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Evolution Extra Reviews

4.8 Rating 8,145 Reviews
98 %
of reviewers recommend Evolution Extra
Company Reviews Metrics Info
4.8
Based on 8,145 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Evolution Extra Reviews

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker and is

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Antonio
Verified Buyer
“I am afraid to say that this was not a pleasant experience. I had to chase Evolution constantly, I have found out that for some reason I had two financial contract opened, I know that Autolend paid Evolution on the 06/02/2024 and Evolution kept saying they did not got paid. At one point I had the phone put down in me, because of the frustration I was cause. I had to go back and forward with Evolution and Autolend doing their jobs for them. I found this unacceptable. After two days of relentless chasing I have received managed to find that Evolution for some reason had two financial contract opened, no idea why. It's finally resolved but I have to say I am very disappointed with the way I have been dealt with. This will be the first and last time I use Evolution.”
Helpful Report
Posted 2 months ago
Dear Antonio, we are sorry to hear that you have been disappointed with your experience. It does appear that there were some mixed communications from the lender regarding payout and so we have fed your comments back to Autolend to investigate at their end. We are sorry that you have experienced any inconvenience. Kind regards, Evolution Extra
Posted 2 months ago
Mark
Verified Buyer
“I Mark, wanted to buy a car. The garage put our details through Evolution Funding, which was the end of that part of their involvement until finance approved. At no point during the process did Evolution explain they were an intermediary company. They were asked to call my partner but kept calling myself whilst at work, when I'm not allowed calls. They then refused to speak to my partner even though i told them to and had to re-call them giving authority again. They got our email address wrong and so kept sending finance documents to incorrect email, who knows what data breach could happen from that and with no official apology. We emailed proofs twice as they reckoned they didn't get them. Not once did they keep us updated with the finance as my partner made at least ½dozen calls trying to find out updates. Eventually the actual finance company came up trumps, with updates and documentation. But it all took 6 days from start to finish and was the most stressful financial transaction we've ever done. This has never been like this with previous car purchases. I therefore cannot bring myself to recommend this company at this time to help with buying a car. I give 2 stars for answering telephone and finally one staff member getting finance company to email us to finally sort things. Eventually sorted but such a fiasco.”
Helpful Report
Posted 5 months ago
Patrick
Verified Buyer
“Friendly staff over the phone but my application dragged on and on with delays and seemingly extra checks.”
Helpful Report
Posted 1 year ago
Hi Patrick, Thank you for taking the time to leave us a review and your comments have been noted and fed back to the relevant teams. We do have to ensure that all the necessary documentation is completed, and unfortunately, on your application, this appeared to take a little longer than usual. We apologise for any inconvenience caused and hope you are now enjoying your new car. Kind regards, Evolution Extra
Posted 1 year ago
Alexandria
Verified Buyer
“I was approved, which with a (very old) CCJ I was thankful for. However, it cost me an additional £70 for the benefit. I understand that this is a fee because those with poor credit are seen as "risky". But would not the risk be considerably lower if the costs were reasonable? Basically I'd say if your credit is good, go for it. The process was easy enough, and well explained, adding documentation was a bit glitchy and took a few tries but that's no big deal. However if your credit is poor, only go for it if you're desperate and out of other options like me.”
Helpful Report
Posted 1 year ago
Dear Alexandria, we're sorry to hear that you were disappointed with the rate we secured for you. Your rate is determined by your credit profile and personal circumstances and therefore is outside of our control. We have checked over your application and listened to the calls, which are recorded for training and quality purposes. Your advisor clearly explained the reason for the change in rate and we were able to hold that rate whilst you made a decision and get it paid out on the same day. We are therefore satisfied that the service we provided was delivered to a high standard. Kind regards, Evolution Extra.
Posted 1 year ago
Jacob
Verified Buyer
“It’s been a week since I started to apply for this finance and I’m still not in my new car!! Not happy”
Helpful Report
Posted 1 year ago
Dear Jacob, thank you taking the time to leave us a review. We are sorry to hear that you are unhappy with the delay on receiving your car. We have looked into this and have been told by your dealer that whilst they did receive confirmation from us that the deal had been paid out, they have a policy of not releasing vehicles until the funds are cleared in their account. Unfortunately, this is not something we have any influence over. We hope that this has now been resolved and you are enjoying your new car. Kind regards, Evolution Extra.
Posted 1 year ago
OLUBUKOLA
Verified Buyer
“Long winded, stress me out”
Helpful Report
Posted 1 year ago
Amber
Verified Buyer
“Not good communication and was left with no car as been damaged and smashed before arrived.”
Helpful Report
Posted 1 year ago
Thangavelautham
Verified Buyer
“It's too high interest rate”
Helpful Report
Posted 1 year ago
Dear Customer, we're sorry to hear that you were unhappy with the rate offered. Your rate is determined by your credit profile and personal circumstances and so, unfortunately, this is not something we can impact or change. We hope you have been successful in securing a deal you're happy with. Kind regards, Evolution Extra
Posted 1 year ago
Mark Southworth
Verified Buyer
“Not very good, constantly asking for details, already provided 3 times clearly”
Helpful Report
Posted 2 years ago
MARK PIERCE
Verified Buyer
“Took forever to get anywhere with this. Very slow from start to finish”
Helpful Report
Posted 2 years ago
Hi Mark, thank you for leaving us a review. We have noted your comments and fed them back to the relevant parties. Kind regards, Evolution Extra.
Posted 2 years ago
Penelope McGonagle
Verified Buyer
“Very poor lack of communication, forgetting to send proper information and asking for it which led to purchase being held up. Signed same 3 forms in 3 days. Would not reccomend”
Helpful Report
Posted 2 years ago
Dear Penelope, we're very sorry that your experience has not been as straight-forward and hassle-free as we would expect. Looking into the matter, there were failures at each stage across different parties, resulting in you needing to sign multiple times. This is unacceptable and we apologise for the inconvenience this has caused you. We hope you are now enjoying your new car. Kind regards, Evolution Extra.
Posted 2 years ago
Neil Ferries
Verified Buyer
“I am sorry but I need to be honest in this review. The experience was really poor I had 1 phone call then no contact 8 days a second call asking about a deposit which I agreed with a promise of a call and paperwork in the next 10 mins. I never heard of anyone again I had to get the garage to chase this which they had to numerous times and they also said this was really poor. I wish I could right a better review but it was very very poor.”
Helpful Report
(Craig M.) - Posted 2 years ago
Dear Neil, thank you for taking the time to give us your honest feedback. We have reviewed your application and unfortunately, on this occasion, we can see that we have let you down. Our Evolution Extra Team Leader has read your review and agrees that we have failed you at a number of points during the process of securing you car finance. We have taken your comments on board and they will be used to make improvements. We are sorry you have had a poor experience with us, we pride ourselves on doing much better. Kind regards, Evolution Extra
Posted 2 years ago
Kieran Hill
Verified Buyer
“Was never contacted when told I’d be contacted. Was always told will call you when we hear something and wasn’t till I called them that they realised they had updates! Was always told the guy I wanted to speak to was busy very slow and never wanted to speak !”
Helpful Report
(Richard A.) - Posted 3 years ago
Neil Bacchus
Verified Buyer
“Took forever to get sorted out. Was told on different occasion that everything was sorted but it wasn’t. Asked for call backs but they never called. I spent a lot of time chasing”
Helpful Report
(Richard A.) - Posted 3 years ago
Hi Neil, thanks for leaving us your feedback. Looking into your individual case it is clear that we have dropped the ball on our service levels for you, and we apologise for letting you down in this instance. Your comments has been fed back to the relevant teams to drive improvements, and appreciate your time in providing us with this feedback. Hope you are enjoying the new vehicle. With regards, Evolution Extra
Posted 3 years ago
Tomasz Smardzewski
Verified Buyer
“I bought a car from this place at the moment I am very pleased very helpful people,But on the other hand the percentage fees are too high and I have to give back even more than the car is worth”
Helpful Report
(Richard A.) - Posted 3 years ago
Hi Tomasz, thanks for leaving us a review. We are sorry to hear that you are unhappy with the rates that you were offered for finance. We partner with some of the UK’s most reputable dealers, working with our carefully selected panel of 36 lenders to get you the best possible outcome to suit your circumstances. We are glad to hear that you found the service from our advisors to be helpful - your comments have been fed back to the relevant teams. Hope you are enjoying the new car. With regards, Evolution Extra
Posted 3 years ago
PATRICK OCONNELL
Verified Buyer
“Given 2 star review due to the amount of time to get this deal across the line Throughout the whole deal I managed to speak to Richard twice ! Everhtime I called for update i was told he was always on a call and would call me back which never ever happened Very disappointed with the service in the end up we did get this deal across the line with alot of stress Wouldn't use again iam.afraid”
Helpful Report
(Richard A.) - Posted 3 years ago
Hi Patrick, thanks for leaving us your feedback. Looking into your individual case it is clear that we have dropped the ball on our service levels for you, and we apologise for letting you down in this instance. Your comments has been fed back to the relevant teams to drive improvements, and appreciate your time in providing us with this feedback. Hope you are enjoying the new vehicle. With regards, Evolution Extra
Posted 3 years ago
Shaun Gladwin
Verified Buyer
“Nightmare from start to finish. Why not ask everyone for a contract of employment, payslips, bank statement etc straight away then wouldn't have wasted 7 days messing around”
Helpful Report
(Daniel C.) - Posted 3 years ago
Dear Shaun, thank you for taking the time to review us and we're sorry to hear that you are dissatisfied with the process of taking out finance through us. For the protection of both our customers and our lenders, we do have criteria around proofs that must be fulfilled. It does appear that a number of delays occurred due to proofs being provided to us that contained errors. None the less, once these issues were resolved, it looks like we paid out promptly to your car dealer. We hope you are now enjoying your new vehicle. Kind regards, Evolution Extra
Posted 3 years ago
Brian Niven
Verified Buyer
“No communication on how the process was going, I had to continue to contact you or the dealer for information, could have been better!”
Helpful Report
(Alex D.) - Posted 3 years ago
Thank you for your feedback Brian. There are still delays with some funders due to the backlog from the Covid-19 crisis and this is having an impact on turnaround times. However, you shouldn't feel like you're not being kept updated and we are sorry about this. We hope you're now enjoying your new car. With regards, Evolution Extra.
Posted 3 years ago
Eden Coppin
Verified Buyer
“I was extremely disappointed with the releasing of the funds, which meant a delay in picking up my car. Buying a car was meant to be a fun, relaxed experience. This meant we waited at the car garage for funds to be released for over 3 hours, having to return the next day after swapping over insurance from my previous car this even meant that I couldn’t return home in my part exchanged car. Other than that, my broker did what he could to assist me at times and other than the above was a great help.”
Helpful Report
(Corey W.) - Posted 3 years ago
Hi Eden, thank you for taking the time to review and we're sorry to hear that things did not go as smoothly as you would expect. Unfortunately there are still some delays in the lender payout process due to backlog caused by the Covid-19 crisis. This isn't ideal and we do agree that it should be a fun experience buying a car. We're pleased that you got it sorted in the end and we hope you're now enjoying your new car. With regards, Evolution Extra.
Posted 3 years ago
Dawn Slaney
Verified Buyer
“Left several messages but no-one returned my call.”
Helpful Report
(Corey W.) - Posted 4 years ago
H i Dawn, we have been trying to contact to you since, but have had no reply. We do you are enjoying the new car? Best
Posted 4 years ago
Evolution Extra is rated 4.8 based on 8,145 reviews
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