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EO Charging Reviews

4.4 Rating 1,192 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

4.4

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

EO Charging 5 star review on 23rd September 2022

EO Charging 5 star review on 13th June 2022

EO Charging 5 star review on 10th June 2022

EO Charging 5 star review on 4th June 2022

EO Charging 5 star review on 3rd May 2022

EO Charging 5 star review on 30th April 2022

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted last week, charging point exactly where I wanted it but will not get to try it out until June 23 Fitting route was different to my quotation request, engineer arrived without a ladder despite being a first floor flat. That said he had a positive outlook and successfully fitted the unit”

“Installation was flawless. Supporting app easy to install. But I haven't received my EV yet, so don't know if it works or not.”

“The charger obviously looks great, which is why I like many others choose this one due to its sleek design, the actual use of it is excellent like any other. But the app seriously falls short. Something which I've only learned after installation. Many bugs, scheduled charging often not work unless you set a specific time rather than setting a time for off-peak tariffs. Doesn't let you input your cost per kwh, just goes blank, then you're unable to change this later on. To be honest, I am disappointed, I expected a lot more as many others have mentioned on the google play store. Obviously tied in now. But I expect EO to update the app in full upon the release of the new EO Mini 3 Charger, if it doesn't... and it excludes older users, then I will be livid.”

“Charger installation was great and works well, but not sure why I bothered paying for smart functionality when it won't connect up to the internet even when sitting a metre away from a range extender”

Hi Stuart, Thank you for taking the time to leave such a review, we're pleased to hear that your charger is up and running! That said we're sorry to hear that you're experiencing a connectivity issue. It sounds like our technical team will need to investigate - could you please contact us immediately on support@eocharging.com or 0333 77 20383? When reaching out to our experts, we kindly ask you to have the following information handy: your contact details and your charger's serial number (this can be found on the side of your charger). We look forward to hearing back from you. Thanks, The EO Charging team

“The work carried out by the installation engineer was good but he failed to complete the work, leaving me with no connection to my solar system to charge via this method. After two phone calls to your tech team, having zero response from the first call, an Email or acknowledgement would have been useful. I had to make a second call the person on the other end wasn't at all interested just told me to contact the installers he didn't offer any contact details I had to ask for them. My thanks to the installers who acted very quickly and dispatched an engineer the next day. I think the installers need more training on solar installations neither engineer had worked with solar before the second engineer was more methodical and resolved the issue, that the first one just left and told me to get another electrician who worked on solar systems. Not what you want to hear when you have paid extra for this service. Maybe a more in-depth survey would have highlighted potential issues with the solar link up. Everything is now working correctly it just took a bit longer than it should have to get it right, hope this has given you a few ideas for improvements to your service.”

Hi Peter, We’re sorry to hear that an issue has been encountered during the installation of your charger and thoroughly appreciate you taking the time to provide such a detailed review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been the best in your instance but are glad to hear that your charger is now up and running. Customer satisfaction is incredibly important to us - please note that we have passed your feedback onto our Home Install team who will look into how we can prevent similar situations in the future. Many thanks, The EO Charging team

“Charger is fine, however you book through EO, who pass you on to a contractor, who then sub contract it out, and the organisation particularly at the Pro EV level were just disorganised and slow to respond.”

Hi Stephen, We’re sorry to hear you were not happy with the way your installation was carried out and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is incredibly important to us - we've passed your feedback onto our Home Install team who is currently looking into how we, in partnership with your EO Approved Installer, can make the installation process more streamlined. That being said, if you want to share any additional feedback on your experience to date with us, please contact our team directly on install@eocharging.com or 0333 77 20383. The EO Charging team.

“First off: the charger *itself* as hardware is superb. Beautiful and small. Installation went really well. But: the app is an absolute disaster. It beggars belief that a modern piece of hardware would have something with such awful UI, that has so many bugs and which is so poorly put together. The reviews on Apple tell the story, as does the fact you haven't had a single app release in *7 months*! Come on guys. If you want me to help, let me know. I could even get some designs done for you. If you're serious about taking on Zappi and others, you absolutely have to do better.”

Hi Stephen, Thanks for taking the time to provide such detailed feedback, we're pleased to hear that your charger is up and running and the installation went well. That being said, we're sorry to hear that our app doesn't match your expectations. Customer satisfaction is incredibly important to use and we have passed your comments onto our Product & Development team who are looking to see how we can improve it and make it easier to use. If you need support with a specific feature or want to discuss this further, please don’t hesitate to contact us on support@eocharging.com. Many thanks, The EO Charging team

“Organising the purchase and install of the EO Mini Pro was super easy, and my referred installer was great. The EO Mini Pro itself looks fantastic on the outside of my garage, it's discreet and unobtrusive which is exactly what I wanted. I would say, however, that it would have been nice for the cabling to go directly into the back of the charger to make the install cleaner. Using the charger is extremely straight forward and easy. What lets the EO Mini Pro down is the mobile app, it's extremely basic compared to other chargers out there, adding some snazzy graphs of usage would be a good start!”

Hi Tom, Thank you for taking the time to leave a review - we're glad that your charger is up and running! Please note that our network of EO Approved Installers has been trained to drill the cable entry at the bottom of the unit to ensure its water-tightness and make sure it’s safe for EV drivers when plugging in their vehicle to the charger. Please note that if the cable entry is drilled at the rear of the unit then the product warranty will be invalid for any water ingress issues or suspect issues from water ingress. With regards to your experience with our app, we have flagged your feedback to our Software development team who is continuously working to improve it. That being said, if there's a specific feature you need support with then please don't hesitate to contact our Support team directly on support@eocharging.com or 0333 77 20383. Our experts will be happy to help👊 Many thanks, The EO Charging team

“Your customer service is nonexistent and I regret utilising your ‘services’”

Hi John, We’re sorry to hear that your experience with us didn’t match your expectations and we appreciate you taking the time to leave a review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - one of our Home Install experts will contact you directly in order to get direct feedback on our customer service. Many thanks, The EO Charging team

“I found the initial enquiry form very laborious and over complicated for a lay person to complete. This difficulty lead to the installers quoting for the installation at the incorrect point. This could have been avoided by a short zoom call so as everyone could have been on the same page. The local “approved” installer was very unsatisfactory and they were the only ones in my area which was very frustrating and unfortunate. It meant that I had to do most of the work for the contractors as all they wanted to do was join the cables at both ends. Definitely more work needs to be done to expand the network of installers and to improve the enquiry experience.”

“Customer service poor. Despite sending numerous photographs and scale drawing showing power board and planned charger location, when contractor came to do the fitting he said the soffit boards outside the front door would have to be removed for routing the cables, something he wasn't allowed to do. I had a carpenter remove soffits later that day and after several calls, a week later EO sent out one of their own fitters who simply routed the cable inside and said there had been no need to remove soffits. So, I've wasted money on having new soffits and part of facia replaced! With the EO fitter still present I tried several times to connect the EO Mini Pro 2 to my WiFi. The signal is strong at the charger's location so he reckoned the EO server was overloaded due to so many people having chargers installed at the moment. After trying for several days to connect to the 2.4 GHz WiFi I called technical support. My details were taken and I was told to expect a call back from a technical person. Two days later no call, but after yet more attempts the charger has connected to the 2.4GHz network. So no customer service. Hope I don't need any in future.”

“Installation was booked but then cancelled as installer hadn’t been provided with the charger. Didn’t really like the contract as all the onus is on the customer: EO expect the customer to fill out a complicated questionnaire about the install. If they get anything wrong, then EO will charge at high rates for extra work. It all worked out okay in the end, but it could have been made less stressful!”

Hi James, Thank you for taking the time to leave such a detailed review! We're sorry to hear that your experience with our booking process didn't match your expectations - please note that we've passed your feedback onto our Home Install team who will look into how we can make our online application process more streamlined. Thanks, The EO Charging team

“Very pleased with the box it self and the wiring from my meter box, very neat However considering the price payed I would have expected that a cable hanger /tie in some way was also included ..... instead of just hanging loose on top of the box , which will easily be dislodged”

Good afternoon Mr Colclough, Im afraid the cable hook is currently an addition available at point of sale, im sorry that was not perhaps clear at time of purchase. As a result im more than happy to authorise one for you free of charge, of course you will need to drill and mount this, I hope thats ok? My email address is craig.chandler@eocharging.com please may you email me directly with your Serial Number EOxxxx on the label on the charger and also your postal details. Kind regards, Craig Chandler COO EO Charging

“Great looking charger and proaly the most minimal charger out there. Ideal for us! The only bit that lets it down is the app, it's awful! Buggy, lacking features. Once the app is stable and updated it will definetley be 5 stars.”

EO Charging 3 star review on 28th February 2022

“Not used yet waiting for car delivery”

“The charger itself is fine but stay clear of the site survey if you don’t want to do it yourself. The service is poor and the people they send aren’t actually qualified to undertake the work.”

“The service was avg. the plug me in paper work people know nothing don’t expect them to what a waste of £60. If you have an install which is non standard don’t expect a very well broken down invoice from their installers. Their installers will not contact you will not ans the phone and will not listen to you and talk over you on the phone, and moan about being cold and outside while on a job. The installers staff will invoice at 2353 on a Sunday night and won’t answer the phone in the office because of a issue that doesn’t need to be my issue. You can write a complaint and have it never answered. It’s a wall charger they all do the same thing. It doesn’t really matter at the end of the day. It’s a nice small box yes and has a plug on it.”

“Little disappointed, install date was changed twice, one which was short notice after booking time off work. Install guy was nice and did a good job. Since the install I’ve had an email from the electricity board saying the install hasn’t been approved as I’m on a loop with next door and they need to come out to the property. Awaiting the visit and the outcome of that now.”

“The service was good but the contractor had to come back as it was not charging the vehicle.”

“Although the installation was excellent and Dan our fitter was very neat and tidy and the end result looks great, my reason for rating 3 out of 5 is because the machine had not been registered so we could not complete or set up the charger.! We are still waiting for this to be done..!”

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EO Charging is rated 4.4 based on 1,192 reviews