Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,325 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 17th November 2025

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was exactly as described, delivered quickly with regular DPD updates and the price paid was the cheapest.”

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Posted 6 years ago

“I ordered a 3 way thermostatic mixer valve and attachments from Ergonomic design over 5 years ago now, I originally purchased from them as I loved the design on it and the great price in comparison to others. Over 5 years later I had an issue which the support team helped me along with, support was great and very friendly. I'm due to move, starting a big renovation project and I will definitely be looking to purchase from them again. Highly recomend. Thankyou”

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Posted 6 years ago

“Web site, easy to use. Delivery excellent. Items very good quality.”

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Posted 6 years ago

“Placd the order online and received the ordered goods within three or four days. Good service. New shower unit not yet fitted so I'll have to wait and see if there's anything else I need to go back to them about but, looking at the packaging, I can't see that there will be any issues.”

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Posted 6 years ago

“Excellent service, best price, prompt delivery, I wish your staff & company All the best”

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Posted 6 years ago

“Products received of excellent quality, delivered promptly and efficiently. Excellent customer service both on the phone and in the showroom. Resolved a small issue with ease, thank you”

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Posted 6 years ago

“good, on time delivery. haven't open the package for the panel, so can't comments for it.”

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Posted 6 years ago

“Superb pricing and great delivery times.”

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Posted 6 years ago

“I was a little concerned reading some of previous reviews. However our service was excellent delivered in just over 24 hours from the point of ordering. Items undamaged and well packed for the journey in good quality cardboard something that many shippers ignore. The driver from PJH was one of the most courteous I have met in over 20yrs in the Transport sector.Very well done he even called in advance to advise when he was delivering and also if the access was good which it is. Excellent service.”

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Posted 6 years ago

“Definitely it’s a best service and good quality.”

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Posted 6 years ago

“good internet site good product quick delivery”

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Posted 6 years ago

“1st class service and products”

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Posted 6 years ago

“simple and efficient. Kept us well updated.”

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Posted 6 years ago

“Not the best start as was I formed my item was delayed after they found it damaged in the warehouse. When it arrived it was spilt into 2 pieces. Awaiting collection if the item and replacement”

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Posted 6 years ago

“Very accommodating, fast delivery and very good quality shower tray”

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Posted 6 years ago

“We'd arrange for our plumber to be at the delivery address, but he was not present. The delivery man was proactive in finding a solution - and made a couple of phone calls to us to resolve the issue. Excellent service!”

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Posted 6 years ago

“Delivery of goods plus postage free excellent, unfortunately their was slight damage to a stainless steel item from the Franke sink I ordered. Economic Designs resolved this issue and a replacement part sent.”

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Posted 6 years ago

“No issues fast unproblematic service”

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Posted 6 years ago

“Seems to be good quality. I bought a bath/shower mixer valve for half the price of local merchants and i cant tell the difference between them. very fast delivery. i will be purchasing more items in the future from this website”

Helpful Report

Posted 6 years ago

“I ordered a shower screen on Sunday 08/09/2019, my order consisted of a 300mm shower screen, a 200mm return panel and a support bar. I opted for grouped delivery to try to limit the amount of time we would have to stay in to be available for delivery compared to if they were to come separately. On Tuesday 10/09 I received a dispatch email advising that the delivery would be on Wednesday 11/09. We arranged for my wife to wait in for the delivery on Wednesday and when I hadn't heard anything by midday I phoned for an ETA on the delivery - the agent checked with the courier and I was told it would be before 3pm. At 2.50pm my wife rang to ask on the delivery again as she had to nip out for 20 minutes to collect our eldest from school, she said the female agent was rude and abruptly told her that she couldn't contact the courier as the lines were busy and advised my wife that if she missed the delivery then we would need to pay to have the item redelivered. When she returned from the school run it still hadn't been and I arrived home at 4.45pm with still no delivery - when I phoned I was told that the delivery driver had hit traffic due to an accident and that it would now be delivered Thursday, the agent did apologise for nobody phoning us to let us know. I told him Thursday was no good and it would need to be Friday when my wife was next available. So we were booked in for Friday. Friday morning came and we received an email advising that one of the panels was damaged and we would not be getting a delivery that day. I was then told it would come Monday. Monday came and the delivery eventually arrived, later than I was advised - my wife took in the delivery and we thought all was well, until I returned home from work and found that the 300mm panel was missing from the delivery! I had to contact again on Tuesday to arrange for another replacement panel to be delivered but this could only be delivered on Thursday 19/09. The panel did finally arrive later than advised on Thursday ( 45 mins late) to complete my order and I am happy with the product and it is now fitted. I am however extremely disappointed in the poor level of service from Egonomic Designs, the lack of empathy in the missing and late deliveries, just matter of fact that it would now be delivered on this day instead with no consideration for the lost time. It was only after complaining and requesting a refund for the delivery that I received a refund. This should have been a minimum offer in the first instance considering that if I missed the delivery I would have to pay again! We are pleased that we finally have our delivery and pleased that the quality of the product is decent but I would not recommend purchasing from Ergonomic Designs, nor would I use them again in future myself.”

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Posted 6 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,325 reviews