Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.90

4.9 Rating 7,853 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 23rd May 2025

Lee Martin

Element Replacement Ltd 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't seem to give out as much heat as the original but overall satisfied, thanks.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We would like to point out that the element does not control the temperature. If you are not getting the heat you expect, we would recommend checking the thermostat or the fan motor - which could be the reason why the element failed in the first place. Regards, Element Replacement Ltd.

Posted 4 years ago

“Good delivery service, prompt. Installation bit tricky and also noticed element bending slightly after a few days usage making toast. Original took a few years to bend but this in a few days unfortunately.”

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Posted 4 years ago

“Good service but disappointed I couldn’t pay over the phone, but had to pay online. Only 2 months ago my PayPal account was scammed so don’t like to use this method anymore.”

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Posted 4 years ago

Hello, Unfortunately, this is due to current circumstances. We are very busy at the moment, and have less staff due to Covid restrictions, so have had to restrict orders to online only. Hopefully soon we will be able to take orders over the phone again! Regards, Element Replacement Ltd.

Posted 4 years ago

“Still waiting on refund 14 days later. after wrong product sent .so will write proper review once IV received refund .”

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Posted 5 years ago

Hello, I have just checked your orders and can see there was one that a refund had not gone through properly on, so I apologise and have reinitiated that. I would point out that on this order - we did not send the wrong part, you seem to have ordered the base element when you needed the grill element, which you later ordered. Regards, Element Replacement Ltd.

Posted 5 years ago

“Quick service”

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Posted 5 years ago

“Initially the wrong element was sent out”

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Posted 5 years ago

“The original element that I ordered was too small (my fault!) so I had to return it. That was over 2 weeks ago, but I still haven't as yet received my refund. The second element that I ordered, which was the right one, works well.”

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Posted 5 years ago

“The ordering and the element itself were great, unfortunately after paying extra to get the element in 48 hours, I had to wait over a week for delivery, which I know was partially due to the pandemic, but if you can’t guarantee delivery in 48 hours, then you shouldn’t be charging for it or offering it as an option.”

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Posted 5 years ago

“I have written recently via your online form to ask about returning the item due to the fact that the problem I had was far worse than the element itself and had to replace the whole oven, but I got no reply. Normally I would not be impressed but I'm giving the benefit of the doubt due to current situation.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you didn't get a reply. We appreciate your understanding that everything is a bit manic, and it may have been missed. Please send your item back and we will process a refund accordingly. Element Replacement Team

Posted 5 years ago

“Ordered element arrived 4 days later so everything ok”

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Posted 5 years ago

“Element works fine, genuine part at a good price. However the packaging was terrible. Wrapped in cardboard but you could still see the element as the ends were not covered. Has the element beem handled badly, could easily have arrived broken”

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Posted 5 years ago

“Efficient service”

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Posted 6 years ago

“Hi guys, can't give a proper review as the element didn't get fitted as on further inspection the wiring was totally shot so a new oven was required.”

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Posted 6 years ago

“Would have given a higher score if it had arrived on time, paid for 48 hours delivery and it took 5 days. Was more than happy with the item itself.”

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Posted 6 years ago

“Took to long to arrive and I did not get any correspondence from Royal Mail to say when it would arrive like you said in your e-mail”

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Posted 6 years ago

Hello, Sorry to hear you didn't receive an email - it is Royal Mails system that should deliver that. However, your order was placed on a Wednesday with Tracked 48 delivery method, and was delivered the following Friday, so the delivery time is what we would of hoped for. We do offer a Tracked 24 method if a quicker delivery is required. Regards, Tom Element Replacement Ltd.

Posted 6 years ago

“Ordered an element and a oven seal. The element was fine but the oven seal was not good quality and needed returning. Contacted the company but have had no response.”

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Posted 7 years ago

Dear Anonymous. Sorry to hear about the problem with the door seal. Please contact us so we can sort it out. Howard

Posted 7 years ago

“Service and postage was fine however this original part replaced one from them that was not even twelve months old and because 1st one was a non original had to pay again”

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Posted 7 years ago

“Easy to find part, ordered in line no problem and arrived very quickly. Great service and great pre order support on the phone.. thank you”

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Posted 8 years ago

“Very happy .correct part well packed received quickly”

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Posted 9 years ago

“Service very good, but this is the second element I have ordered as the first one went, had a fault that kept tripping the earth. should have lasted much longer. I have now ordered a spare as back up?”

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Posted 9 years ago

Element Replacement Ltd is rated 4.9 based on 7,853 reviews