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EverWith Memorial Jewellery Reviews

4.9 Rating 9,210 Reviews

98 %

of reviewers recommend EverWith Memorial Jewellery

Company Reviews

Product Reviews

4.9

Based on 9,210 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About EverWith Memorial Jewellery:

EverWith offers an extensive choice of pendants, rings, bracelets, and earrings in a range of styles and designs to suit all tastes.

Our team of craftspeople respectfully blend a tiny amount of the ashes with the special resin in the chosen colour. Each of our exquisitely crafted pieces of jewellery contains a small cavity where the resin containing the cremation ashes is carefully entered layer upon layer.

EverWith memorial jewellery offers a unique and beautiful option for people who wish to be able to keep a small part of their departed loved one close to them always.

Visit Website

Phone:

01452 379379

Email:

info@everwith.co.uk

Location:

Carina House, Sunrise Parkway,
Milton Keynes
Buckinghamshire
MK14 6LS

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EverWith Memorial Jewellery 5 star review on 6th May 2024

EverWith Memorial Jewellery 5 star review on 6th May 2024

EverWith Memorial Jewellery 5 star review on 6th May 2024

EverWith Memorial Jewellery 5 star review on 6th May 2024

EverWith Memorial Jewellery 5 star review on 6th May 2024

Roberta Crossley

EverWith Memorial Jewellery 5 star review on 5th May 2024

EverWith Memorial Jewellery 5 star review on 5th May 2024

4482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with my pendant, I thought with paying an extra £20 to have the diamond dust there would be more of a shine or sparkle, to me it looks quite dull.”

“Hi I ordered 3 items of jewellery from you and 2 of them are fine, the white gold ring has discoloured this si not what was expected after 2-3 months.”

“I was disappointed with my ring and it wasn’t as I expected it to be so obviously upset as it was done with my husbands ashes. I did write to tell your company my disappointment on receiving it. I expected it to be like the picture and much chunkier than the petite ring I received. I also am not sure it is white gold and am going to take it to a jewellers to look at it. It is also too big despite using the ring sizer. My daughter had a necklace made with her fathers ashes from you and it is lovely. Sorry about this negative review but this is how I feel Mrs ritchie .”

Dear Mrs Ritchie, We are sorry to hear that you are not completly satisfied with your jewllery order. I can see that our customer service team have since been in contact with you. We can confirm that our jewllerey is 9K white gold as depicted on our website and has been hallmarked by the UK assay office to confirm this. Unfortunatly with the size of your requested ring we do need to rely on our customers informing us of the correct size so that we can make the correct size ring for them. I can see that in your dispatched photos your ring has been made to the correct measurments and made as advertised. If your ring is not the correct size we do offer a resizing service for our customers under our repair fees so when you know the size you need, feel free to contact our customer service team who can arrnage your re-sizing for you. We are glad your daughter was happy with her purchase of one of our pendnats. Best wishes Everwith

“The bracelet that I bought for my sisters 60th was a discace I paid 145 pounds for it you did offer to put a bigger chain on it that would take 15 days and my sisters birthday is 15th I felt as it looked like a kids bracelet not wore what I paid I will not buy any more of you I had a ring from a different company it was only 95 it was worth it so I will not be recommended you.”

Dear Davina Thank you for taking the time to leave a review. I have requested that one of our Customer Services team reach out to your Mother. The bracelet in question should be eight inches in length. I can also confirm that the material is 925 Sterling Silver. best wishes EverWith

“The ring is beautiful, it brought a tear to my eye thinking my mother's ashes were inside. Having read the care guide I feel nervous about wearing the ring as there are too many things you have to be careful or avoid doing, so I have to keep taking it off and am now frightened to wear it in case I lose it. And knowing mum's ashes are inside it I cannot bare the thought of it being lost. I will keep it safe but dare not wear it.”

Good afternoon, Thank you for taking the time to leave your review we are glad you are happy with your ring and we hope it serves as a lovely reminder. Our care guide is there to support our customers in maintaining the jewellery and ensuring the life of the jewellery is maximised, our main guide is to remove the jewellery when using cleaning products/washing hands or bathing due to the precious ashes kept in our jewellery. Best wishes Everwith

“Couldn’t get through on the phone after spending a substantial amount of money”

Good afternoon, I just wanted to share with you the customer service team contact number 01452 379379 and our opening hours are Monday - Friday 9 am-5 pm unfortunately if you call outside of these hours we would not be in the office to take your call. Or if you prefer please feel free to contact our customer service team by email at info@everwith.co.uk I am sure they would be happy to help We have taken a look at your order and can see the diamond dust is as visible as it should be and as per our website these are ground down real diamonds to add a subtle glint in sunlight Best wishes Everwith

“It appears that the ring can not go near water, I have worn it twice in the shower and it looks like water has got inside . If I seen the warning leaflet that came with the ring I wouldn’t have bought it”

Dear Michael, Sorry to hear that the ring has been damaged by the water unfortunately with any jewellery it is recommended to be removed when washing hands or making contact with water, due to the nature of our rings and the use of resin and ashes we do try to always advise not being worn in water. If you have not already it might be worth contacting our customer service team to see if anything can be done with your jewellery. Best Wishes Everwith

“Excellent service and delivery but disappointed with ring as ashes aren't as clear in the ring compared to the one shown in brochure”

Dear Glenn, We are sorry to hear you are not completely satisfied with your ring I have taken a look at your completion photos and the ring looks lovely I can see you went with our black resin and unfortunately visibility of the ashes would depend on the size and colour of the ashes provided so this can often differ. Best Wishes Everwith

“Lovely jewellery but I am still waiting for authenticity of the gold ring I purchased. I received mixed messages regarding the timing of the ring and a suspicious story as to why it was produced so quickly leaving me to question whether it is gold or not. I have yet to received a reply from EverWith.”

Good afternoon, I have taken a look at your order for you and can see that you have been sent our white gold waves ring. Our usual turn around time on gold is up to 8 weeks but as you have ordered one of our most popular rings we keep stock of certain gold items so we can fulfil customer orders quicker for you the aim of this is to provide better customer service, we apologise if this has been taken another way or would seem suspicious. I have asked our customer service team to reach out to you as i can see on your message you have not had a reply from us. Best Wishes Everwith

“I was counting down the days to receive my memorial ring so I could feel like my beautiful boy Archie was back with me everywhere I go. The ring itself is a beautiful design, however, I wish there had been the option to view what the resin looks like with and without the diamond dust. I opted to go without the diamond dust as I couldn't find any images to compare the difference and was worried about it might make the ring look cheap (considering the overall cost was very expensive) or cover up the ashes in the resin. I assumed the photos I had seen were without as the diamond dust was only an optional add-on (and as I say, on both the website and social media I couldn't find any images stating whether they had the diamond dust in the resin). In hindsight, I wish I had opted for this add-on as all of the images I have seen must have had the diamond dust as the resin in my ring looks very dull in comparison to the images I have seen so I'm quite sad about this as I thought it would look more special, like my beloved Archie whose ashes are in the resin. If in doubt, I would go for the diamond dust to avoid the same disappointment.”

Good Afternoon, Thank you for your review. Your feedback is greatly appreciated. We have taken the opportunity to look at your ring and it looks absolutely beautiful. Our Customer Service Team are always available to talk to for any queries you may have had so we are sorry you are not entirely satisfied with your choice. Thank you once again for your feedback. Everwith

“Necklace was beautiful but overpriced for a fragile chain. 8 weeks wait on gold with lack of communication from Everwith. Was really shocking considering I had sent all the ashes I have. A little consideration would go a long way when it comes to order updates, I had to chase which is really poor service. Response to communication online showed lack of empathy also when told about the wait. Overall experience was negative and I would not recommend this service to anyone.”

Good afternoon, We are sorry to hear you have had a negative experience our communication process is currently to email our customers when we safely receive ashes, the next email was to confirm our gold ordering timescales so you know when to expect you order complete, I can see we also contacted you when your gold order had arrived with us with a question on your order card, and finally we email our customers when the order has been completed and passed our quality control checks and a final email is sent with shipping tracking numbers. We are sorry if this communication did not reach the email on your account or if you felt we need to provide more updates this feedback will be passed onto our customer service team. Thank you for placing your order and for your feedback Best Wishes EverWith

“Not pleased with ring looks cheap and nasty like costume jewellery”

Good Afternoon, Sorry to hear your not happy with the quality of you ring I can see you had ordered our waves ring in 9K Yellow Gold which is one of our most popular styles, So this is Surprising feedback to here regarding this product as we receive many positive reviews on this particular product. I have asked one of our Customer Service Team to get into contact with you so we can get some more detail and see if there is anything we can do. Best Wishes EverWith

“First a time delay and no contact from company although they had received payment. Once I had emailed jewllery arrived quickly, but felt the paw print was too big for me and probably because of the colour I chose could distinguish ashes and chain very thin. Would not recommend”

Dear Valued customer We do apologise for any lack of communication, our current communication process is to notify our customers via email when we safely receive collection packs and order completion times. when our customers orders are complete an email is sent confirming order completion and ready for shipping followed by tracking information from our courier. We deeply apologise if this process was not followed and this will be addressed. sorry you are unhappy with the size of the pendant we do include our jewellery measurements on our website. Thank you for leaving a review your feedback will be taken onboard Best Wishes Maison Customer Service Manager

“I was disappointed when I received as pendant was alot smaller then expected and chain provided very thin and short. I had to but a new necklace to put it on but was difficult to find one that would fit through the clasp as was small also. I ordered clear but wish I had gone for a colour instead as looks tinted yellow. Customer Service and communication was good though.”

Dear Doire Lawne, Thank you for leaving your review and your feedback we do aim to include our measurements on our website for all of our Jewellery, we do have an option to upgrade the chain provided with each of our pendants should you wish. But thank you for the review on the chain you received with you order this will be taken onboard we are glad that our customer service team provided good communication Best Wishes, Maison Customer service manager

“This is a reply from an earlier review as this seems the only way the company communicate with. But you still cannot communicate back when they reply. It’s it just the part of Royal Mail I’m afraid or just the length of process. I received an email on the 3rd of February to say you received everything you needed to start making the jewellery and the website also states you will RECEIVE the completed product within seven working days; this was not true and I also emailed the customer services team for a response before leaving a review and again was let down as I have had no communication from them. As you can see there are more than one issue; I hope you can learn from this to help others experience when purchasing what you are selling them.”

“The order process was rather long and the postal is slow considering I paid online straight away, the process took longer than ForEver with say it takes. I also contacted their CS team about this and never received a response after 1-2weeks”

Hi Daniel, Thanks for your review and I fully understand your frustrations. We're a little at the mercy of Royal Mail at the moment as they have a lot of staff off work due to Covid-19. Post, both receiving here and sending, can be very sporadic at the moment. I'm truly sorry that you didn't experience our normal, excellent service. Best wishes, Jonathan Director, EverWith Ltd

“Disappointing has no show paid extra for gold dust but can’t see it I chose the white stone for my ring should have got a coloured stone”

Dear Evelyn, Thanks for taking the time to leave us your review. My customer service team will be in contact today to discuss the diamond dust issue with your ring. Best wishes, Jonathan

“Just received my mum heart locket and very disappointed with the necklace very short and thin, not worth the money I paid”

“Order form is an incorrect way of ordering so my sentimentle gift for my mum was ruined as it was all sent to her email based on requesting a brochure, not my details on the order form”

“I placed 2 orders for a large rose gold locket, and a small silver locket. As the rose gold items are made to order I had to wait around 4-5 weeks for my order. A mistake was made and I ended up receiving a small rose gold locket which means I now have to wait another 4 weeks for my item. The item was beautiful but unfortunately let down by the service.”

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EverWith Memorial Jewellery is rated 4.9 based on 9,210 reviews