“It is usable as a dumb charger, but it couldnt be commissioned because of some software issue. However it is now clear that all i need for a tesla 3 is a dumb charger anyway as the car's built in software is perfectly capable of being programmed to control the charging times. This was not made clear.”
Hi Christopher,
We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review.
Last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on install@eocharging.com or 0333 77 20383.
Please note that we would be also happy to arrange a technical session with one our experts to remotely look into the software issue experienced - we're keen to ensure you're getting the most out of your charging sessions.
“Installation was very good and excellent service. I cannot get the EO mini pro2 charge point to register with the EO cloud; it seems to always stall at this point and come up with an error code. Err_5006. The WiFi signal is full strength outside as I have many other devices that verify this.”
Hi Kevin,
Thank you for taking the time to leave us a review, we're pleased to hear that your EO Mini Pro 2 is up and running!
That said we're sorry to hear that you're struggling to connect your charger to the EO Cloud and are keen to resolve this as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383.
“Super easy service, remote pricing based on photos and drawing of house. Really friendly and efficient fitter who also helped register and set up the app.
Many thanks EO charging”
“Excellent charger with a small footprint on the front of the house. Looks good, does what it is suppose to do and was installed with minimal disruption.”
“Installation was neat and efficient. Overall very happy with the charger and installation.
My only disappointment is the universal socket does not lock the lead in place.”
“Nice charger when it’s working but the smart part is about as useful as a lighthouse in the Saha. Nothing but problems. Big money for an outside socket.”
Hi Oliver,
We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review.
The last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on support@eocharging.com or 0333 77 20383.
Please note that we would be also happy to arrange a technical session with one our experts to run you through the EO Smart Home app - we're keen to ensure you're getting the most out of your charging sessions.
“Great service with excellent communication throughout the process. Prior to contacting EO, we had arranged a few direct installer quotes but it was considerably cheaper and more efficient going through EO. I wouldn't hesitate to recommend!”
“Had a fantastic experience with EO and my charger install. The installation was very well done and everything was up and running very quickly. Would recommend!”
“Early days but I like the appearance and functionality of the Charger and the app was easy to set up and works great. In fact the whole process for ordering and getting it installed has been impressive.”
