Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.89

4.9 Rating 7,191 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 8th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service and comms is very good but the item sent, a fragile heating element, was sent in a plastic bag with no protective padding. Please use better packaging in future please.”

Helpful Report

Posted 2 months ago

“New element replacement oven fan wasn't quite the same as the original. I needed nuts for the bolts, where as the original fan bolts just screwed into the lugs of the fan. And the replacement oven fan was a little longer than the original fan. So couldn't put oven shield back on in oven. So to be honest I wouldn't buy again. Make sure if you buy a replacement, it's like for like for measurements.”

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Posted 2 months ago

Hello, Sorry to hear this. If you contact us with your model number, we will certainly look into it for you. Element Replacement Ltd

Posted 2 months ago

“Very pleased with the service. The part come out as advertised.”

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Posted 6 months ago

“The element that i bought fit well but until i got i didn't realise it was made for the European market and not the UK the Voltage was 220 V and not 230/240 Volts so this will affect the working life of the actual element so be careful when buying these things and don't get caught out by the price and always look at the voltage to make sure it's the correct voltage first.”

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Posted 1 year ago

Hello, There are not differing elements made for UK and European markets, as the voltage is the same in both - 230V allowable to be -6% and +10%. Regardless, you ordered the genuine Beko part, which is going to be exactly the same no matter where you get it from at any one time, which is listed at 1100w/1100w at 230V. Regards, Element Replacement

Posted 1 year ago

“Although the new oven element arrived quite quickly, this is the third one I've had in the past 5 years. ie the previous replacement lasted only 14 months, and the one before that under three years. At this rate, this new one might only last a couple of months. Not the company's fault, but as usual with everything these days, cheap, also often means nasty. I'd be happier to pay twice the price, if it lasted 3 times longer. But even the branded ones, are probably made in the same Chinese factory alongside the cheap ones, so there's no guarantees.”

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Posted 1 year ago

“Although pleased with my purchase it stated on the website next day delivery if ordered before 4pm it didn't arrive for nearly a week”

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Posted 1 year ago

“Ordered the element Friday evening, wasn’t processed till Monday morning and delivered Wednesday afternoon, paid for 48hr delivery so feel disappointed as in my mind that’s 5 days. Couldn’t find anything on your site saying you only work Monday to Friday”

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Posted 1 year ago

Hello, At the very top of our delivery information page we state 'Any orders placed after 4pm Friday are dispatched the following Monday.' This can be seen here: https://www.elementreplacement.co.uk/delivery--product-information-2-w.asp This is also echoed on the cart page, before you checkout. Therefore, with Tracked 48 delivery this was delivered by Royal Mail as we would have hoped. Regards, Element Replacement Ltd.

Posted 1 year ago

“We paid for next day delivery at a cost of £6.99 and that just did not happen. It stated order by 9pm for next day which we did. We got it the day after that, so we could have paid the low price!”

Helpful Report

Posted 1 year ago

Hello, Sorry, I'm not sure if you are confusing your order with us, with another? We charge £5.99 for Tracked 24 delivery, not £6.99. However, you did not choose this option - you chose Tracked 48 delivery which takes a couple of days. Therefore, you got your item on time. Also, we state the cut-off for same-day dispatch is 4pm - not 9pm. Regards, ELement Replacement Ltd.

Posted 1 year ago

“This replacement element replaced the previous replacement element, that’s not that good as a new element should last more than a year or so.”

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Posted 2 years ago

“It was advertised as an original replacement part. It didn’t arrive in any Hotpoint packing to show it was a genuine part. The last one I got from a different supplier did come in a Hotpoint bag. I’m left to wonder where this came from and how long will it last ?”

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Posted 2 years ago

Hello, We often remove bags etc so we can add protective cardboard packing to terminals and brackets. In this case, if you take a look at the bracket of your element you should be able to see the manufacturer of the element, which in Hotpoint's case is EGO. Also, it carries a 12 month warranty as do all genuine parts. Regards, Element Replacement Team

Posted 2 years ago

“The element was very poor quality not fixed firm to mounting bracket so it could move backward and touch the back of the cooker”

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Posted 2 years ago

“Ok price. Prompt delivery but unfortunately the outer grill element doesn’t work. Fortunately the inner grill element works ok making the unit essentially fit for purpose and therefore not worth the hassle of being without a grill for a longer period going through a returns process.”

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Posted 2 years ago

“Replacement element arrived quickly and was good value, but wasn't quite the right fit, despite Element Replacement's website indicating it would be a natch for my oven. This meant the element cover wouldn't go back on. However, clamping the element in a vice and using pliers to alter its shape slightly solved this problem. Would have given five stars if it wasn't for this.”

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Posted 3 years ago

“Replacement fan motor arrived in good time, however the packaging could have been better due to some slight damage. Part works perfectly well and customer services were very quick in resolving my observation.”

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Posted 3 years ago

“The element didn’t fit the number on the oven was the same”

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Posted 3 years ago

Hello, Sorry to hear that, please contact us so we can try to resolve the issue for you. Element Replacement Ltd

Posted 3 years ago

“I got what I needed vert quickly but the service was perfunctory.”

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Posted 3 years ago

“Doesn't seem to give out as much heat as the original but overall satisfied, thanks.”

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Posted 3 years ago

Hello, Thank you for taking the time to leave a review. We would like to point out that the element does not control the temperature. If you are not getting the heat you expect, we would recommend checking the thermostat or the fan motor - which could be the reason why the element failed in the first place. Regards, Element Replacement Ltd.

Posted 3 years ago

“Good delivery service, prompt. Installation bit tricky and also noticed element bending slightly after a few days usage making toast. Original took a few years to bend but this in a few days unfortunately.”

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Posted 3 years ago

“Good service but disappointed I couldn’t pay over the phone, but had to pay online. Only 2 months ago my PayPal account was scammed so don’t like to use this method anymore.”

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Posted 3 years ago

Hello, Unfortunately, this is due to current circumstances. We are very busy at the moment, and have less staff due to Covid restrictions, so have had to restrict orders to online only. Hopefully soon we will be able to take orders over the phone again! Regards, Element Replacement Ltd.

Posted 3 years ago

“Still waiting on refund 14 days later. after wrong product sent .so will write proper review once IV received refund .”

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Posted 3 years ago

Hello, I have just checked your orders and can see there was one that a refund had not gone through properly on, so I apologise and have reinitiated that. I would point out that on this order - we did not send the wrong part, you seem to have ordered the base element when you needed the grill element, which you later ordered. Regards, Element Replacement Ltd.

Posted 3 years ago

Element Replacement Ltd is rated 4.9 based on 7,191 reviews