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Evolution Extra Reviews

4.8 Rating 8,152 Reviews
98 %
of reviewers recommend Evolution Extra
Company Reviews Metrics Info
4.8
Based on 8,152 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Evolution Extra Reviews

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker and is

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Colin Applegate
Verified Buyer
“I have only given 3 stars as there was a delay on my finance document check, I was told this was due to the finance company. I called evolution at 16.30 and was told it normally takes 6 hours and we was coming in to the sixth hour. I then called the next day about 10.30 and was told by Nick that the finance company had not come back to them and he would chase. I left until 13.30 and called again to see what the hold up was and spoke to Leanne. This is where the stars go as I found her to be quite rude in her attitude she told me it normally takes 24 hours and that as soon as they hear anything then they will contact me. I informed her I had another company that was contacting me who said they would be £300 cheaper over the term of the finance, not a great deal and as evolution was dealing with it already I would rather sort with them. She basically said if you want to go with another company then do so but we will ring you when we hear something.”
Helpful Report
Posted 2 years ago
Dear Colin, thank you for taking the time to give us feedback and we’re sorry to hear that things haven’t gone as smoothly as they should have done. Having investigated your comments, we can see that there were errors within your application that resulted in delays. We agree that we could have done a better job in managing your expectations. Your experience has been related back to the various teams and individuals involved and will be used to make improvements to our process and approach. We apologise once again and hope that you are now enjoying your new vehicle. Kind regards, Evolution Extra.
Posted 2 years ago
Sharron McVeigh
Verified Buyer
“Initial phone call was 1st class. Unfortunately the communication between Evolution and Eden Vauxhall was a Disaster . Money barn just kept debuting the 5 x £1.00 card verification charge due to some person incorrectly entering a wrong door number . I was promised I would receive a refund, but it has still not been credited to my card . Then the finance figures were out by 12p, so I had to take an afternoon off work and travel to the dealership to Sign again! I was promised compensation for this journey, but I still have not received. If this can be resolved I would be a happy customer !”
Helpful Report
Posted 2 years ago
Dear Sharron, thank you for taking the time to review us. We are sorry to hear that your experience has not been as smooth as it should have been. Unfortunately, it does appear that there were system issues during the bank verification, which resulted in the multiple £1 amounts being debited from your account. We have chased up the lender to action your refund. We also apologise for the inconvenience caused during signing, which was due to documents not being properly checked. This has been noted and fed back to our team. We do record all calls for training and quality purposes and we cannot identify when compensation was offered. However, we hope you are now enjoying your new vehicle and we appreciate you providing us with feedback of your experience, which will be used to make improvements. Kind regards, Evolution Extra
Posted 2 years ago
Paul Smith
Verified Buyer
“Very quick and easy but only had my car 6 weeks and it needs a new alternator and battery, when you pay over 5grand for a car you don't expect it to break down, warranty covers alternator but not battery, I rang the dealer who I got the car from and he wasn't interested, now £300 out of pocket”
Helpful Report
Posted 2 years ago
LEANNE PORTER
Verified Buyer
“Evolution couldn’t do enough but the company Moneybarn was awful to deal with!”
Helpful Report
Posted 2 years ago
Mihaela-Lidia Ardeleanu
Verified Buyer
“Is no comunication betwen car shop , evolution and costumer ,”
Evolution Extra 3 star review on 8th October 2021
Helpful Report
Posted 2 years ago
Dear Mihaela-Lidia, we're sorry to hear that your application has not gone as smoothly as it should have done. Upon investigation, it does look like there were a number of changes made that were not your fault. This will have made for a bit of a confusing experience for you and we apologise on behalf of all parties for this. Your feedback has been noted and will be fed back. We're so pleased you're finally in your fantastic new car and we hope you're enjoying it! Kind regards, Evolution Extra.
Posted 2 years ago
Leanne Rowe
Verified Buyer
“Took longer than expected to get the finance sorted due to mistakes being made which was what not down to us but we got there in the end and once they sorted the issues out which took a few days”
Helpful Report
Posted 2 years ago
Hi Leanne, thanks for taking time to review us. We're sorry you felt the process took too long. It does appear that there were some complexities around your arrangement which meant the process took a little longer than normal but we cannot identify any mistakes. We hope you're now enjoying your new car. Kind regards, Evolution Extra.
Posted 2 years ago
Gail Marshall
Verified Buyer
“12 phone calls later and 2days and I am sorted, seemed tedious at times and believe I could have been asked for all my information within half the amount of calls”
Helpful Report
Posted 2 years ago
Dear Gail, thank you for taking the time to review us and we're sorry that you felt the process was laborious. As a specialist department, the paperwork required can sometimes be a little more involved. We try to take as much of that pain away as possible but should a lender require more information, we do need to fulfil that requirement. We're pleased we were able to get your application across the line and we hope you enjoy your new car. Kind regards, Evolution Extra.
Posted 2 years ago
Peter Shields
Verified Buyer
“Very good service”
Helpful Report
Posted 2 years ago
Stephen Maseko
Verified Buyer
“You did well to blocker for me a loan but you got it on a high PR rate and that why I have given 3 0ut of 5. You had quoted me around 13% and I ended up getting the loan at 30%. Had I got the loan at the rate you quoted me first, you could have 5 out of 5.”
Helpful Report
Posted 2 years ago
Hi Stephen, thank you for taking the time to review us. With regards to your rate, sometimes additional information can lead to a quote being amended. The rate you are offered is based on your credit profile and is not influenced by us or the lender. We are pleased that you were happy overall service and communication. Kind regards, Evolution Extra.
Posted 2 years ago
KEITH DOWELL
Verified Buyer
“Aswell as having to ring for updates being told we had been accepted then wanting more info when we thought that was it. Also when people are on day offs others should continue sorting it. I won't be recommending you.”
Helpful Report
Posted 2 years ago
Hi Keith, thanks for taking the time to leave us a review. We are sorry to hear you experienced some problems with communication - we strive for excellent customer service and have clearly let you down on this occasion. Your comments have been fed back to the relevant teams to improve our processes; we hope you enjoy your new vehicle. Thanks, Evolution Extra
Posted 2 years ago
Raymond Deacon
Verified Buyer
“Carly was very professional however I asked for settlement figure but was told loan had to run for 6 months before I can clear the debt”
Helpful Report
(Carly H.) - Posted 3 years ago
Sarah Dutton
Verified Buyer
“Took a long time to sort out. But was sorted after”
Helpful Report
(Callum F.) - Posted 3 years ago
Simon Cooper
Verified Buyer
“In my opinion the service could have been better. there seemed to be no urgency about how long it took to exchange emails and payment with car dealer. both blaming each other for the delay. I seemed to be making calls daily to both parties to chase up.”
Helpful Report
(Corey W.) - Posted 3 years ago
Manuel Lareo
Verified Buyer
“Richard was great.The process took to long and i was going i was going between you and the garage to much try to move things forward.”
Helpful Report
(Richard A.) - Posted 3 years ago
Colin Macdonald
Verified Buyer
“It didn't long winded process.and lack of communication several times”
Helpful Report
(Oliver S.) - Posted 4 years ago
Hi Colin. I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra
Posted 3 years ago
Oliver S.
Verified Buyer
“Happy to of received finance so I could get a newer car than I already had thankyou”
Helpful Report
(Oliver S.) - Posted 4 years ago
Oliver, we were pleased to assist you in your car buying process/journey. Kind regards Evolution Extra
Posted 4 years ago
Natasha Wyness
Verified Buyer
“The person Daniel Cliffe who handled the process - told a little white lie to me explaining the first payment for the car would be taken 30 days after signing the contract. Then after signing and finance being accepted from Oodle , got a text message explaining my first payment would be taken on the 30th November. And I signed on the 14/15th November so not very happy about this. Or I wouldn’t of signed until the month after.”
Helpful Report
(Daniel C.) - Posted 4 years ago
Hi Natasha, i hope you are well and enjoying your new car. Your feedback was forwarded to myself for review and i am now in a position to come back to you. It appears after investigation semantics may play a part in your dissatisfaction. Having listed to the call recordings relating to our part in your process of purchasing a new car. What has actually been discussed on the call with yourself is, that we have provided all the correct information and no untruths have been said. We also state that both ourselves and you will check with the lender on when your first payment date will be as the date you enquired about/requested is out of the lenders policy. When you have then gone on to complete the E-Sign, you have selected and agreed to the current payment date after following the steps on their website. (Evolution have no part or sight in the customer actually completing the E-Sign online) We have subsequently enquired with Oodle and asked if the payment date can be changed, but they are unwilling to do so as you have selected a date and signed the direct debit mandate for this month on the Lenders E-Sign and we (Evolution) are also unable request changes to a live agreement. We have checked with the lender, and their E-Sign process clearly states that the customer is given a full explanation as to when the 1st payment will be, and that you the customer have agreed to those terms. In order to try and offer some assistance, can i maybe suggest that you contact Oodle finance direct, explain the situation fully and try to ascertain if they will amend to a date that meets your approval. Please let us know if you are successful, as this will be useful to know for future customers. I know and understand this may not be the response you wanted to hear, but if we can assist or help in any way we will, Kindest regards Paul Hibbert
Posted 4 years ago
Philip Naylor
Verified Buyer
“Sorted out a car”
Helpful Report
(Corey W.) - Posted 4 years ago
Thanks Philip, Hope you enjoy the new wheels Best regards Evolution Extra
Posted 4 years ago
Ajaz Shah
Verified Buyer
“Very helpful and find me right deal”
Helpful Report
Posted 4 years ago
Thanks Ajax, enjoy the car, it was our pleasure to assist. Best.
Posted 4 years ago
Lorraine Bundu Kangudie
Verified Buyer
“The quick update on my progress”
Helpful Report
(Nikki M.) - Posted 4 years ago
Thank you so much for the kind words Lorraine Best regards.
Posted 4 years ago
Evolution Extra is rated 4.8 based on 8,152 reviews
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