Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,397 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 21st August 2026

Anonymous

Escape Watersports 5 star review on 19th August 2026

Haydn T

Escape Watersports 5 star review on 17th July 2026

Anonymous

Escape Watersports 5 star review on 5th July 2026

Sara L

Escape Watersports 5 star review on 3rd July 2026

Christopher F

885

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit disappointed that a waterproof jacket costing over £130 was just in the grey shipping bag… Postie thought it would be fun to post it through the letterbox rather than ring the doorbell! But fortunately the jacket wasn’t damaged! Who would I have claimed off if it had of been damaged?”

Helpful Report

Posted 1 week ago

“Item eventually arrived. The address label had somehow completely faded. Posties opened the package, found my name and did a search which yielded my address.”

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Posted 4 weeks ago

“Hi .. I have contacted you asking how to return an item because the website doesn’t allow you to print off a return label ? No response? I have stated I need the next size up so you are not losing out on a sale .. I need a response please”

Helpful Report

Posted 1 month ago

Hi Mark, Sorry to hear you've had an issue. We've checked our inbox and haven't received any emails from you regarding your return, so we're sorry if your message hasn't reached us. Please could you contact us again? You can also find our returns instructions using the link below: https://www.escape-watersports.co.uk/pages/returns Once we receive your message, we'll be happy to help. Kind regards, Shannon

Posted 1 month ago

“Disappointing Teva sandals. The size 8 was more a size 7, so too small. I’m disappointed that I should have to pay to return this item when sizing is an issue. Tracking the return wasn’t available. The refund is still outstanding, although I’ve received an email saying the item has been refunded. A 7-10 day refund delay is excessive when payment was taken immediately I placed the order. Disappointed.”

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Posted 2 months ago

“Payed for next day delivey on a wednesday but wasnt posted till friday, saturday today, just recieved it ,so a bit dissapointed as needed it yesturday.hence why i payed extra for ndd. Product nicely packaged though.”

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Posted 4 months ago

“Arrived quickly, ordering was simple However, the XL wet suit trousers were far too small. I measured carefully and ordered according to my size but the waist size was not the same as advertised. Have now returned”

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Posted 4 months ago

“The item was lost in transit but the company arranged a refund”

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Posted 9 months ago

Hi Dennis, We are very sorry to hear that you have not received your order. We appreciate you bringing this to our attention, as this is the first we have heard of your issue. Our team have reached out to you via email and look forward to receiving your response. Kind regards, Escape Watersports

Posted 9 months ago

“Great price and service but difficult (impossible) to speak with someone (I did not try email) which may have saved me money assuming they had sufficient product knowledge. Will use again but for products that I have experience of.”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for taking the time to leave a review. We appreciate all feedback, though we feel your comments may not accurately reflect the level of customer service we aim to provide. Our phone lines are open from 9:00 AM to 4:30 PM, Monday to Friday. During these hours, our team is available to take calls unless they are already assisting other customers. After reviewing your order, I noticed it was placed on a Sunday. As our office is closed over the weekend, our phone lines were not in operation at that time. In addition to phone support, we also offer assistance via email, WhatsApp, and live chat. These channels are available at your convenience, and our team responds during office hours. Please don’t hesitate to reach out if there’s anything else we can help with. Kind regards, Beckii

Posted 1 year ago

“Not very happy this time. The shipped item differs from the one presented on the website, it is an older product version.”

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Posted 1 year ago

Hi Brian, Thank you for taking the time to leave a review, we are very sorry to see your product is not as you expected. Our team have reached out to you via email to see if we can resolve the issue for you. Kind Regards, Beckii

Posted 1 year ago

“My only criticism is receiving a confirmation email that gives an order but not a reminder of the product; I recently had two orders that I got emails about. They were going to two different addresses and it wasn’t as easy as it should be to know what product each email related to.”

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Posted 2 years ago

Hi Colin, Thank you for taking the time to leave us a review. We are sorry to hear you were not satisfied, however, we can confirm our order confirmations do show what you have ordered, you may need to scroll down in the email if you are looking on a phone. We hope this helps for future reference. Kind Regards, Beckii

Posted 2 years ago

“Hi there you emailed me the order. A dogs dryrobe size large in grey camouflage and you sent me a green camouflage in large I have sent it back for a refund”

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Posted 2 years ago

Hi Stephen, We are sorry to hear your order was not as you expected. I can see you ordered the Dryrobe Dog V3 - Camouflage/Grey - Large and that is the product you received (camouflage outer with a grey lining) If you are looking for the black camo with a grey lining, this is the Black Camouflage/Grey, the product colours are also labelled below the images of each colour to provide clarity. If you would like to return your order, we currently offer free returns and the details can be found in the following link: https://www.escape-watersports.co.uk/returns Kind Regards, Beckii

Posted 2 years ago

“Not as expected”

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Posted 3 years ago

Hi Angela, Thank you for your review. As we have not received any correspondence from you regarding the product, please could you provide us with more information regarding why the item was not as expected, so we may address this? Kind Regards Becx

Posted 3 years ago

“The product was good but delivery time was around a week longer than advertised”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review, we are sorry to hear you were not happy with the delivery. I can see your order was sent via Royal Mail 48 which is usually a 1-5 day service, however, due to the strikes this did take longer. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise that your delivery was delayed, but we really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused. Kind Regards, Beckii

Posted 3 years ago

“Good service and products spoiled by sending the wrong colour of garment.”

Helpful Report

Posted 3 years ago

Hi Steven, Thank you for leaving a review, we are sorry to hear you have not received the correct product. Please could you email us at sales@escape-watersports.co.uk with images of the product you have received and we can arrange to find a solution for you? Kind Regards, Beckii

Posted 3 years ago

“The actual service was fine. However, the buoyancy aid was 15 months old when it arrived. As a piece of PPE I would expect it to only be a couple of months old.”

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Posted 4 years ago

“Customer service was excellent and products are lovely (had to return one but that was for sizing issues on my end). However the delivery was over a week late and the package arrived in absolutely aweful condition. Suprisingly the items inside survived the journey and were undamaged so cannot blame anyone but the delivery service.”

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Posted 4 years ago

“My only reservation was that i couldn't contact E W by phone and despite advised to contact via chat box nobody got in touch. I had to return an unwanted present - took it to the depot and was worried when told no receipt to confirm return would be necessary As it turned out the refund arrived as promised on web site. The watersport community is a fiendly and to some extent laid back one but good communication is still important in any business. But - having said - you may be surprised but i would recommend E W on basis of nice ethos quick reliable despatch and refund”

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Posted 5 years ago

“Would be good for kayak not so good for SUP. Strap rubs on wheels.”

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Posted 5 years ago

“Service from Escape Watersports was excellent. Everything arrived in good time no issues. The products however did leave me gasping a little. The KOKATAT Lightweight Glove are a little tight but based on one of the other reviews they should be fine and will give a bit. The Ruk Cradles, well, impossible. The locknuts were so tight one couldn't get them close to securing. These are great bits of kit but do yourself a favor and replace the locking nuts with standard M6 nuts. Much easier, locking washer if your worried about vibrating loose. Once on mine will be staying on...All good, thanks.”

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Posted 5 years ago

“Considering staff were working from home the process of ordering was straightforward. Had to check the "free delivery" statement on their website - we didn't qualify as we were buying a canoe. Delivery was complicated - no field to put any requirements but an email sorted that out. We were notified of delivery but found it was only part delivery - that had not been apparent, we received just a tracking number. Questioned, told delivery was 2-7 working days from receipt of order. Delivery was over that time. However, all arrived safely and very pleased with products”

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Posted 5 years ago

Escape Watersports is rated 4.9 based on 11,397 reviews