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Empire Supplies Ltd Reviews

4.4 Rating 738 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

Company Reviews

Product Reviews

4.4

Based on 738 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th February 2024

Empire Supplies Ltd 5 star review on 17th January 2024

Abdullah Kologlu

Empire Supplies Ltd 5 star review on 25th December 2023

David Petherick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price is good, supplied on time and as described. Communication with the customer service team is on point. Reliable business. Thank you.”

Thank you so much for your kind feedback Abul. We really appreciate you taking the time out to share your experience with us. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Ordered a new fridge which arrived promptly. I then gave them a call to order some new seals and switches which Abbie over the phone helped me with get ordered, paid and arrived all within a couple days. Great company with great service.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service and prompt delivery. Customer service from Abbie was very good. I put in the wrong delivery address and I noticed it the afternoon before delivery day. Abbie changed it very quickly and gave me all the information I needed in regards to delivery. She told me there was a two hour time slot and the driver called me as I was 5 mins away from the unit and kindly waited. All in all superb service, will use again!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service and prompt delivery. Customer service from Abbie was very good. I put in the wrong delivery address and I noticed it the afternoon before delivery day. Abbie changed it very quickly and gave me all the information I needed in regards to delivery. She told me there was a two hour time slot and the driver called me as I was 5 mins away from the unit and kindly waited. All in all superb service, will use again!”

“The customer service provided was exceptional from the time of order right up to delivery thanks to abbie who really went above and beyond.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie = diamond X Helped me so much with my issues with the EORI number I needed to get my order and she kept me updated throughout. Absolute treasure to Empire Supplies. THANK YOU”

Thank you so much for your kind feedback, Michelle. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I ordered an item on the website and was contracted by Abbey in sales to advise they had another item cheaper and offered a refund, the items arrived and it’s brilliant!! Thanks again”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great customer service, delivery arrived quickly! First enquired about a price match item and spoke with Emma who was very helpful, she answered my questions in regards to the product and delivery etc & price matched the product as they advertised! Will definitely use this company again!”

Thank you so much for your kind feedback, Ruth. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I will definitely use this company again. The delivery arrived the next morning, the customer service team were incredibly helpful with my questions and the delivery driver was polite.”

Thank you so much for your kind feedback Sharon. We really appreciate you taking the time out to share your experience with us we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Quality products, prompt service Abbie at customer service is excellent Happy with my orders 😀”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. Let us know your order number and we will send you a discount code for your next order with us!

“Excellent service! Very fast delivery!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with us we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I was disappointed to see that the item I ordered was not available for delivery to my address. I phoned customer service, and Abbey Robins could not have been more helpful. She organised the delivery, and I received my order the next day! Couldn't have asked for better service!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Having mistakenly assumed the product was incomplete the grub screws had been inserted in the brackets and were not evidently visible. EMMA dealt with the problem and on checking the prep table prior to repacking for return we located the ‘missing’ screws. I have reported my original ‘review’ and can only apologise.”

Hi Steve, thankyou for your more recent review & thankyou for your honesty. It is much appreciated & we are glad Emma was able to assist you with your issue. We hope to deal with you again :-)

“Emma was extremely helpful in assisting with my delivery query. Competitive pricing and fast next day delivery”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Emma. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. Please get back in touch with your order number and we will issue a discount code to use on your next order!

“Good customer service and fast delivery. Thanks Emma”

Thank you so much for your kind feedback, Terry. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I dealt with Abbie from the Sales Team when ordering and she got everything sorted for me and gave given excellent customer service. My orders were complicated as I had 2 delivery address and done them on 1 order but Abbie got it all sorted for me and let me know all details on the deliveries. Highly recommended if you’re after quality products and fantastic customer services!”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. Please get back in touch with your order number and we can send you a discount code for your next order.

“Abbi was super helpful! She helped me to get some spare keys for my under-counter fridge.”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future, please get in touch with your order number and we can issue a discount code to use on your next order!

“I found a fridge cheaper online & I contacted Empire Supplies via phone & asked if they would price match. I was pleasantly surprised by Empire Supplies and their great service but by Abbey Robins in particular. Will be using Empire more often.”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future, please get in touch with your order number and we can issue a discount code to use on your next order!

“Great company, great team I had a few issues with my order but it was soon resolved by Abbey. Thanks again for your help and the speedy delivery.”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future, please get in touch with your order number and we can issue a discount code to use on your next order!

“Customer service was superb. Prices are very competitive and once my order was sorted i was given a discount as well. I will be looking to continue using them.”

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future, please get in touch with your order number and we can issue a discount code to use on your next order!

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Empire Supplies Ltd is rated 4.4 based on 738 reviews