Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, Very speedy delivery Will shop here again”

Helpful Report

“Second Bottle cooler from Empire fantastic service and product, also staff with any queries or requests are very polite. A1 service.”

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“Incredible customer service from Louise and an amazing product range.”

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“The customer service from Louise and Empire Supplies was incredible. I was advised on the best product for our drinks area and informed at every stage of the order. Thanks Empire Supplies and in particular Louise for a great drinks fridge and experience.”

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“Very good”

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“Delighted with purchase, prompt delivery and excellent communication. Highly recommended.”

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“Ordered after lunch on Monday and the bottle chiller cabinet was delivered at 10:00 am next day - impressive service!”

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“Be aware , this company charged me 35.00 for my delivery as they said that I wasn’t in to receive first order if I did not accept they would not accept goods back with full refund they would take 25 per cent off full price I seeking legal advise rubbish company”

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“Having previously been let down by another supplier, we ordered a new cooler from Empire. It was a better price, then great communication and then it arrived the following day - can't fault them at all and would highly recommend!!”

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“Great service the sales person Louise was very helpful and excellent at her job. Customer service 5 star.”

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“First class service. Louise was exceptional. Polite, friendly and best of all; when she said she would phone back, she did so promptly. Goods arrived on time. Louise tracked the delivery on the day and advised the delivery time. The sink and tap were great value for money and well packed. All in all as a first time buyer I was a very happy chap. Would recommend Empire Supplies without hesitation. I going to buy another sink unit and taps next year for a domestic kitchen I am planning next year. My thanks once again.”

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“good product and very good price”

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“Ordered an under counter bottle fridge which was delivered as promised the vector day. Unfortunately it was not to the specification that was required. Kris from sales department was very helpful and after understanding our predicament he arranged for a replacement fridge which is just the ticket. Thank you for your help and great service. Will recommend to others.”

Helpful Report

“Have placed several orders with Empire without hassle. Placed order with them after another supplier let us down badly ~Empire saved the day so our new bar could open. A tale of two experiences No company is perfect (often problems are courier related) and the acid test is always when things go wrong, so that moment will need to be tested. But so far very good.”