EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.41

4.4 Rating 1,192 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

Metrics

Info

4.4

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andrew was very responsive and arranged a replacement unit immediately after the site Electrian attended. Very professional from start to finish. Thanks SL”

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“very smooth and knowledgeable. Took the time to explain the process”

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“Installation was great & the first 10 months no issues @ all. When the cold spell hit in December the EO Mini Pro 2 failed to charge because of a known faulty part. 2 months later after many many long waits on calls they still will not commit to an engineer coming out to fix the known fault. They have offered for a 3rd party to come & take it off & i post it back to Scotland for a few weeks & then me again arrange for it to be fitted again 2 more weeks (upto 4 weeks with no charger for a 100% EV car). Never never known such poor after sales service. I have asked to speak to a manager & was refused. Also asked many times for call backs for updates & never had one, i have to ring back & wait for upto 1 hour to be told we can not tell you when a engineer will be available. My original rating was 1 based on the above but since Andrew from the Escalations team @ EO got involved, in less than one week i have a working mini pro 3 installed by a excellent independent installer Nick.”

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Hi Ken, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing an ongoing technical issue with your charger that is yet to be resolved. Customer satisfaction is our #1 priority and we fully appreciate the frustration this situation is causing you. The last thing we want is to let our customers down and one of our experts will reach out today to discuss a solution with you. Thank you for your patience. Many thanks, The EO Charging team

“Great installer, very friendly and knowledgeable”

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“Customer service is good and responsive. Excellent updates on installation, date etc. Overall experience was efficient (website and email) which suited me Actual installation by ev domestic especially good. George was a true professional. Did a superb job and ensured neat and tidy and all explained. Charger looks great and does exactly what we need it to do. Charges quicker than wall plug. App is not important to us and seems to l require set up again and again. Does not impact me but can see why it would be a frustration especially if your vehicle can’t control when it charges etc.”

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“Excellent service all round. Engineer (George) was really attentive.”

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“The charger looks nice and tidy on my house. But not used it yet as I’ve not got my electric van yet”

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“What a nice installation I'm an engineer and this job was done by professional people.”

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“The whole experience has been great through out. Was kept well informed about installation and the the actual process on the day was done with out any fuss. The installer discussing where best place to put charger and what would be involved. All working as should do.”

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“brilliant service and communication”

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“Absolutely spot on. Very neat and tidy job, Electrian, think he was called Jamie is a credit to your company. 👍”

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“Fantastic. Had a call once my application was sent discussing layout of my house and checking details. The guy who came to install it was super helpful and knowledgeable and did a really good job.”

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“All good, helpful installer”

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“Very happy with the installation of my charger, however I have not yet taken delivery of my electric vehicle to use it yet. The guys fitting the charger and the other electrical switches and fittings required were very professional, clean and tidy. Got my plumber to help install cables under the floor which greatly helped the installation both aesthetically and reduced installation costs. The initial survey on the electrical requirements was a bit daunting, but with the cooperation of my plumber and the installation team, everything went well in the end.”

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“Installation contractor excellent. Great advice, great Installation.”

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“I received excellent customer service from start to finish! Natalia was super helpful keeping me up to date with the installation. Dave was fantastic, he completed the survey and all appeared to me to be impossible to install due to the power from my house is in the centre of the house and on this basis the route was up under the stairs, under the floor-boards on the landing and through the master bedroom to the front of the house. On the day of the install, he started around 8am and was finished by 2pm and you wouldn't have known that he had attended, so tidy, polite and friendly throughout. Thank you”

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“Excellent service, very friendly installer. Also super flexible when I had needed to reschedule at short notice. Would definitely recommend. Many thanks.”

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“Helpful and punctual engineer. good customer service”

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“Easy and straight forward install - Information was nice and clear throughout the entire process with regular communications at each stage. The job is very neat with minimal disruption and no ugly trailing wires or cables. Great Job. Would definitely recommend.”

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“I think customer care is very good I was updated with everything that's was going to take place all along the way”

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EO Charging is rated 4.4 based on 1,192 reviews