EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.64

4.6 Rating 121 Reviews

93 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

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4.6

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good looking forward to working with you”

Helpful Report

Posted 1 year ago

“The One Year service was outstanding. The day after our EPCImprovements Air Source Heat Pump (ASHP) was switched on we moved into our refurbished house with dozens of things to sort out. The temperature plummeted and it snowed and we had difficulty controlling the heating but not the hot water which has always been excellent. A year later the service engineer not only transformed our ability to control and adjust the heating but took great pains to ensure we understood it and since then the heating has also been just right. There was a part which proved to have a fault which he had replaced by a colleague which made the control just perfect but he kept in touch to check we are happy and responded promptly to the questions we emailed or texted him - we are not gifted IT users generally but are now gifted ASHP users. We've had snow again since his visit and we knew how to handle the outside temperature variations so just admired the pictureque views from inside our warm home. He's even promised to do our next year's service which as his aim is to spend as long (or short) a time as necessary to ensure we are entirely happy is great news.”

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Posted 1 year ago

“Service has been excellent. The problem I reported was attended to promptly and efficiently and subsequent queries have been quickly answered. The subsequent problem was resolved by instruction over the phone, so no charge was incurred.”

Helpful Report

Posted 1 year ago

“EPC have carried out a very big project as part of a major refurbishment of my house during 2021/22. The contract included solar panels on the roof, the installation of a ground source pump system, underfloor heating plus connecting the house to the aquifer which now supplies my house with all its water needs. There were teething problem, which is not surprising in any project and especially with one of this size. I found them very willing to go the extra mile to make sure issues are resolved as quickly and successfully as possible. When the main builders were causing problems because they were not in control of this aspect of the contract, EPC would find a way to work around without confronting them, which helped me get the job done. I have just had my first proper winter in the house and as we know, it was a cold one. The heating coped very well indeed! The house was suitably warm all the time. The underfloor heating is Heatmiser which I learned to use. It took me a little while to get my head around it, but I am now very happy with this choice, each room has its own controller and changing the settings is very easy. In particular I want to single out Craig McAlister, one of the directors, who could not have done more to help me. Even in areas during the refurbishment, which had nothing to do with his particular part of the work, he went out of his way to help out. A nicer, more competent and helpful person is difficult to find. Thank you, Craig!”

Helpful Report

Posted 1 year ago

“We paid EPCI (EPCImprovements) over £13,000 to instal and start an ASHP (Air Source Heat Pump) in our two bedroom bungalow a year ago. A new gas boiler would have cost a quarter of that but we had the money and wished to help the environment. The hot water has worked very well except for a short period during a cold spell recently when we only had cold water until our son visited and used the controls to guess how to turn it back on. The heating (underfloor on ground floor, radiator in the loft conversion bedroom and two towel rails) has only been somewhat effective on the ground floor and has not worked at all upstairs or on the towel rails except for 4 or 5 not particularly cold days when it randomly came on. We asked the installation engineer to recommend a control system with internet connectivity. He recommended Hive so we bought the hub and other parts. EPCI's director then said Hive is unreliable and if we fitted it he'd not accept responsibility for any problems. He recommended Heat Miser so we paid EPCI an extra £800 to fit that. Their Heatmiser engineer said EPCI would give us the codes to access the internet but EPCI did not. As we were given no instructions at all on how to work the ASHP and only minimal ones on the Heat Miser we have had nine months with no heating in the bedroom and bathrooms and only OKish heating downstairs. All this changed when the EPCI engineer did our annual (12 months after the hot water was switched on) service. He later emailed us instructions on how to operate the ASHP and set it up so we, in our 70s, are very comfortably warm throughout our home and the hot water is always hot and only runs tepid for the latter part of the second bath if the first bath has just been filled. He explained how to use the heat miser thermostats to supplement the settings he's put in the Mitsubishi ASHP so as to keep us warm but enable us to have it only come on if we are away on holiday or during hot summer months if the house temperature falls to 10 degrees C. He explained the Heat Miser thermostat controls did not, unlike the Hive ones we bought on the instal engineer's recommendation, have a hub for internet connection but he showed us how to connect the ASHP to the internet so it gives us information about its operation and we agreed remote control via heat miser added nothing as we now have it set up from our home. Had the EPCI engineers who installed the ASHP and the Heat Miser thermostats done as excellent a job as the service engineer and ensured we had instructions and knew how to operate everything we should have given EPCI five stars but until the latter took ownership of the task there were delays on each part of the installation and waits for responses to emails and calls e.g on the day we moved in when it was snowing and we had a very cold first 2 days and thereafter nothing like as good as we have now. EPCI made a great initial impression and now we are very happy again. A year of unsatisfactory installation and commissioning with no instructions intervened. If you choose EPCI ensure it does all the initial setting up and explaining correctly. We have revised our star rating from 2 to 4 thanks to the excellent way the service engineer has now enabled us to have a warm home. If you choose EPCI tell it you do not want a first very unsatisfactory nine months with money wasted on devices they recommend and then reject and then you should be able to give it five stars.”

Helpful Report

Posted 1 year ago

“I would award 5 stars for the initial survey and installation but only 2/3 stars for resolving problems. There was a problem with completing the installation whilst on-site , but it was resolved next day. There has since been problems with the system not functioning correctly. I.E. home going cold. Made appointment for visit, no show ., contacted EPC and on 3 occasions advised I would receive call back which did not happen. Still waiting for call back and problem to be resolved!”

Helpful Report

Posted 1 year ago

“EPC supplied and installed a Vaillant Arotherm air source heat pump. Throughout the process, all the EPC people we dealt with were helpful, efficient, and capable. Our initial contact at EPC was patient and sympathetic, and he addressed all our concerns and questions, without putting pressure on us. The project planners were very helpful and, despite being extremely busy, responsive and meticulous (especially in their help concerning some issues with planning permission). Finally, the installer and technical managers were simply brilliant and did their best to make the installation process as stress-free as possible. The end result, the installation and commissioning, is, as far as we can tell, flawless. Thank you.”

Helpful Report

Posted 1 year ago

“So far they have been very helpful and very professional. Looking forward to our installation!”

EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your review. The installation has now been completed and looking at the pictures it looks great. A system that's been designed and installed to last a lifetime! The team are here to support you in the ownership of your new heating system. Thanks for your custom. Craig

Posted 1 year ago

“When I started researching solar panels and battery backup it soon became very clear to me that it was a complicated subject. Things to be considered included the correct size of the system, was my house suitable, what manufactures products to use, the various methods to operate the solar panels, what type of inverter, the size of the battery and of course the price! When I first contacted EPC I was put in touch with Kai and he was crucial in my decision to use EPC. Throughout the initial stages he was always available and patient in answering my many questions about the design of the system. Most importantly he listened to what I wanted the system to do and then recommended solutions accordingly. The actual installation took longer than was planned due to unforeseen problems. However, the problems were all resolved to my satisfaction and the completed work is neat and tidy. The system has now been operating for a month and the data shows that I will be reducing my electricity usage from the grid by a considerable amount. I am very pleased. Will I recommend EPC to others? YES.”

EPC Improvements | Renewable Energy Solutions 5 star review on 31st August 2022

Helpful Report

Posted 1 year ago

Hi Ron, Thanks so much for your review. Much appreciated.

Posted 1 year ago

“EPC have just installed 7 solar panels -- small beer compared to some! They have been helpful throughout - scaffolding and equipment delivered on time and all workmen efficient and helpful . I'm probably their oldest customer ( 81!) but am looking forward to lots of free electricity. Thankyou EPC.”

Helpful Report

Posted 1 year ago

“We've been working with EPC Improvements for the last 6 months on a project which included a 32 panel solar system and a Air Source Heat Pump system for our home. The whole process has been great from start to finish and whilst there have been some road bumps along the way (as there always are in home improvement projects) we have always felt confident with EPC. A couple of stand out points for me have been that there has never been a hard sell (in fact, the total opposite, allowing us to change our minds throughout the process as to what was best and even dropping a couple of things from the project on their recommendation) and the communication throughout, which includes their amazing knowledge and friendliness in answering (a lot of) questions. In addition all of the companies/sub-contractors that EPC work with have been brilliant as well! Credit to everyone they work with. We would highly recommend EPC Improvements for your home project”

Helpful Report

Posted 2 years ago

“I've given 5 stars because I could not give 4.5. The whole process of having a Stiebel Eltron heat pump and SolarEdge solar PV installed was, in the end, very successful, and I am 100% delighted with the result and quality of the workmanship but there were a few niggles along the way. Probably the thing I found most difficult to deal with was scheduling and arranging installer visits to coincide with the building modernisation work that was being done at the same time. This allowed the equipment to be fitted into the fabric of the house but I found it very difficult to manage installer appointments that were often delayed or arranged with less than 24 hours notice and the installation was broken down into quite small chunks requiring many installer visits. Synchronising these changing and fragmented visits with all my other site contractors was a nightmare. Of course none of this was helped by the pandemic. However the the system provided for both heat pump and solar is top notch and works flawlessly.”

Helpful Report

Posted 2 years ago

Hello David, Thanks so much for your excellent review. You were one of our 1st Stiebel Eltron heat pump with Easytron control installations, and we've done over 100 more heat pump installs since. We're very happy you're enjoying your system. Many thanks Craig

Posted 2 years ago

“Fantastic knowledge of the products available and EPC were willing to go the extra mile to sort out a system that suits. It's not often you find a company that is genuinely interested in the greener solutions journey rather than just trying to make a quick profit. I would recommend Kai as a consultant as his understanding and explanation of the many variables made a complex situation more accessible.”

Helpful Report

Posted 2 years ago

“Heat pump and hot water tank installation: Each time a EPC improvements representative attended our property for the various surveys they had the wrong layout and one which we'd never discussed. We needed our loft joists to be strengthened to support the new water tank and waited several months for EPC to attend to let us know where the tank would fit so we could strengthen the structure, only for the surveyor to again have the wrong information with him. We later paid a deposit which we were told was to secure the heat pump kit we'd asked for as equipment was becoming more difficult to source, which we paid. When the install was due several months later and only 2 weeks before our green homes grant voucher was due to expire we found out that EPC hadn’t used our deposit money to buy the equipment we’d paid for, and could no longer get the kit we wanted, and only lesser smaller products were now available. We didn't want to compromise on the system and had lost confidence in the EPC management to deliver the project we asked for and requested our deposit back at the end of November 21 and abandoned our chance to use the Green Homes grant voucher. Now end of January 22 we have only just received our deposit back following the senior managements failure to communicate. We recommend you go elsewhere to a more reputable company.”

Helpful Report

Posted 2 years ago

“From start to finish I had exemplary service from the team at EPC. They were knowledgeable and friendly and their attention to detail meant that I knew I had chosen the right company. The quality of the plumbing workmanship is the best I have ever seen - very neat and tidy. My property, which had no central heating or hot water, is now beautifully warm and comfortable. I would not hesitate to recommend them.”

Helpful Report

Posted 2 years ago

“Great no-pressure sales experience with EPC Improvements - we had solar PV fitted to our new garage, and though the garage build was hugely delayed by covid, never any concerns with EPC. Communication was good throughout, and the installation was quick and easy. Highly recommended.”

EPC Improvements | Renewable Energy Solutions 5 star review on 21st November 2021

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Posted 2 years ago

“We had a great experience with EPC. They were courteous and helpful throughout, talking us through the various changes and application processes along the way. We installed in 2 phases - 3.7kW initially (18 panels) and another 3.7kW a year later, and after some hunting they were able to source some almost identical panels to match the 2 sets up, despite the technology moving on significantly the meantime. The end result is a 7.4kW system which has generated ~10MWhr per annum for the last couple of years. We use a little over 50% ourselves and export the balance, but now we have one (possibly 2 electric cars) we will use more and more, and may consider a battery system to smooth out the flow. EPC installed a SolarEdge diverter to heat our water too. Our energy consumption is half of what is used to be!! The SolarEdge technology recommended by EPC has been excellent - reliable and the app access is great to see what's going on.”

EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021

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Posted 2 years ago

“I had air source heating system fitted. I searched around and most company's where all about the same price. One of the reasons for using EPC was due to very good communication. The fitment was not a straightforward one . The hot water tank had to be fitted in a small outhouse and the water pipes running through my Kitchen. I decided to take my Kitchen apart to make running the pipes easier. All the pipework was done in copper and to a very good and tidy way. The workmen always cleaned up behind them at the end of every day. We where left without hot water for one day, but it wasn't a problem for me due to having an electric shower. The workmen had to stay late a few times. On the last day they didn't finish until well past 9 pm. I went and got them a McDonald.”

EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021

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Posted 2 years ago

“We had an air heat pump installed. The team that came on site were excellent. They often worked 10 - 12 hour days to help minimise the amount of time that we were without heat and were cheerful and friendly. They were happy to explain in detail what they were doing. We were very impressed with the quality of the pipework/install - they took time and effort to make sure that the pump room installation looked attractive with neatly arranged pipes.”

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021

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Posted 2 years ago

“The system has been really efficient during the twelve months it has been fitted. Luke our engineer was highly professional and nothing was too much trouble. Cannot recommend the company enough!”

EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021

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Posted 2 years ago

Hi Richard, Thankyou for the great review! It's fantastic to hear how well your heat pump has performed over the last year.

Posted 2 years ago

EPC Improvements | Renewable Energy Solutions is rated 4.6 based on 121 reviews