“My item hasn't arrived and there's no way of getting in touch with this company. I have been a customer for a few years and in the past contact was easy. It'll be interesting to see if there's any company response to this review”
Hi Philippa, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. I can confirm you have already contacted our team via the Help Desk and we responded within a few minutes. Your order was delivered on the 6th of July and we have provided further tracking information in our email. Please check your spam folder in case our response was delivered there. Best Regards - ET Team
“Plenty of deals going so you can save a bit of money. Free next day delivery on orders over £20 is great, it’s also same day dispatch. Also cancelled an order for me without a hitch, great shop.”
“Afer a problem with a rogue vape, and some back and forth communication, this company resolved my issue. Communication good and prompt and a solution found that solves the problem.
I recommend them to deal with. No arguments needed just like some companies, just talk it out and it's dealt with in a polite and constructive way. Thank you”
“I ordered my items on the Friday and was told they would be delivered Sunday. They actually arrived on th Saturday so it was an excellent service. I shall be ordering other items from Electric Tobacconist UK.”
“The speed of delivery always takes me by surprise. The web site is easy to use and I feel satisfied I am dealing with a professional company with a wide range of products. I am a satisfied customer.”
“They always deliver in very good condition. There products are good quality and a good variety to choose from, plus cheaper to buy than anywhere else that I've looked at.”
