EPC Improvements Reviews

Name: EPC Improvements
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 177 Reviews

94 %

of reviewers recommend EPC Improvements

Company Reviews

Metrics

Info

4.7

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still learning from the experience of having a heat pump as my mode of heating and it is early days. However, the service provided in arranging the installation has been fairly smooth and as stressfree as my own concerns would allow. I have found all the staff whether office or technical to be most helpful, courteous and competent with any queries swiftly resolved. Future service needs have been arranged and I look forward to a good and happy relationship with the company. Thank you EPC Improvements”

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Posted 5 months ago

Hi Allan, Thank you for your kind words — we’re genuinely pleased to hear the experience has been smooth and supportive overall, especially as you get to grips with your new heat pump. It’s a big shift, and we’re here for the whole journey. That said… we’ll admit we’re scratching our heads just a little at the 4 stars! 😅 This wasn’t just a standard install — we mounted the unit on the wall, added fan-assisted radiators and plinth heaters to get the comfort levels just right. Our admin team even paused their work and had a coffee with you when you popped in on your bike — it really felt like a team effort on both sides. Jokes aside, we’re proud of the care and attention our entire crew gave this project, and we’re thrilled to have built a relationship that you’re happy to continue. We look forward to supporting you long into the future. Thanks again for choosing EPC Improvements. Warm regards, The EPC Team

Posted 5 months ago

“well what can I say that nobody else hasn't apart from EPC is a company who employs engineers who knows the inside out of all heat pumps and how they actually work and not just on paper but in practice too. Mark is an easy guy to listen and talk to and has a lot of patience having to go through things more than once so you're fully understand the concept. thanks Mark.”

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Posted 1 year ago

Thanks so much for the kind words. We’re really proud to have engineers like Mark on the team—his hands-on knowledge and ability to explain things clearly (with plenty of patience!) is exactly what sets us apart. It’s great to hear you felt supported and understood every step of the way. If you’re happy to recommend us to friends or family, we’d be truly grateful—EPC continues to grow through trust and word of mouth from customers like you!

Posted 7 months ago

“So far so good looking forward to working with you”

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Posted 2 years ago

“We paid EPCI (EPCImprovements) over £13,000 to instal and start an ASHP (Air Source Heat Pump) in our two bedroom bungalow a year ago. A new gas boiler would have cost a quarter of that but we had the money and wished to help the environment. The hot water has worked very well except for a short period during a cold spell recently when we only had cold water until our son visited and used the controls to guess how to turn it back on. The heating (underfloor on ground floor, radiator in the loft conversion bedroom and two towel rails) has only been somewhat effective on the ground floor and has not worked at all upstairs or on the towel rails except for 4 or 5 not particularly cold days when it randomly came on. We asked the installation engineer to recommend a control system with internet connectivity. He recommended Hive so we bought the hub and other parts. EPCI's director then said Hive is unreliable and if we fitted it he'd not accept responsibility for any problems. He recommended Heat Miser so we paid EPCI an extra £800 to fit that. Their Heatmiser engineer said EPCI would give us the codes to access the internet but EPCI did not. As we were given no instructions at all on how to work the ASHP and only minimal ones on the Heat Miser we have had nine months with no heating in the bedroom and bathrooms and only OKish heating downstairs. All this changed when the EPCI engineer did our annual (12 months after the hot water was switched on) service. He later emailed us instructions on how to operate the ASHP and set it up so we, in our 70s, are very comfortably warm throughout our home and the hot water is always hot and only runs tepid for the latter part of the second bath if the first bath has just been filled. He explained how to use the heat miser thermostats to supplement the settings he's put in the Mitsubishi ASHP so as to keep us warm but enable us to have it only come on if we are away on holiday or during hot summer months if the house temperature falls to 10 degrees C. He explained the Heat Miser thermostat controls did not, unlike the Hive ones we bought on the instal engineer's recommendation, have a hub for internet connection but he showed us how to connect the ASHP to the internet so it gives us information about its operation and we agreed remote control via heat miser added nothing as we now have it set up from our home. Had the EPCI engineers who installed the ASHP and the Heat Miser thermostats done as excellent a job as the service engineer and ensured we had instructions and knew how to operate everything we should have given EPCI five stars but until the latter took ownership of the task there were delays on each part of the installation and waits for responses to emails and calls e.g on the day we moved in when it was snowing and we had a very cold first 2 days and thereafter nothing like as good as we have now. EPCI made a great initial impression and now we are very happy again. A year of unsatisfactory installation and commissioning with no instructions intervened. If you choose EPCI ensure it does all the initial setting up and explaining correctly. We have revised our star rating from 2 to 4 thanks to the excellent way the service engineer has now enabled us to have a warm home. If you choose EPCI tell it you do not want a first very unsatisfactory nine months with money wasted on devices they recommend and then reject and then you should be able to give it five stars.”

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Posted 2 years ago

“On the whole the service, and back-up, was excellent. There was a lack of info from the start about the need for larger radiators, and the fact that my microbore system was not really compatible with ASHP as fitted. I still need a lot of extra heating in winter.”

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Posted 4 years ago

Hi Guy, Glad to hear you thought the service was excellent. Regarding your other points, Megan from our administration and aftercare team will be in touch to help sort this out for you. Thankyou for the review!

Posted 4 years ago

“I can recommend EPC improvements whose sales team, project managers and admin support staff are informative and enthusiastic in all they do. This company engaged an installation team who worked quickly and tidily and were a pleasure to have around the house. Ours is a large open plan but well insulated, modern house benefitting from underfloor heating throughout and therefore ideal for the installation of an Air Source Heat Pump therefore the decision to replace our oil boiler was not hard make. The Steibel Eltron unit is easy on the eye and whisper quiet when running. There were some minor teething problems interfacing the new unit with our existing heating control system all of which were dealt with speedily and efficiently by EPC. We now await the onset of winter to really test the systems ability to keep us warm and well supplied with hot water.”

EPC Improvements 4 star review on 8th July 2021

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Posted 4 years ago

Hi Bernard, It's lovely to hear how well the Stiebel Eltron ASHP is performing for you, we are over the moon we could provide you with a great service and installation. Thankyou for the review!

Posted 4 years ago

“EPC Improvements provided our air source heat pump. Megan was extremely helpful throughout the whole process - answering our various queries while we were deciding if it was the right solution for us. Then, once we'd settled on an air source heat pump, she kept us informed throughout, from initial order, through to installation and beyond. There were a few logistical issues along the way, but these were resolved with Megan's help.”

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Posted 4 years ago

Hi Daniel, It's great to hear how Megan was able to guide you through the process of installing an air source heat pump and was able to quickly solve any issues you had along the way. Thankyou for the review!

Posted 4 years ago

“EPC have been very professional throughout, the installer was excellent and follow up help has been good.”

EPC Improvements 4 star review on 29th July 2020

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Posted 5 years ago

“Installed quickly, had a panel less than expected but nonetheless great service overall.”

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Posted 5 years ago

“EPC helped us through the planning issues we had to address and were proactive in meeting the externally imposed timescales relating to VAT changes. Marketing and sales were informative and did not create any pressure. Some components were faulty on arrival and the installers needed some guidance from Solar Edge regarding the commissioning etc, though all matters were resolved in a timely manner. Looking forward to the savings!”

EPC Improvements 4 star review on 22nd October 2019

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Posted 6 years ago

“Ok could do with better organisation at start”

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Posted 6 years ago

“Your Rep was very clear in his Repair istruction and we w.ere extremely Impressed”

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Posted 6 years ago

“I have found EPC to be very helpful and honest!”

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Posted 6 years ago

“The solar system is terrific. Even when its freezing, when the sun's out it's working. Unfortunately, I was not around when it was fitted so I was not fully aware of the capabilities but their engineer soon sorted me out. Good personal attention.”

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Posted 6 years ago

EPC Improvements is rated 4.7 based on 177 reviews