Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.83

4.8 Rating 8,827 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,827 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service thanks to the team very good communication and polite service understood what I required listen to me kept me up to date on progress recommend them to anyone who's buy a car on finance all the best”

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Posted 2 years ago

“Delay with asking for documents, delays in reply’s and I had to chase things constantly”

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Posted 1 day ago

Dear Alannah, Thank you for your review. We are sorry to hear you were disappointed with your experience with Evolution Extra. Unfortunately, this application involved more back and forth than we would ever want for a customer, and we recognise that communication at the start could have been better on our side. Once identified, we worked hard to keep you updated throughout the process. Some delays were caused by documentation being rejected by the lender, which was outside of our control, but we appreciate how frustrating the overall experience must have been. We would like to thank you again for your feedback as it allows us to improve our processes and helps us retain our usual high standards. Kind regards, Evolution Extra

Posted 17 hours ago

“Thank you so much for making life easy for me”

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Posted 2 days ago

“Good from start to finish 😁”

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Posted 3 days ago

“Great service”

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Posted 4 days ago

“From start to the delivery of my new Vehicle, Evolution is second to none! Would definitely use this service again and again!”

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Posted 4 days ago

“Excellent work, Thanks a lot Guys.”

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Posted 5 days ago

“It was very great experience”

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Posted 5 days ago

“Very helpful customer service and they explained in detail if what is required and finance options. The process was quick.”

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Posted 1 week ago

“Simple quick process completed professionally”

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Posted 1 week ago

“Very strait forward, nice people to talk too, thank you”

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Posted 1 week ago

“Great contact/ communication and so helpful. Great first time experience.”

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Posted 1 week ago

“I wood like to thank Alex for all his help and support and keeping me always informed 5 🌟 from me 🥳”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Ws helped with lovely people am reallu grateful it went well”

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Posted 2 weeks ago

“No fuss car finance - kept the process simple with no messing around with back and forth and forms. An E-sign and the money was on the way to my garage so I could go and collect my new car! Hassle free - I can strongly Evolution! (:”

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Posted 2 weeks ago

“1 call handler very rude. Not as nice to speak to. The finance company who actually give the money was very nice and explained properly. I would deal with the finance company again but think twice about yourselves.”

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Posted 2 weeks ago

Dear Gail, Thank you for your feedback. We take reviews like this very seriously and have carried out a full review of your interaction with our team. Based on this, we haven’t been able to identify any instances where our advisor was rude, but we’re sorry to hear that this was your experience. In some cases, additional checks are required to complete an application, and while these are in place to ensure everything is processed correctly and securely, we understand they can sometimes feel frustrating. We would like to thank you again for leaving a review. If you have any further queries or issues, please email complaints@evolutionfunding.com and a member of our team will get back to you as soon as possible. Kind regards, Evolution Extra

Posted 2 weeks ago

“Communication quite poor, having to phone constantly rather than being given updates. Very slow in responses and difficult never speaking to the same person. Also didn’t let us know they required additional information until we had travelled 3 hours to a dealer, leading to leaving without the car and repeating the trip. Had their communication been better this wouldn’t have happened.”

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Posted 2 weeks ago

Dear Jordan, Thank you for your feedback - we’re sorry to hear about your experience. In this case, the lender requested additional information after the invoice stage, which can occasionally happen as part of their final checks. Unfortunately, Evolution Extra has no control over when lenders make this decision. We appreciate that this can be frustrating, and we agree that clearer communication from our side would have helped manage expectations better. As a general process, we do advise that vehicles aren’t collected or invoiced until funds have been fully approved and paid out, to avoid situations like this. We’ll take your comments on board to improve how we communicate throughout the process, and we appreciate you bringing this to our attention. Kind regards, Evolution Extra

Posted 2 weeks ago

“Very good experience, customer service was excellent”

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Posted 2 weeks ago

“The process wasn’t difficult and I liked it”

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Posted 3 weeks ago

“I am a very happy and satisfied customer”

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Posted 3 weeks ago

Evolution Extra is rated 4.8 based on 8,827 reviews