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EO Charging Reviews

4.4 Rating 1,192 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

4.4

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

EO Charging 5 star review on 23rd September 2022

EO Charging 5 star review on 13th June 2022

EO Charging 5 star review on 10th June 2022

EO Charging 5 star review on 4th June 2022

EO Charging 5 star review on 3rd May 2022

EO Charging 5 star review on 30th April 2022

80

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Main requirement was a home charging unit that looked small and not too noticeable on the front of the house. The EO Mini was the only one we found that fitted the bill. Especially as it came in grey. Worked perfectly for almost a year until we hit a problem which meant it wouldn’t charge. The unit was replaced promptly without charge thanks to the excellent support from the EO team.”

“Don't use this company - there are plenty of alternatives so literally no need to put yourself though the pain this lot will subject you to. Purchased the EO Mini Pro 2. Immediately experienced two technical issues: 1. Scheduled charging not working with VW ID3. 2. When scheduled charging did work it would charge at half speed. - Promised a call back by their customer service team in February 2023, no response as at 20th August 2023. - Raised an online ticket 2nd May 2023, no response as at 20th August 2023. - Chased their Twitter support channel 1st June 2023, no response as at 20th August 2023.”

“My Mini Pro 2 installed in March 2022 and has been totally unreliable since.When I have I have been able to ever get through,the responses have been smoke & mirrors! The classic was that the fault was with the socket on the car, yes really! The charger backboard last time was showing scorch marks when a component was replaced!!! Am currently awaiting a callback from over a week ago as the charger is failing yet again. I am nearly 80 years old and this the worst product I have ever purchased with customer service to match. Do you not think that looking after your existing customers should take priority over expanding the sale of what appears in my case a product & service that seems to be neither fit for purpose rather than expanding sales outlets via Screwfix etc? An extremely unhappy Grahame.”

“My charger melted, I contacted support and was sent a new one and the promise of an install. I have chased them multiple times and consistently been let down. The support service is difficult to contact with a poor ticketing system. I've been chasing this issue for around 6 months now. I've reached out on linked-in, on web forms and called and nothing has been done. I still have a melted charger attached to my property with no way to charge at home. Incredibly disappointed with the customer experience and would not recommend. My initial contact with them I was told the faulty unit was a known issue, so it was covered under warranty. But there was no product recall issued as they didn't know who had had the kit installed. Despite the serial number being registered with them I was surprised they took the 'lets just wait until it fails' method of customer engagement.”

“I had no experience / former knowledge of electric cars or how to charge them but EO Charging provided all the information I needed in order to get me up to speed fast. There were some difficulties in arranging a suitable installation date for my EO Mini charger but Natalie Chapman of EO Charging went the extra (10) miles and really helped me out.”

“EO have withdrawn all support for the first generation charger. This removes its smart capability and makes it essentially a dumb plug. I accept that updates may stop after a time (not that there have actually been any) but removing functionality is utterly unacceptable. I bought it as a smart charger and the uk government subsidised it on that basis. I suspect this will be the pattern for the future. Their answer when people complain seems to be to ask them to pay them £750 for a new one. Talk about adding insult to injury. Shocking behavior and definitely a company to avoid at all costs.”

“Just going around in circles trying to get my charger to work. Contacting the company takes some degree of patience. None of the apps want to work, that’s if Safari can find them. Am going to buy another that works. This time will pay closer attention to reviews.”

“Terrible charger, very similar experiences to Charles below. I cannot get it to charge the car at all on scheduled charging, and once it fails on that it won't charge on any other mode too. App says it's charging but it isn't actually delivering current. Only way I can get it to charge the car is to reset it at the fuse/GARO box and then it kicks into life. Absolutely appalling level of service - app hasn't changed in the 2-3 years we've had it, no firmware updates, customer support impossible to get hold of, when you get on live chat they run through long scripts which essentially are "have you plugged it in/can you unplug it and try again". I've now got close to a grand worth of a charger on my wall which is as good as having a power socket and that's about it.”

Good morning Richard, Thank you for taking the time to leave feedback - I am sorry it has not been the best experience for you. I am aware our Support Team have been in touch and will be speaking to you again later today. Thanks for your patience, The EO Charging team

“We have had our EO Mini Pro 2 charger for 2.5 years and have had intermittent issues throughout. i. Car plugged in and saying it is connected but the app says the car isn't plugged in, thus the car does not charge ii. Car plugged in and app recognising that the car is connected, but then the car does not charge according to the schedule iii. Car plugged in and app recognising that the car is connected, the car charges according to the schedule but at a much lower rate meaning much less charge is delivered than expected iv. Car plugged in and app recognising that that the car is connected, but they will suddenly disconnect cutting a charge short. If lucky, they do sometimes reconnect themselves and some more charge is delivered according to the schedule v. The 'Solar PV' mode is not fit for purpose. It simply does not work. You may as well save your money on the extra installation cost and use the car's 3 pin 'granny' charger instead Several times I've woken to find the car doesn't have sufficient charge for me to either get to work at all in the morning, or not enough for me to get home as well. Now, the big problem is that the charger seems to work reliably for several months but then any of the above issues (i-iv) can occur, and when they do then they stick around for a while. Then they can if you're lucky mysteriously disappear before EO customer support actually bothers to reply (the customer service is incredibly slow to respond, 3 months waiting for a reply is so far the record - by which time the issue had somehow resolved itself). Note: immediately after the charger was installed support was very good from Dan and he worked hard to resolve the first wave of issues we had, but after that I find that the support is appallingly slow to respond. Anyway, I once again have a device that will not charge the car at all ((i) on the list above, so I'm having to use a public charger to get to work tomorrow). I cannot recommend this company or charger at all.”

Good morning Charles, Further to my earlier message, I am aware the team have booked a site visit to investigate the issues you are experiencing. I appreciate you taking the time to leave your feedback -I am sorry it has not been the best experience for you. Thanks for your patience, The EO Charging team

“my EO mini pro charger is quite neat and tidy, It seems to work reasonably well, but the software app is not up to much keeps going off line. Have email messaged EO twice but part from an acknowledgment of the message I have never received a response/reply to the issues raised. So, if your looking for customer support you probably unlikely to get it. After it's installed you are 'very much on your own with this product. Almost certainly wouldn't choose this brand again”

“Your customer service is appalling. As you can see I left a review here in March and I got a reply despite of all the emails I sent . Your service team told me several times that you have no staff to deal with my concern . Following my review , a replacement charger was sent to me and ressured me that a technician will come and replace the old charger with a new one . Here I am , after 3 months, still waiting for the technician,s availability!!!. The biggest mistake we did was going with Electric Ireland and they installing your charger. Now I am stuck with you guys . Several nights I had to put the alarm to get up in the middle of the night to see if the charger was working . Such a disgusting service. We will not recommend this charger to any one .”

“Installed at work. 3 eo chargers have now failed. Their customer service is appalling. Their ability to respond to urgent issues is non existent. Even contacting the CEO doesn't help. Very low quality product and organisation. I would strongly recommend looking elsewhere. We are now looking to replace their inferior unit.”

“Their approved installer EV Domestic fitted a Mini Pro under a year ago. It only works intermittently and they have not replaced it despite promising to. This has codt us hundreds in public charging despite forking out for this expensive home charger. Avoid this company.”

“The product itself is ok but the customer service is woeful. Trying for 10 days to contact them online and by phone. I need to change the Wi-Fi settings but there is no QR code which is needed. I’m sure it is a simple fix if you could just get in contact with them.”

“Installation was great & the first 10 months no issues @ all. When the cold spell hit in December the EO Mini Pro 2 failed to charge because of a known faulty part. 2 months later after many many long waits on calls they still will not commit to an engineer coming out to fix the known fault. They have offered for a 3rd party to come & take it off & i post it back to Scotland for a few weeks & then me again arrange for it to be fitted again 2 more weeks (upto 4 weeks with no charger for a 100% EV car). Never never known such poor after sales service. I have asked to speak to a manager & was refused. Also asked many times for call backs for updates & never had one, i have to ring back & wait for upto 1 hour to be told we can not tell you when a engineer will be available. My original rating was 1 based on the above but since Andrew from the Escalations team @ EO got involved, in less than one week i have a working mini pro 3 installed by a excellent independent installer Nick.”

Hi Ken, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing an ongoing technical issue with your charger that is yet to be resolved. Customer satisfaction is our #1 priority and we fully appreciate the frustration this situation is causing you. The last thing we want is to let our customers down and one of our experts will reach out today to discuss a solution with you. Thank you for your patience. Many thanks, The EO Charging team

“Absolute junk. Honest review here after 12 months or so use of an EO charger. For your own sanity, under NO circumstances purchase an EO charger. Don't believe me? Just take a look at the reviews in the Google Play Store or App Store for the EO App. They couldn't be worse. And for good reason. The charger and software are incredibly unreliable and badly designed. People including myself have CONSTANT issues and there is no sign of anything improving. I made a big mistake but you don't have to.”

“A local firm to my home. I thought that would help and give ‘buy local’ type reassurance. The pre sales talk and reassurances are quite convincing. However, product is wholly unreliable, after sales service is non existent. Most of the time the unit does not charge. Most of the time the approach of the company is to equivocate, try diversionary tactics, but certainly not to take any pro-active steps to solve problems. The product and service are so terrible that I’ve had to say I’d visit the office to sort out the issues. That made a tiny bit of improvement. But not much! I’ve no experience of other domestic charging unit, but I’d say avoid EO at all costs.”

Hi Phillip, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing a technical issue with your charger that is yet to be resolved. Customer satisfaction is incredibly important to us - we've flagged this to our Support team who have confirmed a second engineer visit has been scheduled to further investigate the situation. That said, if you need an immediate status update, please contact us directly on support@eocharging.com or 0333 77 20383. Thank you for your patience. Many thanks, The EO Charging team

“Fitted on Thursday, went to charge car the following Thursday and the Charger blew up. My car is currently in the Town Getting charged on a public charger.”

Hi Donald, We’re sorry to hear about the issue experienced shortly after the installation of your charger - please be reassured that we have flagged this with high priority to our Support team. Our experts have confirmed that they are currently working with your EO Approved Installer in order to investigate the issue and get it resolved as soon as possible, and will keep providing you with regular status updates. Customer feedback and satisfaction is incredibly important to us and it's our #1 priority to get your charger up and running again. Many thanks, The EO Charging team

“I have been waiting for over a week to speak to an engineer as my charger is not connecting to WiFi. Two calls made by me and still no response. So far not at all impressed.”

Hi Ros, Thanks for taking the time to leave us a review. We’re sorry to hear that you're experiencing a connectivity issue with your charger and that you're yet to receive technical support. Please be assured that we are reviewing your case as we speak - one of our experts has reached out to you via email to get this resolved. Customer satisfaction is our #1 priority and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

“Would give 0 if I could. Ripped me off in Swan Street, Coventry. Charger connected and went green. Returned 3 hours later and had 0.01kw/h for £6. Thought a refund would be simple but No! Apparently it's the fault of Coventry City Council?! Then they have the cheek to try and take £25 from my bank.”

Thank you for the review. Our Escalation Team will be in touch soon. EO Charging

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EO Charging is rated 4.4 based on 1,192 reviews