Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 10,865 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 10,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 13th June 2025

Escape Watersports 5 star review on 24th May 2025

Anonymous

853

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy this time. The shipped item differs from the one presented on the website, it is an older product version.”

Helpful Report

Posted 5 months ago

Hi Brian, Thank you for taking the time to leave a review, we are very sorry to see your product is not as you expected. Our team have reached out to you via email to see if we can resolve the issue for you. Kind Regards, Beckii

Posted 5 months ago

“My only criticism is receiving a confirmation email that gives an order but not a reminder of the product; I recently had two orders that I got emails about. They were going to two different addresses and it wasn’t as easy as it should be to know what product each email related to.”

Helpful Report

Posted 10 months ago

Hi Colin, Thank you for taking the time to leave us a review. We are sorry to hear you were not satisfied, however, we can confirm our order confirmations do show what you have ordered, you may need to scroll down in the email if you are looking on a phone. We hope this helps for future reference. Kind Regards, Beckii

Posted 10 months ago

“Hi there you emailed me the order. A dogs dryrobe size large in grey camouflage and you sent me a green camouflage in large I have sent it back for a refund”

Helpful Report

Posted 1 year ago

Hi Stephen, We are sorry to hear your order was not as you expected. I can see you ordered the Dryrobe Dog V3 - Camouflage/Grey - Large and that is the product you received (camouflage outer with a grey lining) If you are looking for the black camo with a grey lining, this is the Black Camouflage/Grey, the product colours are also labelled below the images of each colour to provide clarity. If you would like to return your order, we currently offer free returns and the details can be found in the following link: https://www.escape-watersports.co.uk/returns Kind Regards, Beckii

Posted 1 year ago

“Not as expected”

Helpful Report

Posted 2 years ago

Hi Angela, Thank you for your review. As we have not received any correspondence from you regarding the product, please could you provide us with more information regarding why the item was not as expected, so we may address this? Kind Regards Becx

Posted 2 years ago

“The product was good but delivery time was around a week longer than advertised”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review, we are sorry to hear you were not happy with the delivery. I can see your order was sent via Royal Mail 48 which is usually a 1-5 day service, however, due to the strikes this did take longer. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise that your delivery was delayed, but we really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused. Kind Regards, Beckii

Posted 2 years ago

“Good service and products spoiled by sending the wrong colour of garment.”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for leaving a review, we are sorry to hear you have not received the correct product. Please could you email us at sales@escape-watersports.co.uk with images of the product you have received and we can arrange to find a solution for you? Kind Regards, Beckii

Posted 2 years ago

“The actual service was fine. However, the buoyancy aid was 15 months old when it arrived. As a piece of PPE I would expect it to only be a couple of months old.”

Helpful Report

Posted 3 years ago

“Customer service was excellent and products are lovely (had to return one but that was for sizing issues on my end). However the delivery was over a week late and the package arrived in absolutely aweful condition. Suprisingly the items inside survived the journey and were undamaged so cannot blame anyone but the delivery service.”

Helpful Report

Posted 3 years ago

“My only reservation was that i couldn't contact E W by phone and despite advised to contact via chat box nobody got in touch. I had to return an unwanted present - took it to the depot and was worried when told no receipt to confirm return would be necessary As it turned out the refund arrived as promised on web site. The watersport community is a fiendly and to some extent laid back one but good communication is still important in any business. But - having said - you may be surprised but i would recommend E W on basis of nice ethos quick reliable despatch and refund”

Helpful Report

Posted 3 years ago

“Would be good for kayak not so good for SUP. Strap rubs on wheels.”

Helpful Report

Posted 3 years ago

“Service from Escape Watersports was excellent. Everything arrived in good time no issues. The products however did leave me gasping a little. The KOKATAT Lightweight Glove are a little tight but based on one of the other reviews they should be fine and will give a bit. The Ruk Cradles, well, impossible. The locknuts were so tight one couldn't get them close to securing. These are great bits of kit but do yourself a favor and replace the locking nuts with standard M6 nuts. Much easier, locking washer if your worried about vibrating loose. Once on mine will be staying on...All good, thanks.”

Helpful Report

Posted 4 years ago

“Considering staff were working from home the process of ordering was straightforward. Had to check the "free delivery" statement on their website - we didn't qualify as we were buying a canoe. Delivery was complicated - no field to put any requirements but an email sorted that out. We were notified of delivery but found it was only part delivery - that had not been apparent, we received just a tracking number. Questioned, told delivery was 2-7 working days from receipt of order. Delivery was over that time. However, all arrived safely and very pleased with products”

Helpful Report

Posted 4 years ago

“Good prices and very good product range. Unfortunately let down by courier company, who were unable to keep to the (paid for) fast delivery. No refund of delivery charges offered.”

Helpful Report

Posted 4 years ago

Hi Alastair, We are very sorry to hear your delivery was delayed. From looking at your tracking I can see it was 1 day late due to heavy snow in your area. Unfortunately this is out of both our and DPD's control and is very unusual. We apologise for the inconvenience caused. Beckii

Posted 4 years ago

“Service and delivery very good but unfortunately the size 6 neoprene sailing boots were far too small in length and I couldn't zip them up - I'm a standard size 6 shoe and size 12 in clothes so not a large person! Sent them back at the beginning of December but as yet no refund. I understand the post is really slow at the moment so fingers crossed they reached you ok.”

Helpful Report

Posted 4 years ago

Hi Jan, Unfortunately we have still not received your return parcel, please could you email us with your tracking number so we can investigate this. Kind Regards, Beckii

Posted 4 years ago

“Product was in stock and competitively priced but not delivered im a timely manner. Not received after 5 workind days so chased by email and it arrived 3 days later. Order had not been actioned - Don't know if this was a one off error or the usual turnround time as first time I have bought from Escape.”

Helpful Report

Posted 4 years ago

Hi Peter, We are very sorry to hear you are not happy with the service you received. I have checked our system and it shows your product was delivered on the 5th working day. We do aim to deliver orders faster, however due to the current pandemic some orders are taking the full 5 working days. We apologise for the inconvenience caused. Kind Regards, Beckii

Posted 4 years ago

“No very helpful”

Helpful Report

Posted 4 years ago

Hi Gareth, We are very sorry to hear we have not met your expectations, we have emailed you to see if we can be of any further assistance and look forward to hearing from you. Kind Regards, Beckii

Posted 4 years ago

“Good and reliable. Very quick delivery to the Netherlands.”

Helpful Report

Posted 4 years ago

“Purchase of the buoyancy aid was straightforward, but free delivery turns out to be by 2nd class post which can be subject to very long delays, up to 14 days according to the lady I spoke with. This should be made clear when ordering because no-one wants to potentially wait that long for items to be delivered. I would have chosen the "next day" option had I known.”

Helpful Report

Posted 5 years ago

“Came fast although sizing guide was a bit confusing”

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Posted 5 years ago

“The product I purchased has proven suitable for my needs and the service was adequate. Therefore I would recommend that "shoppers " consider utilizing the same product and service provided by Escape Watersports.”

Helpful Report

Posted 5 years ago

Escape Watersports is rated 4.9 based on 10,865 reviews