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EPC Improvements | Renewable Energy Solutions Reviews

4.6 Rating 121 Reviews
93 %
of reviewers recommend EPC Improvements | Renewable Energy Solutions
Company Reviews Metrics Info
4.6
Based on 121 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
On-time Delivery
Greater than 94%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Read EPC Improvements | Renewable Energy Solutions Reviews

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Amardeep
Verified Customer
“For most moving into a completely new technology (Air Source Heat Pump) without friends or family to ask is quite daunting. I think EPC had to do a lot of handholding to get me through that. The services has been good and the installation went better than expected. There are always issues and concerns that arise and they were dealt with quicky”
EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021
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Posted 2 years ago
Hi Amardeep, Thankyou for the kind words and 5 star review! We're happy we could help you make an informed decision and install a heat pump that's perfect for your property.
Posted 2 years ago
Billy
Verified Customer
“The customer support from EPC Improvements is first class. They're always very helpful and attentive. They clearly outlined multiple options to me for a complex installation of air source heat pump with radiators upstairs and underfloor heating downstairs. The installers we efficient, clean and helpful answering all our questions. I'd thoroughly recommend this company for their services.”
EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021
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Posted 2 years ago
Hi Billy, Thankyou for the fantastic review! We're glad we could help you upgrade your heating system to an air source heat pump!
Posted 2 years ago
Peter
Verified Customer
“Communication is ok but could be more pro-active. For instance I am paying a monthly direct debit for annual service cover. I have advised of a small problem with the cylinder overflow dripping - but several months later I have not been contacted. If it was a more serious problem I would chase.”
Helpful Report
Posted 2 years ago
Hi Peter, Thankyou for your review, Megan from our administration team will be in touch with you shortly to help with the issue you're experiencing.
Posted 2 years ago
Paul
Verified Customer
“Professional and helpful firm to plan and guide you through any new green energy scheme”
EPC Improvements | Renewable Energy Solutions 5 star review on 29th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 29th September 2021
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Posted 2 years ago
Thankyou so much for the 5 star review Paul!
Posted 2 years ago
Keith
Verified Customer
“Very happy with the installation by 3 experts although it took longer than expected to complete. It seemed to provide us with enough heat to get through the 2nd half of the winter but our electric bills were quite a lot higher than anticipated. Only downsides were we still have on no heating in the kitchen due to the original appliance not being compatible with the system and could have been given more time to acquaint ourselves with the system. Megan the Account Manager was very good as our main contact point in the company”
EPC Improvements | Renewable Energy Solutions 5 star review on 27th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 27th September 2021
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Posted 2 years ago
Hi Keith, Thankyou for the 5 star review, the picture looks great!
Posted 2 years ago
Adam
Verified Customer
“EPC had a very 'can do' attitude, and what looked like a slightly awkward space (initially covered in decking) had put off other installers. Apart from initially struggling with the weight of the unit, the installation team were great, worked very hard and when I did not quite understand the operations, made an extra trip to go over it all again with me. Probably not the cheapest, but a company you can have confidence in.”
EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021
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Posted 2 years ago
Hi Adam, We're glad to hear you're happy with your new Stiebel Eltron ASHP! Thankyou for the great review!
Posted 2 years ago
Derek
Verified Customer
“Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers Would highly recommend EPC Improvements.”
EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021
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Posted 2 years ago
Hi Derek, We're so glad we were able to install a Mitsubishi solution that was perfect for your home and it's great to know it's working well for you. Thankyou for the 5 star review!
Posted 2 years ago
Guy
Verified Customer
“On the whole the service, and back-up, was excellent. There was a lack of info from the start about the need for larger radiators, and the fact that my microbore system was not really compatible with ASHP as fitted. I still need a lot of extra heating in winter.”
Helpful Report
Posted 2 years ago
Hi Guy, Glad to hear you thought the service was excellent. Regarding your other points, Megan from our administration and aftercare team will be in touch to help sort this out for you. Thankyou for the review!
Posted 2 years ago
Stuart
Verified Customer
“Very happy with the service, helpful and professional and always at the en of the line for assistance.”
Helpful Report
Posted 2 years ago
Hi Stuart, Thankyou for the great review! As always, call or email us if you ever need anything! EPC Improvements
Posted 2 years ago
Richard
Verified Customer
“It was not the easiest installation but the EPC team managed superbly. That includes the support personnel as well as the guys 'on the ground'. They are all skilled in their areas of expertise.”
EPC Improvements | Renewable Energy Solutions 5 star review on 23rd September 2021
Helpful Report
Posted 2 years ago
Hi Richard, It's always great to hear how well the EPC Improvements team have worked to install the best heat pump solution for your home. Thankyou for the fantastic review!
Posted 2 years ago
Anonymous
Verified Customer
“Friendly. Helpful. Not pushy. Prompt. Tidy. Thank you.”
Helpful Report
Posted 2 years ago
Thankyou for the great review!
Posted 2 years ago
Susan
Verified Customer
“They provided the “one stop shop” we needed with great knowledge and expertise. They worked really well with our building team and have provided amazing after care service. Highly recommended - 3 of our neighbours were so impressed, they have gone ahead with them too!”
Helpful Report
Posted 2 years ago
Hi Susan, We really enjoyed working with you to provide an ASHP and solar PV solution for your home. Thankyou for the 5 star review and recommending us to your neighbours!
Posted 2 years ago
Les
Verified Customer
“The whole process was very well organised. There were a few problems with the installation but the team went above and beyond to resolve them.”
Helpful Report
Posted 2 years ago
Hi Les, It's great to hear that your project went well and that we were able to quickly and efficiently solve your problems at installation! Thankyou for the review!
Posted 2 years ago
Robin
Verified Customer
“we are very pleased with our Air Source Heat pump, it all went reasonable well from start to finish, thank you, and the installer Gherhan did a great job.”
Helpful Report
Posted 2 years ago
Hi Robin, It's lovely to hear how well your Mitsubishi ASHP is working for you. We'll let Gherhan know how pleased you are with his work! Thankyou for the 5 star review!
Posted 2 years ago
Anonymous
Verified Customer
“Great customer service from start to end. Wholly recommend anyone considering using EPC, great company!”
Helpful Report
Posted 2 years ago
Thankyou for the lovely review! EPC Improvements
Posted 2 years ago
Keith H
Verified Reviewer
“We cannot praise EPC and their whole team enough! It's rare these days to get such good and honest service. Craig's knowledge and patience dealing with our many questions about 'green' technology was exemplary. He guided us through our various options without any pressure selling and gave us honest advice about cost v efficiency v quality of the products we wanted. Then our renovation project was hit by the complexities and delays of Brexit and the pandemic...yet EPC stayed flexible and supportive throughout and managed to respond to our ever-changing rescheduling for our renovation and their installation of our air source heat pump, underfloor heating and solar PV panels at different stages. The installation teams were courteous, professional and tidy. Communications were great. We have absolutely no hesitation recommending EPC Improvements.”
EPC Improvements | Renewable Energy Solutions 5 star review on 14th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 14th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 14th September 2021
Helpful Report
Posted 2 years ago
Hi Keith, Thankyou so much for the fantastic review! We loved working with you on your project and are happy we were able to provide the perfect solution for your home. As always, call or email us if you ever need anything! EPC Improvements
Posted 2 years ago
Bernard C
Verified Reviewer
“I can recommend EPC improvements whose sales team, project managers and admin support staff are informative and enthusiastic in all they do. This company engaged an installation team who worked quickly and tidily and were a pleasure to have around the house. Ours is a large open plan but well insulated, modern house benefitting from underfloor heating throughout and therefore ideal for the installation of an Air Source Heat Pump therefore the decision to replace our oil boiler was not hard make. The Steibel Eltron unit is easy on the eye and whisper quiet when running. There were some minor teething problems interfacing the new unit with our existing heating control system all of which were dealt with speedily and efficiently by EPC. We now await the onset of winter to really test the systems ability to keep us warm and well supplied with hot water.”
EPC Improvements | Renewable Energy Solutions 4 star review on 8th July 2021 EPC Improvements | Renewable Energy Solutions 4 star review on 8th July 2021
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Posted 2 years ago
Hi Bernard, It's lovely to hear how well the Stiebel Eltron ASHP is performing for you, we are over the moon we could provide you with a great service and installation. Thankyou for the review!
Posted 2 years ago
Laura
Verified Customer
“EPC have been very patient with us and kept us updated and guided us through the whole process. They were also flexible with our needs. Completed work was very professional. Highly recommend.”
EPC Improvements | Renewable Energy Solutions 5 star review on 24th June 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 24th June 2021
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Posted 2 years ago
Hi Laura, We're glad we were able to provide you with a Stiebel Eltron solution and help guide you through the process of receiving the green homes grant voucher. Thankyou for the 5 star review!
Posted 2 years ago
Stephen
Verified Customer
“Excellent communication and help. I would not hesitate to recommend this company.”
EPC Improvements | Renewable Energy Solutions 5 star review on 23rd June 2021
Helpful Report
Posted 2 years ago
Thankyou for the great review Stephen! EPC Improvements
Posted 2 years ago
Roger
Verified Customer
“I can thoroughly recommend EPC Improvements, they were supportive during every phase of the process, from planning to installation. No question was too much trouble and any suggestion or query from me about the installation was discussed and satisfactorily actioned. Following the necessary survey it was found that all my radiators needed to be replaced, and this was achieved with the minimum of disruption. Due to local problem with falling leaves in the Autumn and Winter I requested that the actual heat pump be mounted on a side wall. This was no problem and really neat and tidy installation was achieved. On the whole a first class organisation the work with and I am really impressed with the end result.”
EPC Improvements | Renewable Energy Solutions 5 star review on 11th June 2021
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Posted 2 years ago
Hi Roger, It's great to hear how Danny was able to guide you through the process of getting an air source heat pump installed at your property. It looks fantastic on the wall! Thankyou very much for your 5 star review!
Posted 2 years ago
EPC Improvements | Renewable Energy Solutions is rated 4.6 based on 121 reviews
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