Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 9,838 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 9,838 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 12th April 2024

720

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling delivery advice, been waiting 5 days over the time advised.”

Helpful Report

Posted 10 months ago

Hi Peter, We are sorry to hear you are not happy with our delivery service. I can see the item you purchased was sent as shown on your order, on a 2-7 working day service with the 7th working day being in 2 days time due to the bank holiday last week. Our couriers will contact you prior to your delivery. Kind Regards, Beckii

Posted 10 months ago

“Charge for 2 delivery in the UK. Normally takes 3/4 days”

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Posted 1 year ago

Hi Robert, Thank you for leaving a review, we are sorry to hear you are not happy with our service. We do offer a free 1-5 day delivery service on most orders, however, I can see you chose to upgrade to the 2-day courier option. Our system is showing your order was dispatched on Monday and arrived on Wednesday which is within the timescale you paid for. Please let us know if we can be of any further assistance. Kind Regards, Beckii

Posted 1 year ago

“Product has not been delivered . No update on progress .”

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Posted 1 year ago

Hi Anne, Thank you for getting in touch. We can confirm your parcel has been dispatched and collected by Royal Mail, however, due to their intermittent strike action and the additional load caused by Christmas shopping, as well as the cold weather, they are experiencing severe delays in processing parcels. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise if your delivery has been delayed, but we would really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused, please allow additional time for your tracking details to update and for your order to arrive. Kind Regards, Beckii

Posted 1 year ago

“Ordered a PFD on 29th November. 14th December, still not arrived. Whilst there has been postal strikes and weather disruption, other items ordered from other companies and much later have arrived.”

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Posted 1 year ago

Hi Andy, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Swindon MC yesterday and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 1 year ago

“My parcel hasn’t arrived and the shipping time took a lot longer than expected. I know the Mail strikes are causing issues but think the delivery times should be updated to reflect tha”

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Posted 1 year ago

Hi Lydia, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Southampton DO on Friday and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 1 year ago

“Parcel has not been delivered 😐”

Helpful Report

Posted 1 year ago

Hi Matthew, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Southampton DO today and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 1 year ago

“You have always been my go to provider of kayaking equipment but as of this latest transaction i am highly concerned and dissatisfied and will no longer be recommending you. You used to have a phone number customers could use to contact you with questions regarding a product. Now it's impossible to speak to anyone. Email communications are neither rapid nor appropriate to resolve more complex queries. Requesting a phone back doesn't work.”

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Posted 1 year ago

Hi Carolyn, Thank you for the review, we are very sorry to hear you are not happy with our service. I can see you emailed at 23:44 23/08/22 and we replied to you at 10:48 the following morning, I can see my colleague has also been replying to another email chain you have sent. We are sorry if you have not received these, however they may have ended up in your junk folder. We did also try phoning yesterday and had no answer, but are happy to call you back today if you wish? Our Live Chat is also open if you would like immediate assistance during office hours. Kind Regards, Beckii

Posted 1 year ago

“Had a problem with delivery not being made on time and customer services were argumentative at best. Had paid extra for 48 hour delivery but not met. Will not use again”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear you are not happy with our service, we strive to provide the best service possible to all of our customers. I have just looked into your order and can see you paid £2.99 for 1-2 working day delivery and your order was delivered on the second working day, this is within the estimated time frame on your delivery. Once again, we apologise for the inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Beckii

Posted 1 year ago

“I paid for a paddle from this company, which their chosen courier failed to deliver. I've been waiting weeks for news of what is going to be the outcome. Absolutely disappointed by the customer care and I will never buy anything from Escape Watersports in future.”

Helpful Report

Posted 2 years ago

Hi Robert, We are sorry your parcel did not arrive, as our couriers showed it had been delivered with photo evidence, we had to investigate this as we explained in our emails to you. Your replacement paddle has been sent to you. Kind Regards, Beckii

Posted 2 years ago

“Unfortunately wet suit boots filled full of water on first attempt of wearing, Emailed to say they were not suitable, was told as i had worn once,"no return ". I understand but how was i expected to find this out unless i wore them ? I do think a good will voucher would have gone a long way , ànd i would have used escape watersports again ! Unfortunately i won't be..”

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Posted 2 years ago

“I purchased a cockpit cover that should have fitted my kayak (cockpit size 97 x 52, cover size 95 x 55) however the cover I received was not even close to big enough. I sent a photo to EscapeWatersports showing how small it was and asked for help with return shipping costs, but they refused as they felt my cockpit was larger than advertised. No common sense used and poor customer service, will not use them again.”

Helpful Report

Posted 2 years ago

Hi Matt thanks for leaving your review. As our team have already advised (and you have confirmed yourself) you have purchased a cockpit cover which length is 2cm shorter than your kayak's cockpit. This isn't therefore a fault with the product, the product is the just wrong size. Although the width may be shorter on your kayak, the length will still likely affect how the cockpit cover would fit overall, and in future it would be best to select a cockpit size that will fit the both width and length.

Posted 2 years ago

“Items still not received !! Customer service overall very unhelpful, still awaiting a response for items paid for with nothing to show !!! ☹️ If I ran my business like this I wouldn’t last 2 minutes.”

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Posted 2 years ago

“I had to order 3 sizes of water shoes to be able to keep two pairs as reviews indicated that sizing was lower than usual UK sizing. I am appalled that when I came to return the pair that didn't fit (which was my usual size) I was told that return postage would not be paid according to terms and conditions. These shoes are not fit for purpose if sizes are incorrect so under consumer rules this constitutes a free postage return. We are new customers and I will never order from this company again so how is this good business practice? I paid for delivery so why should I pay for a return in these circumstances? This company has a bad attitude and had I have known before two of the pairs had been worn I would have returned all 3 pairs out of disgust! My advice is that there are better companies around to supply the same goods so buy from them.”

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Posted 2 years ago

“BAD experience!!! I ordered a buoyancy aid and few tops almost a month ago. It was (according to the royal mail) delivered BUT the postman left it in an unsecured place, we were miles away celebrating my partner's birthday I spent over £100 for a present that he doesn't have and I don't have my money. The company is required by law to give me a full refund but they keep saying they have to sort it out with Royal Mail. Well, they should BUT at the end of s day I have NO money neither the products. AND as an irony, I can win £100 for submitting the review!!! Go figure!”

Helpful Report

Posted 2 years ago

The original orders were placed separately and dispatched independently of each other on separate days via Royal Mail. As the tracking showed both packages had been delivered to the correct address on alternate days, we then raised a claim with Royal Mail and openly communicated with you throughout the process. The initial claim was accepted and a refund was immediately issued. There was then a delay with the 2nd claim, but once this had been accepted, a secondary refund was also made. We apologise for the inconvenience this has caused

Posted 2 years ago

“I never even received my item!”

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Posted 2 years ago

“Item description very poor really disappointed with my purchase wasnt what it was to be.”

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Posted 3 years ago

“The rash vest gave me a horrible rash and when I wanted to return they made me cut it up and send photos. Weird man.”

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Posted 3 years ago

“Ordered nearly 20 days ago.still not received it yet.so can't rate the item.can rate customer service.....and I give 1 star.told it's been posted and to allow 5 days for delivery....so where is it????”

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Posted 3 years ago

“My parcel got misplaced by the courier.”

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Posted 5 years ago

“Shocking Delivery In the the last week I have had deliveries from three other marine companies. This is how their ordering process works when ordering online. 1. conformation of the order by email. 2. conformation of dispatch of the order by email and text message 3. conformation of the hourly delivery slot on the day of delivery. This was my Escape Watersport ordering experience: 1. conformation of order by email. 2. No conformation of dispatch, I had to phone up, to see if it had actually had been dispatched, was given a UPS tracking number, the delivery was in transit, no time slot available. Waited all day for order, never turned up. Spoke to UPS, Item sent back to depot, driver couldn't find. Despite giving delivery directions and my mobile number on my initial order with Escape Watersports. 3. Yesterday, spoke to UPS to confirm it was actually going to be delivered, it was out for delivery, again no time slot given. The delivery was finally delivered, to the wrong place I may add at 3pm. My delivery instructions were not on the parcel, not that it should have been needed anyhow. The three other companies coped just fine. So to conclude I will not use Escape Watersports again, your price for a Werner paddle may be good, but your delivery is shocking.”

Helpful Report

Posted 7 years ago

Hi, Many thanks for your review, I can only apologise for the delivery issue this is the first we have heard about it. So the review given is more a review of a UPS driver rather than us as a seller. We as a seller are constrained by what UPS allow us to put on the parcel and the actions they will take. If we had been informed by yourself we would have intervened and tried to make good. I can only apologise on behalf of UPS for the service delivered.

Posted 7 years ago

Escape Watersports is rated 4.9 based on 9,838 reviews