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EPC Improvements | Renewable Energy Solutions Reviews

4.8 Rating 92 Reviews

97 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

4.8

Based on 92 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

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Phone:

020 8051 2500

Email:

info@epc-improvements.co.uk

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EPC Improvements | Renewable Energy Solutions 5 star review on 21st November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th October 2021

51

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you EPC. Your customer service and installation of my ASHP system was 100%. From start to finish I was kept up to speed with all aspects of the installation. Thank you Reynard, Danny and all the team at EPC. I would recommend your company to anybody thinking of having a low carbon system installed.”

EPC Improvements | Renewable Energy Solutions 5 star review on 29th April 2021

Helpful Report

Hi Mr Clark, Thankyou so much for your fantastic review from everyone here at EPC Improvements! We loved working with you to provide your Mitsubishi ASHP solution.

“EPC have just installed 7 solar panels -- small beer compared to some! They have been helpful throughout - scaffolding and equipment delivered on time and all workmen efficient and helpful . I'm probably their oldest customer ( 81!) but am looking forward to lots of free electricity. Thankyou EPC.”

“We've been working with EPC Improvements for the last 6 months on a project which included a 32 panel solar system and a Air Source Heat Pump system for our home. The whole process has been great from start to finish and whilst there have been some road bumps along the way (as there always are in home improvement projects) we have always felt confident with EPC. A couple of stand out points for me have been that there has never been a hard sell (in fact, the total opposite, allowing us to change our minds throughout the process as to what was best and even dropping a couple of things from the project on their recommendation) and the communication throughout, which includes their amazing knowledge and friendliness in answering (a lot of) questions. In addition all of the companies/sub-contractors that EPC work with have been brilliant as well! Credit to everyone they work with. We would highly recommend EPC Improvements for your home project”

“I've given 5 stars because I could not give 4.5. The whole process of having a Stiebel Eltron heat pump and SolarEdge solar PV installed was, in the end, very successful, and I am 100% delighted with the result and quality of the workmanship but there were a few niggles along the way. Probably the thing I found most difficult to deal with was scheduling and arranging installer visits to coincide with the building modernisation work that was being done at the same time. This allowed the equipment to be fitted into the fabric of the house but I found it very difficult to manage installer appointments that were often delayed or arranged with less than 24 hours notice and the installation was broken down into quite small chunks requiring many installer visits. Synchronising these changing and fragmented visits with all my other site contractors was a nightmare. Of course none of this was helped by the pandemic. However the the system provided for both heat pump and solar is top notch and works flawlessly.”

Hello David, Thanks so much for your excellent review. You were one of our 1st Stiebel Eltron heat pump with Easytron control installations, and we've done over 100 more heat pump installs since. We're very happy you're enjoying your system. Many thanks Craig

“Fantastic knowledge of the products available and EPC were willing to go the extra mile to sort out a system that suits. It's not often you find a company that is genuinely interested in the greener solutions journey rather than just trying to make a quick profit. I would recommend Kai as a consultant as his understanding and explanation of the many variables made a complex situation more accessible.”

“Heat pump and hot water tank installation: Each time a EPC improvements representative attended our property for the various surveys they had the wrong layout and one which we'd never discussed. We needed our loft joists to be strengthened to support the new water tank and waited several months for EPC to attend to let us know where the tank would fit so we could strengthen the structure, only for the surveyor to again have the wrong information with him. We later paid a deposit which we were told was to secure the heat pump kit we'd asked for as equipment was becoming more difficult to source, which we paid. When the install was due several months later and only 2 weeks before our green homes grant voucher was due to expire we found out that EPC hadn’t used our deposit money to buy the equipment we’d paid for, and could no longer get the kit we wanted, and only lesser smaller products were now available. We didn't want to compromise on the system and had lost confidence in the EPC management to deliver the project we asked for and requested our deposit back at the end of November 21 and abandoned our chance to use the Green Homes grant voucher. Now end of January 22 we have only just received our deposit back following the senior managements failure to communicate. We recommend you go elsewhere to a more reputable company.”

“From start to finish I had exemplary service from the team at EPC. They were knowledgeable and friendly and their attention to detail meant that I knew I had chosen the right company. The quality of the plumbing workmanship is the best I have ever seen - very neat and tidy. My property, which had no central heating or hot water, is now beautifully warm and comfortable. I would not hesitate to recommend them.”

“Great no-pressure sales experience with EPC Improvements - we had solar PV fitted to our new garage, and though the garage build was hugely delayed by covid, never any concerns with EPC. Communication was good throughout, and the installation was quick and easy. Highly recommended.”

EPC Improvements | Renewable Energy Solutions 5 star review on 21st November 2021

“We had a great experience with EPC. They were courteous and helpful throughout, talking us through the various changes and application processes along the way. We installed in 2 phases - 3.7kW initially (18 panels) and another 3.7kW a year later, and after some hunting they were able to source some almost identical panels to match the 2 sets up, despite the technology moving on significantly the meantime. The end result is a 7.4kW system which has generated ~10MWhr per annum for the last couple of years. We use a little over 50% ourselves and export the balance, but now we have one (possibly 2 electric cars) we will use more and more, and may consider a battery system to smooth out the flow. EPC installed a SolarEdge diverter to heat our water too. Our energy consumption is half of what is used to be!! The SolarEdge technology recommended by EPC has been excellent - reliable and the app access is great to see what's going on.”

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

“I had air source heating system fitted. I searched around and most company's where all about the same price. One of the reasons for using EPC was due to very good communication. The fitment was not a straightforward one . The hot water tank had to be fitted in a small outhouse and the water pipes running through my Kitchen. I decided to take my Kitchen apart to make running the pipes easier. All the pipework was done in copper and to a very good and tidy way. The workmen always cleaned up behind them at the end of every day. We where left without hot water for one day, but it wasn't a problem for me due to having an electric shower. The workmen had to stay late a few times. On the last day they didn't finish until well past 9 pm. I went and got them a McDonald.”

EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021

“We had an air heat pump installed. The team that came on site were excellent. They often worked 10 - 12 hour days to help minimise the amount of time that we were without heat and were cheerful and friendly. They were happy to explain in detail what they were doing. We were very impressed with the quality of the pipework/install - they took time and effort to make sure that the pump room installation looked attractive with neatly arranged pipes.”

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021

“The system has been really efficient during the twelve months it has been fitted. Luke our engineer was highly professional and nothing was too much trouble. Cannot recommend the company enough!”

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

Hi Richard, Thankyou for the great review! It's fantastic to hear how well your heat pump has performed over the last year.

“For most moving into a completely new technology (Air Source Heat Pump) without friends or family to ask is quite daunting. I think EPC had to do a lot of handholding to get me through that. The services has been good and the installation went better than expected. There are always issues and concerns that arise and they were dealt with quicky”

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

Hi Amardeep, Thankyou for the kind words and 5 star review! We're happy we could help you make an informed decision and install a heat pump that's perfect for your property.

“The customer support from EPC Improvements is first class. They're always very helpful and attentive. They clearly outlined multiple options to me for a complex installation of air source heat pump with radiators upstairs and underfloor heating downstairs. The installers we efficient, clean and helpful answering all our questions. I'd thoroughly recommend this company for their services.”

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

Hi Billy, Thankyou for the fantastic review! We're glad we could help you upgrade your heating system to an air source heat pump!

“Communication is ok but could be more pro-active. For instance I am paying a monthly direct debit for annual service cover. I have advised of a small problem with the cylinder overflow dripping - but several months later I have not been contacted. If it was a more serious problem I would chase.”

Hi Peter, Thankyou for your review, Megan from our administration team will be in touch with you shortly to help with the issue you're experiencing.

“Professional and helpful firm to plan and guide you through any new green energy scheme”

EPC Improvements | Renewable Energy Solutions 5 star review on 29th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 29th September 2021

Thankyou so much for the 5 star review Paul!

“Very happy with the installation by 3 experts although it took longer than expected to complete. It seemed to provide us with enough heat to get through the 2nd half of the winter but our electric bills were quite a lot higher than anticipated. Only downsides were we still have on no heating in the kitchen due to the original appliance not being compatible with the system and could have been given more time to acquaint ourselves with the system. Megan the Account Manager was very good as our main contact point in the company”

EPC Improvements | Renewable Energy Solutions 5 star review on 27th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 27th September 2021

Hi Keith, Thankyou for the 5 star review, the picture looks great!

“EPC had a very 'can do' attitude, and what looked like a slightly awkward space (initially covered in decking) had put off other installers. Apart from initially struggling with the weight of the unit, the installation team were great, worked very hard and when I did not quite understand the operations, made an extra trip to go over it all again with me. Probably not the cheapest, but a company you can have confidence in.”

EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021

Hi Adam, We're glad to hear you're happy with your new Stiebel Eltron ASHP! Thankyou for the great review!

“Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers Would highly recommend EPC Improvements.”

EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021

EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021

Hi Derek, We're so glad we were able to install a Mitsubishi solution that was perfect for your home and it's great to know it's working well for you. Thankyou for the 5 star review!

“On the whole the service, and back-up, was excellent. There was a lack of info from the start about the need for larger radiators, and the fact that my microbore system was not really compatible with ASHP as fitted. I still need a lot of extra heating in winter.”

Hi Guy, Glad to hear you thought the service was excellent. Regarding your other points, Megan from our administration and aftercare team will be in touch to help sort this out for you. Thankyou for the review!

“Very happy with the service, helpful and professional and always at the en of the line for assistance.”

Hi Stuart, Thankyou for the great review! As always, call or email us if you ever need anything! EPC Improvements

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EPC Improvements | Renewable Energy Solutions is rated 4.8 based on 92 reviews