Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great experience, 10/10 for the quality of Beer fridge and the scheduled delivery was spot on time. Great communications and a super friendly service from Abbie before the sale and her after service. Highly recommend her and the company”

Helpful Report

Thank you Robin, for the amazing 5-star review, we're so happy to hear Abbie managed to make your experience an enjoyable one. We look forward to working with you again so if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Fabulous communication and service from Abbie - I was kept up to date with everything . Excellent service!”

Helpful Report

Thank you for the great review, Julie, we're so happy to hear you had a great experience with Abbie. We look forward to working with you again so if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Cheers Rebecca! She was very patient with all of the questions I had, she had great product knowledge and was able to recommend a good product with a decent warranty. Couldn't be happier”

Helpful Report

Thanks Dan for the brilliant 5-star review, we really appreciate you taking the time to share your experience ands we're glad Rebecca was able to make it a good one. If you'd like to get back in touch, we'd love to send you a gift voucher to use towards your next order with us.

“Rebecca has dealt with us a couple of times now, always friendly and nothing is too much trouble. Happy with our order and the service we received, Rebecca got us a 2 hour delivery slot as well because she knew someone couldn't be available all day. Much appreciated.”

Helpful Report

Thank you for taking the time to share your experience with us, Wendy, we're so glad to hear Rebecca managed to make your customer experience a pleasant one. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie was extremely helpful and accommodating with questions asked. A good experience.”

Helpful Report

Thank you for the 5-star review, we're happy to hear Abbie was helpful and accomodating, we will make sure we pass your comments on to her! If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us!

“Emily was great start to finish and got me my items very quickly”

Helpful Report

Thank you for the amazing review, Joe. We're happy to hear you had a great experience with Empire and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us to show our appreciation.

“Good prices, fast delivery and great service, thanks Rebecca 👍”

Helpful Report

Thanks Al for your 5-star review, we couldn't be happier that you had such a great customer experience with Rebecca. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher.

“Great communication and service from Emma - placed my order and was kept up to date with tracking information via email. - Called the office for a time slot on the day of delivery and was able to give me a 2 hour time frame - excellent service and great company!”

Helpful Report

Thank you Stephen for the 5-star review, we're so pleased to hear you had a great customer experience with Emma. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to show our thanks

“Great product & great customer service especially from Abbie who kept me updated on delivery etc.”

Helpful Report

Thank you so much for the great review, Michael. We're so happy to hear you had a great experience with Abbie, I will be sure to pass on your comments. Please get back in touch with your order number as we'd like to send yo ua gift voucher to use towards your next order with us.

“Abbie was incredibly helpful in keeping me updated on stock availability and arranging delivery to suit me requirements. Highly recommended.”

Helpful Report

Thank you so much for the great review, Jon. We're so happy to hear you had a great experience with Abbie, I will be sure to pass on your comments. Please get back in touch with your order number as we'd like to send yo ua gift voucher to use towards your next order with us.

“We highly recommend Empire Supplies Ltd , we are happy with service extended to us , specially Abbie who assist us along the way , we purchased already 4 units , and planning to purchased another cabinet chiller , more power to your company..”

Helpful Report

Thank you so much for the great review, Michael. We're pleased to hear you had a great experience with Abbie and we look forward to working with you again in the future. Please get back in touch with your order number as we'd like to send yo ua gift voucher to use towards your next order with us.

“Had an issue with our griddle but Rebecca made the warranty process straightforward and managed to get the replacement thermostat out to us the next working day, big thanks”

Helpful Report

Thank you so much for the great review, Dave. We're so happy to hear you had a great experience with Rebecca, I will be sure to pass on your comments. Please get back in touch with your order number as we'd like to send you a gift voucher to use towards your next order with us.

“I ordered some equipment which ended up on back order. Abbie was so helpful with providing dates of expected stock and delivery but also alternative products. When any stock updates came in she updated me straight away and now has sent all of my tracking numbers through with my delivery date. You can’t ask for better customer service than this! Highly recommended.”

Helpful Report

Thank you so much for the great review, Joe. We're so happy to hear you had a great experience with Abbie, I will be sure to pass on your comments. Please get back in touch with your order number as we'd like to send you a gift voucher to use towards your next order with us.

“Great service and communication, the delivery was also good. A big thanks to Emma for sorting out the warranty issue within one day. Many thanks Chris”

Helpful Report

Thank you so much for the great review, Chris. We're so happy to hear you had a great experience with Emma, I will be sure to pass on your comments. Please get back in touch with your order number as we'd like to send you a gift voucher to use towards your next order with us.

“I am disappointed that the incorrect back bar coolers were delivered. The response though by Emma Cross has been very efficient and apologetic. She has immediately organised a pick up and delivery of the correct items.”

Helpful Report

Thank you so much for the positive review, Geoff even after receiving the incorrect item. I'm so happy to hear Emma managed to resolve this for you quickly and efficiently and I will make sure to pass these comments on to her.

“Rebecca arranged an alternative item as the one I wanted was out of stock, she arranged next day delivery and offered a very competitive price for the topping unit, really pleased with the product”

Helpful Report

Thank you for the 5-star review, Sophia, we really appreciate you taking the time to share your experience with Rebecca. Happy to hear you're pleased with the product you have received as well. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us!

“Unfortunately my order arrived damaged, the pallet was completely broken and the bottom of my fridge was dented. All in working order and Rebecca kindly offered me a discount to keep the unit - I was going to keep it anyway because I needed it for the weekend and you won't see it when its fitted but I appreciated the discount. Thank you very much.”

Helpful Report

Thank you so much for the 5-star review even after receiving a damaged item and thank you for being so understanding; we're happy to hear Rebecca was able to offer a suitable resolution and the unit is serving its purpose. Please let me know if there's anything more we can do.

“Great customer service, fast delivery! Emma in sales was a great help giving advice on which grease trap I would need and the extras I could buy with the trap. Great company!”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with us and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Delivered within 24 hours, Rebecca was really friendly and helpful when finding the right product for me.”

Helpful Report

Thank you very much for the positive feedback, Jackie. We're so happy to hear you had a great experience with Rebecca and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service by Emma! I called up checking stock on items, I asked for some prices and Emma advised she could put a quote together for me😁 received the quote with great competitive prices, and was able to place the order the same day! Excellent customer service & customer care. Thanks Emma 😁”

Helpful Report

Thank you very much for the positive feedback! Our team is committed to delivering the highest quality service and are so pleased to hear you had a positive customer experience with Emma.

Empire Supplies Ltd is rated 4.4 based on 900 reviews