Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

Write Your review

Tell us how Empire Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery service”

Helpful Report

“The drinks chiller I bought was unfortunately faulty. I was unable to adjust the temperature which was permanently set to 0C. Paul at Empire was very helpful in diagnosing the problem and quick in sending me a replacement part. Since replacing the controller the chiller has been working fine...Thanks Paul.”

Helpful Report

“Very good communication prompt and efficient service”

Helpful Report

“Very responsive when there was a supply issue and an excellent resolution, all helped with actually being about to talk to someone”

Helpful Report

“Ordered about 11:00 am and delivered 11:17 am next day! Great communication. Website worked well. Goods as described. Fully satisfied.”

Helpful Report

“Good delivery, good quality table”

Helpful Report

“Excellent service”

Helpful Report

“Great to talk to, and helpful”

Helpful Report

“Great range of products to choose from and excellent prices , all backed with an on time delivery, what more can you ask for 👍🦉”

Helpful Report

“Delay in the delivery Not being kept update Having to call almost daily to inquire about my order Order cancelled 10 days later Staff on the phone require more customer care training”

Helpful Report

“Quick turnaround from point of order, however delivery company were rubbish. Had to collect the items myself.”

Helpful Report

“Low quality product and service. Avoid”

Helpful Report

Hi Tanes, I'm sorry to read your review. I have spoke to our Customer Service team and, apparently the item you purchased didn't come with the valve that should have been included. Apologies for this. You requested a return which we have agreed to but we would have been more than happy to send you the valve that was missing next day. Kind regards, Debbie

“Delivered on time as agreed”

Helpful Report

“1. The item that I was sent was not as advertised. 2. I had to pay £10 to return it. 3. I have had no response, since returning it, and am left in the dark as to when I will get my money back”

Helpful Report

“Great service”

Helpful Report

“good service”

Helpful Report

“No problem service . Delivered promptly. Delivery update 👍👍 Great team work”

Helpful Report

“Very good quick service and the product is great thanks you”

Helpful Report

“I’ve had a good experience with them and equipment supplies is working like it should do! Hassle free”

Helpful Report

“Great product Easy to put together Delivered on time”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 900 reviews