Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,691 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,691 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't long winded process.and lack of communication several times”

Helpful Report

(Oliver S.) - Posted 5 years ago

Hi Colin. I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 5 years ago

“Happy to of received finance so I could get a newer car than I already had thankyou”

Helpful Report

(Oliver S.) - Posted 5 years ago

Oliver, we were pleased to assist you in your car buying process/journey. Kind regards Evolution Extra

Posted 5 years ago

“The person Daniel Cliffe who handled the process - told a little white lie to me explaining the first payment for the car would be taken 30 days after signing the contract. Then after signing and finance being accepted from Oodle , got a text message explaining my first payment would be taken on the 30th November. And I signed on the 14/15th November so not very happy about this. Or I wouldn’t of signed until the month after.”

Helpful Report

(Daniel C.) - Posted 6 years ago

Hi Natasha, i hope you are well and enjoying your new car. Your feedback was forwarded to myself for review and i am now in a position to come back to you. It appears after investigation semantics may play a part in your dissatisfaction. Having listed to the call recordings relating to our part in your process of purchasing a new car. What has actually been discussed on the call with yourself is, that we have provided all the correct information and no untruths have been said. We also state that both ourselves and you will check with the lender on when your first payment date will be as the date you enquired about/requested is out of the lenders policy. When you have then gone on to complete the E-Sign, you have selected and agreed to the current payment date after following the steps on their website. (Evolution have no part or sight in the customer actually completing the E-Sign online) We have subsequently enquired with Oodle and asked if the payment date can be changed, but they are unwilling to do so as you have selected a date and signed the direct debit mandate for this month on the Lenders E-Sign and we (Evolution) are also unable request changes to a live agreement. We have checked with the lender, and their E-Sign process clearly states that the customer is given a full explanation as to when the 1st payment will be, and that you the customer have agreed to those terms. In order to try and offer some assistance, can i maybe suggest that you contact Oodle finance direct, explain the situation fully and try to ascertain if they will amend to a date that meets your approval. Please let us know if you are successful, as this will be useful to know for future customers. I know and understand this may not be the response you wanted to hear, but if we can assist or help in any way we will, Kindest regards Paul Hibbert

Posted 6 years ago

“Sorted out a car”

Helpful Report

(Corey W.) - Posted 6 years ago

Thanks Philip, Hope you enjoy the new wheels Best regards Evolution Extra

Posted 5 years ago

“Very helpful and find me right deal”

Helpful Report

Posted 6 years ago

Thanks Ajax, enjoy the car, it was our pleasure to assist. Best.

Posted 6 years ago

“The quick update on my progress”

Helpful Report

(Nikki M.) - Posted 6 years ago

Thank you so much for the kind words Lorraine Best regards.

Posted 6 years ago

“Easy simple and fast”

Helpful Report

(Richard A.) - Posted 6 years ago

Good to hear Donna, Best regards Evolution Extra

Posted 6 years ago

“After 5/6 week I finally got my car and am so in love with it”

Helpful Report

(Dominic) - Posted 6 years ago

Thanks Jessica, Well worth the wait! Best regards

Posted 6 years ago

“Alex was great but the wrong information was sent to the finance company so it was a bit of stress sorting out. Finance took longer than expected to sort out as well”

Helpful Report

(Alex) - Posted 6 years ago

Hi Lynn, I’m so sorry to hear this. Some times things don’t go according to plan, due to being out of our control. Sorry if any inconvenience was caused. We hope you really enjoy the new car Best regards

Posted 6 years ago

“not really made us happy but it was somewhat acceptable as the process took long”

Helpful Report

(Daniel) - Posted 6 years ago

Hi there. Unfortunately things don't always go according to plan and we are restricted to our actual funders turnaround times and processes. It is also the funder that determines the APR, based on many factors, we just facilitate the process on behalf of the dealer and the funder. I personally apologise for this on their behalf, but the main thing we have assisted you in getting your new car and yo are on the road. Many thanks for taking the time out to feedback. Kindest regards Evolution Extra

Posted 6 years ago

“Finding a the affordable amount a month for us”

Helpful Report

(Alex) - Posted 6 years ago

Glad to have been of service Natalie. Best regards Evolution Extra

Posted 6 years ago

“A marathon but we got there”

Helpful Report

(Dominic) - Posted 6 years ago

Hi David, sometimes we are beholden to the actual lender processing time. Sorry things didn't go according to plan. Enjoy the new car Best regards

Posted 6 years ago

“Purely because we were offered finance to buy a car. The actual process and communication was rather poor.”

Helpful Report

(Alex) - Posted 6 years ago

Hi Rachel, Im sorry to hear that. Something things beyond our control, don't alway go according to plan. I'd be keen to hear further your dissatisfaction if you could email please? Kind regards and thanks for taking the time out to feedback Evolution Extra

Posted 6 years ago

“Glad we got results but the process was very slow”

Helpful Report

(Dominic) - Posted 6 years ago

Sorry, things didn't go according to plan in terms of speed of service. We are reliant to the service levels of the lender at the end of the day. The main thing is you are now on the road and sorted with your new car. Best regards

Posted 6 years ago

“...........”

Helpful Report

(Richard) - Posted 6 years ago

“I eventually got the finance”

Helpful Report

(Daniel) - Posted 6 years ago

Glad we could assist Teresa. Thank yo ufos your custom. Regards

Posted 6 years ago

“Very helpful thank you”

Helpful Report

(Nikki) - Posted 6 years ago

Thanks callum, hope you are enjoying the new car Regards Evolution Extra

Posted 6 years ago

“Happy with the outcome thank you”

Helpful Report

(Richard) - Posted 7 years ago

Thanks Chris, glad to have been of service. Best regards Evolution Extra

Posted 7 years ago

“They found me a funder apart from that communication was very poor. They could go hours to days without me having to chase them for answers. Hopefully will never use again.”

Helpful Report

(Daniel) - Posted 7 years ago

Bobby, we appreciate you took the time out reply to us, and I have looked into the process of your application. On this occasion, our usual high standards have not emanated through, despite the numerous conversations that had taken place. We take your thoughts and comments on the chin, apologise wholeheartedly and aspire to deliver better service as a result of this. Best regards and enjoy the new car! Evolution Extra

Posted 7 years ago

“Good service. Disappointing you get hassled If you give a score they don’t like !! The rep even sent an email to ask why I gave 4 out of 5. The reason I gave 4 was when they knew I was not getting finance 1st time I was ignored!!”

Helpful Report

(Oliver) - Posted 7 years ago

Appreciate the time taken Trevor to provide the feedback you have. Best regards Evolution Extra

Posted 7 years ago

Evolution Extra is rated 4.8 based on 8,691 reviews