EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.67

4.7 Rating 149 Reviews

93 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

Metrics

Info

4.7

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far they have been very helpful and very professional. Looking forward to our installation!”

EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022

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Posted 2 years ago

Hi Sarah, Thanks for your review. The installation has now been completed and looking at the pictures it looks great. A system that's been designed and installed to last a lifetime! The team are here to support you in the ownership of your new heating system. Thanks for your custom. Craig

Posted 2 years ago

“Quality support. Good initial install and very effective service years later.”

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Posted 5 days ago

“Thorough service from a helpful and informative engineer.”

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Posted 6 days ago

“EPC have installed a ground source pump in my house 4 years ago and have always been available to my questions and requests. They have maintained the system ever since and I have nothing than positive comments to make about EPC and their staff.”

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Posted 2 weeks ago

“EPC have installed an excellent ground source heating system at may house and have been maintaining it every year. They are professional, efficient and very responsive when needed. They deserve every one of the five stars given.”

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Posted 2 weeks ago

“Kai has been exceptionally helpful and extremely knowledgeable about all of the services EPC Improvements are able to provide, as well as explaining the technical details and requirements. I have been very impressed.”

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Posted 1 month ago

“We have just had the first service on our Ecodan unit, installed last year by EPC. Very impressed with the visit by Mark and apprentice Luke, work was carried out on the date/time agreed and both were very friendly and explained the whole process. All the way from sales, through installation, admin and service this firm are a thoroughly efficient team.”

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Posted 1 month ago

“Prompt as promised”

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Posted 1 month ago

“Mark gave our 8.5kW ASHP it's first service. Mark was very thorough with the service and helpfully took the time to answer questions and explain all aspects of the system.”

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Posted 1 month ago

“Mark provided the first service for our Mitsubishi 14kW ASHP this week. He did a thorough job and confirmed that we were running the system efficiently. The service took around 1.5 hours.”

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Posted 1 month ago

“I had the heat pump serviced by Mark again this year. He was very thorough & pointed out a few areas for improvement. Many thanks.”

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Posted 2 months ago

“Knowlegable, friendly, helpful, explained everything, just got on wit the job”

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Posted 2 months ago

“Mark and apprentice Luke came to service our heat pump today, with the usual friendly and efficient service.”

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Posted 2 months ago

“Really great engineers who worked throughout the morning to make sure that my heat pump was running smoothly and efficiently for the coming year. Nothing was too much trouble and they checked everything thoroughly before they left. I have a service contract which I am very pleased with and means I have no large bill at the end either.”

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Posted 2 months ago

“4.5 stars would have better reflected our assessment of this heat pump service. Mark is a very courteous, friendly and efficient service engineer and we can have no complaints about his work. However, on this occasion he arrived at about 8:30am when we were expecting him between 12 and 4pm (as scheduled) - only an administrative oversight, but in theory we could have been out! The price of the Gold servicing package is quite high and is increasing by more than inflation in 2024-5 but includes remote monitoring of the heat pump system and paying monthly makes it worthwhile for us. Overall pretty satisfied.”

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Posted 3 months ago

“Mark did a great job on our heat pump service, and was very helpful in explaining things, and answering questions. He was very thorough, professional and courteous. Thanks from Hilary & Simon.”

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Posted 3 months ago

“Very good service visit conducted with great efficiently, knowledge of heat pump system and operation and with great courtesy. The engineer was ready and willing to discuss and explain the service process and what to look out for as a householder to ensure the system continues to run correctly. All round good experience.”

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Posted 3 months ago

“Mark has just been to give our system its annual service. He was very polite, considerate of our property and helpful with any questions we had.”

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Posted 4 months ago

“Just had the annual service on our ASHP, underfloor heating and rads etc. Mark was great - really helpful (answered all sorts of questions), polite, on time and as last year delivered a top service. He was supported by Emily who booked was also very helpful, polite and got everything booked in. Thank you and see you next year!”

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Posted 4 months ago

“Mark is an excellent engineer, new what he was doing, very efficient and friendly.”

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Posted 4 months ago

“We've had our heatpump for 15 months and are delighted with it. We recently had our first service, completed by Mark, and as with all our other interactions with EPC staff we found him polite, professional, and full of useful information to help us get the best from our heat pump. Highly recommend.”

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Posted 5 months ago

EPC Improvements | Renewable Energy Solutions is rated 4.7 based on 149 reviews