Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.58

4.6 Rating 1,666 Reviews

91 %

of reviewers recommend Eurofit Autocentres

Company Reviews

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Info

4.6

Based on 1,666 reviews

Customer Service
Communication Channels	Telephone

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Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my Audi A3 for a full service 5 xxxxx service as always been their many times with other cars ,from the moment you walk in to collection of your car first class service this is what keeps me coming back ,but also very good price thank you keep up the good work it realy is great service xx”

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Posted 11 years ago

“I have used this garage for 20 years+ - now a Eurofit AutoCentre. Always excellent and friendly service - admin. is good and never had a problem subsequent to Services, MOT's etc. Problem solving is also good. Charging structure is very competitive. Highly recommended.”

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Posted 11 years ago

“Excellent service at great prices. Lovely staff too.”

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Posted 11 years ago

“Took my Audi A1 to Eurofit for its 1st MOT. I was suspicious ( knowing that there main income comes from selling tyres ) as I watched the tester spend 15 minutes of the test time just checking the tyres. It was then no surprise that he raised an advisory on both rear tyres stating that they were both 'worn out of shape' . Both tyres were original Michelin / Audi fit tyres with 5.5mm of tread left on them. When I challenged the tester he said that its the same with all VW / Audi cars, the tyres wear out of shape before they wear properly out. I have since taken the car to my Audi dealership and had the tyres examined, they say that they are perfectly OK and cannot understand why there was an advisory issued on them. I would definitely not recommend this particular ( Cannock ) Eurofit centre, they are even worse than National Tyres.”

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Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. All of our MOT testers are fully trained and meet the standards required by VOSA (who regulate the tests) and are regularly monitored externally. It is a common issue for rear tyres on German vehicles to suffer from tyres being out of shape and we would advise camber and castor settings to be checked. An MOT advisory is a fault that will not cause the vehicle to fail an MOT, however require attention and should not be ignored. We would recommend rectifying the faults before they worsen and the reason the MOT tester would advise and document this is to make you aware of the issue before it worsens. Tyres are one of the most important components on the vehicle and are the only barrier between you and the road surface; therefore it is vital that your tyres are inspected correctly. Tyres may have plenty of tread however can become rippled and stepped; road potholes and hitting kerbs can also influence this. If you require a second opinion by an MOT tester and not just any technician you are more than welcome to visit any of our branches in your local area, Bloxwich and Wednesfield. Eurofit Autocentres main products are MOT & Service with tyres being a sub product and with the implementation of our Price Promise guarantee the mark up is extremely low. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 11 years ago

“Customer service very good, friendly & helpful staff. Competitive prices. Had to wait slightly longer for my MOT than told but this was not a problem. Will definitely use again in the future.”

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Posted 11 years ago

“What can I say that I've use Eurofit since the 80's up to today, trusted qualified M.O.T service, highly recommended honestly I have been to other garages in the past never again, like a old saying better the garage you know and the garage don't know, THEY Should have a loyalty card so you can get discount for being a regular customer ie 10% of tyres etc. Will carry on using Eurofit 5 stars services”

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Posted 11 years ago

“Very good service polite and friendly and a good price l recommend this company thanks.”

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Posted 11 years ago

“Very good service polite and friendly and a good price l recommend this company thanks.”

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Posted 11 years ago

“Very helpful and good service provided by the team from bilston”

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Posted 11 years ago

“very pleased”

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Posted 11 years ago

“Excellent service and communication (even when it's bad news). GOOD: Professional and polite and got the job done without any fuss. NEEDS WORK: On-line processes need refining.”

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Posted 11 years ago

“Eurofit are the lowest prices anywhere for MOT and services, and are several tens of pounds cheaper than most other nationwide centres. They are friendly and efficient, and the waiting areas are clean and comfortable too. I was even given a cup of coffee whilst I was waiting for my MOT to be completed, which was started exactly on time to the one that I booked. I would recommend them to friends with confidence knowing they would not be disappointed Fred, Pelsall, Walsall”

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Posted 11 years ago

“Great place to get your car fixed very friendly staff and a quick service.the branch manager Kevin holder is friendly and very helpful,I would highly recommend eurofit to anyone.”

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Posted 11 years ago

“Excellent friendly service provided”

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Posted 11 years ago

“I had been trying to arrange a mot for days by ringing but everytime i wasnt getting response! So I decided to book online! I chose the day and time!! Next day due to me being at work my mum received a phone call to say that that day and time wasn't available. Infact they hadnt had got anything till week after!! So at that i rung somewhere else and got it in!! What is the point having a phone if no one answers! And what the hell is the point in having a online options if it does coincide with the shop!! To say i was angry disappointed and appalled is a understatement!”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. We are currently in development of a new site with an integrated on-line booking system and this is due to be launched this year. However, this is not an excuse for the bad experience you had. I will be in contact with the branch manager to ensure that he reconciles both in branch diary with our on-line version on a daily basis. This in turn will eliminate this re-occurring to other customers. Due to the high demand at this branch for our services we have advertised a secretary position to arrange bookings and answer the telephones. Further to this we have been in contact with BT to install a second line. Many thanks for your comments as you have highlighted an issue and I will be addressing this matter by sending out a memo to all the branches to reinforce this policy. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 11 years ago

“Excellent, prompt service, at a really good price”

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Posted 11 years ago

“Very good service. The staff are always helpful and keep you informed of any repairs needed.”

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Posted 11 years ago

“so difficult to find a garage you can trust but have definatly found one here! stuart is always very helpful and have always been completely satisfied with the service recieved for mine and my husbands cars.....wouldnt go anywhere else now!”

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Posted 11 years ago

“From booking online all the way through everything was efficient and friendly”

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Posted 11 years ago

“Used eurofit stafford rd for the first time recommended by a friend excellent custom service displayed by the manager and a fast turn around from start to finish will definatly use eurofit again and will highly recommend.”

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Posted 11 years ago

Eurofit Autocentres is rated 4.6 based on 1,666 reviews