EPC Improvements Reviews

Name: EPC Improvements
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 179 Reviews

93 %

of reviewers recommend EPC Improvements

Company Reviews

Metrics

Info

4.7

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been customers for several years now - they are consistently responsive and professional”

Helpful Report

Posted 9 months ago

Thanks so much, Peter! It means a lot to have your continued trust over the years. Consistency and professionalism are what we pride ourselves on—especially when it comes to supporting long-term renewable heating systems. Really appreciate the 5 stars and your ongoing support! Please feel free to recommend us to others—word of mouth keeps us doing what we love.

Posted 8 months ago

“Always thorough and helpful”

Helpful Report

Posted 9 months ago

Thanks, John! We really appreciate the kind words—and the 5 stars. Being thorough and helpful is exactly what we aim for, especially when it comes to keeping your renewable systems running at their best. Always happy to help! If you know someone who might benefit from our services, a recommendation goes a long way.

Posted 8 months ago

“Very good customer service. Mark was polite, knowledgeable and well informed. He provided a summary of his service findings and advised on how we could improve on the way we use the system.”

Helpful Report

Posted 10 months ago

Thanks so much, John! Great to hear you were happy with the service. Mark’s all about making sure our customers get the most out of their heat pump and solar systems, so he’ll be glad to know his advice was useful. We really appreciate the 5 stars—and we’re always here if you need more support or want to explore ways to optimise your renewable setup even further. Please don’t hesitate to refer us to friends and family—our business is built on trust and recommendations.

Posted 8 months ago

“James at EPC came to my rescue the day before Christmas Eve after having no heating for two weeks which I was extremely grateful for. He had me up and running again within an hour and since then, I have moved across to EPC for all future servicing and repairs. Mark and Luke attended my property this week and carried out my service professionally and I can thoroughly reccommend them.”

Helpful Report

Posted 10 months ago

Thank you, Lisa! We're so glad James could get your heating back up and running—especially right before Christmas. That kind of situation is exactly why we do what we do. It’s great to hear you've chosen EPC for ongoing servicing and repairs, and that Mark and Luke delivered the professional service we always aim for. Whether it’s an urgent repair or routine maintenance on your renewable heating system, we’re here whenever you need us. Feel free to recommend us to anyone looking for trusted renewable heating support—it really helps us grow.

Posted 8 months ago

“Thanks to EPC improvements for service my unit despite the fact that the unit is installed in a high position with difficult access .”

Helpful Report

Posted 11 months ago

Thanks so much! We’re always happy to go the extra mile—literally—even when the unit’s tucked away in a tricky spot. Servicing renewable systems like heat pumps in harder-to-reach places is all part of the job. Really appreciate the kind words and glad we could get everything sorted for you! Please feel free to pass on our name—referrals help us keep doing what we do best.

Posted 8 months ago

“2 heat pumps serviced in a day. Very helpful and professional.”

Helpful Report

Posted 11 months ago

Thanks, Dave! Great to hear you were happy with the service. Getting both heat pumps sorted in a day and keeping things professional and helpful is exactly what we aim for. Appreciate the review and the support! If you know someone else who could use expert renewable servicing, we’d be grateful for a referral.

Posted 8 months ago

“It is really reassuring to have the service of our air source heat pump from EPC. Mark is extremely knowledgeable and helpful and does a really thorough job. Very good to see they are training an apprentice too to add continuity.Thank you.”

Helpful Report

Posted 11 months ago

Thanks so much, Ian! We’re really glad to hear you feel reassured by the service—Mark takes real pride in doing a thorough job, and it’s great to see his knowledge making a difference. We’re also big believers in training the next generation, so your mention of the apprentice means a lot. Keeping high standards and building continuity in the renewable sector is a big part of our mission. Thanks again—and feel free to recommend us to others looking for trustworthy renewable specialists.

Posted 8 months ago

“My initial service was thorough and informative. Mark & Luke were respectful of the property and offered as much advice & information as we requested. I have no hesitation in recommending EPC and hope to set up an annual service agreement forthwith.”

Helpful Report

Posted 1 year ago

Thanks, John! Great to hear your first service with us hit the mark. Mark and Luke always aim to be respectful, informative, and helpful—so it’s brilliant to know you felt well looked after. We’d be glad to set up an annual service agreement and keep your renewable heating system running smoothly year after year. And of course, if you’re happy to recommend us to friends or family, we’d be truly grateful—that’s how we grow.

Posted 8 months ago

“We have a service plan for our ASHP and EPC contnue to do a great job at keeping everything in working order and explaining the technology”

Helpful Report

Posted 1 year ago

Thanks so much, Nickie! We're really pleased to hear the service plan is working well for you. Keeping your air source heat pump running smoothly and making the tech easy to understand is exactly what we’re here for. We really appreciate the 5 stars—and if you know anyone else looking to switch to renewables or needing support with their system, feel free to send them our way. Our business is built on recommendations!

Posted 8 months ago

“I've no complaints. Mark and his junior colleague performed the service in good time.”

Helpful Report

Posted 1 year ago

Thanks, Noel! Glad to hear everything went smoothly. Mark and the team always aim to get the job done efficiently and with care. Appreciate the 5 stars—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Word of mouth keeps us going strong!

Posted 8 months ago

“Quality support. Good initial install and very effective service years later.”

Helpful Report

Posted 1 year ago

Thanks so much! Great to hear the original install has stood the test of time and that our ongoing service continues to deliver. We really appreciate the 5-star feedback—and if you’re happy to recommend us to others, it makes a big difference. Our business is proudly built on word of mouth!

Posted 8 months ago

“Thorough service from a helpful and informative engineer.”

Helpful Report

Posted 1 year ago

Thanks for the kind words! Great to hear you had a positive experience with our engineer—being thorough, helpful, and clear is exactly what we aim for. We really appreciate the 5 stars, and if you’re happy to refer us to friends or family, we’d be genuinely grateful. Our company grows through great recommendations like yours!

Posted 8 months ago

“EPC have installed a ground source pump in my house 4 years ago and have always been available to my questions and requests. They have maintained the system ever since and I have nothing than positive comments to make about EPC and their staff.”

Helpful Report

Posted 1 year ago

Thanks so much, Claudia! It’s fantastic to hear that your ground source heat pump is still going strong after four years, and that our team has been able to support you along the way. Long-term reliability and ongoing care are exactly what we aim to deliver. We really appreciate your kind words—and if you’re happy to recommend us to friends or family, it means the world to us. EPC has been built on trust, quality service, and referrals from great customers like you!

Posted 8 months ago

“EPC have installed an excellent ground source heating system at may house and have been maintaining it every year. They are professional, efficient and very responsive when needed. They deserve every one of the five stars given.”

Helpful Report

Posted 1 year ago

“Kai has been exceptionally helpful and extremely knowledgeable about all of the services EPC Improvements are able to provide, as well as explaining the technical details and requirements. I have been very impressed.”

Helpful Report

Posted 1 year ago

Thanks, Steven! We're so pleased to hear Kai made such a strong impression—he’s incredibly knowledgeable and always keen to make the technical side of our renewable energy services easy to understand. Really appreciate the kind words and the 5 stars. And if you’re happy to recommend us to friends or family, it makes a big difference—EPC continues to grow through word of mouth from great customers like you!

Posted 8 months ago

“We have just had the first service on our Ecodan unit, installed last year by EPC. Very impressed with the visit by Mark and apprentice Luke, work was carried out on the date/time agreed and both were very friendly and explained the whole process. All the way from sales, through installation, admin and service this firm are a thoroughly efficient team.”

Helpful Report

Posted 1 year ago

Thanks so much, Alastair! We’re really glad to hear your first service on the Ecodan went smoothly and that Mark and Luke made a great impression. It's important to us that every step—from sales to installation, admin to servicing—is handled with care and professionalism. We truly appreciate the 5-star feedback. And if you’re happy to recommend EPC to friends or family, we’d be genuinely grateful—our business is proudly built on word of mouth and trust!

Posted 8 months ago

“Prompt as promised”

Helpful Report

Posted 1 year ago

Thanks, Tobi! Glad we could deliver on our promise—being prompt and reliable is what we’re all about. Appreciate the 5 stars, and if you’re happy to recommend us to others, we’d be truly grateful. Referrals keep our business moving forward!

Posted 8 months ago

“Mark gave our 8.5kW ASHP it's first service. Mark was very thorough with the service and helpfully took the time to answer questions and explain all aspects of the system.”

Helpful Report

Posted 1 year ago

hanks, Mike! Great to hear Mark took the time to thoroughly service your 8.5kW air source heat pump and walk you through the system—making sure customers feel confident and informed is a big part of what we do. We really appreciate the 5-star review, and if you’re happy to recommend us to friends or family, it means a lot. Our business grows through trusted referrals from customers like you!

Posted 8 months ago

“Mark provided the first service for our Mitsubishi 14kW ASHP this week. He did a thorough job and confirmed that we were running the system efficiently. The service took around 1.5 hours.”

Helpful Report

Posted 1 year ago

Thanks, Julian! Great to hear your first service on the Mitsubishi 14kW ASHP went smoothly and that Mark’s thorough approach gave you confidence the system’s running efficiently. That’s exactly the outcome we aim for. We really appreciate the review—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Word of mouth is a huge part of how EPC continues to grow!

Posted 8 months ago

“I had the heat pump serviced by Mark again this year. He was very thorough & pointed out a few areas for improvement. Many thanks.”

Helpful Report

Posted 1 year ago

Thanks, Steve! Great to hear Mark provided another thorough service and highlighted a few ways to optimise your heat pump system—that kind of attention to detail is exactly what we aim for. Really appreciate the continued trust and the 5 stars. And if you’re happy to recommend us to friends or family, we’d be genuinely grateful—our business is built on referrals from great customers like you!

Posted 8 months ago

EPC Improvements is rated 4.7 based on 179 reviews