Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,402 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 24th August 2026

Michelle W

Escape Watersports 5 star review on 21st August 2026

Anonymous

Escape Watersports 5 star review on 19th August 2026

Haydn T

Escape Watersports 5 star review on 17th July 2026

Anonymous

Escape Watersports 5 star review on 5th July 2026

Sara L

886

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to order 3 sizes of water shoes to be able to keep two pairs as reviews indicated that sizing was lower than usual UK sizing. I am appalled that when I came to return the pair that didn't fit (which was my usual size) I was told that return postage would not be paid according to terms and conditions. These shoes are not fit for purpose if sizes are incorrect so under consumer rules this constitutes a free postage return. We are new customers and I will never order from this company again so how is this good business practice? I paid for delivery so why should I pay for a return in these circumstances? This company has a bad attitude and had I have known before two of the pairs had been worn I would have returned all 3 pairs out of disgust! My advice is that there are better companies around to supply the same goods so buy from them.”

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Posted 5 years ago

“BAD experience!!! I ordered a buoyancy aid and few tops almost a month ago. It was (according to the royal mail) delivered BUT the postman left it in an unsecured place, we were miles away celebrating my partner's birthday I spent over £100 for a present that he doesn't have and I don't have my money. The company is required by law to give me a full refund but they keep saying they have to sort it out with Royal Mail. Well, they should BUT at the end of s day I have NO money neither the products. AND as an irony, I can win £100 for submitting the review!!! Go figure!”

Helpful Report

Posted 5 years ago

The original orders were placed separately and dispatched independently of each other on separate days via Royal Mail. As the tracking showed both packages had been delivered to the correct address on alternate days, we then raised a claim with Royal Mail and openly communicated with you throughout the process. The initial claim was accepted and a refund was immediately issued. There was then a delay with the 2nd claim, but once this had been accepted, a secondary refund was also made. We apologise for the inconvenience this has caused

Posted 5 years ago

“I never even received my item!”

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Posted 5 years ago

“Item description very poor really disappointed with my purchase wasnt what it was to be.”

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Posted 6 years ago

“The rash vest gave me a horrible rash and when I wanted to return they made me cut it up and send photos. Weird man.”

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Posted 6 years ago

“Ordered nearly 20 days ago.still not received it yet.so can't rate the item.can rate customer service.....and I give 1 star.told it's been posted and to allow 5 days for delivery....so where is it????”

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Posted 6 years ago

“My parcel got misplaced by the courier.”

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Posted 7 years ago

“Shocking Delivery In the the last week I have had deliveries from three other marine companies. This is how their ordering process works when ordering online. 1. conformation of the order by email. 2. conformation of dispatch of the order by email and text message 3. conformation of the hourly delivery slot on the day of delivery. This was my Escape Watersport ordering experience: 1. conformation of order by email. 2. No conformation of dispatch, I had to phone up, to see if it had actually had been dispatched, was given a UPS tracking number, the delivery was in transit, no time slot available. Waited all day for order, never turned up. Spoke to UPS, Item sent back to depot, driver couldn't find. Despite giving delivery directions and my mobile number on my initial order with Escape Watersports. 3. Yesterday, spoke to UPS to confirm it was actually going to be delivered, it was out for delivery, again no time slot given. The delivery was finally delivered, to the wrong place I may add at 3pm. My delivery instructions were not on the parcel, not that it should have been needed anyhow. The three other companies coped just fine. So to conclude I will not use Escape Watersports again, your price for a Werner paddle may be good, but your delivery is shocking.”

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Posted 10 years ago

Hi, Many thanks for your review, I can only apologise for the delivery issue this is the first we have heard about it. So the review given is more a review of a UPS driver rather than us as a seller. We as a seller are constrained by what UPS allow us to put on the parcel and the actions they will take. If we had been informed by yourself we would have intervened and tried to make good. I can only apologise on behalf of UPS for the service delivered.

Posted 10 years ago

Escape Watersports is rated 4.9 based on 11,402 reviews