Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.90

4.9 Rating 7,749 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 23rd May 2025

Lee Martin

Element Replacement Ltd 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent for a particular element for my fan oven, according to the dimensions shown on their website, but they sent a smaller version. So I emailed them about it and they completely ignored me, they never got back to me. So I did not get a replacement or a refund, so I won't be using them again. I also sent them the photos shown below.”

Helpful Report

Posted 1 month ago

Hello, Sorry to hear of your issues with you order, however we did reply to your email on the day you sent it to us 9/4. Please check and junk or spam folders in case it has gone to there. Email copied below: 'Hello, Sorry to see about the grill element being different, I will check our details. The tube in the middle can be ignored if your thermostat temperature sensor is secured somewhere else, however the element being smaller may mean you cant fit it as the support bar is not long enough? What wattage is your old element? Also, for the fan oven element, please see: Montpellier fan oven element ELEVST1562 Regards, Tom Element Replacement Ltd' If you are not able to find the original email, please give us a call to discuss instead. Element Replacement Ltd.

Posted 1 month ago

“Website was easy to use and stated the grill element I required was 'special order' but in stock? A month without a grill and 2 emails asking for updates later only to be informed it was actually obsolete and a refund was issued. Better communication needed between their supplier and manufacturer which would have avoided this situation and I could have purchased a replacement cooker instead.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your feedback. We're sorry about not being able to fulfil your order as it is no longer manufactured. We were let down by our suppliers who informed us this was available, however we agree that our communication with you regarding the matter should have been more consistent. Regards, Element Replacement Ltd

Posted 3 months ago

“Ive had to replace an element three times within 2yrs. Not acceptable really”

Helpful Report

Posted 1 year ago

Hello, Sorry to hear that. This is an issue with these particular ovens I'm afraid, the elements do not last long at all. You will want to ensure the fan motor is working efficiently. The element you ordered was a genuine part, so you cannot get a better quality element. Please bear in mind genuine parts come with a 12 month warranty. Regards, Element Replacement Ltd.

Posted 1 year ago

“ordering was easy and delivery was on time however the element supplied fitted the oven grille but was short of the dimensions given on website”

Helpful Report

Posted 2 years ago

Hello, Apologies for the incorrect information. It looks as though this element varies depending where we source it from, however the website has now been updated to show the correct measurements. Element Replacement Ltd.

Posted 2 years ago

“We purchased a replacement heating element from you. This part was fitted, but again became faulty, so had to be replaced again. We used a different supplier. So question if we got a faulty part.”

Helpful Report

Posted 2 years ago

Hello, We're very sorry to hear that. The part you ordered was a genuine manufacturers part, so it is particularly surprising to hear it lasted such a short space of time. As with all our parts, this was covered by a warranty, so we could have replaced it for you free of charge. Regards, Element Replacement Ltd.

Posted 2 years ago

“Fast delivery and cheap. However, the holes in the supplied element were too small for the existing screws. I had to find a drill to make them bigger. This wasted quite a bit of time. Not significant for functionality but the connectors were also angled at 90 degrees while in the product photo they are straight which is the same as the original part. This added to the wondering of if I'd be sent the wrong item and should return it. It seems to work fine.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave a review. I'm a bit confused by this, as your order was placed on the evening of the 24th January. It was dispatched on the 25th, and according to your tracking information was delivered on the 27th. Maybe this has been confused with another order? Regards Element Replacement.

Posted 2 years ago

“The element ordered that was supposed to fit my oven did not and I had to drill two holes and fit two brass nuts and bolts and a self tapping screw the fit it.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear the part was not right. If you supply us with your model number, we can have a look at our information. Regards, Element Replacement Ltd.

Posted 2 years ago

“Wrong element sent, I emailed you next day and no reply”

Helpful Report

Posted 2 years ago

Hello, Very sorry to hear that. I have looked for your email but cannot find anything from your address. Please email us again, or give us a call, and we can help you get that sorted. Element Replacement Ltd

Posted 2 years ago

“This element fitted perfect and work well for 2 days then broken again sadly”

Helpful Report

Posted 3 years ago

Hello, Very sorry to hear that. Your element is obviously covered by warranty, however it sounds like there may be other issues, so please contact us so we can get this sorted for you. Regards, Element Replacement Ltd.

Posted 3 years ago

“Paid for next day delivery, didn't come, when I tried to contacted them by email no reply, service poor, part is in and working so no problem with that side of things.”

Helpful Report

Posted 3 years ago

Hello, Sorry to hear the element was a little late. As we state Royal Mail do not guarantee Tracked 24 as next day delivery, and I know things were very busy the few days before Christmas. I have checked our emails and could not find anything from your address, so not sure if there was a problem with that coming through to us? However, I'm glad to hear you got the part in and working. Regards, Element Replacement Ltd

Posted 3 years ago

“It was easy to find the product on the site, the price was fine , I placed my order in the afternoon, the item arrived the following morning, Great service all round.”

Helpful Report

Posted 3 years ago

“After inputting details of oven make and model number I ordered the part. Part came quickly and well packaged however once I took the oven apart found that it was not the correct part that it had informed me I needed. Yes I could of sent part back but too much hassle.”

Helpful Report

Posted 3 years ago

“Ordered a OE Hotpoint element for my oven as per model and when my electrician came to fit it was the wrong one and i notified the company and never got a response as i had to purchase another one which was correct.”

Helpful Report

Posted 4 years ago

Hello, Sorry to hear you did not get a reply from us, I have searched our emails and cannot see any correspondence. However, you can of course send an unwanted item back to us for a refund. Regards, Element Replacement Ltd.

Posted 4 years ago

“Disappointed. I paid for next day delivery and it took over a week to arrive.”

Helpful Report

Posted 4 years ago

Hello, Sorry to hear it took so long to arrive. I have looked up your order and I can see the the wrong postcode was provided to us on your order. It looks as though it was just a typing error which is easily done, but which is why Royal Mail struggled to deliver it. Regards, Element Replacement Ltd

Posted 4 years ago

“Despite giving the oven make / model / code number They sent the wrong element”

Helpful Report

Posted 4 years ago

Hello, Sorry to hear you have received the wrong part. Please contact us with more information on what you have received so we can see what has happened and rectify the problem. Regards, Element Replacement

Posted 4 years ago

“Delivery was first class. Unfortunately the element’s fixing holes did not align to the oven’s. I had to file one of the holes to open it up so that the fixings could be assembled.”

Helpful Report

Posted 4 years ago

“The cable on the baynet connections is very, very, short which makes it difficult to replace the element, otherwise O.K. EVENTUALLY.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear it wasn't the easiest to replace. I would point out that we do not manufacture the oven, and therefore have no influence on the lengths of the cables, so it is unfortunate that we received the negative review. However, I am happy to hear you got it sorted. Regards, Element Replacement Team.

Posted 5 years ago

“seeing as the belling fan element 2000w does not have an after market replacement like the 1600w and the 2500w I am quite concerned why this so called original part has not come in its original Belling packaging detailing its wattage.??? and the part is not exact to the original.”

Helpful Report

Posted 5 years ago

Hello, I am not sure what 'original packaging' you are referring to? We buy almost all of our elements - genuine or not - loose, as we are buying in high quantities. As you say, there is no after market replacement for the 2000w element, so if you take a look at the fixing plate of the element, it will be stamped with '2000w' which should confirm this a genuine Belling part. Regards, Element Replacement Ltd.

Posted 5 years ago

“Had to adjust the top bar as it was 6mm to small. Managed to bend it to hookup on the oven.”

Helpful Report

Posted 5 years ago

Hello, We apologise for that, we are aware of this issue with this particular part, and it should have been amended before being sent out to you. Glad you managed to install it anyway! Regards, Tom Element Replacement

Posted 5 years ago

“Part sent did not fit without drilling holes in it. Delivery slow. Ordered on Sunday delivered Thursday. No apology from customer service Would look elsewhere.”

Helpful Report

Posted 5 years ago

Hello, Sorry for the delay. We would have hoped your item be with you the day before it arrived, but the week before Christmas can be a bit manic for delivery companies unfortunately. We also apologise that the element wasn't quite correct, however the image on our website shows that there is no central hole, therefore we supplied what was ordered. However, glad to hear you have it working in time for Christmas! Regards, Element Replacement Ltd.

Posted 5 years ago

Element Replacement Ltd is rated 4.9 based on 7,749 reviews