Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,694 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,694 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delay in approval of car dealership finance meant it was too late to pick up our new car and we had already given the courtesy car back. I have a disability and need a car and your attitude to disabled drivers stink to be honest. I gave you 3 stars because you at least sorted out our finance offer quickly.”

Helpful Report

Posted 3 years ago

Dear David, we're sorry to see that you have left us a 3* review. We can see that there were delays with the approved lender completing the finance payout, which in turn led to delays in picking up your vehicle. We apologise for the inconvenience this has caused, and your review has been fed back to our management team to be flagged as a training focus for improvement. We hope you are now enjoying your new car. Kind regards, Evolution Extra.

Posted 3 years ago

“One polite member of your team. One blunt rude member”

Helpful Report

Posted 3 years ago

Dear Alan, thank you for leaving us your review. We take all feedback seriously and in this case, have reviewed all calls between you and our advisors, which are recorded for training and quality purposes. It appears that you were unhappy with the information our advisor needed to collect from you and we are satisfied that our advisor handled the call in question clearly, calmly and professionally despite having to deal with abusive language. Kind regards, Evolution Extra.

Posted 3 years ago

“Easy to complete apr bit high but hey ho car on the road”

Helpful Report

Posted 3 years ago

Hi Brian, thank you for your feedback and we're pleased to hear that you found things easy. Your APR is determined by your credit score and personal circumstances and therefore is outside of our control. However, we will have matched you with the best available rate for your circumstances from our broad panel of lenders. We hope you're now enjoying your car. Kind regards, Evolution Extra

Posted 3 years ago

“Good service but paperwork delays caused issues”

Helpful Report

Posted 3 years ago

Dear Timothy, thank you for taking the time to review us and we're sorry that we have let you down during your application. The team leader is aware of the issues you experienced and we are addressing these with our team as this is not to our usual standards. We hope you are now enjoying your new car. Kind regards, Evolution Extra.

Posted 3 years ago

“Very easy & quick to use. They keep payout in there account after payout made. Delaying pick up by 4 days.”

Helpful Report

Posted 3 years ago

“The application took more time than it should have as communication of the process and what was required of me was not as smooth as it needed to be. A little frustrating”

Helpful Report

Posted 3 years ago

Dear Abiodun, thank you for taking the time to give us feedback and we’re sorry to hear that communication has not been what it should be. It does appear that some internal errors led to a delay on your application, and these could have been avoided. We apologise for any inconvenience caused and we have fed your comments back to the teams involved with a view to making improvements. We hope that you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 3 years ago

“I have only given 3 stars as there was a delay on my finance document check, I was told this was due to the finance company. I called evolution at 16.30 and was told it normally takes 6 hours and we was coming in to the sixth hour. I then called the next day about 10.30 and was told by Nick that the finance company had not come back to them and he would chase. I left until 13.30 and called again to see what the hold up was and spoke to Leanne. This is where the stars go as I found her to be quite rude in her attitude she told me it normally takes 24 hours and that as soon as they hear anything then they will contact me. I informed her I had another company that was contacting me who said they would be £300 cheaper over the term of the finance, not a great deal and as evolution was dealing with it already I would rather sort with them. She basically said if you want to go with another company then do so but we will ring you when we hear something.”

Helpful Report

Posted 3 years ago

Dear Colin, thank you for taking the time to give us feedback and we’re sorry to hear that things haven’t gone as smoothly as they should have done. Having investigated your comments, we can see that there were errors within your application that resulted in delays. We agree that we could have done a better job in managing your expectations. Your experience has been related back to the various teams and individuals involved and will be used to make improvements to our process and approach. We apologise once again and hope that you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 3 years ago

“Initial phone call was 1st class. Unfortunately the communication between Evolution and Eden Vauxhall was a Disaster . Money barn just kept debuting the 5 x £1.00 card verification charge due to some person incorrectly entering a wrong door number . I was promised I would receive a refund, but it has still not been credited to my card . Then the finance figures were out by 12p, so I had to take an afternoon off work and travel to the dealership to Sign again! I was promised compensation for this journey, but I still have not received. If this can be resolved I would be a happy customer !”

Helpful Report

Posted 3 years ago

Dear Sharron, thank you for taking the time to review us. We are sorry to hear that your experience has not been as smooth as it should have been. Unfortunately, it does appear that there were system issues during the bank verification, which resulted in the multiple £1 amounts being debited from your account. We have chased up the lender to action your refund. We also apologise for the inconvenience caused during signing, which was due to documents not being properly checked. This has been noted and fed back to our team. We do record all calls for training and quality purposes and we cannot identify when compensation was offered. However, we hope you are now enjoying your new vehicle and we appreciate you providing us with feedback of your experience, which will be used to make improvements. Kind regards, Evolution Extra

Posted 3 years ago

“Very quick and easy but only had my car 6 weeks and it needs a new alternator and battery, when you pay over 5grand for a car you don't expect it to break down, warranty covers alternator but not battery, I rang the dealer who I got the car from and he wasn't interested, now £300 out of pocket”

Helpful Report

Posted 4 years ago

“Evolution couldn’t do enough but the company Moneybarn was awful to deal with!”

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Posted 4 years ago

“Is no comunication betwen car shop , evolution and costumer ,”

Evolution Extra 3 star review on 8th October 2021

Helpful Report

Posted 4 years ago

Dear Mihaela-Lidia, we're sorry to hear that your application has not gone as smoothly as it should have done. Upon investigation, it does look like there were a number of changes made that were not your fault. This will have made for a bit of a confusing experience for you and we apologise on behalf of all parties for this. Your feedback has been noted and will be fed back. We're so pleased you're finally in your fantastic new car and we hope you're enjoying it! Kind regards, Evolution Extra.

Posted 4 years ago

“Took longer than expected to get the finance sorted due to mistakes being made which was what not down to us but we got there in the end and once they sorted the issues out which took a few days”

Helpful Report

Posted 4 years ago

Hi Leanne, thanks for taking time to review us. We're sorry you felt the process took too long. It does appear that there were some complexities around your arrangement which meant the process took a little longer than normal but we cannot identify any mistakes. We hope you're now enjoying your new car. Kind regards, Evolution Extra.

Posted 4 years ago

“12 phone calls later and 2days and I am sorted, seemed tedious at times and believe I could have been asked for all my information within half the amount of calls”

Helpful Report

Posted 4 years ago

Dear Gail, thank you for taking the time to review us and we're sorry that you felt the process was laborious. As a specialist department, the paperwork required can sometimes be a little more involved. We try to take as much of that pain away as possible but should a lender require more information, we do need to fulfil that requirement. We're pleased we were able to get your application across the line and we hope you enjoy your new car. Kind regards, Evolution Extra.

Posted 4 years ago

“Very good service”

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Posted 4 years ago

“You did well to blocker for me a loan but you got it on a high PR rate and that why I have given 3 0ut of 5. You had quoted me around 13% and I ended up getting the loan at 30%. Had I got the loan at the rate you quoted me first, you could have 5 out of 5.”

Helpful Report

Posted 4 years ago

Hi Stephen, thank you for taking the time to review us. With regards to your rate, sometimes additional information can lead to a quote being amended. The rate you are offered is based on your credit profile and is not influenced by us or the lender. We are pleased that you were happy overall service and communication. Kind regards, Evolution Extra.

Posted 4 years ago

“Aswell as having to ring for updates being told we had been accepted then wanting more info when we thought that was it. Also when people are on day offs others should continue sorting it. I won't be recommending you.”

Helpful Report

Posted 4 years ago

Hi Keith, thanks for taking the time to leave us a review. We are sorry to hear you experienced some problems with communication - we strive for excellent customer service and have clearly let you down on this occasion. Your comments have been fed back to the relevant teams to improve our processes; we hope you enjoy your new vehicle. Thanks, Evolution Extra

Posted 4 years ago

“Carly was very professional however I asked for settlement figure but was told loan had to run for 6 months before I can clear the debt”

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(Carly H.) - Posted 4 years ago

“Took a long time to sort out. But was sorted after”

Helpful Report

(Callum F.) - Posted 5 years ago

“In my opinion the service could have been better. there seemed to be no urgency about how long it took to exchange emails and payment with car dealer. both blaming each other for the delay. I seemed to be making calls daily to both parties to chase up.”

Helpful Report

(Corey W.) - Posted 5 years ago

“Richard was great.The process took to long and i was going i was going between you and the garage to much try to move things forward.”

Helpful Report

(Richard A.) - Posted 5 years ago

Evolution Extra is rated 4.8 based on 8,694 reviews