This is a reply from an earlier review as this seems the only way the company communicate with. But you still cannot communicate back when they reply. It’s it just the part of Royal Mail I’m afraid or just the length of process. I received an email on the 3rd of February to say you received everything you needed to start making the jewellery and the website also states you will RECEIVE the completed product within seven working days; this was not true and I also emailed the customer services team for a response before leaving a review and again was let down as I have had no communication from them. As you can see there are more than one issue; I hope you can learn from this to help others experience when purchasing what you are selling them.