am happy you were able to assist me to obtain credit. Even though I understand that my credit circumstanceis was not the best however, I questioned why I was charged so much.”

Helpful Report

(Alexander) - Posted 7 years ago

Hi Dian, ultimately it is the funder that stipulates the APR they are willing to write a deal at given the unique circumstances of each individual customer. By all means please call back in a speak to Alexander, and he will be able to give you the details of Experian or Equifax so you can contact and check your personal credit rating. By all means please call during working hours. Hope yo are enjoying the new car! Evolution Extra

Posted 7 years ago

“They got me the financed”

Helpful Report

(Daniel) - Posted 7 years ago

Glad to help Kevin! Thank you

Posted 7 years ago

“Hi getting the car finance was great. Had a lot of extra stress due to how many copies of pay slips and licences copied to send you. But in the end we got there . So pleased to be driving new car . Thank you .”

Helpful Report

(Nathan) - Posted 7 years ago

Hi Audrey, hope it didn’t spoil your experience, sometimes the lenders ask for additional clearer copies, and it’s out of our hands. That said I’m sure our My Garage app enabled you to send the copies over without any hassle. Enjoy the new car so much. Best Evolution Extra

Posted 7 years ago

Thanks Audrey, sometimes the funders can be rather picky on the quality of the proofs provided, Its one of their anti-fraud measures I suppose, to protect us all to ensure we/they are dealing with the correct customer. Best regards Evolution Extra

Posted 7 years ago

“it ok nothing spical”

Helpful Report

(Oliver) - Posted 8 years ago

Oh, we would have liked to delight you a little more. All the same, we appreciate you taking time out to let us know this. We will let Oliver know your thoughts. Regards Evolution Extra

Posted 8 years ago

“Getting the finance was great but the dealership are a disgrace.”

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(Oliver) - Posted 8 years ago

Hi Alan, sorry to hear about your experience with the dealer. I have today emailed Senior staff at the dealer to look into your experience. Regards Evolution Extra

Posted 8 years ago

“Took 3 attempts to contact Will. Once I spoke to him he was very helpful. Also having a premium rate number is not cool!!”

Helpful Report

(Will) - Posted 8 years ago

Hi Matthew, I have looked into your query reference the phone number. It appears the dealer had given you an incorrect number to ring in on. Our department number within the organisation is 01246 458801. However, since you raised this, we have now added this 01246 number to the invitation to leave feedback email, so no future customers get mistaken. Glad to be of assistance and we hope you enjoy the new car Regards Evolution Extra

Posted 8 years ago

“Happy not really. The process of having to resend frequently the documentation as you never received it is very frustrating.”

Helpful Report

(Daniel) - Posted 8 years ago

Hi Diane, we appreciate you honest feed back. Unfortunately sometimes things don't go to plan, and hiccups on systems/technology are out of human control. We are sincerely sorry you had to resend the details again. Hope you are enjoying the new car though ?

Posted 8 years ago

“I'm disappointed as I've had confirmation that the funds are with the dealer but the dealer is saying the funds aren't in their account so I am unable to collect my car”

Helpful Report

(Daniel) - Posted 8 years ago

Hello Lee, we are sorry to hear this. You will have had an email, stating "the funds have been transferred, or in the process of being transferred to your dealer" Unfortunately, over weekend periods the funder's banks clearing services are out of our hands. We do apologise for this, but sincerely hope you are now enjoying the new car. Regards Evolution Extra

Posted 8 years ago

“Iam only not happy with the experience of workers because they could save my tome and others just ask for everything in one what they need bit they were bothering me to often in work..apart from that am happy”

Helpful Report

(Dominic) - Posted 9 years ago

Michal, sorry for the frequent contact. We were only trying to complete the administration in a timely way, so you could pick up your new car on time. However we hear your feedback, and will ensure we look at our processes accordingly. Sorry for any inconvenience. Many thanks and enjoy the car! Regards Evolution Extra

Posted 9 years ago

“Evolution was willing to lend me the money I needed to buy a secondhand car at a lower interest rate.”

Helpful Report

(Will) - Posted 9 years ago

All part of our encompassing service Marva. Feel free to recommend us to your friends,and also the supplying dealer of your new car! Regards Evolution Extra

Posted 9 years ago

“All round support”

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(Oliver) - Posted 9 years ago

Thank you Solomon. We were pleased to assist you with your new purchase! Regards Evolution Extra

Posted 9 years ago

“I got finance!! However it appears there was some crossing over of information between the garage and finance company, I felt my call handler was a bit abrupt on the phone when I needed to ask questions. I originally received a text saying I was accepted for finance yet when I spoke to the call handler I wasn't accepted as I needed to meet other criteria. As stated, I did get finance, however it could have done with being a little more friendly!!”

Helpful Report

(Sam) - Posted 9 years ago

Hello Samantha, we are sorry you felt this way. And I will personally look into this for you. We appreciate your feedback and we will act upon this. Kindest regards Evolution Extra

Posted 9 years ago

“I was accepted by a number of finance companies however, I choose Evolution's Extra because of a number of factors such as the manor and professionalism from initial contact with Daniel and the connection between the dealer and Evolution. However, I must say that I was not happy for been told that I have been accepted and that payment would be made once been invoiced by Hummingbird Motor and then later to be told I needed to provide more documents. Despite providing them already it would have been so easier to be told from the beginning what documents are required and the format in which they are acceptable. I do appreciate that checks have to be made to ensure affordability by customers but they are easier way of doing so by informing the customer of exactly what evidence are required,instead of asking for them one at a time. For me that was a bit stressful due to the fact I only get one day off a week. Apart from this I would say yes I'm happy with the service provided. Also,I would like to thank Daniel for his handling of my application and I look forward in doing business with Evolution again in the near future. Thank you for your support Kind regards Ricardo McKenzie”

Helpful Report

(Daniel) - Posted 9 years ago

Hi Ricardo, I hope you are well. Many thanks for you detailed feedback. I've just looked into the case and the issues you experienced during the transaction. The funder in question, has the right to request additional proofs, should the proofs they are supplied with are not be sufficient, to meet their affordability or ID-proof guidelines they have. This is ensure they are lending funds in a responsible way to eligible customers. As it turns out in your case, the format of the initial proofs that were supplied, didn't meet the lenders criteria, then the second set of requested proofs, were in a format that were not acceptable. We finally then receive proofs that were acceptable to the lender and they paid the case out, enabling you to collect the vehicle. I can understand your frustrations, and the additional "time lag" this caused you and we appolgise for that, but we are glad that everything Danny did for you, you were pleased with. Enjoy your new car, and if we can be of further assistance, don't hesitate to contact us. Kindest regards Evolution Extra

Posted 9 years ago

“Got me my new abarth, even tho there's a lot that still needs doing to it”

Helpful Report

(Nathan) - Posted 9 years ago

Hello Paul, Im sure if you get back in contact with the dealer, if you already haven't, they will be willing to listen to any concern you have? We were glad to be of assistance. Regards Evolution Extra

Posted 9 years ago

“Guys , all process went well O.K up to a moment when Nathan has gone for annual leaving. Once being called to car dealer showroom, You ask for a proof of Insurance, so I did Cancel my previous insurance against new vehicle (therefore new car is insured) On a last minute call, someone form You mentioned then You need hard copy of Purchase invoice form them and need to be posted ,otherwise deal will be not finalise ,To cut a story I was left with no car no insurance and such a time wasting, therefore I had to buy temporary insurance cover for my old car and come back home after 5 hours on dealer ship yard with nothing and £110 looses for a temporary cover. Your sincerely Michal Niedzwiedz”

Helpful Report

(Nathan) - Posted 9 years ago

HiMichal. We are so sorry that things didn't go according to plan for you. Due to your EU driving licence we had to look for an alternative funder, and that is where the things got held up slightly as the new lender required additional proofs. We are so sorry you were left inconvenienced, but hope once we collectively sorted things out you are enjoying your new Range Rover. Kindest regards Evolution Extra

Posted 9 years ago

“Had to make 4/5calls to sales person who never even called me back.I did the leg work not good.”

Helpful Report

(Sam) - Posted 9 years ago

Hello My Newell. We are sorry you never got a call back as expected, and sorry that you had to make the calls. Your feedback has been passed to the department head so we can improve our communication lines. However we got things sorted for you and we really do hope yo enjoy your new car. Thank you for taking the time out to provide us with this valid feedback Regards Evolution Extra

Posted 9 years ago

“The initial information given to me about my deal was incorrect and nearly made me pull out of the finance because of the high cost. After this was rectified and I was given the correct information, I found the experience very quick and efficient. I would recommend to other people wanting to get car finance.”

Helpful Report

(Sam) - Posted 9 years ago

Hello Katie, we hope you are well. I've just spent the last 10 minutes looking into your query. What I have ascertained is that initially your dealership had sent us the wrong figures over, so when Sam (your Deal Maker) quoted you, the figures were wrong, as to what you thought. Sam came to the rescue like a night in shining armour and spoke with your dealer and got them to send over the correct figures. One he obtained them all appeared to go merrily from then on! We do hope the slight "hiccup" does not spoil the enjoyment of you new VW Up. We would also like to say thanks also for the recommendation as well! Much appreciated Evolution Extra

Posted 9 years ago

Evolution Extra is rated 4.8 based on 8,691 reviews