EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.40

4.4 Rating 1,193 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

Metrics

Info

4.4

Based on 1,193 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“The engineer was brilliant 🤩 He knew I had calls so waited for me to finish a call before drilling Absolutely a star 🌟 Excellent company, communication with everyone is brilliant Highly recommended”

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“Had a new charging port fitted to the outside of my house recently and found the process easy and painless from start to finish. Great communication from the company and from the actual fitter. He arrived bang on time, was very knowledgeable and polite. Did a great job and accommodated all of my preferences and requests. Tidied up every scrap of mess and left me a very happy customer.”

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“Communication was good but importantly the install was carried out professionally in a tidy and courteous manner by Ross and Stewart. Thoroughly recommend..”

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“Apart from the detailed requirement for information about the installation (after which I could have done most of it myself, given the kit & cable) the actual installation was very quickly executed, very professionally, very neatly executed ( actually better than I could have done myself) and at a reasonable price. What more can I say than “Thank-you !”.”

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“Arrived on time. Expectations managed and install was consultative and helpful. App was installed with me and explained with all questions answers before leaving.”

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“EO Charging were fantastic from start to finish. Really clear website made it easy to make a choice. Simple instructions on what they needed before installation and a very simple installation day. No mess left behind. All we need now is the car to turn up!”

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“Small and compact. Easy to use and the app is ok. Onlt question is the longevity of the plastic case.”

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“Very prompt and helpful.”

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“The charger obviously looks great, which is why I like many others choose this one due to its sleek design, the actual use of it is excellent like any other. But the app seriously falls short. Something which I've only learned after installation. Many bugs, scheduled charging often not work unless you set a specific time rather than setting a time for off-peak tariffs. Doesn't let you input your cost per kwh, just goes blank, then you're unable to change this later on. To be honest, I am disappointed, I expected a lot more as many others have mentioned on the google play store. Obviously tied in now. But I expect EO to update the app in full upon the release of the new EO Mini 3 Charger, if it doesn't... and it excludes older users, then I will be livid.”

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“The whole process has been good from start to finish, Nick (the installer) was very communicative throughout and the work was completed to an excellent standard and in a timely manner. My best experience with any work done on our house.”

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“This service went above and beyond my expectations: 1. Quick, precise, knowledgeable and friendly customer service. 2. Easy to navigate the website and information and easy to fill in the form for the quote. 3. Quick date received for installation.4. The engineer was super friendly, knowledgeable, worked really precise and explained what he was going to do and then what he did when he was done. He explained me the app in detail and the charger. Even for me, someone who has little knowledge of EV, this was all a walk in the park! Thank you!!! Would recommend 1000%!”

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“The engineer only had one colour of charger unit so no idea why we are asked for a preference. Connection is in bypass at present because the unit shorted out at the bottom neutral and earth connections. No electrical test certificate supplied for the works”

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Hi Ross, Thank you for taking the time to leave us a review - we're sorry to hear that you've encountered a couple of issues with the installation of your EO charger. The last thing we want is to let our customers down and so please be assured that our experts are currently reviewing your case as a top priority. They have confirmed that they have booked an engineer visit to your home on the 11th of July to resolve the problems experienced. If you need to discuss any details or rearrange your visit, please contact us immediately on install@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

“We love our EO charger! So simple and fast to use. The installation was also super-easy. Highly recommend.”

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“Charger installation was great and works well, but not sure why I bothered paying for smart functionality when it won't connect up to the internet even when sitting a metre away from a range extender”

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Hi Stuart, Thank you for taking the time to leave such a review, we're pleased to hear that your charger is up and running! That said we're sorry to hear that you're experiencing a connectivity issue. It sounds like our technical team will need to investigate - could you please contact us immediately on support@eocharging.com or 0333 77 20383? When reaching out to our experts, we kindly ask you to have the following information handy: your contact details and your charger's serial number (this can be found on the side of your charger). We look forward to hearing back from you. Thanks, The EO Charging team

“The charger is fit for purpose but the app needs extensive improvement in the features it offers”

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“The service we have received from Pete from EO has been extremely impressive. He is very knowledgeable and an expert in his field. We episode thoroughly recommend this engineer and the company he works for. Superb job. Thank-you”

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“Had a Mini Pro 2 installed last year and found out only recently the app wasnt recording the history. The team in EO was quick to assist and have been fantastic throughout the whole process to get it fixed. In the end it required the box to be replaced for which they delivered a new one within days and the installer was arranged for the next day. The installer himself was a bit confused as he had never seen any issues with the EO box before. Changing the box and linking it to my acccount was swiftly completed with the help of the EO support team - special shout out to Sonny!”

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“Had an EO Mini Pro 2 installed by EO's installers, entire process was very smooth from initial quotation, to booking in the work and having it carried out. The charger has been flawless so far. NB have read lots of negative comments on the app, we use the car's charging schedule to manage when it does and doesn't charge so haven't needed to use the app.”

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“Eo provided a very professional service and were great in all stages of the service. I would highly recommend them”

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“I had an easy experience with EO charging, the team were super helpful with queries and the installation was seamless. Thank you EO!”

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EO Charging is rated 4.4 based on 1,193 reviews