Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.38

4.4 Rating 923 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

Write Your review

Tell us how Empire Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Empire Supplies Ltd 5 star review on 15th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the cheapest but close enough and with delivery included. Goods arrived as ordered and on time.”

Helpful Report

“Great service very happy with what I bought”

Helpful Report

“quality is bad and damage when i received.”

Helpful Report

“Excellent service and next day delivery.”

Helpful Report

“Excellent service Thank you👍”

Helpful Report

“EASY TRANSACTION FROM START TO FINISH”

Helpful Report

“5star customer service”

Helpful Report

“NO COMPLAINTS AT ALL, EXCELLENT FROM START TO FINISH, FROM ORDERING TO RECIEVING. BOB.”

Helpful Report

“One of the best value items for what I was looking for. Easy to order. Quick and efficient delivery.”

Helpful Report

“Great product, Next day delivery as described, would recommend.”

Helpful Report

“Bought a commercial toaster that made a noise from day one. After 6 months the noise got so loud our guests were complaining. We contacted Debbie in sales and she refused to exchange the toaster and refused to give a refund and refused to give us the contact details of her MD. Reply from Debbie to our complaint was as follows: On 21 Aug 2019, at 12:44, Debbie Sevile wrote: Hi Andrea Tucker, this is purchased under a parts warranty and as such you would need to get out some to assess the problem please Debbie”

Helpful Report

“Once the item was in stock the service that followed was excellent.”

Helpful Report

“Item arrived very quickly. Was very impressed with their service”

Helpful Report

“Bought an ice machine from this company. It arrived faulty. They've refused to resolve it demanding we pay for an engineer to issue them a report so they can charge us to fix it. Customer service told us 'the consumer rights act doesn't apply to us' been hung up on & when asked to speak to management was refused. Worst experience of a company I've ever had. Pursuing action with ombudsman. Avoid at all costs. No customer care. If your product arrives faulty they will rob you of your money.”

Helpful Report

Hi Laura. I am writing in response to the review that you have left. I initially spoke with you first and explained that your machine had a parts only warranty, which is the policy of many commercial suppliers. You stated that it has never worked but it was ordered back in May. With a parts only warranty, you have to call out your own engineer and then once the diagnosis has been made, we can then send out to you what part is required. Our Manager is on holiday at the moment, hence why we could not put you through to anyone, also we were trying to help you move forward but you swore at a colleague and this was not acceptable. I am sorry if you feel that we do not have customer care, that is one area which we pride ourselves on.

“Great product great service”

Helpful Report

“Excellent service, brilliant communication, delivered the day we wanted. Perfect, couldn't ask for more.”

Helpful Report

“Reliable service and great product will use again”

Helpful Report

“good quality, came very fast”

Helpful Report

“Very good service we are happy with the grill many thanks”

Helpful Report

“Fantastic from start to finish. Informed from confirmation to delivery. outstanding product”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 923 reviews